blue coat proxysg troubleshooting

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  • 7/30/2019 Blue Coat ProxySG Troubleshooting

    1/1

    Duration / Format3 days (24 hours) /available as classroom instructor led (ILT) or virtual classroom (VCT) training

    -> Instructor-Led Training (ILT) - 3 days (3x8 hours)

    -> Virtual Classroom Training (VCT) - 5 days (4x5 hours and 1x4 hours)

    Audience / Target GroupIT proessionals at authorized Blue Coat partner companies or customer IT help desk and support sta responsible orsupporting and troubleshooting network ProxySG appliance, as well as application perormance or both Secure Web Gatewayand WAN Optimization deployments.

    PrerequisitesStudents must have completed our Blue Coat training courses, (Blue Coat Certifed Proxy Administrator and Proessional, aswell as Blue Coat WAN Acceleration Administrator and Proessional courses), and passed the corresponding certifcation exams

    Course Description and ContentsThe course defnes and enables students to implement a rigorous methodology when handling support cases and includes in

    detail all the internal and external tools needed to properly support ProxySG.The Blue Coat Certifed Troubleshooting Course covers:

    Blue Coat ProxySG trouBleShootinG

    Course ObjectiveThe Blue Coat ProxySG Troubleshooting course is designed to oer a comprehensive approach to

    troubleshooting Blue Coat ProxySG appliances. Ater completing this course, you will understand:

    -> How to approach the solution or a technical issue

    -> How to use the tools built into the ProxySG to assist in troubleshooting

    -> The hardware inside the dierent models o ProxySG and how to diagnose hardware-specifc issues

    -> How to analyze policy issues and troubleshoot relevant protocols

    Registration / Course Ordering Information

    For registration or reservation, please go to http://www.bluecoat.com/training/enrollmentorm and reerence course

    number tr-SG-trouBleShootinG-SeCurity. Alternatively, or registration or or questions, e-mail us at

    [email protected]. Inormation on Blue Coats comprehensive education and training portolio can be ound at

    http://www.bluecoat.com/support/training.

    Copyright 2009 Blue Coat Systems, Inc. All rights reserved worldwide. No part o this document may be reproduced by any means nor translated to any electronic medium without the written consent o Blue Coat Systems, Inc.

    Specifcations are subject to change without notice. Inormation contained in this document is believed to be accurate and reliable, however, Blue Coat Systems, Inc. assumes no responsibility or its use. Blue Coat, ProxySG, PacketShaper,

    IntelligenceCenter and BlueSource are registered trademarks o Blue Coat Systems, Inc. in the U.S. and worldwide. All other trademarks mentioned in this document are the property o their respective owners. v.DS-TRAIN-BCCPT-V1-0809

    Blue Coat Systems, Inc.www.bluecoat.com

    Corporate HeadquartersSunnyvale, CA USA // +1.408.220.2200

    EMEA HeadquartersHampshire, UK // +44.1252.554 600

    APAC HeadquartersHong Kong // +852.3476.1000

    -> Troubleshooting Methodology

    -> Troubleshooting Tools

    -> Packet Capture

    -> System Inormation

    -> Using BlueTouch Online

    -> Hardware Overview andTroubleshooting

    -> ProxySG Perormance Issues

    -> ProxySG Perormance CaseStudies

    -> Policy Debugging

    -> URL Issues

    -> Managing FTP Trafc

    -> FTP Troubleshooting

    -> ADN Troubleshooting

    -> CIFS Troubleshooting

    -> Blue Coat ReporterTroubleshooting

    -> WCCP Implementation

    -> WCCP Troubleshooting

    Students will be recognized as B C Cfd PSG tbss upon completing this course and passing theassociated Prometric online exam.

    Btc tg Svcs

    http://www.bluecoat.com/training/enrollmentformmailto:[email protected]://www.bluecoat.com/support/traininghttp://www.bluecoat.com/support/trainingmailto:[email protected]://www.bluecoat.com/training/enrollmentform