bp080-pms-v1.1

RAILTEL / Wipro Confidential Page i of 35

BP.080

FUTURE PROCESS MODEL

RAILTEL

Oracle Human Resources – Performance Management System

Author: Amitesh Singh

Creation Date: March 08, 2013

Last Updated:

Release Date:

Document Ref: RCIL_BP080_PMS

Version: Version 1.0

Doc Ref: Confidential Page ii of 35 Wipro/RAILTEL

Document Control

Change Record

Date Author Version Change Reference

08-Mar-13 Amitesh Singh 1.0 Initial Version

Reviewers

Name Position

Swarup Ghoshal Project Manager

Amit Kumar Gupta Program Manager

Distribution

Copy No.

Name Location

1 RAILTEL Gurgaon, India

2 Wipro Ltd Bangalore, India

Note To Holders:

If you receive an electronic copy of this document and print it out, please write your name on the equivalent of the cover page, for document control purposes.

If you receive a hard copy of this document, please write your name on the front cover, for document control purposes.

Doc Ref: Confidential Page iii of 35 Wipro/RAILTEL

Contents

Document Control ............................................................................................................... ii

Introduction ........................................................................................................................... 5

Purpose ............................................................................................................................ 5 Approach ......................................................................................................................... 5 Dependency on Other Modules ............................................................................... 5

Event Catalog ....................................................................................................................... 6

PMS Process Description ........................................................................................... 6

Objective Library ................................................................................................................. 7

Competency Repository .................................................................................................... 9

Goal Setting ........................................................................................................................ 11

Competency Setting ......................................................................................................... 13

Goal Sheet Changes ......................................................................................................... 15

KRA Sheet Review ............................................................................................................ 17

Mid Year Review ................................................................................................................ 19

Year End Appraisals .......................................................................................................... 21

Performance Management Plans ................................................................................. 25

Appraisal Template ........................................................................................................... 27

Future State for Actual achievement value of KRAs ............................................ 29

Reports .................................................................................................................................. 30

Alerts ...................................................................................................................................... 32

Annexure-1 Approval Matrix ......................................................................................... 33

Open and Closed Issues for this Deliverable .......................................................... 35

Doc Ref: Confidential Page iv of 35 Wipro/RAILTEL

Open Issues.................................................................................................................. 35 Closed Issues ............................................................................................................... 35

Doc Ref: Confidential of 35 Wipro/RAILTEL

Introduction

Purpose

The purpose of this document is to define the future business model related to Oracle Performance Management (PMS) & to map RAILTEL business requirements, as established in the discussions with the RAILTEL Oracle HR (PMS) implementation team members and to map it to standard Oracle functionality and best practices. Further, this document aims to highlight gaps (high level GAP analysis) wherever they exist and to agree on workarounds or customized solutions, if any.

In addition to the system functionality, the Future Design model for the PMS module takes into account the evaluation and understanding of the Current Business Baseline that was discussed during the requirement gathering sessions. The future design will enhance current processes in order to have more timely, efficient and relevant data.

During this process, Wipro and RAILTEL team members will attempt to map RAILTEL’s business processes to enable the best practices. This means that based on inherent processes available within Oracle applications, RAILTEL will decide whether or not to adopt these practices or what alternative to implement.

Note: A ‘workaround’ may involve solutions ranging from using the Oracle Applications in a non-standard way or changed business policies and procedures.

Approach

The project is divided into Five Stages – viz. Plan, Analyze, Design, Develop and Go-Live. The future state processes have been designed on the basis of the requirements/ future state discussions.

Dependency on Other Modules

Oracle Performance Management has dependencies with Oracle Core HR, Self Service HR and Learning Management system modules.

Oracle PMS shares the employee data, work structure, band, position, jobs, locations, Organizations, Competencies, Learning Courses etc. with the other modules.


Event Catalog

This component lists all events to which the business responds.

