bloque ii hhcc reclamaciones
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BLOQUE II HHCC RECLAMACIONESTRANSCRIPT
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Valora la opción de preguntar:
¿Usted que sugiere que hagamos?
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• Informe del servicio/profesional contra el que reclame
• El circuito de una reclamación
• Respuesta en un plazo de 15 días
• Las vías posibles de reclamación (escritos, web…)
Evitemos que se pronuncie la frase: “las reclamaciones no sirven para nada”
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