AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 1 of 13

CV - ANDREW BLUNDEN

Strategy, Program Management, Systems Integration, Change Management & Business

Improvement Executive With an MBA and a Master of Information Systems, Andrew Blunden is a passionate and accomplished senior executive dedicated to the analysis and improvement of business processes, capability and culture and delivering professionally managed change. The depth and width of his change & consulting experience is significant and he has also performed major international program management & executive roles. His role experience includes:

CEO and board member

Comprehensive change and culture change programs (as a practice lead)

Executive consulting & high level facilitation

Human Resources & Organisational Development Management (Heavy Manufacturing and Glass industries)

National Education Manager (within IT and Engineering Industries)

Productivity & Quality consultant (International Consulting company)

Business Improvement facilitator (quality, teamwork and services)

Knowledge Management

IT Systems Education Manager (Federal Government) Andrew is currently a practice lead within a consulting business in Brisbane. Based on the Lean & Sigma Six methodologies he delivers improved value for clients through his ability to select contingency approaches, bridge strategic, operational and IT issues and manage complicated project & change management environments to support service, quality and productivity outcomes for clients. Andrew sees himself as a continuous learner, mentor and leader as a member of a senior management or executive team within an ethical and exciting growth organisation.

AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 2 of 13

Career Roles

Career Roles Functions – Key words

Achievements Organisation

2002 – 2015

Practice lead of Business Improvement Division – MRCagney & Lean Challenge Business Consulting.

Finance

Transformational Change

Financial Management

Marketing

Business Process Re engineering

Strategy

Capacity building

Organisational reform

Senior program and project management of consulting assignments including strategic planning, technology integration, program implementation, change management, productivity& qualityimprovement.. Divisional reviews within state public sector organisations. Major international business transformation and capacity improvement for TransJakarta – AusAid INDII

Expenditure review of Major public transport organisation $30 million savings identified

AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 3 of 13

Oct 96 – 2002 Organisational Development Manager incl (Human Resource, Industrial Relations)– ACI - Owens Illinois Brisbane (glass manufacturing) Responsible for delivery of the full range of HR, IR and OD activities including Workforce planning, OH&S, Environment, Rightsizing of workforce, Absence management, Technology implementation including SAP, Enterprise Bargaining, Performance Management, Cultural Change and Continuous Improvement activities within a blue collar manufacturing environment.

Human Resource management

Executive Management

Organisational Development

Industrial Relations

Environment, health & safety

Financial Management & Budgeting

Technology integration

Change Management

Strategic management

Workplace planning

Performance Management

Recruitment

Innovation & Improvement

Training & Development

Conducted a major downsizing (200+ staff) without any lost time or industrial action.

Facilitated company wide strategic planning workshops

Introduced major new automated manufacturing technologies and workforce planning for reskilled workforce.

Implemented an absence management program significantly reducing absence and cost of absence.

Conducted change management support program for company-wide SAP implementation (change management)

Designed the change support program for the company transformational change program ‘The 8 issues’

Delivered 6 EBA’s without industrial disruption.

Implemented innovation and productivity improvement programs

AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 4 of 13

1994 – 1995

National Training Manager - ANI Bradken Consolidated Brisbane (Heavy Engineering – Metal industry)

Implemented National Training Strategy and Metal Industry Competency Standards. Supported implementation of the Proudfoot – Crosby Productivity & Quality Improvement Program throughout ANI. Also responsible for National Graduate, Professional Development, Role Clarity and Performance Management Programs

Environment, health & safety

Financial Management & Budgeting

Change Management

Strategic management

Workplace planning

Performance Management

Innovation & Improvement

Training & Development

Implementation of Proudfoot productivity and Crosby quality improvement processes generating multi-million dollar savings for the company.

Implementation of National metal industry competency standards and classification program for Bradken.

Introduction of performance management and role clarity programs. Change management role.

Design of Bradken graduate program.

AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 5 of 13

1991 – 1993 Synergy Consulting – Self employment Various clients

Organisational development

Quality

Productivity

Financial management

Business Improvement

Change Management

Training

Technology integration

Quality and productivity improvement for SME’s including Paramount Leisure products, S&P Spa, Oricon and Qld Government

1989 –1990

Change Management Productivity Installation Specialist - Proudfoot - Crosby Company (Palm Beach USA). Provision of specialist facilitation and Change Management support to quality and productivity improvement teams for major customer organisations. Quality Improvement and productivity Facilitator.

Change management

Productivity

Quality

Business Improvement

Facilitation

Training

Was a key member of multiple consulting productivity and quality improvement projects (Delivering multimillion dollar customer savings)

Operational change management and facilitation

Executive training

Clients included, Channel 9, Westpac, Legal & General, Link telecommunications, Top fertilisers

1986 – 87

National Training Manager – Apple Centre Canberra – ACT Delivered training and multimedia services for mainly government clients.

Governance

Policy

Process

Technology management

Training & Development

Program management

Finance Management

Multimedia training program development

Doubled the Training financial turnover of the Apple Centre Canberra

Instituted the first Apple multimedia learning authoring team in the ACT via the Apple Centre concept. Authored ground breaking multimedia and video products for major government client base including video training for the Black Hawk Helicopter training program

Technology Change management

Sales & Marketing, Operations management

AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 6 of 13

Pre 1986

Team leader through to Assistant Director ADP services Social Security Department Canberra (pre Centrelink) Was a member of the Stratplan implementation team.

Policy

Procedure

Governance

Management

Financial managment

Business process design

Technology integration

Training and Development

Member of the then Department of Social Security - Stratplan major re-equipment project implementation team. Mainframe and mini computer implementation across 150 offices, 6000 staff and 20 office automation products. Change management and business process, technology integration.

Work design, training program design.

Project management

AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 7 of 13

Consulting

Consulting Roles & Projects

Client

ACT Government – Treasury review of ACTION

Project managed institutional expenditure review and improvement of ACTION buses ACT for Treasury & Chief Minister

Ethekwini Busway – Aurecon. Provided high level Safety, Security, Operational management, learning design and change management support for the design phase of the busway project in Durban South Africa.

AusAid – TransJakarta - International Institutional Reform. 2013 -2015

Senior Consultant AusAid program reviewing TransJakarta a major public transport provider in Jakarta, delivering detailed analysis, business planning, operational improvement and institutional reform for a 6000 employee organisation. Program managed Control centre implementation and development of strategic IT applications. Delivered HR & IT strategies and Change and transition plans

Department of Transport & Main Roads - Upper Mt Gravatt Bus station capacity review – Project Management 2012

Project management of passenger and bus capacity review program and stakeholder information gathering for interchange (DTR) resulting in improved capacity of the station.

Southbank Corporation - Southbank Risk Management 2012

Project managed a transport and traffic risk assessment for Southbank parklands in Brisbane Qld.

Department of Transport & Main Roads (DTMR) - Develop Intelligent Transport System Framework for Network Operations Planning 2011

Develop Responsibilities and accountabilities map and policy recommendations for DTMR network operations planning

Translink - Mobility Management Business case and concept planning 2012

Developed A Mobility Management concept plan and consulting activities together with McLean Hazel Edinburgh UK.

Gold Coast Rapid Transit - Service Integration workshop 2012

Conduct a workshop to integrate bus and light rail services on the Gold Coast 2012 - 14

Sunwater - Maintenance Management Application and hardware business case 2011 - 12

Developed a business case and application specification for an in-field water maintenance and infrastructure workforce. Workplace change mapping.

AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 8 of 13

netBI – Department of Transport and Main Roads – Passenger Transport Taxi reporting DTMR 2011 – 12 (Business Intelligence and Data warehouse)

Manage DTMR & software implementation and liaison issues for taxi performance reporting process.

Department of Transport and Main Roads - 2011 - State-wide Heavy Vehicle Road Operations Program Office Establishment project including Business Case and Implementation planning development, Change management and specification of the Heavy Vehicle Permit IT system.

