bill stieber, ph.d. orchestrated dynamics stieber

Leading Teams In Stressed-out Times!


Bill Stieber, Ph.D. Orchestrated Dynamics www.stieber.com 1


StressStress

A condition or feeling experienced when a person perceives that demands exceed the personal and social resources the individual is able to mobilize

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ChangeSupportDemands of the jobJob RoleControl of work environmentRelationships within the workplace

Sources of StressSources of Stress

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Stages of TeamsStages of Teams

Strain

Stress

Burnout

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Top 10 Signs of Stress and BurnoutTop 10 Signs of Stress and Burnout

1. Indirect communication2. Insensitivity to others’ feelings3. Negative attitudes4. Reduced sense of humor5. Lack of caring attitude

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6. Reduced sense of team belonging7. Lack of team cohesiveness8. Breakdown of social manners9. Reduced team identity10. Reduced problem solving activities

Top 10 Signs of Stress and Burnout Top 10 Signs of Stress and Burnout (cont.)(cont.)

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1. Identify the stressors (at work)2. Decide who might harmed and how3. Evaluate the risk and take action4. Monitor your assessment over time

Steps to AssessmentSteps to Assessment

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Effective Teamwork

Business Focus

Engagement

Integrated Approach for Teamwork in Integrated Approach for Teamwork in Tough TimesTough Times

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Effective TeamworkEffective Teamwork

Higher levels of interpersonal communicationTeamworkAccountabilityTrust

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Business strategy

Specific goals and results

Effective organizational communication

Business FocusBusiness Focus

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EngagementEngagement

Visioning and goal setting

Optimism

Energized practices

Emotional Intelligence

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Emotional EngagementEmotional Engagement

Proud of organization’s mission, values and

reputation

Valued by manager and colleaguesInformed; opinions are considered

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Communicate the MessageCommunicate the Message

Reinforce core messagesReinforce regularlyTimely advice Right informationRight timeSolicit input and feedback Over-communication

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Different Methods of CommunicationDifferent Methods of Communication

Verbal

Email

Visual

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Emotions are ContagiousEmotions are Contagious

Person upset or angry – quickly spread

A person with good sense of humor – get whole room laughing

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Leadership StrategiesLeadership Strategies

Increase contact with individualsGain a sense of the person’s (team’s) stressShow caring, sensitive concern for themSeek to understandIndicate you are there for them Recognize their good work on the team

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Leadership Strategies (cont.)Leadership Strategies (cont.)Use your sense of humor to approach moremore sensitive issuesEncourage people to take care of themselvesSuggest more work-life balance activitiesOffer 1 to 1 coaching on issuesHave some fun team-building experiences

Reaffirm team identity by having “teamactivities”

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Help everyone manage their emotions

Make sense of something confusing ordisturbing

Give direction

Inspire and motivate

Emotional LeadershipEmotional Leadership

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Which events create pressure for me?How do I behave under pressure?

What signals do I send to subordinates?

Are these signals helpful, or do theyundermine the success of my business?

Ask Yourself:Ask Yourself:

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Peer Groups for Support:Peer Groups for Support:

Peers facing similar challengesClear and stretching collective peer group performance targetsSelf-governing peer groupsEffective means of achieving mutual co-operationFormal part of organization design

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Building Effective NetworksBuilding Effective Networks

Know which contacts to build into network partners

Ascertain level of commitmentSell on benefits Periodically check on progress

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Being Tough- Holding HandsBeing Tough- Holding Hands

Do all you can to prevent stress at work

Recognize the pressure points and signsof building stress within your team

Effectively assist individuals in managing and alleviating stress

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Managing workload and resources

Dealing with work problems

Process planning and organization

Prevent Common Stressors – Work Prevent Common Stressors – Work DemandsDemands

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Preventing Common Stressors-Preventing Common Stressors-EngagementEngagement

EmpowermentParticipationDevelopment

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Access and visibilityTeam healthFeedbackIndividual focus

Preventing Common Stressors-SupportPreventing Common Stressors-Support

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Preventing Common Stressors- Preventing Common Stressors- RelationshipsRelationships

Conflict managementManaging emotionsEstablishing a positive style Empathy

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Developing a Culture for Stress Developing a Culture for Stress and Turmoiland Turmoil

Assess culture for readiness for changeBring major problems to the surfaceIdentify conflicts

Define factors to recognize and influenceResistance for the unexpected

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Identify elements for designing anyChange elementsBe explicit about culture and underlyingvaluesPrepare for the unexpectedCreate ownershipCommunicate the message

Developing a Culture for Stress Developing a Culture for Stress and Turmoiland Turmoil

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Managing MeetingsManaging Meetings

Establish a set of ground rules for the way people work togetherHelp the team become more self-awareLeaders need to establish positive normsTune into own and team’s values, priorities, sense of meaning and goals Create a climate where you can articulate a shared mission that moves people

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Working with Difficult PeopleWorking with Difficult People

Positive change strategySell benefitsBe creative in the use of influence skills

Think of differences – styles, types

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Don’t careJust want the job doneFear is your motivatorAnger others – act as it didn’t matter

Creating DissonanceCreating Dissonance

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Events and celebrations powerful Addresses the “Need for Belonging”Celebrate accomplishments

Opportunity to see colleagues from adifferent perspective

Time to relax - identify with a commonpurpose

Team CelebrationsTeam Celebrations

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Team Celebrations (cont.)Team Celebrations (cont.)

Greater interaction

Breaks down hidden barriers

Often leads to more openness and trust

Collective sense of family, inclusiveness

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Team Celebration Examples:Team Celebration Examples:A golf tournamentA fishing tournamentA 10K runBowling outingsTrips to the casinosWalk-a-thonA picnicWeight-loss contest Team appreciation dayMilestone achievements

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PreparePositiveParticipateProvide communicationPerform and execute

Team Success in Challenging Times- Team Success in Challenging Times- The Five P’s The Five P’s

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Stress and Resiliency in Turbulent TimesStress and Resiliency in Turbulent TimesOverwhelmed = not engagedSurvival mode = not thinking of new wayStress compromises the ability to respond withpatience and goodwillStress compromises the ability to respond quicklyStress compromises innovationStress compromises talent retentionStress compromises productivity

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Give as much control as possibleHelp employees build self-efficacy Keep the dream alive by celebrating winsRemove unnecessary sources of stressCommunicate, communicate, communicateStrengthen relationships

Action for Higher Team Engagement Action for Higher Team Engagement During Challenging TimesDuring Challenging Times

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Bill Stieber, Ph.D. President, Orchestrated Dynamics 215-860-6098 [email protected] www.stieber.com

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bill stieber, ph.d. orchestrated dynamics stieber

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