big pharma faces some big challenges · big pharma faces some big challenges slowing demand for...
TRANSCRIPT
Big pharma faces some big challenges
Slowing demand for pharmaceuticals
Rising Customer expectations
Slowing scientific productivity
Failure to modernize biz model & GTM
Discovery & Development
Regulatory Approval
Translational Science
Protein Engineering
Early Clinical Development
Drug Safety & Efficacy
Personalized Medicine
Medicinal Chemistry
Process Mapping meets Journey Mapping Automating, Orchestrating & Optimizing Big Pharma
Manufacturing & Supplying
Logistics & Distribution
Demand & Supply Planning
Quality Assurance
Commercial Manufacturing
Packing & Picking
Plant/Facilities Management
Materials Sourcing
Process Mapping meets Journey Mapping Automating, Orchestrating & Optimizing Big Pharma
Marketing & Selling
Marketing/Sales Compliance
Creative Review & Approval
Lead Generation & Routing
Doctor Engagement
Customer Escalations
Patient Engagement
Media Buying
Process Mapping meets Journey Mapping Automating, Orchestrating & Optimizing Big Pharma
Process Mapping meets Journey Mapping Automating, Orchestrating & Optimizing Big Pharma
Business Operations
HumanResources
Finance & Accounting
Purchasing & Procurement
Corporate Compliance
Legal & Regulatory
Automating, orchestrating, & optimizing big Pharma
Collaboration Enterprise Architect
ASTRA ZENECA
Luke Temple
AstraZeneca and our Process Digitisation Journey
9© 2017 FORRESTER. REPRODUCTION PROHIBITED.
Our employees are our greatest asset
AstraZenecaCurrent day
Centralized information site
1:1 support
Engagement with process owners
Center of excellence
Lower TCO
People
Process
Technology For service catalog instructions
For everything else
For signature and regulated approval
The benefits currently being delivered“The Nintex platform has truly revolutionized how we manage our processes, approvals and monitoring of implementation of such controls across Africa and Turkey.
It has allowed for full visibility that has allowed for true gap analysis as opposed to manual processes that were in place previously.
It is truly a great improvement, great simplification and great progress for the business. A truly rewarding partnership with our IT partners.”
Louendrie NaidooArea Compliance Director
“After 6weeks we already had more than 100 contracts created and signed by Sales, Medical, Marketing and Procurement. I have not heard of any external contracting party refusing to use DocuSign so far. The use of DocuSign is simplifying the creation, management, signing and archiving of the contracts.”
The Nordics Marketing Companies
“Using ServiceNow to automate the MedI Onboarding process has worked well providing a simple form for the high volume of requests (over 400 since March).
The new Equipment Order Form has been simple to use for all involved. It manages a number of tasks allocated to different teams through a single request.
This provides the requestor with visibility of status of the requests throughout the process, where previous automation of the workflow had been considered ‘in a black hole’ for the managers.”
Kimberly SlaterOnboarding Simplification
Center of excellence establishedEngagement and socialization
through community of practice> $3,500,000 saved
> 300,000 hours saved for science