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Personality Types Overview — DISCDeveloped by Manheim Sales Effectiveness

Know Your Personality and the Customer’s Personality

Overview of Personality Types — DISC:

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Manheim Digital

Products and Services |1

Rev 01/20/2012

Manheim Digital

PowerSearch

OverviewPowerSearch is a search engine that provides access to the most comprehensive list of wholesale inventory for Manheim.com customers.

PowerSearch��#��%��"��vehicles that interest them most, across all of Manheim’s inventories.

In addition to Basic and Advancedsearches, PowerSearch allows the dealer to save frequent vehicle searches and receive e-mailed search results at designated intervals.

Dealers can also review and sort results that include integrated Manheim Market Report (MMR) valuation, vehicle location and condition grade.

Value

PowerSearch gives you the ability to locate the inventory you need by performing nationwide searches for vehicles based on the customized criteria that you specify.

Primary Points:

� Offers Basic or Advanced�-�"��"�� "��"��%��-�"��$��region or location.

� Allows you to save frequent searches to run later with one click, saving them time.

� Allows you to save auction run lists along with the vehicle’s condition information.

� Saves you time and money by reducing driving and travel costs.

� ��#��-��%��-��)��3��#"��#�-�"��"��"��"��available.

� Allows you to bid on or make purchases directly from the Vehicle Detail page.

� Provides a Workbook where you can add and track their favorite vehicles.

� Provides access to CARFAX.

2| Manheim Dealer Portfolio

© 2011, Manheim, Inc.

Manheim Digital

PowerSearch Advantage

� Search across all of Manheim’s inventory at once.

� Offers Basic and Advanced searching features.

� Save frequent searches to access later with one-click.

� Bid or make purchases on vehicles directly from the Vehicle Detail page.

� Access InSight Condition Reports directly from the Vehicle Detail page.

� Add/track your favorite vehicles in your Workbook.

� Access CARFAX and AutoCheck VHR.

� (��-��3��%��)��#"��-�"��$��-��$��

Other Related Products/Services

� Has a Retail View to allow you to use the site as a “virtual backlot” for your customers without disclosing vehicle price.

� Allows for vehicle purchases 24/7...anytime, anywhere.

� Provides you with access to the freshest inventory.

� Offers a National Buyback Policy.

� Offers weekly event sales for sellers worldwide.

� Good choice if you may not live near a physical location but still likes the excitement of the auction for buying and selling.

� Buyers can bid in up to six auction lanes at one time.

� Bid on vehicles in real time.

� Represent and sell your vehicles remotely with the Remote Sellerfeature.

� Make online payments for vehicles bought through any of Manheim’s channels.

� Provides secure and password-protected access for online payments.

� ��%��-��3��$��status changes.

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Rev 01/20/2012

Manheim Digital

� Consists of both frame and mechanical inspections to evaluate the condition of vehicles purchased at Manheim locations.

� Offers either a seven-day or fourteen-day guarantee option for items inspected.

� Allows you to take advantage of the National Buyback Policyfor qualifying vehicles purchased through OVE.com, an OnlineEvent Sale, or Manheim Simulcast (with purchase of a full 14-day PSI.)

� The largest source of wholesale vehicle market data in the world.

� Sellers who price their vehicles right have an increased chance of selling their vehicles online.

� Buyers can use MMR to compare values for vehicles they purchase online.

Support

Manheim.com 1-866-MANHEIM (626-4346) | [email protected] (English and Spanish)

Customer support for all Manheim products and services.

MAFSCustomer Service

1-877-USE-MAFS | [email protected] www.usemafs.com

MAFS-related customer service.

AuctionACCESS 1-800-665-2133

www.auctionaccess.com

Dealer assistance with AuctionACCESS number or account.

Other Related Products/Services (continued)



Manheim Digital

Simulcast

OverviewSimulcast allows buyers and sellers to participate in an auction online. Virtual buyers gain entrance into the lanes and sellers can represent their vehicles remotely.

Dealers can participate in up to six lanes at one time from anywhere they have an Internet location.

With these powerful capabilities, dealers can virtually represent the vehicles they have sent to auction to sell and also bid on and purchase new inventory.

ValueDealers can experience the live auctions, competitive bids, and fast paced auctioneers all from anywhere they have an Internet connection. Sellers can represent vehicles remotely, just as if they were on the auction block. Buyers can bid just as if they were standing in the auction lanes.

Primary Points

For Buyers

� All Manheim services are available for Simulcast purchases.

� You can simultaneously bid in multiple sales.

� Watch vehicles to view market interest and pricing using a customized “Watch List.”

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� Participate in auctions that you may not normally attend due to geography or scheduling.

� Manheim stands behind every transaction with industry leading InSight Electronic Condition Reports (ECR) and optional Post-Sale Inspections available.

For Sellers

� You control the sale and can Approve, No Sale, If Sale, Counter Offer, and send messages to the block and bidders in real time.

� You do not need to be on-site to represent your inventory, reducing the number of “if” sales.

� No premium fees to sell vehicles using the Remote Seller application.

� Expand your reach, gain visibility, and expose your inventory to a national audience.

� You are not required to come into the operating location after selling vehicles using Remote Seller.


Rev 01/20/2012

Manheim Digital

Simulcast Advantage

� Participate in the live auction remotely as either a buyer or a seller.

� Represent your vehicles as though they are on the actual auction block.

� Participate in up to six auctions simultaneously as a buyer.

� Watch vehicles to view market interest and pricing using a customized “Watch List.”

� Sellers control the sale and can Approve, No Sale, If Sale, Counter Offer, and send messages to the block and bidders in real time.

� Any AuctionACCESS dealer with Manheim.com access can participate as a remote seller or a remote buyer.

� Sellers do not have to come into the operating location after selling vehicles via Simulcast.

� All vehicles are priced using the Manheim Market Report (MMR) as a guideline.

� The NAAA Arbitration Policy applies for all vehicles bought online.


� Provides access to the most comprehensive list of wholesale inventory for Manheim.com customers.

� Search Manheim auction pre-sales, OVE.com, and ManheimSimulcast with one integrated tool.

� ��%�� -�"��-��3��)��message as the vehicles become available for sale.




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� Provides you with a better chance of selling vehicles online than those who do not purchase an InSight ECR.

� Reduces the chances of arbitration because the buyer knows exactly what he/she is purchasing.

� Guarantees consistency and quality in the lanes due to one set of inspection guidelines.



� Allows you to take advantage of the National Buyback Policyfor qualifying vehicles purchased through OVE.com, an OnlineEvent Sale, or Manheim Simulcast (with purchase of a full 14-day PSI).

Support









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REMOTE SELLER GUIDE

STEP 1

Log In to Manheim.com

Are scheduling or budgetary restrictions keeping you from making it to the auction? Now you can sell your vehicles right from your own computer!

With Manheim Simulcast Remote Seller, you control your sales and represent your inven-tory, no matter where you are: Approve, No Sale, and Counter Offer as you communicate to the block and bidders in real time.

Go to manheim.com and click on “Login.”

Enter your username and password.

Don’t Have A Manheim.com Account? Make sure you’re registered at auctionaccess.com, then visit manheim.com/signup/.

1

For questions or technical assistance, please email us or call Manheim Customer Care at 1-866-MANHEIM (626-4346), Monday-Saturday 8am-12am and Sunday 6pm-10pm Eastern. ©2012 Manheim. All rights reserved.

