big data, big opportunities:rethinking value and usability
DESCRIPTION
Presentation at AALL 2013, a joint AALL-ILTA programTRANSCRIPT
(G4) Big Data, Big Opportunities:Rethinking Value and Usability
Bess Reynolds, Speaker
Technical Services Manager
Debevoise & Plimpton LLP
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What do Researchers Want?
DISCOVERY
When do they Want it?
NOW
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• Resources for attorneys andresearchers maintained in multipleformats on different platforms
• Extra man hours to maintain print,Intranet, ILS
Big Data Challengefor Technical Services
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Current Awareness• The Problem:
– The Library managed 1,000s of email Ozmosys alerts bymaintaining a page on the firm’s Intranet that attorneyscould review and select
– Requests sent to the library were added manually on theOzmosys web site
• The Solution:– Ozmosys Alerts were integrated into the ILS & accessed
along with other subscriptions. Attorneys can now choosetheir alert & add themselves 24/7
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Electronic Newsletters
• The Problem:
– Library staff set up three subscription mailboxes in Outlookwith auto-forwarding rules to handle 100+ newsletters
– Outlook rules frequently broken meant failed delivery
• The Solution:
– Implement the Electronic Content Management Module aspart of the ILS which automatically checks in and routeselectronic newsletters
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Interlibrary Loans
• The Problem:
– Attorneys frequently need resources that are not heldin our collection, but need library staff to retrieve
• The Solutions:
– Integrated ILS records from NYLI (New York LawInstitute) which allows patrons to request discovereditems directly
– Integrated collection of eBooks from NYLI allows 24/7access to 50,000+ ancillary titles
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Search Results Include Print, Bender Treatise,Superseded Editions, & eBooks from NYLI
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Routing & Deskbooks• The Problem:
– Library maintained PDF lists of all serials titles anddeskbooks available to attorneys by practice area
– Attorneys printed, filled out & mailed the forms viainteroffice
– Serials Assistant manually filled requests & entered in theILS serials module
• The Solution:
– Using “My Subscriptions” Module of the ILS, attorneys canmanage their subscriptions 24/7
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Using My Subscription in the ILS
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Serials Solutions
• The Problem:– To find content on Lexis, Westlaw & CCH, attorneys &
researchers searched multiple databases, web sites,and print lists of databases
• The Solution:– Serials Solutions provides records & links to over
50,000 titles, updated monthly & imported to theILS
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Serials Solutions Records Link to e-Journal PageLinks are Constantly Updated
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Web Subscriptions
• The Problem:
– KM staff maintained a web page on the firm’s Intranet withlinks to firm-wide resources online
– Library staff maintained records in the ILS of the sametitles
• The Solution:
– Create a Web Subscriptions page in the ILS that draws fromalready existing bib records & includes links for directaccess and online help 24/7
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Web Subscription Page IncludesFilters for Practice Groups
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The Solution: One Stop Shopping
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Eureka!Now I can find it
What’s the Benefit for Librarians?
• Merging content into a single silo provides theability to harvest meaningful metrics for allresources in order to:
– Compare usage of all resources
– Gain meaningful information for collectiondevelopment
– Maximize efficiency for lawyers to findsubscriptions by organizing the resources intopractice groups
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Questions and Answers
Thank You• Contact me: [email protected]
• Follow me on Twitter: @bibliobess
(personal Tweets, my opinions only)
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