bolton carers support, cias assistant job pack web viewbolton carers support has a 20-year track...

Bolton Carers Support, CIAS Assistant Job Pack 2015

Dear Applicant

Thank you for your interest in the above position with Bolton Carers Support. We look forward to receiving your completed application. Please fill in your application carefully, giving all relevant information and setting out the ways in which you meet the requirements outlined in the person specification. You should provide clear and concise examples of a time when you have had to use the necessary skills.

Your application should be typed or completed in black ink so it can be photocopied. The panel will consider the presentation of your application during the selection process.

Your completed application should be returned by 9 am MONDAY 4th JANUARY 2016.

Late applications will not be accepted. Do not attach any documents such as CVs, reference letters or photocopies of your qualifications as these will be disregarded and will not be seen by the selection panel.

Interviews will be held on FRIDAY 15th JANUARY 2016.

We regret that, due to the high costs of postage, we are unable to write to each applicant who has not been shortlisted for interview. If you have not heard from us by Thursday 7th January please assume you have not been successful on this occasion.

Please send your completed application to Michelle Clarke, Chief Officer, Thicketford Centre, Thicketford Road, Tonge Moor, Bolton, BL2 2LW (please mark the envelope ‘Confidential’). Or email it to [email protected].

Good Luck!

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Carers Information and Advice Service Assistant

Recruitment pack

mailto:[email protected]


This pack contains the following sections:

About Bolton Carers Support The Carers Information and Advice Service Equality and Diversity Guidance Notes Job Description Person Specification Terms and Conditions

About Bolton Carers Support

Caring responsibilities can affect anyone of us at any age and we may need to provide care for a parent, partner or child due to illness or disability. This can involve helping someone get up, washed and dressed, accompanying them to hospital appointments, administering medication, doing shopping, cooking and cleaning, providing emotional support or ‘supervision’. While caring is a natural part of our relationships and can be very rewarding, there are also times when it is physically and mentally exhausting.

There are over 30,000 carers in Bolton – and of these, almost 8,000 are providing more than 50 hours of care each week to family members, friends and relatives. Bolton Carers Support has a 20-year track record of delivering information and support to local carers aged 18 or over, but we have ambitious plans to do much more and we need to expand our staff team to help us turn our aims into a reality.

Our Vision

Bolton Carers Support wants all carers to feel valued and to receive the information, care and support they deserve.

Our Mission

Bolton Carers Support is a well-established, confidential, first point of contact for carers. We meet the individual needs of carers by providing information, advice and emotional support. We engage, enable and empower carers to fulfil their caring role.

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Our 7 Key Aims

1. Informed, empowered and confident carers2. Carers will have improved health and well-being3. Carers will be less isolated4. Carers will be trained and supported 5. Carers will be better off financially6. Carers will have regular time off from caring7. Overall, we will be a strong and effective carers’ organisation

Our Activities

Here are some of the many ways that Bolton Carers Support helps local carers. Because caring does not come with a manual, we provide advice and support to help carers find out about local services. We do this through:

Carers Helpline Information and Advice Appointments Short Breaks (meals out and day trips) Training (workshops and short courses) Benefits Advice Service Newsletter, Fact-Sheets, Publications Awareness-raising about the needs of carers

The Staff Team

Michelle Clarke Chief Officer (28 hours)Ann Brown Admin & Finance Worker (14 hours)Peter Harmer Activities Co-ordinator (28 hours)Zoe Hill Outreach Worker (18 hours)Elaine Holt Benefits Advice Worker (18 hours)Bev Strang Carers Information & Advice Service Officer (28 hours)Georgette Kay Health Linkworker (20 hours)

The Carers Information and Advice Service Assistant will work closely with the Carers Information and Advice Service Officer to handle enquiries. As we will be reviewing peak

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times when the helpline / face-to-face appointments are busiest, we may need to amend working patterns to reflect this occasionally (this would only be done after discussion with employees and after a reasonable period of notice).

