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BLOOD SPECIMEN COLLECTION: IMPACT ON THERAPUETIC DRUG LEVELS ACCURATE CENTRAL VENOUS ACCESS DEVICE BLOOD SAMPLING Joy Selchow, MSN, RN Nurse Manager IV Therapy Virginia Mason Medical Center, Seattle,WA

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Page 1: BLOOD SPECIMEN COLLECTION: IMPACT ON THERAPUETIC …

BLOOD SPECIMEN COLLECTION: IMPACT ON THERAPUETIC DRUG LEVELS

ACCURATE CENTRAL VENOUS ACCESS DEVICE BLOOD SAMPLING

Joy Selchow, MSN, RNNurse ManagerIV TherapyVirginia Mason Medical Center, Seattle,WA

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Objectives

• Discuss strategies for obtaining blood specimens for accurate drug-level testing

• Identify factors that may falsify test results

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Virginia Mason Medical Center

•Integrated  health  care  system•501(c)3  not-­‐for-­‐profit•336-­‐bed  hospital•Nine  locations•500+  physicians

Virginia Mason•5,500+  employees•Graduate  Medical  Education•Research  Institute•Foundation•Virginia  Mason  Institute  

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© 2014 Virginia Mason Medical Center

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Adopting Standard Work

Variation STANDARDIZATION Improvement

“Without  Standards  There  can  be  no  Improvement”  – Taiichi  Ohno  

(Founder  of  the  Toyota  Production  System)

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Standard Work

Standard Work is an agreed upon, repeatable sequenceof work assigned to a single operator at a pace that meets customer demand

“Without  standards,  there  can  be  no  improvement”

Taiichi  OhnoFounder  of  the  Toyota  Production  System

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Improvement Work around Central Line Blood

Draws• 2013 Kaizen Blood Draw Standard created

– Hand hygiene and scrub hub– Vacutainer – Waste amount 6ml

• Designated waste tube

• 2015 Kaizen Central Line Blood Draw– Lab and nursing collaboration– Decrease operators? vs NO blood draws from

central lines?

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2013 Blood Draw Process

• Male Vacutainer:– Hook directly to line– Decrease blood exposure

• Alternative: – Syringe method– Female vacutainer

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Interprofessional Collaboration

• Team effort:– Registered Nurses– Laboratory Technicians– Doctors– Administrators– Infection Preventionists

• Focused on inpatient units

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Eight Wastes of Information

WasteInvisibilityHidden  or  incomplete  

information

ComplicationComplicated  

information  being  sent  or  received

WaitingInformation  must  wait  to  be  delivered,  

approved,  verified  or  completed

RedundancyDuplicate   work  or  same  information  kept  in  more  than  

one  area  

Process  Variation

Everyone  sets  their  own  pace  and  does  the  work  they  choose

Re-­input/TyposHuman  Error

PaperworkProducing   any  unnecessary  

documentation   and  forms

Re-­workHaving  to  do  it  over  or  repeating   prior  

work

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Specimen Defects Addressed

• Hemolysis– Gently inversion of tubes– Natural vacuum into tube not forced

• Clotted– Inverting specimen tubes (8)

• Possible contamination– Flushing appropriately– Correct tube draw order– Designated lumen for blood draws– Wasting appropriate amount

• Insufficient Quantity– Additive mixture– Analyzers require certain amount

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Central  Line  Blood  Draw  

Type  of  Line

Hand  Hygiene

Scrub  the  Hub

Clean  Technique Flushing Inversion  

of  Tubes Comments Timing

R  IJ Y Y Y

did  not  flush  lumen  (brown  more  distal)  with  medication  just  clamped  and  drew  out  of  blue  lumen

N 13'42"

R  Port Y N Y

only  flushed  with  10CC  after  blood  draw  and  rehooked  up  medication

N

Removed  CUROs,  then  scrubbed  with  Alcohol  pad,  and  then  did  the  reverse  when  complete  yet  did  not  scrub  the  hub  with  visible  blood  prior  to  

needleless  connector  replacement

7'58"

R  PICC  TL Y Y Y Y  (yet  did  not  flush  all  lumens) N no  full  inversions  just  a  back  and  forth  motion 12'04"

R  Port Y N N Y Y Even  flushed  all  ports  :)  NO  it  takes  2  prior  to  blood  draw 6'25"

