4/20/2020 Brought to you by: umTech & The Center for Teaching & Learning

BlueJeans

Video Conferencing Software

Center for Teaching and Learning (CTL) 100 Administration Bldg., Memphis, TN 38152 Phone: 901.678.8888 Email: itstrainers@memphis.edu

Center for Teaching and Learning Website

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Table of Contents

Getting Started ................................................................................... 3

Your BlueJeans Account and Password ...................................................... 3

Installing the Browser Plugin ................................................................ 13

Scheduling Meetings ............................................................................ 16

Advanced Meeting Options................................................................... 18

Start Meeting .................................................................................... 20

Joining the Meeting ........................................................................... 21

Locating Help Resources ....................................................................... 25

Service Desk Request ......................................................................... 25

Important Links ............................................................................... 25

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Purpose

This training material highlights the new ticket system, and how to use BlueJeans

video conferencing software.

Audience

This training material is designed for University staff that will be using BlueJeans

video conferencing software.

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Getting Started

BlueJeans is a video conference service. It allows users to conduct live, multi-person video conferences from any video-enabled device with Internet access. BlueJeans is a SSO service; to get started go to the site memphis.bluejeans.com and log in with your University of Memphis credentials. You’ll be contacted via email when your account has been created.

Your BlueJeans Account and Password

BlueJeans uses your University of Memphis email address (UUID@memphis.edu) and a unique password. Click Log in.

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Next Log into the BlueJeans Single Sign On. Enter your UUID and unique password,

Click Log in.

BlueJeans now requires you to download the BlueJeans Application or install the

BlueJeans plug-ins for your browser. Note: Chrome or Safari are the only browsers

supported by BlueJeans. Using any other browser will prompt you to download the

application. When you first log into BlueJeans you should be automatically prompted

to install the BlueJeans app or download the plug-ins if you are using Chrome or

Safari.

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Installing BlueJeans App on a MAC

1. Once you have logged in you will be prompted to install the BlueJeans

application if you are using any other browser than Chrome or Safari.

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2. A DMG file will download for installing the BlueJeans app.

3. Double click the BlueJeans Launcher.dmg.

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4. The Application will automatically open the BlueJeans app once the installation

is finished. Click Open.

5. The BlueJeans application will launch.

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6. At this point you may join a meeting. Click Join Meeting.

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Installing BlueJeans App on a PC

1. Once you have logged in you will be prompted to install the BlueJeans

application if you are using any other browser than Chrome or Safari.

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2. An EXE file will download for installing the BlueJeans app. To begin installation

of BlueJeans application Click Run.

3. Select the box beside “Do you want to create a Desktop Shortcut” to create a

shortcut to the BlueJeans Application on your desktop. Click Install.

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The install process will begin.

4. A pop-up window will appear and ask you to allow BlueJeans access to have

blocked firewall features removed. Click Allow Access.

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5. Once the Install has finished a shortcut to the application will be found on your

desktop. Look for the icon and double click to launch BlueJeans application.

6. Once the application is launched you may join a meeting. To start a meeting or

schedule a meeting choose from the three choices. To join meeting, click Join

Meeting. To start a meeting, click Start My Meeting. To Schedule a new

meeting, click Schedule Meeting.

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Installing the Browser Plugin

1. After you have created your account, you will be prompted to install the BlueJeans App and browser plugin.

2. Click Download App on the Install Browser Plugin screen. BlueJeans will

automatically identify the browser you are using and will prompt you to install the appropriate plug in.

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3. Download App or plug in and install.

4. Once the plugin has finished installing click the Join Meeting button to join the meeting.

Note: If you are testing the environment, you will not need to enter the meeting at that time.

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If BlueJeans does not automatically install the plug-ins, access to the plug-ins and

apps can be found on the main landing page once you have logged into the system. In

the upper right-hand corner, you will see links to the plug-ins install page. Click on

any of the icons to go to the plug-in install page. This page has links to install any

available BlueJeans plug-in or BlueJeans application.

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Scheduling Meetings

1. First, log into your account, at the UofM BlueJeans site. You will see this main

page once you log in.

2. Click the Schedule Meeting button, located on the left side of your screen.

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3. Enter the details for the meeting including the:

a. Meeting Title (optional meeting description can be entered here as well.

b. Date/Time

c. Click the box to Repeat Meeting (optional)

d. Add a participation code (optional)

e. Meeting ID (use my Meeting ID or Add participant passcode.

4. Once you have entered the details for your meeting you can set Advanced

Meeting Options or click the Schedule Meeting button.

