BODY SHOP ESTIMATOR Department: Body Shop

Functions: Responsible for writing estimates and selling service. Provide firm customer satisfaction.

Contribute to Body Shop’s profitability. Manage Direct Repair Programs (DRP) to insurance

companies that are assigned to you. Maintain good relations with customers, insurance

company, and other departments.

Relationship: Reports to Body Shop Manager. Works in cooperation with Body Shop technicians

Responsibility and Authority:

1. Customer Satisfaction:-

Satisfy all customer with whom Estimator does business.

Resolve customer complaints in a swift, professional, and courteous manner.

Build clientele for the dealership

Set clear standards for customer treatment

Build, train, and maintain a body shop organization that ensures customer satisfaction

2. Service:-

Ensure profitability of the body shop through the sale of high quality service

Keep abreast of all local, state, and federal laws pertaining to the body shop department

Assist all technicians in the complete of correct repair procedures the first time.

Set and maintain daily goals to ensure body shop team performance

Responsible for maintaining all communications with the customer during the repair process

Keep body shop manager aware of any equipment that needs to be repaired

3. Insurance Direct Repair Programs (DRP):-

Satisfy all insurance companies with whom Estimator does business

Project an organized and well manager business to insurance companies

Write estimate/repair orders in accordance to each insurance company profile

Work with technicians to get vehicles disassembled for proper estimates

Grow business with existing DRP’s

Look for opportunities to add new DRP’s

4. Human Resource, Training and Development:

Attend appropriate Estimator seminars

Maintain a level of training and knowledge in order to stay current in body shop field

5. Interdepartmental Relations:

Assist other departments to correct customer problems

Establish and maintain good working relationship with other departments to reduce conflict and maintain

dealer profitability

Assist sales department in the sale of new and used vehicles.

Qualifications:

High school diploma or the equivalent. Ability to read and comprehend instructions and

information. Sales and supervisory experience preferred. Valid in-state driver’s license.

Professional personal appearance and excellent communication skills. Computer skills needed.

Experience in the automotive industry is desired.

Working Conditions:

The estimator works both indoors and out. Some Saturday hours will be required. May need to go on

test drives. Will work on a computer at a desk, but also may need to be in the shop area. May be

exposed to heat, cold, noise, dust, exhaust fumes and other potentially hazardous materials.

NOTE:

THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES,

REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE

THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE

DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF

THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN

CIRCUMSTANCES CHANGE.

I, the undersigned, understand and have carefully read the contents of this job

description. I understand the responsibilities, requirements, and duties expected of me. I ALSO

UNDERSTAND THAT THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT OF

EMPLOYMENT, NOR ALTER MY STATUS AS AN AT-WILL EMPLOYEE. I have the right to terminate

my employment at any time, for any reason, and the dealership has a similar right.

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Employee’s Printed Name Employee’s Signature Date

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Supervisor’s Printed Name Supervisor’s Signature Date

WE ARE AN EQUAL OPPORTUNITY EMPLOYER