Control, Connect, Experience

Beyond Your Device

BT GS Analyst and consultant call

2 July 2013

2

Agenda

Welcome & situation in the market Neil Sutton, Vice President Portfolio

Our solution – Connect Jayne Smith, Senior Marketing Manager

Our solution – Control & Experience

Our solution – BT Advise Phil Blincko, Global Practice, Head of Advise Connect

BYOD Blueprints

Colin Bannon, Chief Architect UK, EMEA and Global Commerce

Tools for our sales force Jayne Smith

Customer examples

Neil Sutton

Summary Neil Sutton

Q&A

2

Beyond Your

Device

Welcome & situation in

the market

3

4 BT GS Portfolio

CIOs are telling us they want to…

1Aberdeen Group

Develop a cost-effective corporate

policy

Smart device use has led to increase

in bandwidth demand across 84% of organisations

Create a network to cope with

smart devices

32% of organisations plan to

provide guest wi-fi access

Give customers connectivity on

my premises

Just 26% of employees recognise

that using their device in a work

context is a risk to company security

Provide secure access, wherever

you are, whatever device

Create a network to cope with

smart devices

Develop a cost-effective

corporate policy

Badly managed BYOD could cost you

about 33% more than a company-

owned approach1

5 BT GS Portfolio

In our view it’s about…

Optimising your network to enhance employee and customer access

Focusing on the information, not the device

Using the device for work, not just bringing it to work

A complete solution, not a single product

Opening up the possibilities, not closing them down

The barrier between business and consumer is beginning to

come down…people are going to become networked all the

time,…I think we are just at the beginning of this revolution.”

Ian Livingston, BT CEO,

CNN Marketplace Europe, 2012

“

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Behind every great device, you need a

great network

Control

Define what people

can access based on

who they are, where

they are and what

device they

are using

Connect

Wireless networks

that are fit for

purpose and

keeping up

with demand

Experience

A seamless

experience with

easy access

to information

and applications

With the right control and connectivity you can

deliver a great user experience on any device 6

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Control via Device

and Application

Management

Our complete solution

Fit for purpose

infrastructure Wireless

infrastructure

Identity and

Access control

Apps for

collaboration and

cost reduction

Security for BYoD

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What’s included

New Mobile Device

and Application

Management services

control access to apps

and content

One Voice Anywhere and

Managed Mobility Expenses

control mobile costs

BT Advise Quick Start –

prepare your organisation

for smart devices

BYOD ready infrastructure

BYOD Strategy & Planning

BT Connect

Global Managed Wireless LAN

incorporating Guest access

BT WiFi

Location Services to

personalise the experience

(Cisco WLAN & MSE)

5.6m global hotspots

Identity & Access control

with enhanced reporting,

ensures that you only let in

the people and devices

you want, where and when

you want them

(Cisco ISE, Prime)

Connect applications –

visibility & control of device

performance

In Q3, Acceleration

for devices – faster

transactions, less

bandwidth

BT Assure Secure Web

ensures malware/ unsuitable

content can’t access an

organisations network

MobileXpress Cloud Secure

provides secure remote

access via the cloud

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Bold = new

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Beyond Your Device

Our solution – Connect

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Networks will have to change to

support the introduction of smart

devices both employees and guests.

Connect

Benefits

• Enable simple, affordable access

• Flexible coverage to deliver a more

personal experience

• Self service provisioning, saving time

and money

• BYOD Ready Infrastructure Quick Start – NEW

• BYOD Strategy & Planning Quick start

• Global Managed Wireless LAN incorporating

Guest access – NEW

• 5.6m Wi-Fi hotspots in 110 countries

• BT Wi-Fi

Control

Connect Experience

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Beyond Your Device

Our solution –

Control & Experience

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Employees want to access corporate

information on any device, wherever

they are.

