bpm for dummies
TRANSCRIPT
Introduction in
BPM
Introduction in
Introduction in
Stijn
@STIJNWIJNDAELE
Hi!
@STIJNWIJNDAELE
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@STIJNWIJNDAELE
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Wants to be the greatest IT service provider
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maximising customer value
Customer Value
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Introduction in
Introduction in
BPM
Our Journey of Today✓ All you need is - Strategy
✓ What is - Business Process
✓ Getting started - BP Improvement ✓ Make it last - BP Management
✓ Make it cultural - BP Office
Business Process Management
The practical reference discipline for model-based development and improvement of an enterprise’s
end-to-end business processes
WTF??
All you need is ?
Competitive Strategy
Strategy Formulation framework by Vlerick©
Whom do we serve?
What do we provide?
How do we realize this?
What is our value proposition?
Let’s Play ?!
Whom do we serve?
What do we provide?
How do we realize this?
What is our value proposition?
Whom do we serve?
Whom do we serve?
What do we provide?
What do we provide?
How do we realize this?
How do we realise this?
What is our value proposition?
What is our value propostion?
Do we really need one?
YES
Key Takeaway 1“Companies that have taken leadership positions in their industries in the last decade have done so by narrowing their business focus, not by broadening it!”
(Hammer, 1996)
Our Journey of Today✓ All you need is - Strategy
✓ What is - Business Process
What is a business process ?
Business Process is a group of related business activities that together create customer value
Business Process
● Primary ● Management ● Support
Business Process - Primary
✓ Essential - Value Adding✓ Make up the value chain✓ Measured by its contribution✓ End to end view of value creation (Sometimes even across enterprises - Walmart and P&G)
Business Process - Support
✓ Enable primary processes✓ Measured by its contribution✓ Associated with Functional Areas ✓ Do not deliver direct value
!= unimportantEssiantial for long term viability
Business Process - Management
✓ Ensure that primary process meet all disciplines and goals
✓ Measure, monitor & Control
✓ Do not deliver direct value
Our Journey of Today✓ All you need is - Strategy
✓ What is - Business Process
✓ Getting started - BP Improvement
Business Process Improvement1. Map Processes2. Analyse Processes
3. Redesign Process4. Acquire Resources5. Implement & Communicate6. Review Process
1. Map the process
2. Analyze the process
✓ Which of these steps creates a bottleneck ?
✓ Where do costs go up and/or quality go down?
✓ Which of these steps requires the most time, or causes the most delays?
✓ Where do team members or customers get frustrated?
3. Redesign the process ✓ Work with people who are involved in the process
✓ Make sure that everyone understands the process
✓ Customer experience mapping
✓ Impact Analysis - Risk Analysis
✓ Explorer how you can address problems - Brainstorm
4. Redesign the process
5. Acquire resources
6. Review Process
6. Review Process
An ACA-IT Example
VAB Fleet Services reduces cost of service by +20%
Key Takeaway 2
“Only wet babies like change” (Anonymous)
Key Takeaway 3
“If you can't describe what you are doing as a process, you don't know what you're doing” (W. Edwards Deming)
Our Journey of Today✓ All you need is - Strategy
✓ What is - Business Process
✓ Getting started - BP Improvement ✓ Make it last - BP Management
Change
Urgency
Coalition
Vision
Communicate
Empowerment
Quick Wins
Review
Key Takeaway 4“Coming up with the ideas is the easy part, but getting things done is the tough part. The place where these reforms die is... down in the trenches.”
(Hammer, 1996)
Make it stick
Remember ? Business Process Management
The practical reference discipline for model-based development and improvement of an enterprise’s
end-to-end business processes
AHA!
Business Process Management✓ Management Approach - Methodology
✓ End-to-End
✓ Combined BPI, Performance and Organisational Change Management
✓ Ensure Success and Sustainability
✓ Enabling a process excellence culture
BPI vs BPM✓ Increasing customer value
✓ Increasing productivity of activity
✓ Leverage techniques such as Lean & Six Sigma
✓ Incremental improvement over time or “breakthrough” improvement
✓ Management Approach - Methodology
✓ End-to-End
✓ combines BPI performance and organizational change management
✓ ensure success and sustainability
✓ enabling a process excellence
BPI vs BPM
Our Journey of Today✓ All you need is - Strategy
✓ What is - Business Process
✓ Getting started - BP Improvement ✓ Make it last - BP Management
✓ Make it cultural - BP Office
Make it cultural
A Business Process Management Office is a part of the organization that deals with Business Process Management as a separate and explicit task or
competence within an organization.
Why a BPO? ✓ De-duplication
✓ Pooling Expertise , Experiences and Resources
✓ Catalyst for enterprise-wide adoption
✓ Visibility and Professionalisation
Key Takeaway 5“An organization is only as effective as its processes”
(Rummler & Brache, 1995)
What are your takeaways ?
WE WANT YOU !?
Jobs & Internships @
WE WANT YOU !?
Gent - Olen - Hasselt
@STIJNWIJNDAELE
Bye!
@STIJNWIJNDAELE
Follow me via @stijnwijndaele
@STIJNWIJNDAELE
Email me stijn.wijndaele@
gmail.com