PMS Process Description

Event ID Name Type Description Frequency

HR_PMS_01 Objective Library Internal Objective Library Creation for standardized KRAs

As and When Required

HR_PMS_02 Competency Library Internal Creation of Competencies in Library As and When Required

HR_PMS_03 Goal Setting Internal Goal Setting, Approval and Tracking As and When Required

HR_PMS_04 Competency Setting Internal Managerial & Functional/Competency Setting


HR_PMS_05 KRA Sheet Change Internal Change in KRA sheet during the Year As and When Required

HR_PMS_06 Bulk Review of KRAs Internal KRA sheet review by Function Heads and P&A department


HR_PMS_07 Mid Year Review Internal Mid Year Performance Review As and When Required

HR_PMS_08 Annual Appraisal Internal Annual Performance Appraisal As and When Required

HR_PMS_09 Performance Management Plan

Internal Performance Management Plans, creation/ update


HR_PMS_10 Appraisal Template Internal Appraisal Templates, creation/ update As and When Required

Actual achievement and KRA Mapping

Future State for Actual achievement value of KRAs


Reports Internal PMS Reports As and When Required

Alerts Internal PMS Alerts As and When Required


Objective Library

RAIL TEL Process: Objective Library

Business Function: HR Date: 08-Mar-2013

Control Number: HR_PMS_01 Mapping Team: Wipro Process Owner: Human Resources Department

Process Number: HR_PMS_01

Description: This process covers the creation of reusable KRAs in the common Objective Library.

Event

Description: This process is triggered every year before the Performance Management Plan is run for Goal Settings. Also Objective library can be updated as and when required based upon KRA changes.

Process ID # Description

Mode

Requirement Fulfillment using ERP Approach

Responsibility

HR_PMS_01.01 Standardized goals and weight age are determined for each cadre (level) and function based on organizational goals along with Quantifiable targets & weightage wherever possible against the goals. Scales are defined for each goal and clear guidelines on evaluation as per scale are communicated to all concerned to make the appraisal process more objective.

Manual NA RAILTEL Management board and P&A Department.

HR_PMS_01.02 Finalized Standard Goals creation in the Objective Library before the kick off of performance appraisal cycle for each of the RAILTEL functions along with weightage & Target wherever it’s possible. This can be either bulk upload of KRAs or individual KRA creation in the library.

System Oracle PMS Administrator Objective Library

P&A Department

HR_PMS_01.03 Updating Objective Library KRA’s attributes e.g. KRA Name, Weightage, Targets & other Details.

System Oracle PMS Administrator Objective Library

P&A Department

HR_PMS_01.04 Report for the KRAs in the library with KRA Details System Oracle PMS Administrator Reports(Customized)

P&A Department


Process Number: HR_PMS_01 Objective Library

Performance Management System HR_PMS_01

Ob

jective

Lib

rary

Ob

jective

Lib

rary

HR_PMS_01.01

Finalization of

Standardized KRAs

Start

HR_PMS_01.02

Upload/Create

Finalized KRAs in

the Library

HR_PMS_01.03

Update KRA attributes

(name, weightage etc.) in

library

HR_PMS_01.04

Review KRAs of the

library on the report

Stop


Competency Repository

RAIL TEL Process: Competency Repository




Description: This process covers the creation of reusable Competencies(Functional, Managerial, Values & Potential) in the common Competency repository

Event

Description: This process is triggered every year before the Performance Management Plan is run for next Year. Also Competency Repository can be updated as and when required based upon Competency attribute changes.


Mode


Responsibility

HR_PMS_02.01 Standardized Functional/Technical, Managerial & Potential competencies are determined for each cadre (level) and functions based on organizational competence requirements.

Manual NA RAILTEL Management board and P&A Department.

HR_PMS_02.02 Finalized Standard Competencies creation in the Competency Repository before the kick off of performance appraisal.

System Oracle PMS Administrator Competence

P&A Department

HR_PMS_02.03 Updating Competency attributes in Competency Repository e.g. Name, Description, Behavioral Indicator.