STEP 1

STEP 2

STEP 3

STEP 4

STEP 5

FAQ

REMOTE SELLER GUIDE

STEP 2

Navigate to Remote Seller


From the Sell tab in the navigation header, choose “Simulcast Remote Seller.”

2

STEP 1

STEP 2

STEP 3

STEP 4

STEP 5

FAQ


REMOTE SELLER GUIDE

STEP 3

Select Your AuctionSTEP 1

STEP 2

STEP 3

STEP 4

STEP 5

FAQ

Choose your auction from the drop-down menu and click “Go.”

3

REMOTE SELLER GUIDE

STEP 4

Select Your SaleSTEP 1

STEP 2

STEP 3

STEP 4

STEP 5

FAQ

Choose your sale and click on the lane number to enter.

4


REMOTE SELLER GUIDE

STEP 5STEP 1

STEP 2

STEP 3

STEP 4

STEP 5

FAQ

Start Selling!

The block will know you are online and in control of the sale—there’s nothing else you need to do.

Negotiating OffersIf you do not click “OK to Sell” and the bidding has stopped, the auction block will share these options with you.

The asking bid for the vehicle will be indicated at the bottom. To make a counter offer, enter the desired amount and click “Counter”—only the highest bidder and the block will see this offer.

OK to SellClicking “OK to Sell” will alert the block that the floor price was reached and you will accept any offer above that amount.

Communicating in Real TimeTo respond to bidder questions or provide more information to the block, you can send real-time instant messages.

� �� text, click “All” and press “Send.”� �� click “Block” and press "Send.”


REMOTE SELLER GUIDE

Frequently Asked QuestionsSTEP 1

STEP 2

STEP 3

STEP 4

STEP 5

FAQ


FAQ 1 Who is eligible to participate in Remote Seller?Any AuctionACCESS dealer with Manheim.com access can be set up to represent his or her vehicles remotely.

» Non-commercial dealers don’t need to do anything except log in to the sale as a Remote Seller. Manheim will take care of the rest!

» Commercial dealers wishing to be set up for Remote Seller should contact Manheim Simulcast Customer Care at 1-866-MANHEIM (626-4346).

FAQ 2 Are there any additional costs associated with using Remote Seller?There are no premium fees to sell vehicles using the Simulcast Remote Seller application. All regular auction fees still apply.

FAQ 3 How do I ensure that my account is authorized?To create an account for Manheim.com, OVE.com, or Simulcast, please visit our Manheim Sign Up application. Not a licensed dealer? Register with AuctionACCESS to buy or sell in our wholesale marketplace.

FAQ 4 How long before the sale should I log in to Remote Seller?To represent a vehicle, you must log in before the auction block sets the starting price. If your vehicle’s starting price has already been set, you will have to wait for the next run in order to represent your inventory.

FAQ 5 How will I know when it’s time to sell my vehicles remotely?You will receive an OK to Sell button when your cars are crossing the block during a live sale.

FAQ 6 How will the block clerk know that I am online and ready to sell my vehicle?Block clerks receive an Ask Seller button on their machines; this indicates a seller is online during a live sale.

FAQ 7 How can I Counter Offer?The auction block will initiate the option to Counter Offer. When this screen is made available to you, it will display the asking bid for the vehicle. To propose a new amount, enter the desired amount and click “Counter.”

FAQ 8 How should I use the instant messaging feature?Instant messaging may be used to provide additional vehicle information to buyers or the block. It should not be used to negotiate sales or propose Counter Offers; these actions will be initiated by the block.

FAQ 9 Will I still need to come to the operating location after selling my vehicles with Remote Seller?No. After selling vehicles with Remote Seller, unless you have other on-site business to conduct (e.g., resolving title problems, etc.), it is not necessary to visit the operating location.

FAQ 10 Contact UsFor more information on Simulcast Remote Seller, contact Manheim Simulcast Customer Care at 1-866-MANHEIM (626-4346), Monday-Saturday 8am-12am and Sunday 6pm-10pm Eastern.



Manheim Digital

Manheim iPhone and Andriod Apps

OverviewThe Manheim App, available for both the iPhone and Andriod, provides dealers with the power of Manheim in the palm of their hand. Use the Manheim app to connect to Manheim’s mobile universe and manage buying and selling of inventory while on-the-go! The app is available to Manheim customers with an existing username and password for Manheim.com.

ValueManheim’s mobile Apps truly bring the value of Manheim to you while you are on-the-go!

Primary Points

� Search for vehicles across all of Manheim channels.

� Place bids or buy OVE vehicles, as well as proxy bid on Simulcast vehicles.

� Access your OVE buying and selling activity.

� Manage your Workbook, as well as your buying and selling activity.

� Access Manheim Market Report (MMR) information to obtain vehicle values while away from your desk.

� Instantly scan VIN barcodes to access MMR results and other vehicle information.


Rev 01/20/2012

Manheim Digital



� Search Manheim auction pre-sales, OVE.com, and ManheimSimulcast with one integrated tool.





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� Sellers who price their vehicles right have an increased chance of selling their vehicles both in-lane and online.

� Buyers can use MMR to compare values for vehicles they purchase in-lane or online.


Rev 01/20/2012

Manheim Market Report

Manheim Market Report

OverviewManheim Market Report (MMR) is the premier indicator of wholesale vehicle prices based on millions of sales transactions for the previous 13 months.

The averages that MMR provides are completely neutral, without editorial opinion or bias. Updated calculations are performed every night and accessible to registered dealers via Manheim.com, providing the most accurate vehicle values in the business.

ValueMMR is the most-used resource of used car managers because it provides the most accurate up-to-date market information. In addition, it uses benchmarks for comparison values and provides objective data showing actual prices paid for similar vehicles.

Primary Points

� Largest single source of wholesale vehicle market data in the world.

� No editorial opinion or business bias.

� �� "��"��

� Calculations are based exclusively on auction sales transactions, and are 100% impartial with no biases toward the interests of any set of users.

� Has 10,000 unique visitors per day on the MMR Internet site.

� Sellers who accurately price vehicles to the market have increased sales.

� Access MMR from the Manheim iPhone and Android apps to access to vehcile values while on the go.

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Rev 01/20/2012

Manheim Digital

OVE.com

OverviewOVE.com is Manheim’s Online Vehicle Exchange site that provides all the auction services that in-lane buyers and sellers receive today.

This virtual wholesale marketplace is especially for commercial consignors and dealers to buy and sell vehicles in a 24/7 marketplace.

OVE.com offers over 40,000 wholesale vehicles available at any time.

In addition, dealers can use OVE.com as a “virtual backlot” to show vehicles to their own customers.

ValueOVE.com provides the ability to re-market your inventory earlier in the cycle than the physical auction lanes and have access to buying and selling vehicles 24/7.

Primary Points

For Buyers

� Provides guaranteed title transfers.

� Use the Retail View screen as a “virtual backlot” to show customers vehicles for sale online, without showing them a price.

� Use your Manheim.com username and password to buy vehicles through OVE.com.

� Offers the largest selection of online wholesale vehicles.

� Save searches and create “Watch Lists.”

� Attend Online Event Sales��%��-�"��

� .��"��69�� '�8� ��-��%��$��3��)��#"��-�"��"��$��available for sale.

For Sellers

� Use your Manheim.com username and password to sell vehicles through OVE.com

� Import vehicles through multiple sources (such as a .csv�%�� AutoTrader.com, or using another aggregator).

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� Provides 24/7 access to buyers in the virtual marketplace to provide national exposure.