L  Hickman Y N Used  white  cap  on  flush  to  cap  medication

Patient  with  TPN  should  receive  20cc  prior  and  after  blood  draw  yet  only  received  10cc

N No  it  takes  2  prior  to  draw 5'55"

L  PICC N Y N Y Y changed  gloves  d/t  bathroom  needs  of  patient  yet  no  HH  between  glove  change 10'50"

R  PICC  DL Y Y Y Y N 5'50"

L  Hickman Y N Used  white  cap  on  flush  to  cap  medication Y N patient  had  infusion  through  both  lumens,  when  

disconnected  did  not  Scrub  the  Hub 6'28"

L  hickman Y N

Prepared  all  draw  items  at  nurse's  station.  Did  not  cap  infusion  during  draw  just  held  onto  

Y Y patient  had  infusion  through  both  lumens,  when  disconnected  did  not  Scrub  the  Hub 6'58"

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Central  Line  Blood  Draw  

Type  of  Line

Hand  Hygiene

Scrub  the  Hub

Clean  Technique Flushing Inversion  

of  Tubes Comments Timing

R  IJ Y Y Y

did  not  flush  lumen  (brown  more  distal)  with  medication  just  clamped  and  drew  out  of  blue  lumen

N 13'42"

R  Port Y N Y

only  flushed  with  10CC  after  blood  draw  and  rehooked  up  medication

N

Removed  CUROs,  then  scrubbed  with  Alcohol  pad,  and  then  did  the  reverse  when  complete  yet  did  not  scrub  the  hub  with  visible  blood  prior  to  

needleless  connector  replacement

7'58"

R  PICC  TL Y Y Y Y  (yet  did  not  flush  all  lumens) N no  full  inversions  just  a  back  and  forth  motion 12'04"

R  Port Y N N Y Y Even  flushed  all  ports  :)  NO  it  takes  2  prior  to  blood  draw 6'25"

L  Hickman Y N Used  white  cap  on  flush  to  cap  medication

Patient  with  TPN  should  receive  20cc  prior  and  after  blood  draw  yet  only  received  10cc

N No  it  takes  2  prior  to  draw 5'55"

L  PICC N Y N Y Y changed  gloves  d/t  bathroom  needs  of  patient  yet  no  HH  between  glove  change 10'50"

R  PICC  DL Y Y Y Y N 5'50"

L  Hickman Y N Used  white  cap  on  flush  to  cap  medication Y N patient  had  infusion  through  both  lumens,  when  

disconnected  did  not  Scrub  the  Hub 6'28"

L  hickman Y N

Prepared  all  draw  items  at  nurse's  station.  Did  not  cap  infusion  during  draw  just  held  onto  

Y Y patient  had  infusion  through  both  lumens,  when  disconnected  did  not  Scrub  the  Hub 6'58"

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Central  Line  Blood  Draw  

Type  of  Line

Hand  Hygiene

Scrub  the  Hub

Clean  Technique Flushing Inversion  

of  Tubes Comments Timing

R  IJ Y Y Y

did  not  flush  lumen  (brown  more  distal)  with  medication  just  clamped  and  drew  out  of  blue  lumen

N 13'42"

R  Port Y N Y

only  flushed  with  10CC  after  blood  draw  and  rehooked  up  medication

N

Removed  CUROs,  then  scrubbed  with  Alcohol  pad,  and  then  did  the  reverse  when  complete  yet  did  not  scrub  the  hub  with  visible  blood  prior  to  

needleless  connector  replacement

7'58"

R  PICC  TL Y Y Y Y  (yet  did  not  flush  all  lumens) N no  full  inversions  just  a  back  and  forth  motion 12'04"

R  Port Y N N Y Y Even  flushed  all  ports  :)  NO  it  takes  2  prior  to  blood  draw 6'25"

L  Hickman Y N Used  white  cap  on  flush  to  cap  medication

Patient  with  TPN  should  receive  20cc  prior  and  after  blood  draw  yet  only  received  10cc

N No  it  takes  2  prior  to  draw 5'55"

L  PICC N Y N Y Y changed  gloves  d/t  bathroom  needs  of  patient  yet  no  HH  between  glove  change 10'50"

R  PICC  DL Y Y Y Y N 5'50"

L  Hickman Y N Used  white  cap  on  flush  to  cap  medication Y N patient  had  infusion  through  both  lumens,  when  

disconnected  did  not  Scrub  the  Hub 6'28"