System Oracle PMS Administrator Competence

P&A Department

HR_PMS_02.04 Report for the Competencies in the repository with all the configured details

System Oracle PMS Administrator Reports(Customized)

P&A Department


Process: HR_PMS_02 Competency Repository


Co

mp

ete

ncy R

ep

osito

ryC

om

pe

ten

cy R

ep

osito

ry

HR_PMS_02.01

Finalization of

Standardized

Competencies

Start

HR_PMS_02.02

Upload/Create Finalized

Competencies in the

Library

HR_PMS_02.03

Update Competency

attributes in Repository

HR_PMS_02.04

Review Competencies of

on the report

Stop


Goal Setting

RAIL TEL Process: PMS Goal Setting, Approval & Tracking




Description: This process covers the creation of Goal Sheet. Cascading and Transfer of Goal Sheets and it’s updates approvals.

Event

Description: This process is triggered every year when the Performance Management Plan is run for Goal Settings.


Mode


Responsibility

HR_PMS_03.01 Add KRAs From Objective Library & edit as required System Oracle PMS Employee Self-Service PMP Tasks

Employee

HR_PMS_03.02 Create New KRAs which are not available in Objective Library & input weightage/Targets as agreed with Manager.

System Oracle PMS Employee Self-Service PMP Tasks

Employee

HR_PMS_03.03 Review KRA Sheet & Submit for Approval System Oracle PMS Manager Self-Service PMP Tasks

Employee

HR_PMS_03.04 Review KRAs sheet submitted by the employee System Oracle PMS Manager Self-Service PMP Tasks

Manager

HR_PMS_03.05 Send back KRA sheet to employee if any correction required e.g. change in KRA values, Deletion/addition of any KRA required

System Oracle PMS Manager Self-Service PMP Tasks

Manager

HR_PMS_03.06 Approve finalized KRA sheet. System Oracle PMS Manager Self-Service PMP Tasks

Manager

HR_PMS_03.07 Post Approval, the goals can be updated to update the Completion% & Achievement date. Completion% of the goals will be updated by the employees before the Mid Year/Annual review and applied in the system.

System Oracle PMS Employee Self-Service PMP Tasks

Employee

HR_PMS_03.08 Goal Sheet Freeze Date reached. i.e. no update allowed on the Goal sheet.

System Oracle PMS India HRMS Manager Performance Management Plan

HR

HR_PMS_03.09 New Joinees will be enrolled in the plan automatically during the year and will update have to finalized KRAs as per deadlines set by HR team. All the KRA sheet finalization process remains same i.e. (HR_PMS_03.01 to HR_PMS_03.07)

System Oracle PMS Employee/Manager Self-Service PMP Tasks

Employee/Manager


Process: HR_PMS_03 Goal Setting


Vie

w &

Tra

ck K

RA

Pro

gre

ss (

Em

plo

ye

e/

Ma

na

ge

r)

Vie

w &

Tra

ck K

RA

Pro

gre

ss (

Em

plo

ye

e/

Ma

na

ge

r)M

an

ag

er

Ma

na

ge

rE

mp

loye

eE

mp

loye

e

Start

HR_PMS_03.03

Verify KRA Details & submit for Manager’s Approval

HR_PMS_03.01-.02

Copy KRAs from Objective Library & Create New KRAs.Add/Update-KRA Start Date-Target Date- Target Value

HR_PMS_03.04

Review KRAs Submitted by the

employee

Approve /

Return For

Correction

HR_PMS_03.06

KRA sheet finalized

Approve

HR_PMS_03.07

Update KRA Completion% &

Achivemnet date to track the progress

Stop

HR_PMS_03.08

Goals Sheet Freeze date

reached

Return For Correction


Competency Setting

RAIL TEL Process: Competency Setting Approval & Tracking




Description: This process covers the creation of competency Profile & approvals.

Event

Description: This process is triggered every year before the Performance Management Plan but there is no restriction it can be set any time before Annual Appraisal review start.


Mode


Responsibility

HR_PMS_04.01 Add Functional/Technical (Min 3 - Max4) in addition to 1 pre-existing Functional/Technical Competency from predefined Competency Repository.

