Bharath Babu Reddy

+65 93900121 | +65 91905558 | bharathreddy57@gmail.com | bharathreddy57@hotmail.com

Summary

● 5.6 years of Total IT Infrastructure Experience ● 3.6 years of Experience in Health Care Industry ● 5.6 years of Experience in Networking (design, implement, deploy) ● 4.6 years of Experience in FortiGate security solutions. ● 5.6 years of Experience in System/Server Administration

Personal Particular

Nationality : Indian / Employment pass

Current salary : $5000

Expected salary : $5600

Notice Period : 2 Months

Education

JAN 2011 DOUBLE MAJOR: BACHELORS OF INFORMATION TECHNOLOGY EDITH COWAN UNIVERSITY, AUSRALIA THROUGH MDIS – MANAGEMENT DEVELOPMENT INSITUTE OF SINGAPORE

· Major: Network Administration and Design · Major: Computer Security

Technical Qualifications ● VMWare ICM 6 – Pursuing (Proficient in hands on experience)

● Information Technology Infrastructure Library (ITIL) – Pursuing (Proficient in hands on experience)

● Cisco Certified Network Associates – CCNA (Cert validity Expired) (Proficient in hands on experience)

● Microsoft Certified Solutions Expert (Cert validity Expired) (Proficient in hands on experience)

● Certified HealthCare IT Professional (Proficient in hands on experience)

Skills & Ability ● Design, Implementation and Troubleshooting of networks, systems, and applications to identify and correct

malfunctions and other operational difficulties.

● Basic SUN cluster 3.2 management & zone administration. Storage Box administration both SAN & NAS, assigning configuring LUN’s on FC & ISCSI channels, snapshots

● Designing and implementation of Domain Structures, DHCP, DNS architectures for an enterprise LAN/WAN, enterprise email systems, Anti-spam Gateway, FTP Sites Intranet, enterprise security solutions.

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● Capacity monitoring (Server, storage & connectivity devices). Manage Engine’s OPMANAGER

● Provide technical support of Enterprise Local Area Network (LAN) and Wide Area Networks

● (WAN) including the management of hubs, switches, routers, firewalls, DNS and network-related servers will be involve in new technology evaluation, conduct feasibility study, design network architecture, present proposed solution, undertake infrastructure project management as a Senior Subject matter expert /Network Engineer related to Network and Security.

● Proficient with of vast array of knowledge and experience in managing, leading the production zone in Networking/Security/ Disaster recovery, NOC (Network operation support) Plan, Design & implementation of project for APAC, EMEA.

● Identify & Scope incidents, troubleshoot & resolve with help from different team(s) and document resolution in the form of knowledge base articles.

● Coordinate with the Software/platform/Application Engineers and DBA’s to troubleshoot and resolve network related issues

● Perform IT Auditing, Firewall complex review, Risk management and liaise with the vendor.

● Project management related to Network infrastructure and interfacing with Network Monitoring systems and Linux command line

● Analysis of end-to-end data flows and traffic patterns in regards to the application flow and representing in a diagram view for better understanding

NETWORK & SECURITY TOOLS:

● Network Monitoring/Analyzers (OP Manager Manage Engine, PRTG, Fortianalyser).

● Security & Vulnerability Assessment/Management tools like Wireshark, Nmap. Symantec Endpoint Security.

● Manage network operations to include: troubleshooting connectivity problems; installing & maintaining routers, firewalls and switches; adding/terminating users; assigning rights and access; resetting passwords; assessing and reporting operational status; performing backups and restores; etc.

● Ensuring maximum uptime for VPN. Knowledge of routing protocol such as RIP, IGRP, EIGRP, OSPF. Involves design of networks, configuration, integration, maintenance and updating of network Diagrams. Maintaining a network with 2 ISP's and 15 locations connected through MPLS VPN cloud.

● Firewall Administration Installed and configured Fortinet Firewall for 5 Locations. Created IPSec VPN between Singapore and Malaysia. SSL VPN created for Mobile users which allow them to access Office Resources from anywhere across the globe. DMZ creation, Marinating Static and Dynamic route table. Configured Internet leased line with load balance and auto fail over. IPS & DOS Sensors. Administration of Checkpoint for webservers

● Experience in managing Cisco Routers, Cisco Switches & Cisco WL. Implementation, deployment of Cisco Switches network migration

● Good working knowledge of LAN/WAN networking protocols of TCP/IP, DHCP, DNS, RIP, RIPv2, EIGRP, OSPF

EMAIL ADMINISTRATION:

● Managing a Hybrid Email System consisting of Exchange 2010 Mail Server including user creation, Backup,

Mailbox recovery and also maintaining AD Sync between the 2 platforms.

DATACENTER MANAGEMENT:

● Handling the installation, configuration & maintenance of Servers, Storage, Operating systems, network

devices and peripherals.