� Add vehicles to online event sales to increase their national exposure and buyer interest.

� Sellers can elect to activate the “Buy Now” or “Make an Offer” feature for vehicles to eliminate bidding.



Manheim Digital

OVE.com Advantage

� Links with PowerSearch to allow you to search nationwide using Basic or Advanced search criteria.

� Offers a National Buyback Policy with the purchase of a seven or fourteen-day Post Sale Inspection.

� Has a Retail View to allow you to show your customers online inventory without displaying a price.

� List vehicles online with Bid, Buy Now, or Make an Offer options.

� Adheres to the NAAA Arbitration Policy for consistency in arbitration throughout Manheim.

� Provides sellers with a “Buy Now” option so buyers can purchase vehicles at a reserve price without $��6'��1 �8��$��#"��#�� %��"��

� Use your Manheim.com username and password to both buy and sell on OVE.com.

� Participate in special Online Event Sales as both a buyer and a seller.

� Instant access to both InSight ECRs and CARFAX reports for vehicles.

� Guaranteed title and money transfer through OVE.com’s facilitation service providers.



� You can search Manheim auction pre-sales, OVE.com and Manheim Simulcast with one integrated tool.





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� Good choice if you may not live near a physical location but still likes the excitement of the auction for buying and selling.

� Buyers can bid in up to six auction lanes at one time.

� Bid on vehicles in real time.

� Represent and sell your vehicles remotely with the Remote Sellerfeature.


Rev 01/20/2012

Manheim Digital

� Provides you with a better chance of selling vehicles online than those who do not purchase an InSight ECR.

� Reduces the chances of arbitration because the buyer knows exactly what he/she is purchasing.

� Guarantees consistency and quality in the lanes due to one set of inspection guidelines.



� Allows you to take advantage of the National Buyback Policyfor qualifying vehicles purchased through OVE.com, an OnlineEvent Sale, or Manheim Simulcast (with purchase of full 14-day PSI).


� Sellers who price their vehicles right have an increased chance of selling their vehicles both in-lane and online.

� Buyers can use MMR to compare values for vehicles they purchase in-lane or online.


Support









IMPORTING AUTOTRADER INVENTORY TO OVE.COM

Step 1. Click on the “Add Vehicles” tab from the Sell tab dropdown menu.

Step 2. Select the AutoTrader import option

Step 3. Sign in with the dealer’s AutoTrader login.

Step 5. Fill out the vehicle information

form.

Step 6. Completely fill out the Seller Disclosure section.

Step 7. Autotrader’s retail comments have been imported in by default. Advise your dealers to delete retail comments and change them to wholesale comments such as “Front line ready, smog and safety inspections completed” or “Altered suspension however will guarantee frame and engine”.

Step 8. Set pricing & Activate listing. Tip: Keep pricing realistic! Within 110% MMR is the sweet spot.

IMPORTING AGGREGATOR INVENTORY TO OVE.COM

Aggregators are companies that collect and send out data for dealers (VIN, make, model, year pictures, etc.) to websites like Autotrader.com, Cars.com, OVE.com, etc. The term aggregator is not always recognized by dealers, they may recognize these companies as their internet marketing companies.

Once the feed is enabled for Manheim.com/ OVE.com, inventory will automatically be sent to the customers Inventory Manager, simplifying the listing process. VIN, vehicle information, comments, and pictures of the inventory will be ready to activate. Dealers must add price, time and facilitating location for the listing to go live.

Enabling the Aggregator Feed

Step 1: Ask the dealer if they use an aggregator company to feed their inventory to websites and check to be sure the company is on the list of aggregators we work with.

Step 2: Setup the feed by calling the aggregator and requesting them to add Manheim.com/OVE.com to their list of websites for your dealer. You will need the dealerships name and 5 million number for the request. You can also email [email protected] to request OVE.com support for enabling the feed. Include Dealership name, Aggregator Name, 5 million # and Dealers Contact Information in the email. The process takes 24 to 48 hours for to activate.

Once the feed is active, the dealer will need to login to OVE.com and select which cars he would like to list on OVE for wholesale.

Activating Aggregator Listings for OVE.com

Step 1: Click on “Inventory Manager” tab from the Sell tab dropdown menu. If units are not in Inventory Manager from Aggregator Feed, click on “Add Vehicles” and import units into Inventory Manager.

Step 2: The dealer will need to select which cars he would like to list on OVE, then click the “Edit Listing” on the far right column.

Step 3: Fill out the Vehicle Description Information including all Red Asterisks as they are required fields for activating units. Instruct them to fill out as much detail as they can.

Step 5: Set pricing and listing duration to activate listing. Tip: Remember this is a wholesale marketplace so pricing must be less the 120% of MMR.

Best Practices:

1.� Remember that dealers are trying to get rid of the “WRONG UNIT” to get the “RIGHT UNIT” to retail. Have a conversation around listing inventory they are motivated to sell.

2.� Typically a dealer has more inventory than what is advertised through an aggregator. Look for opportunities by asking if they have more cars they can list through the normal “Add Vehicle” listing process on OVE.

3.� Help your dealer plan. Ask them what TURN they are working off (45 day, 60 day and changes quarterly) so you can start the dialogue about starting the wholesale process a little earlier with OVE.com since they can keep the inventory on their lots.

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Current List of OVE Aggregators

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OVE Priced Right Policy

Updated: September 1, 2011

Every vehicle listed on OVE.com must have a Buy Now or Reserve (Floor) selling price equal to or less than 120% that vehicle’s average Manheim Market Report (MMR) wholesale price. Any vehicle that is listed with a Buy Now or Reserve selling price that exceeds 120% of average MMR for that vehicle will be declined.*

Rationale

Manheim is dedicated to making the buying and selling process as easy and convenient as possible. Our Priced Right Policy is a direct reflection of customer feedback and our own observations regarding what vehicles sell and don’t sell on OVE.com. Buying customers have told us that a major barrier to buying online is that vehicles are often “not priced right.” Our own studies confirm this: vehicles priced well above MMR draw little bidding and sale interest from buyers. Simply, vehicles that are priced right from the beginning are much more likely to attract interest and sell. Our policy is designed to fairly represent both the interests of the seller and the buyer so that you can close more deals.

How it Works

If you attempt to list a vehicle in OVE.com with a Buy Now or Reserve (Floor) Price that is more than 20% above Average MMR, a warning will appear. The warning gives you the choice of adjusting the vehicle price and proceeding with your listing, or choosing not to list your vehicle on OVE.com.

Pricing for listings sent through bulk listing mechanisms, like CSV and XML, will also be checked againstthe Priced Right Policy. If pricing is outside policy guidelines, the listings will be accepted, but they willnot be activated until pricing is adjusted.