System Employee Self-Service Competency Profile

Employee

HR_PMS_04.02 Add Managerial (Min 1 – Max6) in addition to 6 pre-existing Managerial Competency from predefined Competency Repository.

System Employee Self-Service Competency Profile

Employee

HR_PMS_04.03 Review Competency Profile & Submit for Approval System Employee Self-Service Competency Profile

Employee

HR_PMS_04.04 Review Competency sheet submitted by the employee System Manager Self-Service Competency Profile

Manager

HR_PMS_04.05 Send back Competency sheet to employee if any correction required System Manager Self-Service Competency Profile

Manager

HR_PMS_04.06 Approve finalized Competency sheet. System Oracle PMS Manager Self-Service PMP Tasks

Manager


Process: HR_PMS_04 Competency Setting


Ma

na

ge

rM

an

ag

er

Em

plo

yee

Em

plo

yee

Start

HR_PMS_04.03

Verify Competency Details & submit for Manager’s Approval

HR_PMS_04.01-.02

Add Functional/technical & Managerial Competencies from

the Competency repository.

HR_PMS_04.04

Review Competencies

Submitted by the employee

Approve /

Return For

Correction

HR_PMS_04.06

Competency Profile finalized

Approve


Stop


Goal Sheet Changes

RAIL TEL Process: Goal Sheet Changes




Description: This process covers the changes in the finalized KRA sheet of the employee

Event

Description: This process will be triggered on the approval of Function/Department head and Manager of the employee if there are any changes required in the already frozen KRA sheet or KRA setting deadline has already passed.


Mode


Responsibility

E HR_PMS_05.01 Employee will submit request in the system to enable the KRA sheet for editing to Manger.

System Employee Self-Service > PMP Task

Employee

HR_PMS_05.02 Manger will verify the request and submit to Department Head for further approval.

System ERP Notification Manager

HR_PMS_05.03 Department Head will review the request and post approval from department head, intimation will go to HR department for unlocking the KRA sheet.

System ERP Notification Department Head

HR_PMS_05.04 HR Team reopens the KRA sheet of the employee For editing System Oracle PMS Administrator Reopen KRA sheet

HR Department

HR_PMS_05.05 Rest of the Process flows as per Goal Setting Process (HR_PMS_03) System Employee/Manager Self-Service PMS Task

Employee/Manager


Process: HR_PMS_05 Goal Sheet Changes


Dep

artm

ent H

ead

Dep

artm

ent H

ead

Man

ager

Man

ager

HR

/Em

ploy

eeH

R/E

mpl

oyee

Em

ploy

eeE

mpl

oyee

Start

HR_PMS_05.01

Employee submits request in ERP to enable the KRA sheet along

with justification.

HR_PMS_05.04-5

Unlocks Employee’s KRA Sheet & Rest

procees flows as per HR_PMS_03

Stop

Stop

Approve /

Return For

Correction/

Reject

HR_PMS_05.02

Review Employee Request

Reject


Approve

Approve /

Return For

Correction

Stop

HR_PMS_05.03

Review Employee Request

Approve

Reject


KRA Sheet Review

RAIL TEL Process: KRA Sheet Review


Control Number: HR_PMS_06 Mapping Team: Wipro Process Owner: Human Resources Department & Function Heads


Description: This process covers the review of KRA sheet for any specific Department/entire RAILTEL.

Event

Description: This process will be triggered during or after the KRA setting period by the Function Heads and P&A department. If there are any changes required in KRA sheet managers/employees will be communicated accordingly.


Mode


Responsibility

HR_PMS_06.01 Department/Function Head Or HR department will review the Consolidated KRA sheet for a particular function in ERP during or after the KRA setting period.