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VMWARE INFRASTRUCTURE:

VMWare implementation and expansion work, add 5 VMWare ESXi Servers bringing total of to 22 managed hosts, Execute P2V conversions for multiple physical servers and V2V conversions for multiple virtual servers, Create and maintain separate Templates for different Windows versions, Guide retirement of older VMWare server (ESX 5.0).

● Data Centre Management responsible for server maintenance tasks such as managing and installing custom upgrades, replacing components and accessories, maintaining records and drawing schematics of the center to detail about the equipment’s installed.

● Data center migration. Infrastructure discovery and arrangements. Facilitate server and application dependency analysis

● Data center functions like production operation, network, change control, DR/Business recovery, helpdesk, systems management with a focus on server, storage and database technologies

SERVER SOFTWARE:

● Managing and support all IT applications and infrastructure operation in Singapore and Malaysia.

● Microsoft Exchange 2010, IIS, FTP, Enterprise backup products (Symantec Backup exec 2012, Symantec System Recovery 2011, Acronis, Shadow Protect).

● Remote Control Tools (VNC, Team Viewer, Log-me In). Corporate Antivirus products (Symantec Endpoint, AVG and Trend Micro).

● Experienced in Active directory, IIS. Proficiency in maintain and Troubleshooting Servers, Networks, Standalone computers and all equipment’s related to IT

● Good Experience in Installing and configuring Windows AD network and Implementing the Security Policies in Windows network as customer audit requirements.

● Knowledge of Backup and Restoration of Databases and files using Symantec Backup Exec and Acronis True Image

● Having knowledge in Microsoft Dynamics Navision 2008 administration, (end user support) setting of users’ permissions and logins using SQL and Navision. Assign approval heads to the user and approval limits to the Management users. Having experience in Navision server Management including installation and backup configuration.

Experience

INFRASTRUCTURE TECHNOLOGY ARCHITECT | RENALTEAM PTE LTD | JULY 2014 - PRESENT RenalTeam is a growing health care service provider in in-center hemodialysis, peritoneal dialysis (aPD) and home hemodialysis (HHD) services. RenalTeam is a rapidly growing health care services in Singapore.

● Managing and supporting Enterprise Renal Information Management System (RIMS).

● Setup and support advanced network backbone for dialysis information architecture and infrastructure for Singapore and Malaysia.

● SFTP and SSH protocols are used to authenticate and establish a secure connection with HQ.

● Performance tuning and monitoring of applications/systems and network, implementing a highly secured interface to store and retrieve the clinical records of the patient’s compliance to Personal Data Protection Act.

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● Designing and implementing complete IT infrastructure for a new dialysis center. Which includes a combination of hardware and software components, providing a seamless connection between dialysis and information technology.

● Planning, coordinating Installation, maintenance and providing ongoing support of the integrated system for the new dialysis centers

● Monitoring and data management of the clinical records flowing from the dialysis machines. Monitoring the integrated software and data exchange panel.

● Implementing a secure connection to share the clinical records with the HQ and doctors. Optimizing and providing data accuracy

● Analyzing and structuring a proper secured communication from the dialysis machines to the servers. Analyzing and fine tuning any broken connections from the dialysis machines.

● Securing the clinical data from the dialysis stations, weighing scales and work stations through local area network connecting to the servers.

● Documenting the workflows and have executed comprehensive training plan to medical staffs

● Execute administration tasks such as IP address management and network infrastructure for the Dialysis records to pass through the network.

● Configure & replacements of network devices, creating new Zones. Supporting new Data Centre setup and HQ Data center migration.

● Experience in Implementation/deployment of Switches, network migration and implementing new Switches to the existing network. Managing and implementing Firewalls –Fortigate, SonicWall. Managing wireless networks and support to VOIP and Panasonic PABX.

● Ensure incidents are follow up with timely updates to customer in accordance to service level requirement

● Managing Windows server infrastructure including Linux, SharePoint, Fileserver, FTP server, Microsoft Dynamics Navision, PACS server, IIS, Symantec Backup exec & Acronis True Image backup server. Handling Vendor Management, IT Operations, Active Directory, System Administration, Databases Administration.

● IT Support for the entire organization on server and network support Handling server OS installations, incidents, data analysis and security, performance, standard compliance issues.

● Trouble shooting performance issues and fixing system software issues and fixing OS configuration issues.

● Microsoft Dynamics NAVISION system Level 1 support, including installation, user administration and server management.

● Enterprise level Antivirus support (AVG Business Edition and Trend Micro)-regular update Virus definitions / monitoring /Reporting

● Identify new areas where IT can increase the productivity and efficiency of business. Support new projects, OS installations, Software and Hardware upgrades and Patches. Documentation of all development and technical projects, Writing SOP documentation.