Listing Type Priced Right Policy ApplicationBid with Buy Now Reserve (Floor) Price & Buy Now PriceBuy Now Buy Now Price

Bid Reserve (Floor) PriceBuy Now with Make an Offer Buy Now Price

*Terms & Conditions

• �� ¡¢�£�¤��¢�¥¦�¢¦£�¢�§¨¦�¢�©¢©£¢��¢�¥¦ ¢�ª«¢¦¬©�¢¦�£¦¡�¢ ®®¯¢¦£�¢¦¤¤��¦¬��¢• �� ¡¢�£�¤��¢�¥¦�¢¦£�¢¡£�¦��£¢ �¥¦ ¢�ª«¢¦¬©�¢ ¦ �£¦¡�¢ ®®¯¢°��¢¬�¢��¤�� ¢• ±�¥�¤��¢ ©�¢ ��¢ � ¢®®¯¢°��¢²³´¢¬�¢�¨¬µ�¤�¢ �©¢�¥�¢��¶��¢ ©·¢�¥�¢¸£�¤��¢¯�¡¥�¢¸©��¤¹¢

�º¦¶��¢¢²© »��¦ �¦£�¢ �¥�¤��¢ �¨¤¥¢¦�¢¶©��¢ �©¶�¢¶©�©£¤¹¤��¢ ¦ �¢�©¶�¢¤�¦��¤¢¤¦£�¢¶¦ ¨·¦¤�¨£��¢ ¬�·©£�¢¼½¾¼¢

• ´¥�¢¸£�¤��¢¯�¡¥�¢¸©��¤¹¢�©��¢ ©�¢¦��¹¢�©¢�¥�¤��¢·¦¤��¦��¢¦�¢³±�¿¤©¶À�¢Á¦ ¦��¦ ¢Â¸�¢©£¢�©¢¤©¶¶�£¤�¦�¢¤¦£�ÃÃ¢��¢© ¢�¥�¢��¢

For additional information, please call Manheim Customer Care 1-866-MANHEIM (626-4346).�� ¢

Manheim Financial Services (MAFS)


Rev 01/20/2012



OverviewManheim Financial Services (MAFS) provides vehicle �-��%�� wholesalers, and rental dealers in the U.S. and Canada.

MAFS provides access to per car insurance services, as well as a receivables funding program for established Buy-Here Pay-Here MAFS customers. In addition, MAFS� ��$�� "��-��%��programs for experienced dealers, such as RecreationalVehicle, Powersports, Motorcycle, and Big Truck.

There are two main MAFS products: Inventory Financing and Rental Inventory Financing.

ValueMAFS offers you a preferred status with optimum customer service, while providing simplicity in the process of $��-�"��'�"��"��.��"�-��MAFS� %��-��3�� MAFS is also available in more than 120 independent non-Manheim auction locations.

Primary Points

� 1 ��"��3��-��%��#��"��-��

� Provides industry-leading customer service and administrative services.

� Provides purchasing power at 200+ auctions in the U.S. and Canada.

� Provides purchasing power online.

� You can make MAFS payments online through myAccount.

� Provides access to per car insurance services.

� ��-��%��Recreational Vehicle, Powersports, Motorcycle and Big Truck.)




MAFS Individual Offerings

MAFS Advantage

� MAFS offers competitive pricing and industry-leading customer service.

� All Manheim North American operating locations have a MAFS�� %��#��"��-��3�� -��valuable administrative services.

� In addition to Manheim, MAFS can be used to purchase vehicles at all National Auto Auction Association (NAAA) member auctions.

� MAFS can be used to purchase vehicles online.

� Manage your MAFS account and make payments online 24/7 through myAccount or usemafs.com.

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� ��-��%�� "��

� Provides industry-leading customer service.

Gold Program

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Rental Inventory Financing

� Designed for experienced Buy-Here Pay-Here customers.

� Provides point-of-sale funding on retail contracts.


Receivables Funding Program

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� Easy sign-up / application process.


45 Special Program


Rev 01/20/2012

InSight

InSight

OverviewManheim InSight ECR is a premium, buyer-focused inspection product designed to increase in-lane and online success.

Manheim InSight ECR featuresour exclusive AutoGrade—an��%��"��the proper Manheim/NAAA vehicle grade based on the collected vehicle information.

Vehicle images, inspection content, and AutoGrade appear online through Manheim’s Simulcast andmay also be posted with OVE.comlisted vehicles.

ValueA consistent full disclosure inspection helps you to make an informed buying decision both online and in-lane. This offering protects both buyers and sellers and provides a decreased risk of arbitration and higher sales.

Primary Points

� Accurately depicts the physical condition of the vehicle using an objective, consistent, computer-based formula.

� Uses a cutting edge decimal grading system, which provides a more accurate view of the vehicle.

� �� $��%��#"��$�3��%��"��#��

� Uses one set of inspection guidelines for all clients to guarantee consistency and quality.

� ��-��$��%�� -��"��

� Allows for a clear understanding of vehicle condition and reconditioning recommendations.

� Provides a decreased risk of arbitration.

� Provides a higher sales percentage and price both online and in-lane.



InSight




� Allows you to take advantage of the National Buyback Policyfor qualifying vehicles purchased through OVE.com, an OnlineEvent Sale, or Manheim Simulcast (with purchase of a full 14-day PSI).

� Sellers can use any of Manheim’s Frontline Service offerings to ��%)��-��"��"��"��"��(�$� ��making the vehicle available to buyers.

� Buyers can use any of Manheim’s Frontline Service offerings to ��%)��"��InSight ECR before making the vehicle available to retail customers on their lot.

InSight Advantage

� '�"��%��#"�� -�"��!��condition.

� Vehicle images, inspection content, and AutoGrade appear online through Manheim’s Simulcast and OVE.com.

� Manheim InSight ECR features our exclusive AutoGrade��%��"��"��proper Manheim/NAAA vehicle grade based on the collected vehicle information.

Support









Grade 5, Extra Clean - Vehicle is in excellent condition, with only minor defects in panel surfaces as noted in the condition information for each vehicle. The body panels require no conventional body or paint work, but may have had limited high quality repairs performed. There are no missing, broken, or damaged parts that require replacement. The interior compartment has no cuts, tears or burns that require repair and does not show signs of wear. The vehicle’s frame/structure has not been repaired or altered, and is expected to measure to published specifications. Vehicle is mechani-cally sound and all accessories are operable. All fluid levels are full and clean; all tires will be near new or better.

Grade 4, Clean – A better than average unit with minor chips or scratches in panel surfaces as noted in the condition information for each vehicle. This vehicle may require minor conventional body and paint work or removal of small dents that have not broken paint using Paintless Dent Repair.The body of the vehicle may have had high quality conventional repairs. A minor missing or broken part may require replacement as noted. The in-terior is clean and will show minimal wear. The vehicle may have sustained cosmetic or light collision damage and been repaired to collision industry standards. The frame/structure has not been damaged or repaired and is expected to measure to published specifications. Vehicle is mechanically sound, and all accessories are operable. Vehicle may need fluids serviced, or tires rotated. Only scheduled maintenance will be necessary. Tires will be good or better.

Grade 3, Average – The average vehicle will have normal wear and tear (for example, parking lot dings, small scratches, chips and/or minor broken parts). It may require some conventional body and paint work or replacement or parts as noted in the condition information for each vehicle.The interior will show signs of normal wear and usage, requiring repair or replacement of parts as noted. Prior repairs may have been performed on this vehicle at an acceptable quality level. The vehicle may have sustained cosmetic or light collision damage and been repaired to collision industry standards. The frame/structure has not been damaged or repaired and is expected to measure to published specifications. Vehicle is mechanically sound, but may require maintenance or minor repair accessories. The fluid level may be low or require replacement. Tires will be average or better.

Grade 2, Below Average – Vehicle shows signs of abnormal wear and tear. The body has dents, scratches, and body panels that may require replacement as noted in the condition information for each vehicle. Broken and missing parts are to be expected. The interior shows signs of excess wear with burns, cuts or tears, and non-removable stains as noted. This vehicle may have multiple prior repairs performed at substandard levels, which may include repaired or unrepaired collision and/or frame/structure/ damage. The frame/structure is not expected to measure to published specifications. Vehicle may have mechanical damage that prohibits vehicle from operating properly. Repairs can be made, but engine and/or trans-mission may be in poor condition. Operability of accessories is questionable. Fluids are low or require replacement. Worn tires are to be expected.

