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Boost Margins and Retain Customers with Security and Trust

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Page 1: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

Boost Margins and Retain Customerswith Security and Trust

Page 2: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

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Agenda

+ The Market Opportunity for SSL

+ Your Opportunity

+ Why VeriSign?

+ 3 Success Stories

+ Why the VeriSign Partner Program?

Page 3: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

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SSL Market Opportunity

+ More websites = Bigger market size▪ Over 180 million

domains with TLDs– 12% year over year

growth▪ Over 74 million

domains with ccTLDs– 18% year over year

growth▪ European ccTLDs

are leading the way– 5 of 6 largest

ccTLDs– .UK grew 12% YoY– .DE grew 6% YoY– .RU grew 8% QoQ

Sources: Zooknic, April 2009; VeriSign, April 2009

Page 4: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

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Trust is More Important than Ever

+ 84% of consumers believe businesses not doing enough to protect them.

+ 83% of consumers want more assurance that their information is secure.

+ 86% of online shoppers feel more confident about entering personal information on sites that use security indicators.

+ 87% of online shoppers are familiar with website security.

Sources: Synovate/GMI Research, September 2008; Forrester Research, December 2005; Javelin Strategy and Research, March 2009

Page 5: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

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Perfect Opportunity for SSL Sales

+ SSL solves real business problems for those many website owners▪ Builds trust and retains valuable customers▪ Leads to better financial results

+ Not just for ecommerce▪ Financial transactions▪ Intranets, VPNs▪ New account creation or registration▪ Email subscriptions▪ Any log in

Page 6: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

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Your Opportunity to Make Customers Happy

+ Value that your customers demand▪ Security is the perfect value-added product to complement the services

you promote▪ Simple add-on, upsell just like you already do▪ Bundle with existing services to create a premium solution

+ Increase customer retention▪ Monthly customers become annual▪ Happy customers - Sell the products that customers need

Page 7: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

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Your Financial Opportunity

+ Base your financial opportunity on # of domains you manage

+ Apply 2% industry standard attach rate

+ Multiply times your margin = PROFITS

+ Leverage our world class partner program to maximize financial results▪ Flexible contract terms▪ The more you sell, the greater your discount▪ Sales and marketing support further increase conversion rates, average

selling price, and your profits

Page 8: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

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Let’s Do the Math

+ 10,000 domains managed

+ 2% attach rate =

+ Get to just 1% penetration = 100 units

+ Your margin▪ Example: VeriSign Secure Site w/ EV @ 25% margin = $250 profit/unit

+ 100 units x $250 = $25,000 PROFIT

+ You get annual renewal profits too!

Page 9: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

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The Most Trusted Brand on the Internet

+ 96 of the 100 largest banks in the world

+ Secures over 95% of the Fortune 500

+ 90% of the Internet Retailer 500 ecommerce sites

+ VeriSign Secured Seal▪ viewed over 175 million times every day ▪ over 90,000 Web sites▪ in 145 countries

+ 88% of online consumers trust the name VeriSign on a site… only 22% for the next most trusted SSL provider

Sources: Synovate/GMI Research, September 2008; Tec-Ed 2007

Page 10: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

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An SSL Certificate for Any Customer

Premium Solution– Operate in a competitive

environment where customer loyalty and brand protection is vital to success

– Want the most powerful SSL solution available today - best in authentication, encryption and brand recognition

Price-Conscious Solution– Extremely price sensitive and

do not attribute value to brand– Encrypting basic transactions

or internal information– Just starting out, not ready for

the premium solution yet

Page 11: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

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Extended Validation

+ Over 75% browsers are EV-enabled

+ 8-80% ROI

+ More than 13k Web sites use EV▪ Over 10k use

VeriSign, thawte or GeoTrust

Page 12: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

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Success Story #1 – Web.com

+ Consultation

+ Qualifying questions

+ Focus on ROI, not cost

Page 13: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

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Success Story #2 – OpenSRS

Page 14: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

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Success Story #3 – Rackspace

+ API Integration enables “Fanatical Support”

+ Make it incredibly easy for customers▪ Order▪ Install▪ Renew

Page 15: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

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VeriSign Partner Program

+ Competitively priced products▪ Maximize top line revenue and profits▪ Create additional revenue streams or up-sell opportunities▪ The more you sell, the greater your base discount▪ Additional discounts designed to help you sell more, profit more

+ Program flexibility▪ Contracts based upon what your business model▪ An SSL certificate for any customer

Page 16: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

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VeriSign Partner Program (cont.)

+ API integration accelerates profits▪ Easy to order, issue and install SSL certificates▪ Direct integration into your operations – increase volume and reduce

costs▪ Estimated over 1000% ROI within the 1st year

+ World class account management and sales and marketing support▪ Designated account management – compensated on your success▪ Partner resource center and communications▪ Training – products, sales teams, marketing▪ Partner support

Page 17: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

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Summary

+ Huge financial opportunity for you

+ SSL solutions right for your customer

+ Three success stories▪ Web.com – Powerful Selling▪ OpenSRS – Use the Product You Sell▪ Rackspace – API Integration

+ VeriSign Partner Program▪ Competitive pricing▪ An SSL certificate for any customer▪ Program flexibility▪ Serve more customers more cost effectively▪ World class partner program

Page 18: Boost Margins and Retain Customers with Security and Trustdownload.parallels.com/summit/emea2009/presentations/... · 2009-10-16 · 6 Your Opportunity to Make Customers Happy + Value

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Questions & Answers

+ This presentation: [email protected]

+ Check out our blogs: http://blogs.verisign.com