Department of Transport and Main Roads - Nerang Functional reorganisation 2010

Business Process Reengineering (Core Business Services)

Reviewed all administrative processes within a state government department markedly improving efficiency and productivity. Process mapping, efficiency and quality improvement. Change management and Knowledge management.

Department of Transport and Main Roads - Metro Brisbane 2009 -10

Functional Review (Intelligent Transport Systems, Managed Motorways and Road Operations)

Successfully project managed the restructure including project planning, change management, KPI development, functional design, business charter, responsibility mapping.

Territory and Municipal Services ACT - Transport Capability Review

Business Review (Divisional Transport Planning Capability)

Department of Transport and Main Roads – Brisbane City Council - Brisbane Metropolitan Traffic Management Centre Training and Development

Develop operational procedures, training curriculum, present and support operators, assist with policy, learning and change management.

MRI Canada - Strategic planning

Conducted strategic planning process for international company.

Department of Transport and Main Roads – Nerang Traffic Management Centre – Centre &Traffic Response Service Implementation

Redesign and implement Traffic Response service, recruit, develop policy, procedures and learning curriculum and functional task design Project managed the timely implementation of a major Traffic Management centre in Qld.

TransLink - Net based business intelligence implementation supporting TransLink

Develop organisation Key Result Areas, Key Performance Indicators and KPI Goals for use in Business intelligence dashboards.

Department of Transport and Main Roads - Nerang Main Roads Team Process Development & Business Process Reengineering

Business Process Review, Develop temporary process support database tools

Department of Transport and Main Roads - Nerang Main Roads Recruitment & Training Operators Traffic Response Officers

AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 9 of 13

Recruit key positions, design jobs, develop and implement learning curriculum, operationalize processes.

TransLink - Business Process Review Busways Operations Centre

Organisational Review of operations centre, policy, procedures and culture.

TransLink - Busways Business Process Improvement

Business Process Reengineering, Knowledge documentation, Web based intranet development, operator learning curriculum design and development.

Queensland Transport (Integrated Transport Planning) - Divisional Strategic Business Planning Process. Conducted strategic planning process.

Brisbane Transport - Net based Business Intelligence system installation support.

Implementation & Support Data Warehousing and Business Intelligence Tools.

Owens Illinois - Frontline Management Training program (Certificate level) in Manufacturing.

Leadership program design, development and implementation. Facilitate and deliver the 12 modules over 2.5 years for 160 people

Program included an innovation and problem solving program for a large resulting in +million dollar project savings across the business

Alcan - Safety Improvement Program

Designed and delivered a manufacturing safety improvement program.

BASF - Training knowledge base

Assisted with selection of Training and Knowledge management system for the organisation.

ACTION - Management Information System - Analysis ACTION buses ACT

Provided the business analysis, Consulting, KPI development and change management implementation support for a Data Warehousing preparation

Education Queensland – Smartcard research project

Develop options and framework for use of smartcard in Qld State schools

Alcan - Gove Team Building

Team building and problem solving workshop design and facilitation (manufacturing)

Brisbane Transport - Busway Operations Centre - Incident Management System Development Brisbane Transport

Design assist, configuration, installation, user documentation, training and implementation support

AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 10 of 13

MetroTas - Management Information System Analysis

Business Analysis to support Data warehousing preparation

Owens Illinois - Frontline Management Program Assessment

Assess Leadership Management program

MetroTas - Web based business intelligence system support & implementation

Implementation, Executive education, KRA, KPI determination, User training, documentation

Brisbane Transport - Environmental Management program

Develop Web/CD based Environment Management program

Brisbane Transport - Reform Project, Introduction of Self-managed work teams (drivers), implementation of customer service program.

Delivered large cost savings through self-managed improvement teams and innovation projects.

