beyond the traditional pbx your journey to unified

Beyond the Traditional PBX

Your Journey to Unified Communications withMitel Communications Director

Mitel | ConfidentialMitel | Confidential 04/07/23 slide 2

MULTI-SITE COLLABORATION & PRESENCEWork without Boundaries, One ConnectionFirst Contact Resolution,

SMOOTH MIGRATION & LEGACY RESCUEServer Consolidation and Software Only Options

Mitel Driving New Approaches to Growth

CapEX Reduction

Future Proof

Productivity Gains

SOLID FOUNDATION FOR GROWTH

3300 ICP, ISS, Virtualised (VMware)

Integrated Business Applications

Extensive IP, Wireless, Digital & Softphone Desktop

Mitel Communications Director


Fall 2004

Transition from TDM PBX switching to IP

Real Time O/S to Open O/S (Linux)

Support for Industry std Server HW (SUN, IBM, HP)

Development of SW based call control platform (MCD)

Virtualization leadership (MiCD)

TDM to VOIP

RT O/S to Open O/S

Industry HW Support

SW Based Call Control

Desktop Virtualization

Data Center Virtualization

Mitel Business Communications LeadershipDeveloping the Future


Access to a myriad of “value add” applications

MCD – Dynamic Extension

WirelessUC Advanced ™

Teleworker Solution

– Fixed mobile convergence– One number, one mailbox

– Plug and work, no VPN required– Screen pop, knowledge

management, caller ID-based routing– Conference / Collaboration

– Plug and work from any broadband connection

– Secure, embedded, 128 bit AES encrypted voice, SRTP

– 802.11 SpectraLink sets – Mitel Wireless LAN stand, first-

to-market– Mitel Cordless Headset and

Mitel Cordless Handset

Mitel AWC application

– Flexible, simple– Scalable, effective– Secure

Mitel NuPoint Messenger™

– Scalability 4 to 240 ports, +100,000 ports

– Simultaneous voice mail models – Advanced unified messaging, SMTP forward


Unified Communications Infrastructure - 3300 ICP

3300 ICP(Integrated)PSTN

Headquarters3300 ICP

(Media Gateways)

PSTN

Hosted Apps

Centralized Management

3300 ICP(Call Controller)

Branch Office

3300 ICP(Media Gateway)PSTN

Small Office

Small Branch or Home Office

Line Interface Module

DSL / Cable ModemIP Set

LAN

PSTN

WAN / Internet

Scalable to 65,000 phones in a single unified system


Mitel 3300 ICP – Your Platform of Choice

Mitel 3300 Integrated Communications Platform

Desktop

Innovative IP Desktop Portfolio

– 5304, 5312, 5324, 5330, 5340, 5360

– Cordless head and hand sets

– GigE, WLAN stand

– Attendant Console

– UCA soft&desk phone

Embedded Standard Unified Messaging, auto-attendant, ACD, and WiFi and IP DECT wireless

Optional Standalone Applications

Mitel Application Suite (MAS)

Support standard APIs and third-party applications

ApplicationsIP

Seamless IP networking across multiple sites

Hardware redundancy and software resiliency

IP trunking and SIP line side support

500+ telephony features


Mitel Communications Director – Your Platform of Choice

Mitel Communications Director

Freedom to choose platform of choice to suit existing environment

IBM Server* HP Server*

* Available Q3, 2009

Highly scalable, proven IP-PBX software

Robust call control

Rich telephony features

Seamless networking across multiple locations

Supports a full range of advanced Mitel communications applications

Fully resilient to ensure business continuity

Interoperates with legacy PBXs to protect your investment

Mitel 3300 ICP

Mitel Unified IP Client Seamless mobility Java card access to voice

and data applications from anywhere

Cell phone integration Presence enabled through

Microsoft OCS Secured teleworker Energy efficient

Sun Server


UCACCS EM MCDMCD

MitelMiCD

Industry Standard Servers x86 - SUN, HP, IBM, DELL

MCDMCD

3300 ICP VMWare VSphere 4

Mitel CAAS (Communications as a Service)


