bighand capacity manager datasheet - apac
TRANSCRIPT
OverviewFirms are constantly striving to control Document Production costs. To do so they need accurate data.
Capacity Manager gathers management data from the BigHand workflow and collates it into:
A powerful management dashboard Backlog reporting Calculation of required effort on tasks Secretarial time tracking SLA management
Backlog reporting & effort calculation
Knowing how many tasks and hours of dictation are in your work list is important, but the really critical information is knowing how long it will take a team to process a piece of work. Capacity Manager gives firms a number of tools to calculate the amount of secretarial effort required to complete a task:
Automatically multiply dictation length by a configurable multiplier
Assign a default effort estimate to a task type Individually assess and assign efforts based
on the task’s metadata
CAPACITY MANAGERBIGHAND ENTERPRISEDATASHEET
BigHand Capacity Manager is the first productivity management platform for secretarial and document production managers. Capacity Manager combines powerful analytics, dashboarding and management tools into a single package which presents busy managers with the management information they need to ensure that their teams and processes are running efficiently.
Once this information is in the system, the manager can view it on their dashboard and use it to make informed resourcing decisions for their team.
Output reporting
In addition to visibility of the work backlog, managers also need to know how quickly their team are completing work. The Output report gives an overview of how much work has been completed by each of the teams they manage, so that they can quickly identify bottlenecks or resourcing problems.
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Service Level ManagementA key focus of secretarial and document production teams is providing high quality service to their Fee Earners. Many firms set service level targets for their teams to work towards, crucial in defining expectations for turnaround times. The SLA reports will allow managers to assess on a daily, weekly or monthly basis whether their teams are hitting their deadlines, gaining the ability to make decisions in real time to keep on top of the targets.
Secretarial Time Tracking
To be able to manage secretarial and document production teams effectively, it is important to have an understanding of how long it takes to process a task. Many firms calculate this by manually entering start and finish times for a task, but this process is time consuming and inaccurate.
By using BigHand’s in-built time recording abilities, we have created a secretarial output report which will show how much effort has been expended by secretaries or document production
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operators over a given timescale. This report can be refined by either fee earner, department or task type.
Business Benefits
Total visibility of performance metrics by department or individual, so you can easily identify areas where improvement is needed
Analysis of task completion times to enable effective management of secretarial/document production teams
SLA reporting to see whether your teams are meeting their targets for turnaround times, highlighting problem areas so these can be addressed
Use accurate backlog reporting and effort calculations to quickly and effectively assign resource where required
Make decisions in real time to keep on top of targets, thus keeping your clients happy
CAPACITY MANAGERBIGHAND ENTERPRISE
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Canada
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