BELA JOHNSON 3919 East Hillery Drive, Phoenix Arizona 85032 I 602-377-4114 I BelaJohnson.az@gmail.com

SUMMARY Project management, business analysis, and systems administration with a record for delivering cost effective, high performance business process analysis/modeling and translation of needs into functional project results. Highly organized and detail oriented with unique expertise as a skillful liaison between clients and information technology departments, and the ability to effectively communicate across all management levels, including Senior Management and Boards of Directors. MAJOR ACCOMPLISHMENTS ♦ Promoted to department lead overseeing team members in the use of all content management

systems and other technologies. ♦ Led multiple database system conversion and content restructure projects that, in the aggregate,

have reduced department expenses by $1.4 million annually. ♦ Business analysis and finished product designer for new business products that have since

resulted in over $1 billion in additional company assets, and for which I received the Stewardship & Service Award.

♦ Developed protocols for SEC and other rulemaking boards mandated process changes that resulted in industry wide best practices related to XBRL and XML data conversions.

♦ Played key role in the development of regulatory documents related to Voya’s IPO for which I received the Circle of Honor Award.

CURRENT EXPERIENCE Voya Investment Management (formerly, ING) Scottsdale, Arizona (2007 ~ Present) Provide project management and business analysis, as well as technical liaison, during strategy, planning, implementation, and process changes for all technology related systems within the legal department for this financial management company. Duties include: ♦ Define project scope including in-depth analysis, create input/output modeling, and develop

business process methodologies and best practices. ♦ Develop timelines, use cases, business process flows, and conceptual and physical data design

for new products. ♦ Lead planning and status meetings throughout project life cycles. ♦ Coordinate with stakeholders and senior management to understand business needs and

develop cost effective solutions. ♦ Manage the organization and human impacts of planned system changes; define plans to

address those impacts, and ensure Change Management plan is integrated with the IT plan. ♦ Manage relationships with numerous legal, business and technical clients.

Systems administration duties include: ♦ Administer and monitor complex database systems including compliance with security

measures and analysis of audit reports. ♦ Provide continuous analysis and system testing to discover areas to improve performance and

capacity. ♦ Troubleshoot system content files and data points, including debugging HTML code.

Management skills and additional duties include:

♦ Hire, develop, coach, counsel, and manage work load for 8 member team. ♦ Manage Business Continuity Plan processes and Operational Risk Management reporting. ♦ Well organized, detail oriented, and excellent at handling multiple simultaneous projects. PRIOR EXPERIENCE As a Senior Paralegal, duties included investigations, analysis, and preparation of document and case summaries; legal document management; second chaired at depositions and trials; mentor to new team members, evaluate work performance, and delegate tasks to staff. Holloway Odegard Forrest Kelly & Kasparek, P.C. Phoenix, Arizona (2006 ~ 2007) Senior Paralegal Bowman and Brooke, LLP Phoenix, Arizona (2004 ~ 2006) Senior Paralegal

EDUCATION Barclay College I University of California, Irvine I Cosumnes River College COMPUTER KNOWLEDGE AND EXPERTISE Excellent working knowledge of multiple programs and language protocols including MS SQL, XBRL, XML, and HTML, as well as relational databases and other technologies. Exceptional skills in the use of MS Office applications, including SharePoint. Other program knowledge includes: Adobe I Albridge Analytics I ArcProspectus I Ariba I ePerformance I eTime I InDesign I Oracle I PeopleSoft I ProspectusBuilder I Protegent I SharePoint I Summation I Trial Director I Visio I Windows I Westlaw I Workflow