Mitel’s Market Leadership in Delivering Software Solutions

Mitel Virtual Appliance Schedule:

– Available – Mitel Communications Director (MCD)

– Apr 2010 – Mitel Application Suite (MAS)

3300 ICP“Appliance”

Mitel Communications Director (MCD)

“Software Application”On

Industry Standard Servers

MCD Software

. . .VMware Virtualization Layer

vMASvMCD

Other Data Center Apps

Mitel Applications as

“Virtual Appliances”

vMBG


Mitel Virtualized Applications – The Next Step…

Real Time Voice Applications

– Mitel Communications Director software

– Contact Center Solutions w/RealTime components

– MAS-Nupoint

– MAS-AWC

– Mitel Border Gateway / Teleworker

– “Virtual Appliance” Delivery Model

– Engineering Guidelines / Best Practices

– Leverage VM Management Tools – Disaster Recovery, Resource Mgmt, High Availability

Other Virtual Appliances

OS

Server Hardware

Data Center Virtualization Layer

NPUM

OS

MBG

OS

AWC

OS

Server Hardware

MCD

Q1 - 2010

Desktop and Applications


5302Basic Phone Lobby Phone, Verticals

5304Basic Display Phone

5330Mainstream Business Phone

5340Premium Business Phone

5324Mainstream KeySystem Phone

Mitel Desktop Portfolio

5312Entry Key System Phone

5360Executive Set

5320Entry Enterprise Phone


2-Wire Stand

5550 IP Console

WLAN Stand

DECT Stand

5540 Flatbed IP Console

Bluetooth Module

Cordless

IP PKMs

LIM

IP Conf.

GigE Stand

Modules and Accessories

Coming soon


New! IP DECT Stand and 5610 Cordless Handsets

Phone Stand that provides DECT Cordless Basestation for SIP Cordless Handsets

– Supports up to 8 handsets per phone stand

Full featured Cordless Handset

– 128 x 128 Colour Display

– Full dial pad & navigation keys / soft keys

– Speakerphone

– 9 Polyphonic Ring Tones

– Distinctive Ring based on CLID

– Speed Dials, Call Log, Phone Book

Integration with Deskphone via Dynamic Extension

Supported on Mitel 5312 / 5324 / 5320 / 5330 / 5340 / 5360


Integration with Mitel Communication Director (MCD)

MCD Features on IP DECT handsets

– Features are available via GUI on 5603 / 5604– Transfer / Conference

– Hold / Retrieve

– Call Reject

– Call Back

– Call Park

– Call waiting / Retrieve

– Call Forward (Unconditional/Busy/OOS)

– Do Not Distub

– Distinctive Ring Tones (Int/Ext/Call Back)

– Call Display (Called and transferred)

– Voicemail box soft key can dial mailbox

– Voice Paging

– Personal Ring Groups

MCD Management Integration– 5603 / 5304 device types

– Launch IP DECT Management from Enterprise Manager

Resiliency– Supported on 5602 / 5603 / 5604 / 5606

– Master base station can establish communication with a secondary controller

– Secondary base station can establish communication with controller


Bluetooth Module / Handset Target = Q3 CY2010Preview Personal Area Mobility

– 3rd Party Bluetooth Headset Support (i.e. Jabra, Plantronics, Nokia, Motorola, etc)

– Multi-use headset support (i.e. answer cell phone & desk phone from the same headset)

– Bluetooth Cordless Handset (same features as existing DECT Handset)

– Bluetooth Class 2 range – 10 Meters

Bluetooth Presence Detection

– Determines when you are present by detecting Bluetooth Interface in your Cell Phone

– Drives UCA Smart Status – change call routing based on presence status

– Auto Hotdesk login / logout as you enter / leave your office


More 5360 HTML Applications Target = Q3 CY2010Preview

Mitel 5360 Slideshow Viewer – Bundled with AWC

– Plug-in for MS Powerpoint that enables presentations to be viewed on 5360 IP Phones

– User or presenter driven slide navigation on remote 5360’s

Mitel 5360 World Clock – Free!

