Board of Directors National Board Meeting General Agenda Wednesday May 9, 2018

2 PM PST; 3 PM MST; 4 PM CST; 5 PM EST Call in Number (213) 929-4232 Access Code: 692-626-314

Pre-registration required: http://www.napmw.org/events/EventDetails.aspx?id=1098599

1) Call to order President Laurel Knight-Keane a. Roll call and Quorum Confirmation Secretary Jaclyn Weedin b. Welcome and Acknowledgement of Guest President Laurel Knight-Keane c. Agenda Approval President Laurel Knight-Keane d. April 7, 2018 General Meeting Minutes Approved President Laurel Knight-Keane e. Designation of Minutes Review Committee President Laurel Knight-Keane i. President Elect Glenda Mooney ii. NVP 2 Roland Legg iii. Secretary Jaclyn Weedin 2) Financial Reports a. Monthly Financial Report Treasurer Judy Alderson Treasurer Nicole Shea 3) Administrative Report Jill Miller a. IMPACT 4) Committee Reports a. Bylaws and Operating Procedures Jill Kinsmen, PNP b. Extensions Anthony Miller/Pres Elect Glenda Mooney c. Finance Treasurer Nicole Shea d. Ethics Christine Pollard, PNP e. Internal Audit Cris Poole f. Leadership Programs Candace Smith, PNP g. Nominating Cathy Kantrowitz, PNP h. Conference NVP 1 Tobi Libbra i. Services and Resources Adrienne Brimhill i. Publicity and Marketing NVP 2 Rolanda Legg j. Membership Mark Jennings k. Sponsorship Kerri L. Parker l. Education Ken Perry/Robin Hart m. Technology Candace Smith, PNP n. Ad-Hoc IML Ellie Wade 5) Unfinished Business a. 2019 Conference dates and locations President Laurel Knight-Keane b. Bylaws Changes Jill Kinsman, PNP

6) New Business 7) Announcements President Laurel Knight-Keane

May Board of Directors Meeting Wednesday June 13, 2018

2 PM PST; 3 PM MST; 4 PM CST; 5 PM EST Call in Number (213) 929-4232 Access Code: 692-626-314

Pre-registration required: http://www.napmw.org/events/EventDetails.aspx?id=1098599 8) Recess to Executive Session President Laurel Knight-Keane 9) Reconvene from Executive Session Back to General Session President Laurel Knight-Keane 10) Adjournment

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NAPMW BOARD OF DIRECTORS MEETING Saturday April 7, 2018

GENERAL SESSION MINUTES

1. CALL TO ORDER National Board Members Present Laurel Knight-Keane ............................... National President Glenda Mooney ....................................... National President Elect Nicole Shea………………………………..National Treasurer (Judy Alderson absent) Jaclyn Weedin ......................................... National Secretary Rolanda Legg .......................................... National Vice President Tobi Libbra .............................................. National Vice President Parliamentarian and Administrators Present Robin Hart (Parliamentarian) Jodi Fisher (Administrator/IMPACT)

A. Roll Call and Quorum Confirmation: Following roll call a quorum was confirmed to President Laurel Knight-Keane. With notice of the meeting having been duly given, President Knight-Keane called meeting to order at 10:01 PST B. Vacant Secretary Position

Motion by President Elect Glenda Mooney “I move Jaclyn Weedin fill the vacant 2018-2019 National Secretary office.

Motion Seconded by NVP1 Tobi Libbra Motion Carried.

