BOH4MI:Management Fundamentals

What challenges do you believe businesses

face in today’s society?

The 21st century has brought with it a new workplace, one in which;

Organizations must adapt to rapidly changing society with constantly shifting demands and opportunities

Economy is global and driven by innovation and technology

High performing companies gain extraordinary results from people working for them. The best employers, value people!

The economy is knowledge based, success is forged in workplaces that are continually being reinvented to unlock the great potential of human intelligence

1. ___________________• People; what they know, what they learn,

and what they do with it, are the ultimate foundations of organizational performance

• ___________________ is the collective brainpower or shared knowledge of a workforce that can be used to create value

• A ___________________ is someone whose mind is a critical asset to employers and who adds to the intellectual capital of an organization

Intellectual Capital

Intellectual Capital

Knowledge Worker

2. _______________• National boundaries of world business have largely disappeared

• People and countries are increasingly interconnected through the news, travel, labour markets and employment patterns, and in business dealings

• _________________ is the worldwide interdependence of resource flows, product markets, and business competition that characterize the new economy

Globalization

Globalization

3. _______________• Continuing transformation of the modern workplace through:• The Internet• World Wide Web• Computers• Information technology

• Increasing demand for knowledge workers with the skills to fully utilize technology• Computer literacy must be mastered and continually updated

Technology

4. ___________•___________________describes differences in gender, age, race, ethnicity, religion, sexual orientation, and able-bodiedness among workers•A diverse and multicultural workforce both challenges and offers opportunities to employers•By valuing diversity, organizations can tap a rich talent pool and help everyone work to their full potential

DiversityWorkforce Diversity

4. Diversity Continued• Even though progress in valuing diversity continues to be made, lingering inequalities still remain in the workplace• ________________ is the holding of negative, irrational attitudes regarding members of diverse populations – sets the stage for bias• Prejudice turns to ___________________ when minority members are unfairly treated and denied the full benefits of organizational membership• A subtle form of discrimination is the ______________________, and invisible barrier or “ceiling” that prevents women and minorities from rising above a certain level of organizational responsibility

Prejudice

Discrimination

Glass Ceiling Effect

5. ___________ • Ethics is defined as a code of moral principles that sets

standards of what is “good” and “right” as opposed to “bad” and “wrong” in the conduct of a person or group• Society requires businesses to operate according to high

moral standards• Corporations, by law, are required to have an elected

Board of Directors to represent the best interests of the shareholders• One issue raised by recent business ethics failures is the

role of _______________________, the active oversight of management decisions and company actions by the Board of Directors• Emphasis today on restoring the strength of corporate

governance – the expectation is that boards will hold management accountable for ethical and socially responsible behaviour• Urban Outfitters• Abercrombie & Fitch

Ethics

Corporate Governance

6. _____________

•The typical career of 21st century won’t be uniformly full-time and limited to a single large employer. It is more likely to involve changing jobs and employers over time•Skills must be portable and always of current value•Skills are not gained once and then forgotten; they must be carefully maintained and upgraded

Careers

One Week Job

Read Workopolis.Com on pg. 3Why do you believe that Workopolis has experienced success in the new economy? Provide a minimum of 2 reasons.

Name another organization that you feel has been successful in the new economy. Why do you think they have experienced success?

Which of the 6 challenges do you believe creates the greatest challenge for employees to overcome? For employers to overcome? And why?

**Save As Ch 1 Day 1**

In your opinion, what do you believe the role

of a manager is?

Below are a list of skills that you should acquire in order to work well in the organizations of today … and tomorrow; 1._____________ - you need to be good at something. You need to be able to contribute something of value to your employer2._________________ - you need to know people; links with peers and others within and outside of the organization are essential3._________________ - you must act as if you are running your own business; spotting ideas and opportunities, and stepping out to embrace them

Mastery

Contacts/Network

Entrepreneurship

4. _______________________ - you have to understand and utilize technology effectively

5. ________________ - you need to be able to communicate your successes and progress; both yours personally and those of your work group

6. _______________________ - you need to be continuously learning and changing, always updating yourself to best meet future demands

Marketing

Passion for Renewal

Embrace Technology

An ________________ is a collection of people working together to achieve a common purpose

It is a unique social phenomenon that enables its members to perform tasks far beyond the reach of individual accomplishment

All organizations share a broad purpose - providing useful goods and/or services that return value to society and satisfy customer needs

Organization

Organizations are systems composed of interrelated parts that function together to achieve a common purpose

They are _________________, that interact with their environments in the continual process of transforming resource inputs into product outputs in the form of finished goods/services

The external environment is a critical element in the open system, as it a supplier of _____________ and the source of _________________

Environmental feedback tells organization how well it is meeting the needs of customers and society.