Grade 1, Rough – This vehicle has been severely abused or has sustained major collision damage, but may be drivable. It is cost prohibitive to extensively recondition this vehicle by automotive industry standards. The frame/structure is not expected to measure to published specifications. Although operable, this vehicle is near the end of its useful life. Operability of accessories is doubtful.

Grade 0, Extra Rough – Vehicle is inoperative. Unit is good for parts only. Mechanical and body parts may be inoperable, disconnected, dam-aged or missing.

Note: Flood damaged vehicles will not exceed a grade value of 2.

THESE ARE GENERAL GUIDELINES FOR DEFINING APPROPRIATE GRADING OF VEHICLES. THE VEHICLES HAVE TO BE JUDGED ON THEIR TOTAL CONDITION AND NOT STRICTLY WHETHER THEY MEET EVERY LINE OF THE DEFINITION EXACTLY. THIS GRADING SYS-TEM DOES NOT TAKE INTO ACCOUNT THE MILEAGE ON THE VEHICLE. IT IS INTENDED ONLY TO REFLECT THE OVERALL CONDITION OF THE UNIT. MILEAGE HAS A DIRECT CORRELATION ON A VEHICLE’S WHOLESALE VALUE AND SHOULD BE TAKEN INTO ACCOUNT WHEN EVALUATING A VEHICLE’S VALUE.

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Manheim Post-Sale Inspection Policy Background/Overview Manheim created its Post-Sale Inspections (“PSI”) as a tool to keep deals together and provide dealers with peace of mind. A dealer purchasing a PSI has assurance that the vehicle purchased passed a rigorous test, was properly represented by the seller and that Manheim guarantees that the vehicle meets the dealer’s expectations. Further, Manheim stands behind every inspection for 7 or 14 days after PSI completion.

PSI PolicyVehicle Qualifications:Green light vehicles that run at a Manheim facility or channel including in-lane, Simulcast and OVE with a final sale price greater than $3000 and an odometer reading of less than 125,000 miles are eligible for a Post Sale Inspection.

PSI Inspection Checklist:The following items and areas are included as part of the Full Post Sale Inspection. The checklist applies to defects that are singularly $500 or more to repair or replace on vehicles sold in-lane and $500 cumulative visible damage on vehicles sold online.

� Odometer Verification � Transmission Engages & Functions � Engine Function & Operation � 4X4 System Engagement � ABS/Brakes Function � Paintwork Inspected � Flood Inspection � Electrical Accessories Checked for Function � Emission Control Equipment Present � Air Conditioning System Compressor Engagement Check � Supplemental Restraint System/Airbags Check � Frame or Unibody Structure Checked for Damage

PSI Guarantee� Depending on the type of Post Sale Inspection selected, all items checked in the Post Sale Inspection are

guaranteed for 7 or 14 days after the sale. � If an item or part that was inspected fails during the guarantee period, the item will be replaced or repaired at

Manheim’s option. � Vehicles challenged for issues must have 200 miles or less accumulated on the odometer between the time

of inspection and the challenge date. � The Post Sale Inspection guarantee is not a buy-back policy but a guarantee of the operation and function of

the items inspected. � The Post Sale Inspection is not an extension of the Manheim National Arbitration Policy.

PSI Terms and Conditions � The buyer is responsible for the PSI fee even if the vehicle fails inspection � The guarantees and provisions apply only to the original buyer of the PSI. This guarantee is voided once

the vehicle is re-sold. The PSI guarantees cannot be transferred to any subsequent wholesale or retail vehicle buyer.

� Vehicles that pass the PSI and are later found to have arbitral items will be processed in the same manner as all other arbitrations. If the arbitral items found were missed on the PSI, Manheim will be responsible for the arbitration in discussions with the seller.

� If a vehicle fails a Post-Sale Inspection and the buyer chooses to void the sale based on misrepresentations made as to the vehicle’s condition, the vehicle would enter the arbitration process.

� Vehicle condition at the time of return must be the same or better as when purchased

� Manheim will not reimburse a dealer for transportation, reconditioning or other work or expenses performed on vehicles that are returned.

� The following are excluded and not covered under the PSI policy:* o Any vehicle sold “AS IS” o Vehicles with a sales price of $3000 and under o Vehicles with odometer of 125,000 miles and greater, regardless of light representation o Kit Vehicles o Hand-Built Exotic Vehicles (including but not limited to Aston Martin, Bentley, Bugatti, Dodge Viper,

Ferrari, LaForza, Lamborghini, Lotus, Maserati, Maybach, McClaren, Panoz,H1 Hummer, & Rolls Royce…)

o Kit Vehicles* o Trailers* o Motorcycles* o Watercraft* o Recreational Vehicles* o Antiques (20 years or older)* o Homemade Vehicles* o Modified Vehicles* o Heavy Trucks and Equipment o Vehicles or conditions specifically excluded in the most current NAAA Arbitration Policy

� Manheim reserves the right to limit the number of times a Purchasing Dealer may participate in this policy � Manheim reserves the right to modify, alter, discontinue or terminate this policy at any time for any reason

whatsoever, with or without notice � If these Terms and Conditions are not satisfied, Manheim’s current Arbitration Policy will apply to any and all

disputes

*Kit, trailers, motorcycles, watercraft, recreational, antiques (20 years or older), homemade and modified vehicles are sold “AS IS” as per the Manheim National Arbitration Policy and have no odometer or frame guarantee by the auction.

Effective August 1, 2011

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Background/Overview Green light vehicles that run at a Manheim facility or channel -- including in-lane, Simulcast and OVE.com -- with a final sale price of $3,001 or more and an odometer reading of less than 125,000 miles are eligible for a Post-Sale Inspection. The updated PSI Policy excludes vehicles with 125,000 miles or more from receiving a PSI. Some buyers have requested that these higher mileage vehicles have major systems checked to provide more information on the purchase. Some locations have already begun offering some sort of inspection for dealers. In an effort to promote consistency, Manheim has developed the Sale Day Check.

FAQs:

What is the guarantee period for the Sale Day Check?

There is no guarantee period for the Sale Day Check. It is an observational check only. The standard Manheim National Arbitration Policy provisions would apply.

Are vehicles sold green light with 125,000 miles or more eligible for a full PSI?

No. Vehicles with 125,000 miles or more, regardless of light condition, are not eligible for a full PSI.

Are vehicles sold green light with 125,000 miles or more eligible for a SALE DAY CHECK?

Yes. Green light vehicles with 125,000 miles or more are eligible for a SALE DAY CHECK. The Sale Day Check is an observational check only. There is no guarantee other than that found in the national arbitration policy.

Are vehicles sold green light with 125,000 miles or more eligible for a frame check?

Yes. Green light vehicles with 125,000 miles or more are eligible for a frame check unless frame or structural damage has been announced. The frame check is an observational check only. There is no guarantee other than that found in the national arbitration policy.

Which items are checked in a Sale Day Check?

The checklist includes transmission engagement and function, engine operation, 4X4 engagement and frame or unibody structure checked for damage.

Are all locations supposed to be using the same checklist of items or can individual operating locations develop their own checklist?