C. Robin Hart appointed as Parliamentary Roberts Rules for All Meetings Reviewed D. Welcome and Acknowledgement of Guests

Guests Candace Smith PNP Jill Kinsman PNP Christine Pollard PNP Austin Texas Oklahoma City

Robin Hart Lauren Layman Kari Olsen, Spokane

Karri Parker Ellie Wade Darla McNorma, New Orleans Mary Reynolds Tammy Allard Kay B Talley, Raleigh

Ginny Miller Shawn Moore Mary Ann Arbogast, Snohomish County Adrienne Brimhall, Snohomish County

Jack Scansen JoAnn Schasser, New Orleans

F. Agenda Approval: The agenda was filed as presented G. The March 14, 2018 General Meeting Minutes: Approved and Filed as submitted

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H. Designation of Minutes Review Committee: I. National Secretary Jaclyn Weedin II. National Treasurer Nicole Shea III. NVP 1 Tobi Libbra

2. Financial Reports

A. 2018 – 2019 Budget Definition

Motion by President Elect Glenda Mooney “I move to approve the 2018-2019 National Budget and Reimbursement Guidelines and Definitions as presented.”

Motion Seconded by NVP2 Rolanda Legg Motion Carried B. Budget – Approved C. Discussion – 2018 – 2019 In-Person Mid-Year Planning Season to be held September

14-16 in the state of Washington. 3. IMPACT - Jodi Fisher (Administrator/IMPACT) Addressed the board

4. COMMITTEE REPORTS: A. Bylaws and Operating Procedures:

Motion by Bylaws and Operating Procedures Chair PNP Jill Kinsman “I move that the National Board approve the following Bylaw changes for a vote by NAPMW Membership.”

Motion Carried.

Article VI – Officers, Qualifications, Duties, Tenure, Vacancies, and Removal from Office Current Bylaw 6.1

a. Qualifications: 1. A candidate for national office shall be a member in good standing and

shall have served as a local association president or chairman of a national standing committee, and have completed a NAPMW leadership training program as identified in the operating procedures.

Proposed Bylaw:

a. Qualifications

1. A candidate for a national office shall be a member in good standing of 24 months or more will have completed an NAPMW leadership training program as identified in operating procedures and have attended one in person national education conference in the past two years.

Reasoning: With so many associate members not connected to a local association, we wanted to make the associate members feel the ability for them to run for a national office should they wish to by offering compensating training that would give them what skills it would take to serve as a local president and also to have had the experience of a national conference and how that affects the position they are seeking.

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Current Bylaw 6.1 a. Qualifications:

3. A candidate for Vice President shall have served as a local President within the past four (4) years.

Proposed Bylaw 6.1

a. Qualifications:

3. A candidate for a national officer shall be a member in good standing for 24 months, had completed the NAPMW leadership training program as identified in the national operating procedures and have attended in person one national education conference in the past two years. Considered candidates must have served as a local president or on a national committee and completed above noted leadership training.

Motion by Bylaws and Operating Procedures Chair PNP Jill Kinsman “I move that the following proposed bylaw change be tabled until NAPMW May General Meeting.”

Motion Carried. Article VIII- Meetings Current Bylaw

9.3 a. Action Without Meeting

Any action which may be taken at any meeting of members may be taken without a meeting. Voting members shall receive a written ballot not less than 10 days prior and not more than 30 days prior to the ballot return date. Alex may be sent by electronic transmission by the Association and responses may be returned to the association by electronic transmission. Voting by proxy shall not be permitted.

Proposed Bylaw: 9.3 a. Action Without Meeting

Any action which may be taken to vote in person at the national education conference to include nominations from the floor any candidate’s forum. At the recess of the business meeting electronic voting would open at 17:00 PST closing at 20:00 PST the following morning. The slate of candidates should be presented the email and posted on the NAPMW website and a minimum of 10 days prior to voting and not 30 days prior to conference. Candidates running from the floor must be vetted by the nominations chair and have their resume and requirements met and approved 24 hours prior to convening at the annual

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meeting. On recess and the annual meeting, the information will be posted along with the other nominee’s information for the members to read.

Reasoning: We want to encourage people to be able to run from the floor for national office and also allow for candidates’ forum to be held at the annual meeting. This would give our members the opportunity to do so.