Open Systems

ResourcesCustomers

For an organization to perform well, resources must be well utilized and customers well served

___________ is created when an organization’s operations adds value to the original cost of resource inputs

When value creation occurs; 1. Businesses earn a profit2. Nonprofit organizations add wealth to

society• Provide a public service that is worth more than

its cost (E.g. fire protection in a community)

Value

The best organizations measure their performance in a variety of ways and on a constant basis

A common measure of overall performance is ________________ - the quantity and quality of work performance, relative to the resources used• ________________________ is an output measure of task or goal accomplishment• E.g. if you work in the manufacturing area of Dell

Computers, performance effectiveness may mean that you meet a daily production target in terms of quantity and quality of keyboards assembled

• ________________________ is an input measure of the resource costs associated with goal accomplishment• The most efficient production is accomplished at a minimum

cost in materials and labour

Productivity

Performance Effectiveness

Performance Efficiency

Workplace changes that provide a context for studying management …

_________________________ – need to fully utilize the knowledge, experience and commitment of all members

____________________________________ - traditional hierarchy structure are proving too slow, conservative and costly to thrive in today’s economy

____________________________– today’s organizations are less vertical and more horizontal

____________________________ – new opportunities appear with each new IT development and continually change the way organizations operate and how people work

Belief in Human Capital

Demise of “Command and Control”

Emphasis on Teamwork

Pre-Eminence of Technology

_______________________ – organizations are networked for intense real time communication and coordination; both internally and externally

_____________________________ – a new generation of workers brings less tolerance for hierarchy, more informality and more attention to performance as opposed to status and seniority

____________________________ – workers are forcing organizations to pay more attention to balance in the often conflicting demands of work and personal affairs

_________________– those companies that get products to the market first have an advantage, and in any organization work is expected to be both well done and timely

Embrace of Networking

New Workforce Expectations

Concern for Work-Life Balance

Focus on Speed

Organizations that fail to listen to their customers and fail to deliver quality goods and services at reasonable prices will be left struggling in a highly competitive environment

Companies that implement the concept of _______________________________ are managing with an organization-wide commitment to continuous improvement and meeting customer needs completely

Total Quality Management (TQM)

Organizations perform better when they treat their members better

_______________________ treat employees as costs to be reduced

High performing organizations treat people as valuable strategic assets

It is a managers role to ensure that their employees are treated as strategic assets

“Toxic Workplaces”

A _______________ is a person in an organization who supports and is responsible for the work of others

A manager is responsible for the overall performance and accomplishments of a team, work group, department or even organization as a whole

The people who managers help (subordinates) are the ones whose tasks represent the real work of the organization

Every manager’s job entails a key responsibility - ____________________________________________

Manager

to help other people achieve high performance

1. _______________ are responsible for performance of an organization as a whole or for one of its larger parts. Including CEOs, Presidents, VPs, etc.

Pay special attention to the external environment, are alert to potential long run problems and develop strategies for dealing with them

2. _________________ are in charge of relatively large departments or divisions

Work with top management and coordinate with peers to develop and implement action plans to accomplish organizational objectives

Top Managers

Middle Managers

An example of middle management is a ___________________; someone who coordinate complex projects with task deadlines

3. ___________________________ are in charge of a small work group of non-managerial workers

Often called first line managers Team leaders or supervisors ensure that their

work teams or units meet performance objectives that are consistent with the plans of middle and top management.

Project Manager

Team Leaders/Supervisors

Plan meetings and work schedulesClarify goals and tasks, and gather

ideas for improvementAppraise performance and counsel

team membersRecommend pay raises and new

assignmentsRecruit, develop, and train team

members

Encourage high performance and teamwork

Inform team members about organizational goals and expectations

Inform higher levels of team needs and accomplishments

Coordinate with others teams and support the rest of the organization

__________________ directly contribute to the production of the organization’s goods or services

__________________ use technical expertise to advise and support the efforts of line workers

____________________ are responsible for a single area of activity, such as marketing, accounting, sales, etc.

___________________ are responsible for more complex units that include many functional areas

____________________ work in public and nonprofit organizations

Line Managers

Staff Managers

Functional Managers

General Managers

Administrators

___________________ is the requirement of one person to answer to a higher authority for relevant performance results

The team leader is accountable to middle managers, middle managers are accountable to top manages and top managers are accountable to a board of directors