Translink - Busway Operations Centre - Cultural change

Develop and implement cultural change program for operators

Brisbane Transport - Incident Management System reconfiguration Brisbane Transport

Adjustment of system configuration

Queensland Transport - SEQIPP (South East Queensland Integrated Planning Process (Review Process)

Business Process Review

Queensland Transport - Business Planning Public Transport Division Qld Transport

Facilitate planning process

Translink - Busway Safety Officer Recruitment process

Recruit new safety officers

Department of Transport & Main Roads - Nerang Main Roads Traffic Management Centre review

Traffic Management Centre Review

Department of Transport & Main Roads - Critical Incident Debriefings (Tugun Motorway)

Translink - Busway Safety Officer role review

Role Review

Translink - King George Square – Inner Northern Busway - Training and Procedures development

Procedure documentation, Process review, Safety

AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 11 of 13

Queensland University of Technology - Culture change & Knowledge workshops

Infrastructure Services cultural change

MRCagney ISO9001 certification

ISO 9001 system design, develop and implementation Australia and NZ locations

Translink - Busway Procedure review and training

Business Process Engineering and documentation

ACTION - Incident Management System

Implement incident system. Configuration, implementation, documentation and training

ACTION Procedures IMS

Develop incident management procedures and integrate with incident system

Department of Transport & Main Roads - Queensland Taxi Contract Performance Reporting

Develop specification for data warehouse and business intelligence solution for taxi industry

Department of Transport & Main Roads - Cairns Traffic Management Centre

Traffic Management Centre strategic and implementation advice

ACTION - Business Process Review – Bus Scheduling and Planning

Business Process Review ACTION Scheduling and Planning (buses)

Department of Transport & Main Roads - Traffic Management Centre - Operator Training

Repeat Training program (new operators)

QR National – Derailment, Productivity and Safety improvement program Review current work practices, policies and procedures. Focus on rail productivity and incident management within QR National yards. (9,000 employees)

AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 12 of 13

Personality Traits

A passionate and positive leader with good relationship management skills

A strategic mindset with rare capability of translating strategy to operational implementation

Strong process and system improvement focus

Strong business acumen & street wise tactically

Advanced problem solving abilities and adaptive logic (large toolbox of relevant models for contingency application)

Collaborative pragmatic facilitator and presenter

Sense of humour used appropriately to dilute tension and build relationships

Self-directed, well organised, effective time manager

Persistence and ability to follow through to get things done and meet commitments

Myers Briggs Type Indicator INTJ (Thinks it through, makes a decision, trusts instincts and intuition) Education

Master of Business Administration - QUT - 2002

Master of Information Systems - USQ - 2007

Currently part time PhD student - Knowledge transfer within project teams. (on hold)

Diploma of Training and Assessment Systems - 2002

Crosby College QES instructor (Phillip Crosby & Associates US 1994 accreditation)

Dupont Safety System Manager Accreditation

Certificate Audio Engineering (SAE)

Myers Briggs Type Indicator (accreditation)

Team Management Index (accreditation)

Skill Sets

Strategic & Operational Planning

Program and Project Management

Technology integration

Business Process Re-engineering (Quality & Productivity improvement)

Knowledge management systems

Institutional reform and improvement

Culture & Program Change Management design and delivery

Human Resource Management, IR and Organisation Development role experience

Innovation and Problem Solving

Learning Program Development & Curriculum design

Business intelligence, Data warehouse and Technology Implementation

OH&S and Environmental management Additional Professional Development

Rogen Executive Presentation Skills

Dupont Safety System Manager Accreditation

Myers Briggs Type Indicator Accreditation program

Wilson Learning Problem solving training accreditation

Project Leadership (Patton)

Team Management Index Accreditation program

Neuro linguistic Programming (Dalmau)

Computer Documentation (McKilliam)

Computer Based Training Authoring (Boeing)

Time Management (Time Management International)

ISO9001 Internal Auditor (Quality Assurance Services)

AJ Blunden CV – August 2015 "You're only given a little spark of madness. You mustn't lose it." - Robin Williams Page 13 of 13

Professional Associations

Member Australian Institute Training & Development

Member Project Management Institute

QUT Alumni

Member Australian Organisation for Quality Personal Details

Andrew John Blunden 122 Williamson Road, Tamborine Qld 4270 07 55438320 (Home) 0418 624458 (Mobile) ablunden@bigpond.net.au