All locations should be using the same checklist on Sale Day Checks to drive consistency in all markets and locations. A location should not be developing a separate checklist. How locations check each item may be slightly different depending on order of inspection (top check, frame check, test drive).

Are there exclusions to vehicles eligible for a Sale Day Check?

There are exclusions on vehicles eligible for a Sale Day Check. Only Green Light vehicles are eligible; they must sell for $3001 or more and they must have 125,000 miles or more. Vehicles with less than 125,000 miles are not eligible for this check but are eligible for a full 7-Day or 14-Day PSI.

How should Sale Day Check pricing be determined?

Sale Day Check Pricing is a flat fee. Pricing for Sale Day Checks are set at the lowest level of national tiered pricing. This is currently $90.

What is the protocol for vehicles that fail a Sale Day Check?

For vehicles that fail the Sale Day Check, buyers will be contacted by the auction location and notified of the results. Buyers will then make a decision whether to arbitrate the vehicle.

Manheim Key AccountsWe have an extensive selection of inventory available from names you know and trust. Here is a list of Manheim partners in your market.

Dealer Registration

Dealer Sign-Up Quick Reference| 3Rev 05/07/2010

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�� Each dealership lot location must be enrolled separately in 9��9��. The physical street address must match the lot address listed on the dealer license for each unique account. The dealership enrollment is completed preferably by the #:��. However, an #+;��9��<�$�� is also acceptable.

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• State required dealership license(s)

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• Digital photo for the individual (may be e-mailed to customer support)

4| AuctionACCESS, Manheim.com, Online Payment Registration

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• Includes access to �� , #\[��, and ��9�� (to view account balances and transactions only)

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• If the dealer wants to pay by another method other than cash.

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• If the dealer wants to make online payments.

��The individual 9��9�� enrollment is completed once by a person. The #:�� or #+;�� who completed the online dealership enrollment does not complete the individual enrollment. His/her individual information was already collected during the dealership sign-up process.

=��$��$��9��9��>�

• Check e-mail to find registration confirmation messages including 9��9�� ID number (individual 100 Mil).

• Go to ��9�� using the username and password created during enrollment.

=��$��`��!�?��$�`��>�

@� 9��9�� Dealer Authorization/Removal of an Individual

• Must be completed by the individual for each dealership for which he/she wants to be associated with and work.

• Must be signed by the dealership #:��]��9��<�$��having authority to approve the person to work for their dealership.

=��$��`��!�?��$�� >�

• Salesperson license (if required by state)

• Government-issued personal ID (driver’s license, passport, etc.)

• Digital photo of individual (e-mail to customer support)

DARI Form (Rev. 03/05/2008) © Copyright 1998-2008 AutoTec, LLC. All rights reserved.

Dealer Authorization/Removal of an Individual

Dealership Name: Dealership AuctionACCESS ID:

To Whom It May Concern:

Printed Legal Name of Individual Individual's AuctionACCESS ID Date of Birth

Signature

By:

Printed Name

Title

Its:

Date:

of Authorized Signer (Owner/Officer/Manager)



Add or Change Roles

The business referenced above (“Dealership”) wishes to authorize and register the individual listed above (“Individual”) to serve in the role(s) approved below. Dealership understands and acknowledges that this role(s) will be applicable to all AuctionACCESS subscribing customers (“Subscribing Customers”) where the Dealership is registered to do business.Dealership further understands and acknowledges that this authorization will be valid until such time as the Dealership provides written notice of termination of authorization by completing the “Remove All Roles” section of an Individual Dealership Authorization or Removal Letter.

The role(s) designated below will be the only role(s) in effect for this Individual for this Dealership, replacing any previous role authorization(s).

Representative Owner Officer or Authorized Signatory Driver

If, and only if, the Individual is authorized as a Representative (“Authorized Representative”), the Individual is authorized to buy and sell automobiles for the Dealership and, in connection therewith, to execute company checks or drafts and any other necessary instruments or documents on behalf of said Dealership at any Subscribing Customer where Dealership currently does or may do business until such time as the Dealership provides written notice of termination of authorization by completing the “Remove All Roles” section of an Individual Dealership Authorization or Removal Letter. The Dealership further guarantees performance of all obligations and transactions of such Authorized Representative on its behalf and agrees to indemnify and hold harmless the Subscribing Customer and AutoTec, LLC including their agents and affiliates from all loss and/or expense caused by said Dealership’s Authorized Representative’s actions. This guaranty includes but is not limited to losses from dishonored checks or drafts, defective titles, and false or inaccurate Odometer Mileage Statements as well as any expense incurred in attempting to collect such losses, including attorney fees.

Remove All Roles

Dealership wishes to remove the Individual listed above from its account with all AuctionACCESS Subscribing Customers where the Dealership conducts business.This Individual is no longer authorized to conduct business on behalf of above listed Dealership in any role.

Remove All Roles

Signature

Registration Application

Dealership AuctionACCESS ID:

Trade or DBA Name:

Legal Name (if different):

Government Business ID:

RIN (Canadian Province of Ontario only):

Company Type:Limited PartnershipGeneral PartnershipSole Proprietorship

Lot Address:

City: Colony (if applicable):

St/Prov (if applicable): Postal Code: Country:

Mailing Address:

City: Colony (if applicable):

St/Prov (if applicable): Postal Code: Country:

Bus. Phone Number: Bus. Fax Number:

Email Address: Website Address:

Check all that apply New Used Lease Wholesale Parts Salvage Export Rental

Automobile

Motorcycle

Moped

RV

Mobile Home

Trailer (Pull Behind)

Motorcycle (Off Road)

ATV

Snowmobile

Heavy Equipment

Boat

Personal Watercraft

Airplane

Dealership Information

Contact Information

Business Types

Date Business Started:

Business Corporation Limited Liability Company Unlimited Liability Corporation

Check only one

Form No. 101 (Rev. 09/27/2010) © Copyright 1998-2010 AutoTec, LLC. All rights reserved.Page 1 of 2


Date:

Witness/Attester:

Legal Name of Entity (Corp/LLC/LLP/ULC/Partnership/Individual) Trade or DBA Name of Entity

The undersigned Entity (“Entity”) does hereby authorize AutoTec, LLC, its affiliate Auction Insurance Agency, and those of its customers that subscribe to AutoTec’s AuctionACCESS system (including Manheim Auctions, Inc. and its subsidiaries, ADESA Inc. and its subsidiaries, and all other customers subscribing to AutoTec’s AuctionACCESS System) and to which Entity registers or otherwise provides its AuctionACCESS number at any time (“Subscribing Customers”) to obtain, store, use and provide to Subscribing Customers the information contained on this application and other information regarding the Entity, including credit information, such as bank information and credit reports, and understands that AutoTec provides this information to said Subscribing Customers without verifying the same, on an “as is” basis, expressly disclaiming any express or implied warranties regarding such information. Subscribing Customers are not limited to businesses engaged in the automobile dealer or auction industries, but may also include other businesses providing goods or services to such industries. By signing below, the Entity (1) agrees to the terms of this application, any exhibits hereto, and AutoTec's Terms and Conditions (as they may be amended from time to time) posted on AuctionACCESS.com, (2) warrants that it is solvent and that the information provided herein is complete, accurate and truthful, (3) acknowledges that registration in the AuctionACCESS System is no guarantee of purchasing privileges or credit, (4) agrees to be bound by the policies and procedures of each Subscribing Customer atwhich they are registered via AuctionACCESS , (5) agrees that AutoTec, LLC, its affiliate Auction Insurance Agency, and its Subscribing Customers, on their own behalf or on behalf of their respective sellers, consignors, or other customers, for any commercial or advertising purpose, may contact Entity using the telephone numbers (whether business, home or mobile numbers), fax numbers, e-mail addresses, and other contact information provided on this form, or at any other address, telephone number, facsimile number or e-mail address used in connection with Entity’s business, and (6) agrees to disclose AuctionACCESS numbers only to Subscribing Customers. Each of the undersigned also agrees in his/her individual capacity that AutoTec, LLC, its affiliate, and its Subscribing Customers may obtain, store, provide, and use that individual’s credit information, including bank information and credit reports, in the same manner as described above for Entity.