The Trustees

Bolton Carers Support is managed by volunteer trustees. Trustees are carers, former carers or supporters of Bolton Carers Support and are involved in all areas of work, including recruitment and selection. Staff members are accountable on a day-to-day basis to the Chief Officer, while the trustees are the employers of all staff.

Teamworking

All staff members work together and help each other out when needed. We recognise that while individual roles are important it is vital that we all work effectively as a team to ensure our overall aims are achieved.

The Carers Information and Advice Service

Our Carers Information and Advice Service has provided information and emotional support to local carers for over 20 years. It is funded by Bolton Council (our current grant agreement runs to August 2017).

We wish to recruit a Carers Information and Advice Service (CIAS) Assistant to support the work done by the CIAS Officer, providing up-to-date information and emotional support to carers who ring or visit.

The activities the Service will deliver include:

provision of information and emotional support through the Carers Helpline information and advice appointments quarterly Carers Contact newsletter Carers Website and carers factsheets on key topics promotion of the Helpline to encourage referrals and take-up of our services

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Outcomes for the Carers Information and Advice Service

1 Carers are enabled to make informed choices about care, support, health and well-being and are more aware of their rights (for example, to assessment).

2 Carers know about the Carers Information and Advice Service and it is accessible to as many carers as possible, including hard-to-reach or marginalised carers.

3. Carers are encouraged to access well-being and preventative services, reducing the impact of social isolation.

4. Through providing information and support to access preventative services, the Carers Information and Advice Service will reduce the risk of earlier uptake of statutory high support services.

Equality and Diversity

Equalities and diversity are areas of great importance to Bolton Carers Support. It is fundamental that people are treated fairly, with respect and dignity. Bolton Carers Support will not tolerate any discrimination, victimization or harassment on the grounds of age, disability, gender or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We strive to take all practical steps to prevent discrimination and promote equality through our work, including making our services inclusive and accessible to carers from all sections of the community.

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Equality and Diversity Monitoring Form

Bolton Carers Support values diversity and selects staff solely on merit. All stages of the recruitment process are monitored to check that discrimination of any kind is not taking place. To help us ensure this, we request all applicants to complete a Monitoring Form. This information is treated in confidence, separated from your application form as soon as it arrives, and only used for monitoring purposes.

How to apply: Guidance Notes

Bolton Carers Support is an equal opportunities employer. We aim to treat every applicant fairly. The information you provide in your application form is the only information we will use in deciding whether or not you will be invited for interview, so it is important that you complete it with care. To help you, please follow these guidelines:

1. Please complete all sections of the formIncomplete applications will not be considered.

2. Personal details and referencesEnter your personal details fully and clearly so we may contact you about your application. One of your referees must be your current or most recent employer. If you have not been employed before or have been out of paid employment for a long time, you should give the name of someone who knows you sufficiently well to comment on your ability to do the job. Any person who is related to you does not qualify as a suitable referee.

3. EducationPlease give brief details of educational, vocational and professional qualifications with attainment level. If you are shortlisted for interview you may be asked to bring proof of qualifications with you.

4. Employment HistoryProvide details of your employment history. State the position you held, starting with your most recent employer and give brief details of key achievements.

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Please note the salary you are currently on and any notice period for your current employer.

5. DisabilityBolton Carers Support welcomes applications from people with disabilities. As defined by the Disability Discrimination Act, 1995, disability is: A physical or mental impairment which has a substantial and long term adverse effect on a person’s ability to carry out normal day-to-day activities. Please let us know if you need additional assistance in the event that you are invited to interview.

6. Personal DevelopmentPlease give details of any personal development you have undertaken, and dates. This may include formal courses that you have attended, voluntary work you have done or membership of association or professional groups. Think carefully about how you have developed your skills and note any relevant points here.

7. Supporting StatementThe supporting statement is a vital part of the application form and should be used to tell us how you meet the person specification and what experience you have relevant to the job description. Always remember to specify your personal responsibilities rather than those of your team. Bring in voluntary work as well as paid work if relevant.