B. Extensions: President Elect Glenda Mooney states goal of 9 new

chapters in 201 Break for Lunch 24:00PST President Laurel Knight-Keane Call to order 24:08PST

C. Finance: No Report D. Ethics: PNP Christine Pollard stated there are two ways an ethic

complaint can be filed: 1. Local President must email direct to committee 2. Can also come direct from any current Member

E. Internal Audit: No Report F. Leadership Programs:

1. PNP Candace Smith currently working on Leadership Retreat 2. Request Current and relevant pictures being uploaded to website 3. NVP2 Rolanda Legg and Kerry Parker to work with Candice as

Committee to locate sponsors G. Nominating: No Report H. Conference: To review notes from Annual Business Meeting Held April

6, 2018 and report back when finalized I. Publicity and Marketing : No Report J. Membership: No Report K. Sponsorships: Kerri Parker is looking for Committee Members and

ideas L. Education: Ken Perry and Robin Hart M. Technology:

1. Collecting Headshots and Accurate Contact Info for Website Maintenance

2. Kerry Parker and NVP2 Rolanda Legg volunteered to help with Technology Committee

5. Unfinished Business

A. Ad-Hoc for Industry of Mortgage Lending: President Laurel Knight-Keane announced Ellie Wade of OK City will chair Ad-Hoc IML committee. PNP Candace Smith will forward all past records and will work closely with committee. PNP Christine Pollard has items to forward also.

6. New Business A. 2019 Conference Board discussed current options presented below

1. Tradewinds, South Beach Florida 2 Royal Sonesta, New Orleans 3 Monteleone, New Orleans 4 Legacy Town Center, Dallas, TX

Board and Guest discussed having Impact management company take over location research and negations for next Annual. To report updates at next board meeting. Impact discussed and will work on survey to be sent out to 2018 Attendees for Conference experience feedback to improve 2019.

7. Announcements:

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Next Meeting:May Board Meeting May 9, 2018 – New Call-In Please join us in NAPMW National Board Calls for the upcoming 2018-2019 year by registering in advance at: https://attendee.gotowebinar.com/register/5422144125852052227 After registering, you will receive a confirmation email containing information about joining the webinar. For issues or questions, please contact napmw1@napmw.org.

8. Meeting Adjourned 13:08 PST

9. Special meeting held 13:55PM PST

Roll Call: National Board Officers in attendance.

Motion by Vice President 2 Rolanda Legg “I move PNP Cathy Kantrowitz be removed effective June 1, 2018 from all national accounts and add Treasurer Nicole Shae and President Laurel Knight-Keane to our national accounts.”

Motion Seconded by President Elect Glenda Mooney Motion Carried. President Laurel Knight-Keane requests that Secretary Jaclyn Weedin sign the note.

10. Special meeting adjourned 14:00 PST Jaclyn Weedin NAPMW National Secretary

Date: April 25, 2018 To: NAPMW President and National Board

Committee: Administrative Management

Committee Chair(s): Jill Miller and Heather Kramer, Executive Administrators Overview:

• We have been transitioning into administrative management for NAPMW for approximately 5 weeks and are becoming increasingly familiar with organizational operations.

• Due to a lapse in formal management for a number of months, along with the timing of the Annual Conference, there were a number of urgent items which required our attention, for example catching up on membership reports, providing any support that we could to Conference Committee, addressing pressing financial items and approaching preliminary round of website updates. The majority of our time was allocated toward these projects, leaving little extra time to learn more routine tasks, which will be focused on in the coming month!

• We were able to attend the Annual Conference, which was very successful, and obtain a stronger understanding of the organization, as well as meet members of the National Board and Local Associations.

• Weekly transition calls between impact and NAPMW will continue through May and have been very helpful.

• We look forward to approaching new tasks and gaining familiarity with the repeat tasks in the coming month!

Successes: General transition within the first few weeks has been successful for urgent items. Challenges: None which are noteworthy.

Next steps:

Continue to understand the processes that were in place with previous administrative management company, as well as begin to understand how we can provide greater support and value at both the local and national level!