Signature

By: Printed Name

TitleIts: of Authorized Signer (Owner/Officer/Manager)



Auction Name Phone Number

Franchise Name Franchise Number Franchise Name Franchise Number

Agreement

Signature

References

Franchise Information

Owners

Owner Name Owners AA ID Owner Name Owners AA ID

Form No. 101 (Rev. 09/27/2010) © Copyright 1998-2010 AutoTec, LLC. All rights reserved.Page 2 of 2

Date: Individual's AuctionACCESS ID:

To Whom It May Concern:The individual referenced below (“Individual”) wishes to register, as of the date listed above, with AutoTec, LLC’s AuctionACCESS System. The Individual does hereby authorize AutoTec, LLC, its affiliate Auction Insurance Agency, and those of its customers that subscribe to AutoTec’s AuctionACCESS System (including Manheim Auctions, Inc. and its subsidiaries, ADESA, Inc. and its subsidiaries, and all other customers subscribing to AutoTec’s AuctionACCESS system) and to which Entity registers or otherwise provides its AuctionACCESS number at any time (“Subscribing Customers”) to obtain, store, use and provide to Subscribing Customers the information contained on this form and other information regarding the Individual, including credit information, such as bank information and credit reports, and understands that AutoTec provides this information to said Subscribing Customers without verifying the same, on an “as is” basis, expressly disclaiming any express or implied warranties regarding such information. Subscribing Customers are not limited to businesses engaged in the automobile dealer or auction industries, but may also include other businesses providing goods or services to such industries. By signing below, the Individual (1) agrees to the terms of this registration and AutoTec's Terms and Conditions (as they may be amended from time to time) posted on AuctionACCESS.com, (2) warrants that he/she is solvent and the information provided herein is complete, accurate andtruthful, (3) acknowledges that registration in the AuctionACCESS System is no guarantee of purchasing privileges or credit, (4) agrees to be bound by the policies and procedures of each Subscribing Customer at which they are registered via AuctionACCESS, (5) agrees that AutoTec, LLC, its affiliate Auction Insurance Agency, and its Subscribing Customers may contact the Individual, on their own behalf or on behalf of their respective sellers, consignors, or other customers, for any commercial or advertising purpose, using the telephone numbers (whether business, home or mobile numbers), fax numbers, e-mail addresses, and other contact information provided on this form, or at any other address, telephone number, facsimile number or e-mail address used in connection with the Individual’s business, and (6) agrees to disclose AuctionACCESS numbers only to Subscribing Customers.

Date of Birth: Government Personal ID:

ID Number:

Home Address:

City:

State/Province (if applicable):

Country:

Postal Code:

Home Telephone:Mobile Telephone:

Colony (if applicable):

Voter Registration Card (Mexico Only)PassportState/Province Issued IDDriver's License

Individual Authorization Letter

Individual SignaturePrinted Legal Name of Individual

State/Province or Country:

Agreement

Photo Identification

Contact Information

Issue Date: Expiration Date:

Email:

IAL Form (Rev. 09/27/2010) © Copyright 1998-2010 AutoTec, LLC. All rights reserved.

© Copyright 1998-2010 AutoTec, LLC. All rights reserved.BAL Form (Rev. 02/02/2010)

Bank Authorization Letter

To Whom It May Concern:

In order to enable the undersigned dealership to participate in AutoTec’s AuctionACCESS System and thereby enhance its wholesale automotive business and ability to utilize bank accounts in connection with the same, you are hereby authorized to do the following:

Release credit information, including account statements, to AutoTec, LLC, its affiliate Auction Insurance Agency, and those of its customers that subscribe to AutoTec’s AuctionACCESS System (including Manheim Auctions, Inc. and its subsidiaries, ADESA, Inc. and its subsidiaries, and all other customers subscribing to AutoTec’s AuctionACCESS System and to which dealership registers or otherwise provides its AuctionACCESS number at any time) (“Subscribing Customers”).Include the information contained in the attached Bank Reference Letter regarding the undersigned dealership and its business checking and other accounts as requested by the AuctionACCESS Subscribing Customer, AutoTec, LLC and/or its affiliate, Auction Insurance Agency.

Share this information with the AuctionACCESS Subscribing Customers with whom I wish to register.

The information will be used for business purposes in connection with the AuctionACCESS System and/or affiliated programs provided for subscribing customers and for no other purpose.


Dealership Name:

Dealership Address:

Your prompt attention in answering the Bank Reference Letter will be greatly appreciated.

Sincerely,

By:

Its:

Signature of Authorized Signer (Owner/Officer/Manager)

Printed Name of Authorized Signer (Owner/Officer/Manager)

Title of Authorized Signer (Owner/Officer/Manager)

Arbitration

Arbitration PolicyAppendix I: NAAA Arbitration Policy Guideline

Effective Date: January 1, 2011

Standards Page 12 of 18

Appendix I. NAAA Arbitration Policy Guideline NAAA Seller Disclosure/Announcement Requirements Disclosure/Announcement Required Arbitration Period

Green Light Red Light Green Light Red Light R/D As-Is R/D As-Is

Missing Airbag Yes Yes B, C B, C Mechanical/Electrical Problems* Yes No A, C N/A Sludged Engine Yes No A, C N/A Cracked or Repaired Block Yes No A, C N/A Vehicles not equipped with air conditioning (calendar year or newer) Yes No A, C N/A Paintwork (3 panels or more) on current model year and newer (bumpers not included) Yes No A, C N/A 4X2 vehicles modified to resemble 4x4 Yes Yes A, C N/A Fuel Conversion Yes No B, C N/A Non-original Engine (excludes items replaced under manufacturer warranty) Calendar year and up to 4 years old Yes No B, C N/A Voided Factory Warranty Yes No B, C N/A Logo or Decal Misrepresentation Yes Yes A, C A, C Bio-Hazard Vehicles (both cleaned and contaminated) as required by law Yes Yes A, C A, C Structural Damage per NAAA Structural Damage Policy Yes Yes B, C B, C Flood Damage (By Auction inspection) Yes Yes B, C B, C State-issued VIN plates (including kit vehicles) Yes Yes B, C B, C Taxis, Livery vehicles, Police cars, Government vehicles that are calendar year and up to 4 years old Yes Yes B, C B, C Previous Canadian that are calendar year and up to 4 years old (unless state or local law supersede) Yes Yes B, C B, C Lemon Law/Manufacturer's Buyback Yes Yes B, C B, C Vehicles being sold with no title (Bill of Sale only) Yes Yes B, C B, C Not Actual Miles/Inoperative Odometer** Yes Yes B, C B, C Salvage or Reconstructed/Theft Recovery/Stolen vehicles (including history)** Yes Yes B, C B, C Gray Market Vehicles** Yes Yes B, C B, C Insurance and/or Salvage titles (including history)** Yes Yes B, C B, C