If you have little or no paid work experience or if you have not been in paid work for a long time then think of how you can transfer skills used at school, college or home such as planning a project, course work, organizing events, budgeting or IT skills. Only those candidates who demonstrate an acceptable performance level of each requirement will be short-listed for interview.

8. Keep it conciseRemember that the selection panel will be sifting through lots of applications. Forms that stand out are those that are clear and concise, address each criteria in turn, and use bullet points and short sentences.

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9. And finally…

Do not use more than 2 additional sheets (if typing, please use font size 12 or 14). If more than 2 sheets are attached they will be disregarded. Please do not stick or glue paper to the back of the form as it may get caught in the photocopier. Use separate sheets of paper instead and number them.

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Hours of work 21 hours a week * Fixed term contract to 31 August 2017*(Possibility of extension subject to funding)

Salary scale Scale 3, Point 14 – 17, starting at Point 14Reporting to Chief OfficerAccountable to Bolton Carers Support Management Committee

OUTCOMES FOR THE CARERS INFORMATION AND ADVICE SERVICE

1 Carers are enabled to make informed choices about care, support, health and well-being and are more aware of their rights (for example, to assessment).

2 Carers know about the Carers Information and Advice Service and it is accessible to as many carers as possible, including hard-to-reach or marginalised carers.

3 Carers are encouraged to access well-being and preventative services, reducing the impact of social isolation.

4 Through providing information and support to access preventative services, the Carers Information and Advice Service will reduce the risk of earlier uptake of statutory high support services.

GENERAL OBJECTIVES

To provide high quality information and emotional support for carers through a variety of activities, such as the carers helpline, face-to-face appointments, website, factsheets and publications.

Assist with the smooth running of the Carers Information and Advice Service, dealing with carers enquiries by phone, post, email, and in person.

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Job DescriptionCIAS Assistant


SPECIFIC RESPONSIBILITIES

Awareness-Raising

Assist the CIAS Officer to maintain information on local services and groups to ensure up-to-date information is provided through the Carers Information and Advice Service (CIAS) activities.

Publications

Contribute to articles for the Carers Contact newsletter on information and advice topics, and co-ordinate a rota of volunteers to assist with mail-outs.

Assist the CIAS Officer to update / maintain a comprehensive series of Carers Fact-sheets, updating them regularly.

Carers Helpline

Provide Helpline cover, dealing with enquiries and following up enquiries as required, providing up-to-date, accurate and timely information and maintaining accurate records of enquiries on the electronic database.

Ensure that carers’ enquiries are dealt with to a consistently high standard, signposting carers to local, regional and national services and providing a listening ear.

Ensure that the CIAS Officer is kept up-to-date with complex or repeat enquiries.

Ensure carers visiting the office for face-to-face appointments are welcomed, provided with refreshments and supported to talk about their situation.

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Ensure that non-carer enquiries are directed to the appropriate member of staff.

Complete electronic enquiry forms for each enquiry, ensuring that adequate records are maintained.

Prepare tailored Carers Information Packs based on the individual enquiry. Ensure adequate supplies of Carers Information Packs are maintained, collating additional packs as and when required.

Make courtesy calls to new carers to gather additional details for the database and check whether they need any additional information.

Highlight serious and concerning enquiries to the CIAS Officer and ensure that the organisation’s Vulnerable Adults Policy is carried out.

Carers Face-to-Face Appointments

Support carers through the provision of face-to-face appointments at the office, providing information, emotional support and assistance with form-filling and making contact with external agencies.

Monitoring

Assist the CIAS Officer to produce quarterly work and monitoring reports and required statistics for the funder as directed by the Chief Officer.

Routinely gather feedback from carers regarding their views on the CIAS and the impact of the services e.g. following up enquiries with a call to gather information, sending out feedback forms, gathering material for case studies and other methods of monitoring and evaluation.

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Oganisational

Regularly attend team meetings and any training organised to update staff skills and knowledge.

Work in a manner that adheres to equal opportunities principles in all work undertaken for and on behalf of Bolton Carers Support.