Control

Connect Experience

Control

• Identity & Access control with enhanced reporting – NEW

• Secure remote access delivered via the cloud – NEW

• Mobile Device Management & Mobile Application

Management services – NEW

• Assure Secure Web

• Managed Mobility Expenses

• One Voice anywhere

Benefits

• Determine access to corporate

resources by user, function and device

• Control simple access to corporate

applications

• Increase productivity through self

service applications

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Experience

Control

Connect Experience

Collaborative working increases

productivity and make employees happier.

• Visibility and Control of device performance – NEW

• Acceleration of applications on devices – NEW

• One Collaborate

• Location based services to personalise the

experience – NEW

Benefits

• Speed up decision making

and improve productivity

• Reduce employee downtime

• Increase employee satisfaction

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Beyond Your Device

Our solution – BT Advise

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15 BT GS Portfolio

BYOD Strategy and Planning

Quick Start

A report covering:

• The scope of impacts and risks

• Short-term recommendations

• A strategic roadmap

BYOD Ready Infrastructure Network

Assessment Quick Start

A report covering:

• 10 Module Assessment

• Rating and recommendations

• Linkage to BYOD Blueprints

BYOD Advise approach

Client BYOD journey

Customer Trigger – based on their immediate need / maturity in BYOD thinking

16 BT GS Portfolio

BYOD Strategy and Planning Quick Start

A report and recommendations based on the collected material and information will help you

determine the benefits and risks of using smart devices in your organisation, including:

1. An assessment of the scope of impacts and risks

2. Short-term recommendations to control your current mobile ecosystem

3. A high-level roadmap to plan the next steps of your BYOD strategy.

84 per cent of IT managers

think adopting a BYOD policy

offers a competitive advantage

and 27 per cent within that

number believe the competitive

advantage is “significant”

(BT study 2012)

BYOD’s role in creating new

business capabilities

17 BT GS Portfolio

BYOD network ready

infrastructure

Our ten-module

assessment makes sure

your organisation has

enough capacity to handle

BYOD. It also keeps your

network safe and your

costs down. We look at

ten key areas and ask

detailed questions that

will give us insight into

all infrastructure areas

impacted by BYOD.

Beyond Your Device

BYOD Blueprints

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19 BT GS Portfolio

BYOD Blueprints – what are they?

The BYOD Blueprints have been created to support our

customers by providing best practice BYOD end to end design

for UK and Global customer scenarios.

• Making it easier for customers by providing integrated

solutions with end to end multi product bundled designs

• Allowing BT to quicken speed and quality for design by

improving reusability to allow BT to focus on the customers

unique requirements

• Provides clarity of options and the flexibility for customers to

allow them to mix and match scenarios to match their

needs easily

• BYOD Blueprints give customers confidence that all

components which make up a complex BYOD picture

(LAN,WAN, Security, Hardware, Scalability etc) can be

supported end to end

• Improve customer satisfaction by ensuring every deal

represents the best architecture possible in terms of cost

features and delivery.

There are 26 BYOD Blueprints covering a range of BYOD

scenarios.

A pre-designed set of BYOD

Blueprints to allow BT to be agile

but focused for our customers

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BYOD Blueprint 12

Corporate Central Breakout – approved architecture

Systems Design

Patterns Referenced

Service Design

Patterns Referenced

Design Patterns

Referenced

Portfolio Products:

• LAN Connect (UK or Global)

• BT Enterprise Mobility,

BT MDM

• BT Assure Web Security

• BT Assure Managed Firewall

Standard Features:

• Provides Corporate users access to the corporate network.

• Access to internet and internal traffic.

• Allows corporate access policies to be enforced.

• Uses ISE and Active Directory to authenticate users.

• Multiple sites streaming back to data centre.

• Self registration of devices (lower management costs).

• RSA allows use of authentication tokens.

• Uses MDM to manage device configuration and

applications enforcing corporate policy.