ERP Oracle PMS Administrator KRA Report

Function/Department Head Or HR Department

HR_PMS_06.02 If changes required, HR Team reopens the KRA sheet of the employee for editing

System Oracle PMS Administrator Reopen KRA sheet

HR Department

HR_PMS_06.03 Rest of the Process flows as per Goal Setting/Goal sheet changes Process (HR_PMS_03 & HR_PMS_05)

System Employee/Manager Self-Service PMS Task

Employee/Manager


Process: HR_PMS_06 Goal Sheet Review


De

pa

rtm

en

t H

ea

d/H

RD

ep

art

me

nt H

ea

d/H

RH

R/E

mp

loye

eH

R/E

mp

loye

e

HR_PMS_06.02-03

Unlocks Employee’s KRA Sheet & Rest

procees flows as per HR_PMS_03

Stop

Start

HR_PMS_06.01

Review of KRA sheets of all the employees by

Department Heads & HR Team

Change

Required in

KRAs

Yes

StopNo


Mid Year Review

RAILTEL Process: Mid Year Review




Description: This process covers the Mid Year review in Oracle PMS.

Event

Description: This process is triggered by the Performance Management Plan based upon the Midyear review dates being set by the HR team. When the Mid Year Start Date is reached, the PMP generates Mid Year reviews for the employees. Employees login to their Employee Self Service and initiate the Reviews to their Managers.


Mode


Responsibility

HR_PMS_07.01 HR department initiates the Mid Year Review Process(PMP Plan)

System Oracle PMS PMS Administrator Performance Management Plan

HR Department

HR_PMS_07.02 Employee initiates self review

System Oracle PMS Employee Self Service PMP Tasks

Employee

HR_PMS_07.03 Reviews existing KRAs. Give Self review Ratings( Ahead of Target, On Target & Behind Target) and comments if any against each of the assigned KRAs


Employee

HR_PMS_07.04 Submit for Review to Manager


Employee

HR_PMS_07.05 Manager Reviews the details submitted by employee and return for the correction to employee if required.

System Oracle PMS Manager Self Service PMP Tasks

Manager

HR_PMS_07.06 Manager gives the rating and comment against each KRA and submits the review process for completion


Manager


Process: HR_PMS_07 Mid Year Review


Em

plo

ye

eE

mp

loye

eH

RHR

Ma

na

ge

rM

an

ag

er

Start

HR_PMS_07.01

‘Mid Year Review’ Process Kick off by

HR team by publishing PMP plan

HR_PMS_07.02

Self Appraisal Initiation by Employee

HR_PMS_07.03

Self assessment on each of the KRAs

(On Target, Ahead of Target & Behind

Target)

HR_PMS_07.04

Review self assessment details

and submit to manager

HR_PMS_07.05

Review details submitted by

employee

Correction

required by

employee

Yes

HR_PMS_07.06

Assess employee’s KRA & submit review

for completion.

NoStop


Year End Appraisals

RAILTEL Process: Annual Appraisals




Description: This process covers the Annual Appraisal functions in Oracle PMS.

Event

Description: This process is triggered by the Performance Management Plan. When the Annual Appraisal Start Date is reached, the PMP generates Employee Appraisals. Employees login to their Employee Self Service and initiate the Appraisals to their Managers.


Mode


Responsibility

HR_PMS_08.01 HR department initiates the Annual Appraisal Process(PMP Plan)

System Oracle PMS PMS Administrator Performance Management Plan

HR Department

HR_PMS_08.02 Employee initiates self review


Employee

HR_PMS_08.03 Reviews existing KRAs. Provide Self Assessment (Actual Achievement value) by the employees & Reasons for short fall in the target, if any.


Employee

HR_PMS_08.04 Submit for assessment by the Manager


Employee

HR_PMS_08.05 Manager Reviews the details submitted by employee and return for the correction to employee if required.


Manager

HR_PMS_08.06 Provide Assessment (Actual Achievement by the employee ) against each of the KRAs & also the Reasons for short fall in the target, if any.

