Boosting HR Business Partner Performance

Boosting HR Business Partner PerformanceToday HR Operating ModelBusiness PartnerCenter of ExpertiseShared ServicesTransformationalClientrequirementsTransactionalSource: Sparrow, Hird, Hesketh & Cooper, 2010: p. 64Understanding the HRBP JobStrategic Partner (SP)Operations Manager (OM)Emergency Responder (ER)Employee Mediator (EM)Corporate Leadership Council, Improving HR Business Partner Effectiveness; Corporate Leadership Council researchUnderstanding the HRBP JobStrategic Partner (SP)

HRBP Strategic Partner Activities

Adjusting HR strategy to respond to changing needsDeveloping the next generation of leadersIdentifying critical HR metricsIdentifying new business strategiesIdentifying talent issues before they impact the businessPrioritizing across HR needsRedesigning structures around strategic objectivesUnderstanding the talent needs of the businessOperations Manager (OM)Emergency Responder (ER)Employee Mediator (EM)Corporate Leadership Council, Improving HR Business Partner Effectiveness; Corporate Leadership Council researchUnderstanding the HRBP JobOperations Manager (OM)

HRBP Operations Manager Activities

Assessing employee attitudesCommunicating organizational culture to employeesCommunicating policies and procedures to employeesEnsuring HR programs are aligned with cultureKeeping the line updated on HR initiativesTracking trends in employee behaviorsOperation Manager (OM)Emergency Responder (ER)Employee Mediator (EM)Corporate Leadership Council, Improving HR Business Partner Effectiveness; Corporate Leadership Council researchUnderstanding the HRBP JobEmployee Mediator (EM)

HRBP Employee Mediator Activities

Managing competing personalities in the organizationManaging conflict between employeesManaging conflict between managersResponding to organizational changesResolving political problem in the execution of business plansOperation Manager (OM)Emergency Responder (ER)Operations Manager (OM)Corporate Leadership Council, Improving HR Business Partner Effectiveness; Corporate Leadership Council researchUnderstanding the HRBP JobEmergency Responder (ER)

HRBP Emergency Responder Activities

Preparing for different situationsQuickly responding to complaintsQuickly responding to line manager questionsResponding to employee needsResponding to manager needsOperation Manager (OM)Employee Mediator (EM)Operations Manager (OM)Corporate Leadership Council, Improving HR Business Partner Effectiveness; Corporate Leadership Council researchThe Four Roles Create Tension in the HRBP Job

Corporate Leadership Council, Improving HR Business Partner Effectiveness; Corporate Leadership Council research