L  hickman Y N

Prepared  all  draw  items  at  nurse's  station.  Did  not  cap  infusion  during  draw  just  held  onto  

Y Y patient  had  infusion  through  both  lumens,  when  disconnected  did  not  Scrub  the  Hub 6'58"

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Central  Line  Blood  Draw  

Type  of  Line

Hand  Hygiene

Scrub  the  Hub

Clean  Technique Flushing Inversion  

of  Tubes Comments Timing

R  IJ Y Y Y

did  not  flush  lumen  (brown  more  distal)  with  medication  just  clamped  and  drew  out  of  blue  lumen

N 13'42"

R  Port Y N Y

only  flushed  with  10CC  after  blood  draw  and  rehooked  up  medication

N

Removed  CUROs,  then  scrubbed  with  Alcohol  pad,  and  then  did  the  reverse  when  complete  yet  did  not  scrub  the  hub  with  visible  blood  prior  to  

needleless  connector  replacement

7'58"

R  PICC  TL Y Y Y Y  (yet  did  not  flush  all  lumens) N no  full  inversions  just  a  back  and  forth  motion 12'04"

R  Port Y N N Y Y Even  flushed  all  ports  :)  NO  it  takes  2  prior  to  blood  draw 6'25"

L  Hickman Y N Used  white  cap  on  flush  to  cap  medication

Patient  with  TPN  should  receive  20cc  prior  and  after  blood  draw  yet  only  received  10cc

N No  it  takes  2  prior  to  draw 5'55"

L  PICC N Y N Y Y changed  gloves  d/t  bathroom  needs  of  patient  yet  no  HH  between  glove  change 10'50"

R  PICC  DL Y Y Y Y N 5'50"

L  Hickman Y N Used  white  cap  on  flush  to  cap  medication Y N patient  had  infusion  through  both  lumens,  when  

disconnected  did  not  Scrub  the  Hub 6'28"

L  hickman Y N

Prepared  all  draw  items  at  nurse's  station.  Did  not  cap  infusion  during  draw  just  held  onto  

Y Y patient  had  infusion  through  both  lumens,  when  disconnected  did  not  Scrub  the  Hub 6'58"

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Central  Line  Blood  Draw  

Type  of  Line

Hand  Hygiene

Scrub  the  Hub

Clean  Technique Flushing Inversion  

of  Tubes Comments Timing

R  IJ Y Y Y

did  not  flush  lumen  (brown  more  distal)  with  medication  just  clamped  and  drew  out  of  blue  lumen

N 13'42"

R  Port Y N Y

only  flushed  with  10CC  after  blood  draw  and  rehooked  up  medication

N

Removed  CUROs,  then  scrubbed  with  Alcohol  pad,  and  then  did  the  reverse  when  complete  yet  did  not  scrub  the  hub  with  visible  blood  prior  to  

needleless  connector  replacement

7'58"

R  PICC  TL Y Y Y Y  (yet  did  not  flush  all  lumens) N no  full  inversions  just  a  back  and  forth  motion 12'04"

R  Port Y N N Y Y Even  flushed  all  ports  :)  NO  it  takes  2  prior  to  blood  draw 6'25"

L  Hickman Y N Used  white  cap  on  flush  to  cap  medication

Patient  with  TPN  should  receive  20cc  prior  and  after  blood  draw  yet  only  received  10cc

N No  it  takes  2  prior  to  draw 5'55"

L  PICC N Y N Y Y changed  gloves  d/t  bathroom  needs  of  patient  yet  no  HH  between  glove  change 10'50"

R  PICC  DL Y Y Y Y N 5'50"

L  Hickman Y N Used  white  cap  on  flush  to  cap  medication Y N patient  had  infusion  through  both  lumens,  when  

disconnected  did  not  Scrub  the  Hub 6'28"

L  hickman Y N

Prepared  all  draw  items  at  nurse's  station.  Did  not  cap  infusion  during  draw  just  held  onto  

Y Y patient  had  infusion  through  both  lumens,  when  disconnected  did  not  Scrub  the  Hub 6'58"

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Plan. Do. Study. Act. (PDSA)

• How do we do this work?