System will automatically calculate the Marks for each KRA and also the overall KRA score as per calculation formula


Manager

HR_PMS_08.07 Provide assessment on the Functional/Technical Competencies on the rating scale of (1-2-3-4-5)


Manager



Mode


Responsibility

System will automatically calculate the overall Technical/Functional Competencies score as per calculation formula

HR_PMS_08.08 Provide assessment on the Managerial Competencies on the rating scale of (1-2-3-4-5)

System will automatically calculate the overall Managerial Competencies score as per calculation formula


Manager

HR_PMS_08.09 Provide assessment on the RAILTEL Core Values on the rating scale of (1-2-3-4-5)

System will automatically calculate the overall Core Values score as per calculation formula


Manager

HR_PMS_08.10 Provide assessment on the Potential Competencies on the rating scale of (1-2-3-4-5)

System will automatically calculate the overall Potential Competencies score as per calculation formula


Manager

HR_PMS_08.11 Provide Assessment on ‘Part-V General’


Manager

HR_PMS_08.12 System will Display summarized score & also the Overall classification (Rating) based upon the Performance assessment given by manager in each sections.


HR_PMS_08.13 Provide Integrity inputs (Beyond Doubt/Doubtful) and also the details in case of ‘Doubtful’


Manager

HR_PMS_08.14 Review entire appraisal details and submit to reviewing authority


Manager

HR_PMS_08.15 Review appraisal details submitted by the Manager. Return for Correction if any changes required else fill the required details and to submit the appraisal to Accepting Authority,

System Oracle PMS Appraisal Notification

Reviewing Authority

HR_PMS_08.16 Review appraisal details submitted by the Reviewer. Return for Correction if any changes required else fill the required details and to submit the appraisal to complete the Appraisal and enable it for

System Oracle PMS Appraisal Notification

Accepting Authority



Mode


Responsibility

Appraisee Feedback.

HR_PMS_08.17 Appraisee views appraisal details and submit feedback.


Employee

HR_PMS_08.18 Appraisee Feedback review by Department Head & HR team and take action accordingly.

Manual NA Department Head/HR Department

HR_PMS_08.19 Finalized Rating changes by HR team Post steering committee meeting on appraisee feedback

System Oracle PMSPMS Administrator

HR Team


Process: HR_PMS_08 Annual Appraisal


Acc

eptin

g

Aut

horit

y

Acc

eptin

g

Aut

horit

yR

evie

win

g

Aut

horit

y

Rev

iew

ing

Aut

horit

yM

anag

erM

anag

erE

mpl

oyee

Em

ploy

eeH

RHR

Fee

dbac

k

Pro

cess

Fee

dbac

k

Pro

cess

Start

HR_PMS_08.01

‘Mid Year Review’ Process Kick off by HR team by publishing

PMP plan

HR_PMS_08.02

Self Appraisal Initiation by Employee

HR_PMS_08.03

Self assessment on each of the KRAs (Input actual achievement

values & Reason shortfall)

HR_PMS_08.04

Review self assessment details and submit to

manager

Yes

No

Correction

required by

employee

HR_PMS_07.06-.13

Assessment by Manager on KRAs, Competencies, Values, Potential, General questionnaire & Integrity.

HR_PMS_07.14

Review entire Appraisal Details and submit to Reviewing

Authority

HR_PMS_08.05

Review details submitted by employee

Correction

required

Yes

HR_PMS_07.15

Review Appraisal Details.

HR_PMS_07.15'

Input required comments & submit to

accepting autority

NO

HR_PMS_07.17

Appraisee views the appraisal details and

submits feedback

Correction

required

HR_PMS_07.16

Review Appraisal Details.

HR_PMS_07.16'

Input required comments & submit to

accepting autority

HR_PMS_08.18

Discussions on appraisee Feedback in steering committee.

HR_PMS_07.19

Rating Change by HR

team if required

Stop

Yes


Performance Management Plans

RAILTEL Process: Performance Management Plans



Process Number: HR_PMP_01

Description: This process covers the creation of Performance Management Plans in Oracle PMS.

Event

Description: This process explains the creation of Performance Management Plans in Oracle PMS. The Performance Management Plans are created to initiate the Goal Setting and Annual Appraisals of the Employees automatically thru the plan enrollments. Eligibility criteria are defined at the plan level and the eligible employees are enrolled in the plan/ their appraisals initiated.


Mode


Responsibility

HR_PMS_09.01 Enter Plan General Info: Enter Plan Name, Administrator Name, Plan Start Date & Plan End Date.