● Worked with Application team to Support Auditing and to take the corrective action on Audit Points. Monitoring the health of Active Directory and Exchange servers. Maintain hardware / software inventory for internal and external audit.

● Allocate email mailbox size quota and incoming and outgoing email in Exchange and Google Apps

● Decommissioning of server’s (uninstall software’s, removing from DNS record, backup, SEP Policy…etc.)

● Perform Backup and Restore operations with company IT policies. Create and Maintain Network drives in the server.

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● Server Management, Server Hardening, Active Directory Management, Housekeeping & Performance Tuning

● Monitoring network flow in Sonic Firewall. Installed centralized network AVG business edition antivirus to all company computes

● Network Security and Virus Protection Updates / Maintenance. Generating monthly antivirus status report.

● Involved in Disaster Recovery Operations. Diagnose and correct hostname resolution problems

● Providing administration & support of various user mobile data communications devices including Blackberry & email-enabled mobiles

● Maintain Server patch history, Antivirus status, Daily-Weekly-Monthly Backup status

● Run monthly scheduled maintenance for the entire servers, health Monitoring.

● Key in all issues and problem solving methods in help desk system for IT yearend reports for audit.

● Manage and Liaising with various vendors for new in-house upgrading projects.

● Working for new project and implementation and propose budget to the Management

● Trouble-shooting for end-users’ IT problems via remote desktop assistance.

● Recommended, Evaluated and Purchased IT assets

INFORMATION TECHNOLOGY PRE-SALES CONSULTANT | TOSS-EX PTE LTD | JUNE 2013 – JUNE 2014

● Managing clients IT problems such as voice, data, computers, networks and server issues

● Exposure to all stages of Routing and Switching. Expertise in Performance monitor, Wireshark, network monitoring. Good Experience on VLANS, Native Vlans, Private Vlans and Inter Vlan Routing in Multilayer Switches. Good Knowledge on IPsec, Remote Access VPN, Site-to-site VPN. Hands on Experience in configuring DHCP, DNS, FTP, TFTP, Cisco ACS’s.

● Build and configure server racks for servers and networking devices. Build and configure IBM servers running with Microsoft windows server 2008 and Microsoft windows server 2012 then configures server role.

● Perform daily monitoring task and maintaining servers, systems and network stability and security.

● Develop solutions to provide systems regular backup using Backup Exec System Recovery (BESR)

● Enhance client network security using firewall appliance and software.

Projects:

Citrix

● Data Centre Management and migration. Infrastructure discovery and arrangements. Facilitate server and application dependency analysis

● Data center functions like production operation, network, change control, DR/Business recovery, helpdesk, systems management with a focus on server, storage and database technologies

HIMA

● IT appliances maintenance and support – Server, Network and security, desktops and Laptops

Crown Success

● Manage and deploy servers with windows 2008 R2 platform for SAP and SME

● IT equipment maintenance such as printers, desktops, PBX, routers, switch configurations.

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● Server configuration with local web hosting for sales.

Resolve Marine Salvage

● Local IT equipment’s installation and maintenance. Domain implementation, SharePoint implementation.

● Maintaining access to all users, Active directory

Softenger Consultants

● Local IT equipment’s installation and maintenance (sonicwall, qnap,cloud-antivurs)

SENIOR TECHNICAL SOLUTION REPRESENTATIVE (TEAM LEAD – L4) | HEWLETT PACKARD | MAY 2011 – JULY 2013 Tagged as Super L2 Technical Support Engineer for Fiscal Year 2012.

Responsibilities:

● Support &Troubleshoot Printers/Desktops/Laptops/Servers. Provide helpdesk functions to users

● Provide Tier I/II/III/IV or other support per request, investigate and troubleshoot issues

● Administration and maintenance of IT infrastructure and day to day operations

● Maintain IT documentation. Root Cause Analysis (RCA) Single Point of Contact (SPOC) for Utility Services Global Delivery Wintel.

● Proactive analysis of the all missed tickets to ensure early trending and detection of non-conformances.

● Discussed the deliverables weekly on the team, making sure that the team is aligned on Incident, Change and Problem management process operation issues are being discussed and work on.

● Responsible for Technical Content of the Incident Management Services.

● Train and supervise Level 1 engineers while building strong working relationship with Technical Supervisor, Customer Service Agent, Tower support and technology teams.

● Complying with the ITSM & SLA standards by observing the Incident Management Lifecycle processes.

● Proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management’s attention, where appropriate.

● Providing clear and unambiguous communication within Incident Management case tools with frequent and timely updates.

● Troubleshooting and maintaining OS related server problems and Clustered servers within EMEA, APJ and AMS regions.

● Patching of thousand servers in different regions. User and Group Account Management, Maintenance of Scripts (Login and Batch), Server Restoration, Troubleshooting of Domains Related Problems, OS Installation, File System Management