Vehicles being sold with a CO, MSO, or repo affidavit title (if required by state law) Yes Yes 7 days after

receipt of title 7 days after

receipt of title Pending state or local DMV fees or taxes over $100 due on vehicle (if required by state) Yes Yes

7 days after receipt of title

7 days after receipt of title

Any state required damage disclosure Yes Yes 7 days after

receipt of title 7 days after

receipt of title Flood Damage history (discovered by DMV or Insurance company records) Yes Yes 120 Days 120 Days Items subject to arbitration Online ONLY: Glass Damage/Hail Damage/Tire Problems* Yes No C N/A Upholstery Problems/Visible Body Damage /Paintwork* Yes No C N/A Arbitration Period A: In-Lane - Sale Day Only B: In-Lane - 7 calendar days C: Online - 2 calendar days upon verified receipt not to exceed 10 calendar days from purchase *In-Lane must disclose defects that are singularly $500 or more to repair *On-Line must disclose defects that are cumulatively $500 or more to repair **These transactions can be rescinded if arbitrated within the stated time limits. Arbitrations initiated after the stated timeperiod will be addressed via the depreciation formula described in Section VI, Item 1 (Title Arbitration Policy section)

MANHEIM'S NATIONAL BUY BACK POLICY FOR OVE.COM AND ONLINE EVENT SALES ON SIMULCAST

BackgroundTo allow dealers to enjoy the convenience of buying wholesale vehicles online and still 'kick the tires' of the vehicles they purchase, Manheim has implemented a �� for all qualifying purchases made on OVE.com and for all qualifying purchases made during its Online Event Sales on Manheim Simulcast. The policy works by allowing the Buyer (Purchasing Dealer) to return any qualifying vehicle* purchased on OVE.com, or purchased during Online Event Sales on Manheim Simulcast to any Manheim Operating Location or participating independent auction within 14 calendar days of purchase (Sale Day = Day No.1) with satisfaction guaranteed. The policy does not include vehicles sold "As Is", specialty vehicles, salvage vehicles or heavy trucks. All terms of the policy must be met, including the purchase and successful completion of a PSI, in order for a vehicle purchase to "qualify". Dealers should read the policy carefully and adhere to all policy terms.

Policy TermsUnder terms of the policy, all Manheim and participating independent auctions will repurchase any qualifying vehicle* sold on OVE.com or through Online Event Sales on Manheim Simulcast, for a period of 14 calendar days total of Sale Day (Sale Day = Day No.1). The Purchasing Dealer will be required to return the vehicle to a U.S. Manheim Operating Location, or participating independent auction at their own expense.

Offer Terms and Conditions

� Offer is only valid for United States dealers purchasing qualifying vehicles* from facilitating locations within the United States.

� This policy applies to all Manheim U.S locations. Non-Manheim facilitation locations are not required to participate in Manheim's National Online Buy Back Policy for OVE.com and Online Event Sales on Simulcast, so dealers should contact these facilities before purchasing to confirm their participation in this policy.

� The Purchasing Dealer must purchase a PSI from the facilitation location at the time of purchase and the vehicle must pass the PSI for this policy to be in effect.

� "As Is" vehicles are not covered under the terms of the Manheim's National Online Buy Back Policy for OVE.com and Online Event Sales on Simulcast.

� The vehicle must be returned to a Manheim Operating Location, or participating independent auction, within 14 calendar days total of Sale Day (Sale Day = Day No.1). Vehicles can be returned to any Manheim Operating Location or participating independent auction regardless of the original Facilitating Location.

� Total purchase price of the vehicle cannot exceed $40,000.00.� No refunds will be granted for success, facilitation, or buy fees, PSI fees; transportation fees, or any

additional costs incurred by the Purchasing Dealer, including, without limitation, costs for reconditioning or body work, tires, labor, transportation or any additional costs associated with the transaction.

� Refund will only include the purchase price of the vehicle not to exceed 102% of average MMR at the time the vehicle was purchased.

� Vehicle condition at the time of return must be the same or better as when purchased as determined by the facilitating location.

� The following mileage limits and terms apply: o If the vehicle was transported to the Buyer's location, incurred mileage cannot exceed 50

miles from the Odometer Statement. The Bill of Lading must be presented to the Operating Location at the time of return.

o If the vehicle was driven to the Buyer's location, the mileage cannot exceed the round trip driving distance from the Selling location to the Buyer's location plus an additional 50 miles. The Bill of Sale must be presented to the Operating Location at the time of return.

o Total mileage cannot exceed 200 miles from the Odometer Statement at the time of purchase.

o If the mileage limit has been exceeded, this policy will become null and void.o Offer is valid at all Manheim Operating Locations and participating independent auctions.

� OVE.com and Online Event Sales on Simulcast reserves the right to limit the number of times a Purchasing Dealer may participate in this policy.

� OVE.com and Online Event Sales on Simulcast reserves the right to modify, alter, discontinue or terminate this policy at any time for any reason whatsoever, with or without notice.

� If these Terms and Conditions are not satisfied, OVE.com's and Online Event Sales on Simulcast's current Arbitration Policy will apply to any and all disputes.

* Salvage vehicles, specialty vehicles, heavy trucks and vehicles sold "as is" are not considered qualifying vehicles and are excluded from this policy. ** Participating independent auctions act as facilitation service providers (FSPs) for OVE.com and Online Event Sales on Simulcast. All FSPs guarantee title, money, and provide arbitration if needed on OVE.com and Online Event Sales on Simulcast transactions. Independent auctions are not required to adhere to the Manheim's National Online Buy Back Policy for OVE.com and Online Event Sales on Simulcast, however, so dealers should contact these facilities before purchasing to confirm their participation.

¢

Manheim’s�$3,000�&�under�Arbitration�Policy�

�

All�vehicles,�both�in8lane�and�Simulcast,�selling�for�$3,000�and�under,�by�default,�are�considered�AS8IS�and�are�only�subject�to�arbitration�for�odometer�issues�(present�and�history)�and�title�

issues�(present�and�history).�

��What�this�means:�� Any�vehicle�sold��in8lane�and�on�Simulcast,�regardless�of�selling�light,�that�

sells�for�$3,000�&�under�will�be�considered�AS8IS�and�only�subject�to�arbitration�under�limited�conditions;�and�

�� All�vehicles�will�be�offered�under�the�Red�Light�if�the�bidding�process�

starts�under�$3,000;�and��

� Sellers�will�have�the�option�to�change�the�selling�light�from�Red�Light�to�Green�Light�once�the�bidding�exceeds�$3,001�

��Effective�August�1,�2011�

,-./01-23�45.1�1.36-71.158393:;�;3<45�/012=3,-./01-283>�1?-2/3

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Due to variationsin either state lawor geographiccustoms, someguidelines areunique to eachManheim operatinglocation with respectto the amount oftime a seller has tosurrender title. Thisreference sheet hasthe specific timeallowances concerninglimits to surrender title(T/A days) for each U.S.operating location.

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“Simulcast Remote SellerSell

Step 2

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Step 3

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For questions or technical assistance, please contact Simulcast Customer Care Coverage at 1-800-377-4343;

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The block will know you are online and controlling the sale — there’s nothing you need to do.

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“Counter” button — only the highest biddsee this offer.

If ywiland

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To send an instant message in real-time tobidd j t t d hit “A

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blitz pitch book

Documents