System Oracle PMS PMS Administrator Performance Management Plans

HR

HR_PMS_09.02 Enter Plan Population Info: Hierarchy Type, Organization Hierarchy, Hierarchy Version, Top Organization.


HR

HR_PMS_09.03 Enter Plan Process: Goal Settings. Include Objective setting in progress. Enter Start Date, Deadline. Select Method as Cascading, notify plan population, enable automatic allocation.


HR

HR_PMS_09.04 Enter Plan Process: Annual Appraisals. Enter Appraisal template. Enter Start Date, End Date, Enter Task Start Date, Task End Date, Initiator, Appraisal Type and Appraisal Purpose.


HR

HR_PMS_09.05 Publish the Performance Management Plan


HR


Process: HR_PMS_09: Performance Management Plan


Pe

rfo

rma

nce

Ma

na

ge

me

nt P

lan

Pe

rfo

rma

nce

Ma

na

ge

me

nt P

lan

Start

HR_PMS_09.01

Enter Plan General Info: Enter Plan Name, Administrator

Name, Plan Start Date & Plan End Date.

HR_PMS_09.02

Enter Plan Population Info: Hierarchy Type, Organization Hierarchy, Hierarchy Version,

Top Organization.

HR_PMS_09.03

Enter Plan Process: Goal Settings. Include Objective setting in progress. Enter Start Date, Deadline. Select Method as

Cascading, notify plan population, enable automatic allocation.

HR_PMS_09.04

Enter Plan Process: Annual Appraisals. Enter Appraisal

template. Enter Start Date, End Date, Enter Task Start Date, Task End Date, Initiator, Appraisal Type

and Appraisal Purpose.

Publish the Performance

Management Plan

Sop


Appraisal Template

RAILTEL Process: Appraisal Template




Description: This process covers the creation/ update of Appraisal Template in Oracle PMS.

Event

Description: This process explains the creation/ updation of Appraisal templates in Oracle PMS. Appraisal templates are created and attached to the Performance Management Plans. The Annual Performance Appraisal is performed in the appraisal templates. The Appraisal template consists of the Objective Template, Objective Calculation fast formulae and Total Score formula.


Mode


Responsibility

HR_PMS_10.01 Enter Appraisal template details: Template Name, Valid From, Instructions for Appraisal Participants, Appraisal Total Score Formula.


HR

HR_PMS_10.02 Configure Appraisal Template: Assess Objectives, include Objective template and include learning path.


HR

HR_PMS_10.03 Publish Appraisal Template


HR


Process: HR_PMS_10: Appraisal Template


Ap

pra

isa

l T

em

pla

teA

pp

rais

al T

em

pla

te

Start

HR_PMS_10.01

Enter Appraisal template details: Template Name, Valid

From, Instructions for Appraisal Participants, Appraisal Total

Score Formula.

HR_PMS_10.02

Configure Appraisal Template: Assess Objectives, include

Objective template and include learning path.

Publish the Performance

Management PlanStop


Future State for Actual achievement value of KRAs

RAILTEL Process: Actual Achievement of KRA Targets




Description: This process covers reflection of Actual achievement against KRAs in PMS wherever it will be mapped across the module.

Event

Description: This process covers reflection of Actual achievement against KRAs in PMS wherever it will be mapped across the

module.


Mode


Responsibility

HR_PMS_11 In the current review mechanism employee & Manager will be filling Actual achievements and the scores will be calculated based upon the achievement value filled by Manager.

But going forward such mechanism will be developed where KRA targets will be mapped to some ERP system values and while filling the assessment those values will reflect as actual achievement in the PMS application.

e.g. If For KRA ‘Sales Taaget’ , system will pull the actual sales made by that person in the financial year and will be available as actual achievement on the PMS form.

Above mapping will strengthen the entire review process.