–continuously test/refine ideas– focus on results

•Who can do this work? –How often is it currently being done–Can competency be maintained

Observe  and  develop  a  new  vision

Study  the  results

Awareness:a  changein  thinking

Rapid  implementation– give  it  a  try

PDSA  Cycle

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Blood Draw Validation/Proficiency

Criteria:• High users: 4-6 blood draws per staff/month

– Staff will be trained to draw own blood draws from central line

• Low Users: <50 blood draws/month/unit– Charge Nurse, ANM (assistant nurse manager) to be trained– IV Therapy back up for all

• Validators:– ANMs– Charge Nurses– Light Duty Nurses

• Master Trainers:– IV Therapy– ANMs

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Data

• Restricting operators– Less variation, targeted education, & proficiency

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Training Within Industry (TWI)

“If  the  worker  hasn’t  learned  the  instructor  hasn’t  taught”

Job  Instruction  is  a  way  to  getto  do

a  person  to  quickly  remember a  

job:

trainingwithinindustry.net

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Education & Training

• Blood Draw Kit Visuals• Validation Checklist• RN Study Guide• Teaching Script

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Blood Draw Kit Visuals

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Page 26: BLOOD SPECIMEN COLLECTION: IMPACT ON THERAPUETIC …

IV: DRAWING BLOOD FROM CENTRAL VENOUS CATHETERS

VALIDATION CHECKLISTq Verify lab order to gather appropriate tubesq Gather supplies: Blood Draw kit and tubesq Verify the patient – “It Takes Two.”q Explain the procedure.q If applicable, stop all medications or solutions infusing through the CVC and clamp IV tubing. If stopping an infusion would contribute to

hemodynamic instability, obtain specimens from an alternate site.q Perform hand hygiene and don clean gloves.q If applicable, apply sterile cap to end of IV tubing.q Remove CUROs cap OR Disinfect the catheter hub or needleless connector with alcohol for a minimum of 15 seconds. Allow to dry for

at least 5 seconds for maximum effect.q If the CVC has clamps and multiple lumens, clamp all lumens not utilized for the blood draw. Select the largest lumen (most distal) available

for blood draw.q If nothing is infusing, attach normal saline syringe and aspirate for blood return to check patency. If a vasoactive or anticoagulant drug

is infusing, withdraw 5 mL before flushing to avoid a medication bolus.q Flush with 10 mL of normal saline using pulse-pause technique. Flush with 20 mL if TPN was infusing through the CVC. (Use the lumen not

infusing TPN, antibiotics requiring troughs, anticoagulants to decrease contamination risk.)q Attach Luer vacutainer directly to the catheter hub or needleless connector. After initial flush, allow 30 seconds to pass before drawing

samples.q Insert 6 mL vacutainer waste tube to withdraw discard.q Draw specimens in correct order (see chart). Gently invert tubes per recommendations.q If blood or debris is present in needleless connector, remove and apply a new needleless connector using aseptic technique.q Flush lumen used for blood draw with 20 mL of normal saline. For central lines with multiple lumens not in use, flush additional lumens with

10 mL normal saline. If heparin is required, refer to Vascular Catheter Maintenance policy or physician order.q Apply New CUROs cap OR Disinfect the needleless connector with alcohol for 15 seconds. Allow to dry for maximum effect.q As applicable, reconnect IV tubing to needleless connector.q Label specimens according to standard process.Validators Name & Signature:……………………………………………………………………………………………………….…………Employee Name & Signature:………………………………………………………………………………………………………………….Date:…………………………………..

q Remove  CUROs  cap  OR  Disinfect  the  catheter  hub  or  needleless   connector   with  alcohol   for  a  minimum  of  15  seconds.   Allow  to  dry  for  at  least  5  seconds   for  maximum  effect.

If  a  vasoactive   or  anticoagulant   drug  is  infusing,  withdraw  5  mL  before  flushing  to  avoid  a  medication  bolus.

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Central Line Blood DrawRN Study Guide

1. You are drawing the following labs. Put them in the correct order for draw by indicating which is first, which is second, etc. – Tube Order

• CBC (light purple)• Coags (blue)• Metabolic panel (mint)• ESR (black)

2. What is the correct amount of discard to draw?a) 20 mLb) 10 mLc) 6 mLd) It doesn’t matter

3. After flushing the line, you can draw the discard tube and labs immediately. T or F4. Which is true for a patient with TPN running?

a) I can’t draw blood from his central lineb) I don’t need to wait after flushing to draw labsc) I need more than 6 mL discardd) I need to flush with 20 mL

5. Use of the discard tube is important for what reasons (select all that apply)?a) Increases health care costsb) Helps prevent hospital-acquired anemia by standardizing discardc) Reduces staff exposure to bloodd) Adds an extra stepe) Makes my manager happy

6. When drawing blood cultures, a discard tube is still collected. T or F7. In patients receiving vasoactive medications, how much should be withdrawn prior to flushing?