Adhere to all Bolton Carers Support service standards policies and procedures.

Carry out any other reasonable tasks commensurate with the post, as directed by Bolton Carers Support’s Chief Officer.

Job Description agreed by Human Resources and Finance Sub-committee: 3 November 2015

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Person Specification

A = Application Form I = Interview

Requirement Method of Assessment

(A)SkillsA1 Ability to problem solve, identify key issues and communicate

effectivelyA, I

A2 Listening, support and advice skills, able to support carers who may be distressed or angry

A,I

A3 Good organisation, data inputting and administrative skills, including IT competence (e.g. word-processing, databases, email)

A, I

A4 Ability to identify key services, pursue enquiries on behalf of carers and gather relevant information

A, I

A5 Excellent interpersonal skills with the ability to develop good relationships with colleagues, external agencies and carers

A, I

A6 Ability to keep accurate and detailed records, ensuring key information is recorded

A ,I

(B)Knowledge and ExperienceB1 A minimum of 12 months recent experience of dealing with

enquiries in person and / or over the phone A, I

B2 Experience of providing emotional support in person / on the phone

A,I

B3 Knowledge and understanding of the needs of carers A, IB4 Knowledge and understanding of key services carers can access A, IB5 Experience of raising awareness about a service to promote take-

up / increase referralsA, I

B6 Positive commitment to Equal Opportunities A, I(C) Work-Related Circumstances

C1 Flexible attitude to working outside normal hours e.g. attending events in evenings and at weekends

A, I

C2 Willingness to travel around the Bolton borough A

C3 Commitment to personal development through supervision and ongoing training

A, I

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Terms and Conditions

A contract of employment (and Employee Handbook) is provided if appointed to the post, but a summary of the main terms and conditions of employment is set out below:

Name and address of employer

Bolton Carers Support

Thicketford Centre, Thicketford Road, Tonge Moor, Bolton, BL2 2LW

Probationary period The first six months of your employment are probationary. You or the company can end your employment by giving two weeks’ notice during, or on expiry of, your probationary period.

Rate of pay Local Authorities NJC Scale 3 Points 14 – 17, starting at Point 14 £16,231 per annum (pro rata for 21 hours £9,739) payable by credit transfer to your bank account on or about the 15th day of each month.

Normal hours of work

21 hours a week, days and times to be agreed with the Company, within Bolton Carers Support’s core hours.

Overtime rate Overtime must be agreed in advance with the Chief Officer, and is compensated with time off in lieu.

Breaks You are entitled to an unpaid 30 minute break if you work more than 6 consecutive hours.

Holiday year and entitlement

The annual leave year runs from 1st April to 31st March.

28 days per annum including the 8 normal bank / public holidays up to the end of your first year of employment, increasing by one additional day for each complete year of service, up to a maximum of 35 days per annum. Part time employee’s holiday entitlement is pro rata based on the number of hours worked.

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Pension scheme There is a Company Pension Scheme, with 7% contribution from the employer. Employees can also contribute to the scheme.

Disciplinary and grievance rules and procedures

The Company’s disciplinary and grievance rules and procedures are set out in the Employee Handbook.

Normal place of work

Your normal place of work is Bolton Carers Support’s office. Depending on your role, you may deliver activities in other locations around the borough.

Management structure

You will be line managed by the Chief Officer. You also remain accountable to the Management Committee.

Notice to end employment

You must give one month’s notice (after probationary period has completed). The Company must give four weeks’ notice from the completion of your probationary period up to the end of your second year of employment; eight weeks’ notice between two and eight years’ service; then one week’s additional notice for each complete year of service up to a maximum of twelve weeks’ notice.

Sickness or injury Company Sick Pay or Statutory Sick Pay.

Collective Agreements

There are no Collective Agreements with trade unions that affect the terms and conditions of your employment.

Type of contract This is a Fixed Term contract until 31 August 2017 with the possibility of extension, subject to funding.

This document provides guidance for applicants interested in applying for the vacancy. It is neither an offer of employment nor a statement of the terms and conditions.

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