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BYOD Blueprint 20

Corporate Guest FlexConnect HVPN – approved architecture

Portfolio Products:

• LAN Connect (UK or Global)

• Internet Connect (UK or Global)

• BT Assure Secure Web

Standard Features:

• Provides visitors with internet access controlled by the

corporate entity.

• Overlays customer’s corporate WiFi network but

doesn’t touch customer network.

• ISE provides Portal for authentication.

• Prime manages user database.

• Use where customer already has WiFi infrastructure.

• Uses FlexConnect to distribute corporate traffic directly

from access point.

• Access points managed by central controller.

Systems Design

Patterns Referenced

Service Design

Patterns Referenced

Design Patterns

Referenced

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Beyond Your Device

Tools for our sales force

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Tools to help engage with customers

App Catalog Solution sales kit Virtual Showcase

www.virtualshowcase.bt.com

Blog Posts „Beyond Your Device‟ Customer Research

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24 BT GS Portfolio

How we are making it easier from quote to order and delivery

• We have implemented a one stop shop for quote

to order:

– Advice to ensure the right BYOD Blueprint is selected

– Coordinating wireless LAN surveys

– Engaging technical advisory service support

– Obtaining pricing

– Producing and submit order documentation.

• We have provided pricing guidance for simple solutions

and budgetary quote guidance for WLAN

• An online sales tool navigator to point teams to

the relevant sales tools

• Sales enablement programme, including a global

team of >100 evangelists

• Enablement programme for project delivery

directors to smooth the delivery process

Beyond Your Device

Customer examples

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26 BT GS Portfolio

BT Advise case study

Situation

A brewery located in Selangor is aggressively adopting smart

devices across the business to enable greater productivity and

efficiency among its staff and distributors to penetrate new

customers and increase sales, manage brand integrity, as well

as streamline logistics.

Proposal

Our consultancy process will allow you to build a step by step

guide to successfully introducing smart devices, We will help

with designing a network to meet new connectivity

requirements, whilst controlling devices and access, all with

solutions to help you manage your costs.

Our BYOD consulting engagement in APAC has provided a

success story we are taking to other clients Benefits

The project led a cross functional

team through scenario envisioning

that revealed a new way of working

based on mobility and the

opportunities and risks. We also

helped them identify transformation

using applications to improve

business enablement leveraging

smart devices, as well as security

strategies to address the risks.

The outcome was a

comprehensive BYOD policy

for corporate and employee owned

devices and a thoughtful roadmap

that will guide them through the

change from the current

environment.

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Beyond Your Device

Summary

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Why BT

• We are a leader in Gartner, Global Network Service Provider Magic

Quadrant, 2013

• BT LAN Connect Global – support 1,000 customers LAN Infrastructure globally

• BT Connect available in 197 countries

• We are a market leading service provider for our Connect Applications portfolio,

6,000 managed endpoints in 90 countries

• We can reduce voice, mobile and roaming costs by 45% with

One Voice anywhere

• Our secure networking experience includes monitoring more than 300,000

customer devices from our 12 Security Operations Centres around the world

• We provide secure mobile access in more than 150 countries

• We have 5.6 million Wi-Fi hotspots across 110 countries

• We are only one of four Global certified Cisco Partners, with 1,525

certified people.

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29 BT GS Portfolio

• We make networks work for you wherever you

are in the world

• We make it work so you get the best performance

and value from your network whatever you need

• We make it work for you, with a choice of

delivery, market leading vendors and

commercial options

• We make it work for the future to give our

customers a roadmap for consumerisation.

We make it work

30 BT GS Portfolio

In our view it’s about…

Optimising your network to enhance employee and customer access

Focusing on the information, not the device

Using the device for work, not just bringing it to work

A complete solution, not a single product

Opening up the possibilities, not closing them down

The barrier between business and consumer is beginning to

come down…people are going to become networked all the

time,…I think we are just at the beginning of this revolution.”

Ian Livingston, BT CEO,

CNN Marketplace Europe, 2012

“

31

Q & A

31

Thank you

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