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Advanced Meeting Options

Encrypt Meeting – requires each participant that connects to your meeting has encryption turned on.

Crop Video – a Stretch feature to help promote a 4:3 video to a 16:9 full screen video (Not recommended for most meetings).

Start Meeting without Moderator– enable if you want participants to meet without the moderator having to start the meeting:

Meeting begins after first 2 participants arrive.

The person scheduling the meeting has the moderator controls (mute all, drop, etc.) available for use, when they decide to join.

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Enable Auto-Recording – If the Recording feature is enabled for your account, checking this box will start the recording session automatically when the first participant joins the meeting.

Disable Chat Messaging – checking this box will disable Chat from this one scheduled meeting. Click here for instructions on how to disable Chat from all Scheduled meetings, going forward (or from your Personal meeting).

Mute Participants on Entry - automatically mutes each participant as they join a meeting, regardless of their connection type (audio, room system, mobile device, etc.). Upon entering the meeting, each attendee will see that their microphone is muted.

Silent Participant Entry Mode - enable the Silent Participant Entry Mode option to Disable Audible Alerts and the Entry/Exit Banner Notifications.

Show Participant Names in Email Invitation - Allows you to make the names of participants visible on the email invitation for the meeting.

Enabling/disabling options here affect this one scheduled meeting only.

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Start Meeting

You profile page will display a test call, Personal Meeting, and any scheduled

meetings you have created.

To edit the scheduled meeting click the Meeting Bar to expand and display the

meeting ID, moderator passcode, meeting URL, invitees, and copy/edit/cancel

options:

• Edit meeting: change meeting options / invite others

• Cancel Meeting: terminate meeting reservation. Invited participants sent

“meeting canceled” email.

• Copy to Clipboard the meeting details, including URL string to join.

• Add to Outlook will import your scheduled meeting as an .ics file to your

Outlook calendar. Use the Blue Jeans web app to edit the event, as needed.

You are also able to start the meeting by clicking the Start Meeting button.

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Joining the Meeting

Click the Join A Meeting button to enter the Meeting Room.

o You will choose to join via your listed endpoint options:

A. Computer

B. Phone

C. Room Systems and More Connection Options

D. Save Settings and Skip this step on next log in.

E. View Screen Share only

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When you select Room Systems and More Connection Options you will see these

choices presented.

o Screen Sharing Only

o Room System

o BlueJeans App

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The Meeting Room

Once you enter the meeting room, this is what you will see:

A. Three horizontal lines: This is where you will find help options such as About

Blue jeans, Report an Issue, and Contact Support.

B. Start Recording: Click the Start Rec to record the meeting.

C. Mute Video: This turns off video capabilities.

D. Mute Audio: This turns off audio capabilities.

E. Share Screen: This allows you to share your desktop screen with others.

F. End Call: Click this to exit the meeting.

G. People: This shows who is in the meeting.

H. Chat: Here you and other meeting members can engage in chat while the

meeting is in progress.

I. Settings: This shows your meeting room setting such as your camera,

microphone, and speaker. From here, you can

• Scale video to fit view

• Silent participant entry mode

• Mute participants on entry

• Lock Meeting

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J. This is where you will see others’ video if members choose to show their video.

K. Sharable link: This is a unique link to share with others, so they can join the

meeting once it has begun.

Note: The Apps function will be inactive.

To logout of the meeting click the leave meeting button located at the upper right

corner.

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Locating Help Resources

The Center for Teaching and Learning offers support to faculty, staff and students. Upon completing

the training covered in this course; faculty, staff and students are able to receive additional training

help and resources. Such help can be located as follow:

Service Desk Request

Submitting a Ticket

• Login URL: o Here is a link to our service desk ticketing system o After logging in, choose the link Request Help or Services. o Choose Request Help or Services.

Call the ITS Service Desk (901.678.8888) any day of the week! (Excluding Some Holidays)

• The ITS Service Desk is available from 8:00 a.m. – 11:59 p.m., seven days a week (excluding some holidays). You can contact the Service Desk for assistance with technical login problems or issues. Incoming calls after hours will be handled by voicemail services. If you require

assistance after 12:00 a.m., please leave a message or submit a service request.

• Messages will be checked regularly and receive priority response the following business day. You may also email The Center for Teaching and Learning, umtech@memphis.edu (using this email will automatically generate a help desk ticket).

Important Links • Explore the umTech Website

• Center for Teaching and Learning (CTL) Website

• Search our Training and Documentation