– View local time for up to 6x geographic locations


5550 IP Console Release 4.0 Target = Q2 CY2010 Preview

MS Calendar Integration

– View of destination’s schedule

Call Handling Toolbar

– Operate without the TKB

Transfer Assistant Optimization

Dialing Correction

– Correct numbers while dialing

Quick Transfer/Answer

– Increase operator efficiency

Windows 7 Support (Without OCS)

DND Across Cluster Support


Energy Comparison a 1000 User System*minimum power consumptions applied as phones are idle 80% of the time

Equipment Mitel ShoreTel Cisco Avaya Nortel

Low-end Set 52011 Watt

1102.8 Watts

7906G5.0 Watts

16034.0 Watts

11102.8 Watts

Mid-Range Set

53242.4 Watts

2123.1 Watts

7931G7.0 Watts

16065.6 Watts

11206.0 Watts

Premium Set 53403.2 Watts

n/a 7961G5.0 Watts

96504.8 Watts

11406.0 Watts

Dedicated Call Control

CM x 21100

S8700 x 2210

CS1000 x 2110

Gateway / Controller

3300 x 2104 Watts

22OT1 A x 8272 Watts

200 Watts

G700 x 2500 Watts

MG1000 x 2274 Watts

Other Required

Signalling Server x 2 = 400

Total watts 2,380 3,412 5,528 4,670 6,144

Cost / year £1,466 £2,100 £3,406 £2,878 £3,785

Power Savings 30.2% 56.9% 49.0% 61.3%

Tons of CO2 62.75 89.97 145.76 123.14 162.00

Mitel has factored power consumption considerations and environmental concerns into the design of its products.

In October 2008, The Tolly Group certified that the power consumption of Mitel’s platforms and IP phone sets is amongst the lowest in the industry.

The Tolly Group Report #208345

Mitel has factored power consumption considerations and environmental concerns into the design of its products.

In October 2008, The Tolly Group certified that the power consumption of Mitel’s platforms and IP phone sets is amongst the lowest in the industry.

The Tolly Group Report #208345

Desktop


Mitel Customer Interaction Solutions

Simple contact center with an extremely low total cost of ownership

Based on hunt/ring groups, with some cross team visibility, reporting and PIM integration

Supports email in addition to voice

Component of Mitel Application Suite

Single site

Delivers out of the box real-time reporting, IVR, forecasting and standard integrations

Delivers sophisticated ACD routing

Supports any two media in addition to voice

Distributed, multi-site, virtual, highly available contact center

Advanced features – multi-channel, highly customized IVR, customized integrations – CRM, WFM, business processes,

Extensive reporting, sophisticated routing

Supports multiple media in addition to voice

Mitel Customer Mitel Customer Service ManagerService Manager

Mitel Contact Center Mitel Contact Center Business EditionBusiness Edition

Mitel Contact Center Mitel Contact Center Enterprise EditionEnterprise Edition

Entry Level Essential Advanced


Messaging Choice - NuPoint UM Family

Port-based pricing

4 to 60 ports

57,000 mailboxes

960 hours

Software-only solution

Same user features. Differentiated by scale, reliability and price point.

High availability clustering

Port-based pricing

8 to 960 ports

120,000 mailboxes

10,000 hours

Turnkey solution

Single server with other UC apps

User-based pricing

2,500 mailboxes

960 hours

Software-only solution

Mitel Applications Suite

NuPoint UM Standard Edition

NuPoint UM 640 (multi-server)

NuPoint Unified Messaging

NuPoint UM 640 (single server)

Redundant hardware

Port-based pricing

8 to 240 ports

120,000 mailboxes

10,000 hours

Turnkey solution

beyond the traditional pbx your journey to unified

Technology

establish

based pricing

mas

work

platform

multi

mcd

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