8. The vacutainer cannot be used on PICC lines. T or F9. Where is the central line blood draw kit located? 10. How many times should you invert lab tubes?________________11. You does not matter how full you fill the lab tube? T or F

What is the below tube order:CBC (light purple)Coags (blue)Metabolic panel (mint)ESR (black)

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Central Line Blood DrawTeaching Script

• Q: What is this training about?• A: This training is to highlight proper technique for drawing blood

samples from all central lines (centrally and peripherally inserted). You will see the revised policy and equipment that makes the task easier.

• Q: Why is this important?• A: Preventing central line associated blood-stream infections (CLABSI) is

critical for our patients. CLABSI increases the risk of mortality (mortality rate 12-25% per CDC), extends length of stay, and costs up to $16,550 per patient to treat. Not only does the hospital not get reimbursed for the costs to treat the infection, but elevated CLABSI rates reduce our overall reimbursement from Medicare.

• http://www.cdc.gov/mmwr/preview/mmwrhtml/mm6008a4.htm

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Action Rationale/CommentsStop  infusions• Stop  all  medications  or  solutions  and  clamp  IV  tubing• Pause  or  Delay  pump• If  stopping  is  not  possible,  use  alternate  site

*Ensures  blood  is  drawn,  not  IV  fluid.*Prevents  bolus  of  medication  when  flushing.*If  pausing  pump  do  not  silence  during  draw  as  you  are  breaking  the  clean  process

Hand  hygiene• Performs  hand  wash  per  hospital  protocol  • Dons  gloves

*Hand  hygiene  needs  to  be  performed  immediately  before  touching  a  central  line  to  minimize  infection  risk.

Sterile  end  cap• Attach  a  sterile  end  cap  to  the  end  of  IV  tubing  if  

disconnecting*Maintaining  a  aseptic  connection  to  minimize  infection  risk

Performs  15-­second  scrub  of  hub  • Scrubs  hub  or  needleless  connector  with  alcohol  swab  

for  15  seconds.• Not  necessary  if  access  point  covered  with  Curos  cap

*Failure  to  perform  adequate  scrub  time  can  increase  risk  of  contamination  (WHO  guidelines  on  drawing  blood).*Allow  to  dry  for  maximum  effect.

Flushes  line• Flushes  line  with  10  mL  normal  saline• Flushes  with  20  mL  if  TPN  infusing

*Ensures  patency  and  clears  line  for  blood  draw.

Wait  30  seconds• Waits  30  seconds  prior  to  drawing  sample *Ensures  sample  is  not  diluted  by  saline.    

Attaches  Luer  vacutainer  after  flushing  central  line• Attaches  blue  Luer  vacutainer *A  closed  system  minimizes  the  risk  of  infection  and  blood  exposure

Discards  correct  amount  of  blood• Discards  6  mL  waste  (per  hospital  policy)  into  waste  

tube*Incorrect  discard  can  lead  to  inaccurate  results.*Excess  discard  can  lead  to  hospital-­induced  anemia.

Performs  15-­second  scrub  of  hub  • Scrubs  hub  or  needleless  connector  with  alcohol  swab  for  15  seconds.

• Not  necessary  if  access  point  covered  with  Curos cap

*Failure  to  perform  adequate  scrub  time  can  increase  risk  of  contamination  (WHO  guidelines  on  drawing  blood).*Allow  to  dry  for  maximum  effect.

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Action Rationale/CommentsDraws  tubes  in  correct  order

ORDER  of  DRAW*Draw  tubes  in  correct  order  to  avoid  cross-­contamination  of  additives  between  tubes  (WHO  guidelines  on  drawing  blood).