Ongoing website updates to reflect updated incoming Local Association Boards, newsletter coordination are specifically identified tasks.

Date: 4/23/18

To: NAPMW President and National Board

Committee: Extensions

Committee Chair(s): Anthony Miller and Glenda Mooney

Overview:

Successes:

We are starting with the low hanging fruit and developing our plan of attack from there. We have several ideas of prospecting new Locals. This includes looking at areas with associate members and no Locals, areas with previous chapters and remaining associate members and areas where we have large numbers of contacts. We are currently working with three new potential chapters. The would be located in Denver, Troy (MI) and Las Vegas. Each looks promising with a mid-high degree of confidence in closing.

Challenges: We need to grow the committee. Ideally with people that have contacts on the east coast. It is really going to be about prospecting. I think Glenda and I can knock down prospects and develop a smooth process for contacting prospects. We just need more leads to chase down!

Next steps: Las Vegas - Great call with Sheila Smith from eLucid last week. All new chapter details sent. Has 9 members and will get 12 in short order. Anthony to follow-up with her the week of 4/23.

Michigan - Tobi and Anthony have a call scheduled with Universal Wholesale Mortgage's Jamie and Michael who are the Directors of Wholesale Development on 4/24 to discuss the new chapter.

Denver - Glenda has sent new chapter details to Susan. Anthony will connect with Glenda the week of 4/24 to determine next steps.

Date: To: NAPMW President and National Board Committee: Committee Chair(s):

Overview:

Successes:

Challenges:

Next steps:

Proposed Bylaw change for 5/9/2018 National Board Call

I move to approve the following Bylaw change to bring before the membership for voting on.

Existing:

9.3 Balloting for National Officers

a. Voting members shall receive a written ballot not less than ten (10) days prior and not more than thirty (30) days prior to the ballot return date. Ballots may be sent by electronic transmission by the association and responses may be returned to the association by electronic transmission. Voting by proxy shall not be permitted.

Proposed:

a. Voting members shall receive the slate of officers not less than thirty (30) days prior to the ballot return date. Any write in nominations must be vetted by the Nominations

Chair by submitting their resume and qualifications at least 96 hours before the ten (10) days prior to ballot return date. Candidates Forum to be held 24 hours or more before the ten (10) days prior to ballot return date and must be available for view on www.napmw.org on or before the ten (10) days prior to ballot return date. Ballots may be sent by electronic transmission by the association and responses may be returned to the association by electronic transmission. Voting by proxy shall not be permitted.

Reasoning:

This change would allow for additional candidates to run, if qualified, up to 4 days prior to when the voting opens. It allows for 10 days of voting time as we currently have, as well as the opportunity to have a Candidates Forum and for their information to be posted online. This widens the window of time for our members to decide if they want to run as well as for the Nominations chair to seek candidates for offices without candidates.

Date:

To: NAPMW President and National Board Committee: Committee Chair(s):

Overview:

Successes:

Challenges:

Next steps:

President Laurel Knight Keane

National Executive Board

May Leadership Report

April 28, 2018

Successes

• Identified areas to improve Leadership Page on National Website • Met with Committee to discuss the upcoming Choose To Lead Web Series (eta June 2018) • Began drafting format of the CTL Web Series • Research and development of series • Completed first edition of Association in a Box • Conducted Presidents Meeting at National

Challenges

• Time, however once Technology work settles down, this should take care of itself. • Could always use another set of hands! Particularly individuals interested in learning more about

learning management systems. Also, individuals interested in helping to draft content are welcome. I am asking President Pollard of PNPAC to help identify support from this area as well.

• Need to host a follow up Presidents Meeting to complete education begun in Vegas

Next Steps

• Begin working on June AIB • Begin working on Webinar Series (See attached) • Draft Leadership Page and begin changes.