System ERP RAILTEL/WIPRO


Reports

RAILTEL Process: Reports


Control Number: HR_PMS_REP Mapping Team: Wipro Process Owner: Human Resources Department

The Human Resource department will need specific reports to cater to the business reporting requirement. The most commonly used reports are mentioned below:

- Goal Setting Status Report (HR Team) - Competency Setting Status Report (HR Team) - Consolidated KRA Report (HR Team/Department Head) - Mid Year Review Completion Status Report - Annual Appraisal Completion Status Report - Annual Appraisal Report as per APAR. - KRA Library’s KRA details report


RReeppoorrttss –– GGeenneerraattiioonn ooff RReeppoorrttss Reports

Reports –

Generation of

Reports process


Alerts

S# Alert Alert Type Recipients

1 Appraisal initiation Alert. Inform the Employees that their Appraisals /Reviews have been initiated by the Performance Management Plan.

Periodic Employees,Managers

2 Goal Sheet Due Date intimation Alert. Inform the employees and Managers about the Goal Sheet due date and that the Goal Sheet will become non-editable post the due date.

Periodic Employees, Managers

3 Escalation Alert to the 1o1 Manager that the Appraisal of an

employee has not been completed by a specific date.

Periodic 1o1 Manager

4 Escalation Alert to the 1o1 Manager that the Goal Sheet of an

employee has not been completed by a specific date.

Periodic 1o1 Manager

5 Competency Profile Completion Alert Periodic Employees, Managers

6 Appraisee Feedback submission alert for closure of Year End

Appraisal Process

Periodic Employees, Managers

AAlleerrttss –– TTrriiggggeerr ooff AAlleerrttss


Annexure-1 Approval Matrix

As of now Appraisals Approvals will route to respective Reviewing authority & Accepting authority as per below supervisor hierarchy. This will be reviewed further by RAILTEL management.

Channel of submission/writing of APARs

(A): Applicable for the Executives working in Regions

Post Reporting Officer Reviewing Officer Accepting Officer

1 2 3 4

AM DM/Mgr. Ch.Mgr./DGM JGM/AGM/GM

DM Mgr/Ch.Mgr DGM/JGM/AGM/GM RGM

Manager Ch.Mgr DGM/JGM/AGM/GM RGM

Ch.Manager DGM JGM/AGM/GM RGM

AGM/JGM/DGM GGM countersigned by RGM Director concerned MD

GGM/GM RGM Director concerned MD

RGM All Directors MD MD

Note: 1) In respect of those AGM/JGM/DGM who are looking after both marketing and project activities reviewing officer will be D/POM, countersigned by D/NPM. 2) Whereever the prescribed level of officer is not posted/available, the available officer at a higher level can exercise power as Reporting/Reviewing or both authorities.

(B): Applicable for the Executives working in CO


1 2 3 4

AM DM/Mgr Ch.Mgr./DGM JGM/AGM/GM

DM Mgr./Ch.Mgr. DGM/JGM/AGM GGM/GM

Manager Ch.Mgr/DGM GGM/GM Director concerned

Ch.Manager DGM/JGM GGM/GM Director concerned

DGM/JGM/AGM GGM/GM Director concerned MD

ED/GGM/GM Director concerned MD MD


Note: Whereever the prescribed level of officer is not posted/available, the available officer at a higher level can exercise power as Reporting/Reviewing or both authorities.

(C): Applicable for the Executives working directly under MD


1 2 3 4

CVO MD Chairman CVC

Company Sectt. and others, if any

MD MD MD

Note: the level of posts stated above is - AM (E-0), DM (E-1), Mgr (E-2), Ch.Mgr (E-3), DGM (E-4), JGM (E-5), AGM (E-6), GM (E-7), GGM (E-8), RGM (E-8/E-9), ED (E-9)


Open and Closed Issues for this Deliverable

Open Issues

ID Issue Resolution Responsibility Target Date

Impact Date

1 SLA incorporation for the processes wherever it’s required.

RAILTEL HR Team/Wipro

2

Closed Issues

ID Issue Resolution Responsibility Target Date

Impact Date

bp080-pms-v1.1

Documents

document ref

document control purposes

pms version

cover page

doc ref

initial version reviewers

amitesh singh creation

release date