Fill  tube  appropriately*Tubes  require  a  specific  amount  of  blood  to  additive  ratio

*Analyzers  require  a  certain  amount  of  blood  to  run  the  test

*“Insufficient  Quantity”  will  result  in  a  redraw

*Blue  top  is  the  one  most  effectedInversion  of  tubes• Invert  all  blood  tubes  8  times  *do  not  shake* *Inversion  prevents  clotting  and  appropriately  mixes  additives  within  the  tubes  

with  the  blood(i.e.  Citrate,  EDTA,  Heparin  &  Clot  Activators)

*Purple  top  is  the  one  most  effected

Flushes  line  correctly• Flushes  line  used  for  draw  with  20  mL  normal  saline  • Flushes  other  lumens  with  10  mL  NS  not  in  use• Use  heparin  per  policy  if  applicable

*Incorrectly  flushed  lines  can  occlude,  or  develop  a  fibrin  sheath  that  can  lead  to  a  thrombus.  Proper  flushing  may  decrease  infection  as  thrombi  and  fibrin  deposits  are  potential  sites  for  microbial  growth  (Oncology  Nursing  Secrets).

Maintain  aseptic  technique  during  procedure• Does  not  touch  hub  with  non-­sterile  gloves  after  it  is  cleaned.  • If  changing  the  hub,  scrub  the  outside  of  the  top  of  the  IV  line  

well  in  a  clockwise  and  counter-­clockwise  motion.Swab  again  for  15  seconds• Swab  hub  for  15  seconds  OR• Attach  Curos  cap

*Removes  residual  contaminants.*Keeps  hub  protected  and  sterile.

Fill  tube  appropriately*Tubes  require  a  specific  amount  of  blood  to  additive  ratio

*Analyzers  require  a  certain  amount  of  blood  to  run  the  test

*“Insufficient  Quantity”  will  result  in  a  redraw

*Blue  top  is  the  one  most  effected

Inversion  of  tubes

*Inversion  prevents  clotting  and  appropriately  mixes  additives  within  the  tubes  with  the  blood(i.e.  Citrate,  EDTA,  Heparin  &  Clot  Activators)

*Purple  top  is  the  one  most  effected

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Results

Metric  (units  of  measurement) Baseline Target Day  230  days

July  29,  2015

60  days

Aug  29,  2015

90  days

Sept  29,  2015

%Change

Lead  TimeFrom  the  choice  of  a  peripheral  or  CVC  access  to  draw  completeTime  measured  in  minutes  or  seconds  as  appropriate  to  the  process  being  studied

6  min  30sec

6  min  30sec

6  min30  sec

6  min30  sec

6  min30  sec

6min30  sec 0%

Quality  Measure  (aka  defect  measure)(%)Number  of    CVC  drawn  specimen  defects  due  to  technique432  of  19708

CLABSI  rate  CCU  1.02  -­ NHSN  25thpercentile  0CLABSI  rate  Med  Surg  1.05  – NHSN  25th percentile  0

2.2%

1.021.05

0%

00

2.2%

1.021.05

3.5%

1.280.90

2.4%

1.400.98

1.9%

1.050.84

14%

3%20%

Data  Collection  Information:    NHSN  data  obtained  for  a  rolling  12  months  from  Infection  Prevention.    Rates  were  through  April  of  2015.    The  defect  data  was  from  the  nurse  draw  information  from  the  Lab  data  base.    The  numerator  are  the  defects  of  hemolyzed,  insufficient  quantity,  possible  contamination  or  clotted  from  all  nurse  draws  from  Jan  2014  through  April  2015.    The  denominator  includes  all  RN  draws  during  that  same  time  period.    The  data  excludes  ED,  OBs  and  PCU  and  includes  all   inpatient  units  including  CCU.

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Results

Time Total  RN  Draws Defects Percent  defects  per  total  RN  draws

October  2015 2239 62 2.8%

November  2015 2259 57 2.5%

December   2015 2367 62 2.6%

January  2016 2262 18 0.8%

February  2016 2199 42 1.9%

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Results

Time Total  RN  Draws Defects Percent  defects  per  total  RN  draws

October  2015 2239 62 2.8%

November  2015 2259 57 2.5%

December   2015 2367 62 2.6%

January  2016 2262 18 0.8%

February  2016 2199 42 1.9%

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Next Steps

• Rollout training to procedural areas and emergency department

• After hospital transition reassess:– Who has been trained– Who needs to be trained

• Do we reassess NO blood draws from central lines?

• Strive for ZERO defects

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QUESTIONS?