Choose To Lead Series

Working Title: Stepping Into Leadership

12 sessions open to Membership but required participation from incoming Presidents and President Elects. Participation in this series is required if individual desires to move to National Level Leadership.

Three Sessions: Leadership Development (Building Blocks to Success)

Three Sessions: Creating Effective Communication

Three Sessions: Membership Retention and Development

Three Sessions: General NAPMW Guidelines

Media: Digital Chalk

Development: Sessions will be brief-no longer than 30 minutes. Each session will develop a fundamental or concept. It will include Check up questions throughout. Midway through the Series there will be a Quiz. All check ups will be designed to reinforce ideas, not “Test” individuals. A final Quiz will be at the end.

The concept will include guest narrators or presenters. We would ideally like to feature individuals who have leadership experience and allow them to interject personal positive experiences from their Leadership Experience. We will also be using some of the concepts that come out of the monthly AIB to incorporate, just to reinforce those.

For the incoming Board, please note that participants will register in Digital Chalk and a new course will appear monthly. The cost to participate is not incurred by participant, the charge will go back to National.

A working draft of the design format for this program is attached.

Respectfully Submitted,

Candace Smith

Leadership Chair

April 29,2018

Technology Report

Successes

Provided an extensive list of website errors and corrections to Past President Kantrowitz and President Knight-Keane. Work has already begun on the site in several areas. However, like the proverbial onion-there are a lot of layers. I went in to change one item last week and spent an hour on clean up and still not done. Enormous respect and gratitude to Impact Virtual and our Administrators for their diligence and dedication to getting it right. They have been wonderful to work with.

Began receiving Local Board Contact forms sent out April 9. We understand that this is an ongoing process as some locals have not finalized their new Boards. The forms I have received, I have forwarded to Jill Miller, so we can get them up. This is a transition so bear with us. The most current list of Presidents is attached.

Tech Chair successfully added to Facebook. Have not heard on LinkedIn

Board Members (President/President Elect/NVP’s) were added to the YM site as administrators and Jill has removed the old access.

Challenges

• Social Media pages are a challenge. For example, address for former management company continues to appear on FB. I know everyone is working to obtain the password and get the pages updated.

• Continuous work on site identifying new issues and resolving as they come up.

Next Steps

• Work with the Administrator and Board to identify and correct items on website. Very grateful for anything that the Board or Members see that need correction. Email myself or Jill Miller as you find them. My email is csmithnapmw@gmail.com

• Encourage locals to share any information on their news and positive experiences on our FB or LinkedIN NAPMW page or again email me and I can see they are posted. NVP’ also have access as well I believe to post. I am unabashedly trolling FB and share those on NAPMW site as I find them as well. As much as possible, promote the organization and news on social media, and redirect them back to our home page to encourage interest.

• We would like to hold a follow up Presidents Meeting and kind of tie that one up. Also, any YM training for the back end for Board we can do. Just need a date and time.

• I will work with Impact on creating a FAQ for navigating the site and we can promote that when it is done (for Members).

• I would like to suggest to the Board that we revamp a couple of things on the site. The Leadership Page was removed sometime ago and in reviewing what is there, I think our members would be better served if we combine all Leadership Resources and Education under one TAB.

• Other items may need to be reorganized on the site, stay tuned! • NVP’s-PLEASE encourage your Presidents to add calendars@napmw.org to their email database.

When an announcement goes out to their members then we get it as well and can help promote their Association’s activities and it serves us as a whole! Thank you to Houston and Snohomish County for participating!

• We have a News Feed that I would love to see full of anything going on, photos from conference, Members sharing their experiences, Success Stories. Perhaps a GET TO KNOW feature that pulls in an introduction of a random member or Board Member or a whole local (i.e. GET TO KNOW our new Charlotte Association).

• Would love to again have individuals step up and help write any of the above and support the Association in this manner. Looking for victims…er warm friendly bodies.

Thank you for the opportunity to serve.

Candace Smith

Past National President 2012-2013