Effective managers fulfill performance accountability by helping others to achieve high performance outcomes and experience satisfaction in their work

Accountability

___________________________ is an indicator of the overall quality of human experiences in the workplace

A high QWL offers;• Fair pay• Safe working conditions• Opportunities to learn and use new skills• Room to grow and progress in a career• Protection of individual rights• Pride in work itself and in the organization

Part of any manager’s accountability is to achieve high performance outcomes while maintaining a high QWL environment

Quality of Work Life (QWL)

The work managers perform is less directive and more supportive than in the past and can often be found working alongside those they supervise

High performing managers …• Build working relationships with others

• Help others develop their skills and performance competencies

• Foster teamwork

• Create a work environment that is performance-driven and provides satisfaction for workers

The organization can be viewed as an ________________________ where; •Each individual is a value-added worker

•A manager’s job is to support workers’ efforts

•The best managers are known for helping and supporting

Upside-Down Pyramid

Based on the definition of an organization, do you believe St. David could be classified as an organization? Why or why not?

Answer Question 17 on page 30Take Self Assessment 1: A 21st

Century Manager on page W-77

**Save As Ch 1 Day 2**

As a manager, do you feel it is more important to

have strong people skills or strong technical skills?

__________________ is the process of planning, organizing, leading, and controlling the use of resources to accomplish performance goals

All managers are responsible for the four functions

The functions are carried on continually

Management

1. ________________ is the process of setting objectives and determining what actions should be taken to accomplish them

Managers identify desired results and ways to achieve them

2. ________________ is the process of assigning tasks, allocating resources, and arranging the coordinated activities of individuals and groups to implement plans

Managers turn plans into actions by defining jobs, assigning personnel, and supporting them with technology and other resources

Planning

Organizing

3. _____________ is the process of arousing people’s enthusiasm to work hard and direct their efforts to fulfill plans and accomplish objectives

Managers build commitment to a common vision, encourage activities that support goals and influence others to do their best work on behalf of the Org.

4. _________________ is the process of measuring work performance, comparing results to objectives, and taking corrective action as needed

Managers maintain active contact with people, gather and interpret reports on performance and use this info to plan action and change

Leading

Controlling

The roles of a manager involve managing information, people and actions. Three broad roles exist; 1. ________________________• Involve interactions with persons inside and

outside the work unit2. ________________________• Involve giving, receiving, and analyzing of

information3. ________________________• Involve using information to make decisions in

order to solve problems or address opportunities

Interpersonal Roles

Informational Roles

Decisional Roles

Managers work …Long hoursAt an intense paceAt fragmented and varied tasksWith many communication mediaLargely through interpersonal

relationships

Two activities critical to managerial success are …

1. _______________________• Develop action priorities that include goals

and plans, both long and short term• Good managers implement their agendas

by working with a variety of people, both inside and outside the organization

2. _____________________• Process of building and maintaining positive

relationships with people whose help may be needed to implement one’s work agendas

Agenda Setting

Networking

A __________ is the ability to translate knowledge into action that results in desired performance

Essential skills of managers have been grouped in three categories;

1. _______________________ — the ability to apply a special proficiency or expertise to perform particular tasks• These skills are initially acquired through formal

education, and further developed through training and job experience

Skill

Technical Skills

2. _______________________ — the ability to work well in cooperation with others• An important component is

________________________ - the ability to manage ourselves and our relationships effectively

3. _______________________ — the ability to think critically and analytically to solve complex problems• Involves the capacity to break problems into

smaller parts, to see the relation between those parts and recognize the implication of one problem on another

Human Skills

Conceptual Skills

Emotional Intelligence (EI)

EI Video

_______________________ is a skill-based capability that contributes to high performance in a management job

Some of the skills and personal characteristics believed to lead to managerial success are; CommunicationTeamworkSelf-ManagementLeadershipCritical ThinkingProfessionalism

Managerial Competency

As a shift supervisor at Tim Hortons, which essential managerial skill do you believe would be the most important to possess; conceptual, human or technical? Why?

MC Questions # 1 – 15, pg. 29 – 30Take Self Assessment 2: Emotional

Intelligence, pg. W-78

**Save As Ch 1 Day 3**