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Beyond the Payments Page

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Beyond the

Payments Page

Charles HealHead of Sales & Business

Development

Page 3: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

x3omnichannel

x2international

40%

mobile

Source: Internet Retailer Top 500OC&C, The Global retail empireIMRG/Capgemini eRetail Sales Index

Page 4: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

contactless

Page 5: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

mobile

Page 6: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

no more queues

Page 7: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

biometric

Page 8: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

+30%YOY

globalhighly

profitable

what is

Source: LexisNexis, The True Cost of Fraud Study

Page 9: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

online fraud

Fraud losses – UK, since chip & pin introduction

20132003

Card Not PresentCard Present

29% 67%

Source: Fraud the Facts 2014, Financial Fraud Action UK

43%very concerned credit card fraud levels

Source: Worldpay, Fragmentation of Fraud, 2014

Page 12: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

0.9%

fraud rate

Source: Cybersource, Online Fraud Management Benchmark Study

Page 13: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

2-4%

reject rate

Source: Cybersource, Online Fraud Management Benchmark Study

Page 14: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

11%

checkouts abandoned because of payment decline

Source: Statista, Why do online shoppers leave without paying?

Page 15: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

how do we turn

into

Page 16: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

add more payment options?

Page 17: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

will this payment method increase

sales?

does this payment method fit my

customers?

how will this payment method

impact conversion?

Page 18: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

Source: IDF, Erfolgsfaktor Payment

-79%-68%

-55%

-40%

-22%

OpenInvoice

CreditCard PayPal

DirectDebit Sofort.

Impact of Payment Methods on Checkout Abandonment -Germany

Page 19: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

look for reasons to accept, not reject orders

Page 20: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

Credit Card Registered

Customer Places Order

Delivery Location

Page 21: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

Page 22: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

we must focus on customers, not fraudsters

Page 23: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

DISTRIBUTED ORDER MANAGEMENT

OMNICHANNEL INVENTORY MANAGEMENT

STORE FULFILMENT

RETAIL ASSOCIATE PLATFORM

PAYMENT PROCESSING

FRAUD & RISK MANAGEMENT

TAX, DUTIES & FEES

Page 24: Beyond the Payments Page · Fraud losses –UK, since chip & pin introduction 2003 2013 Card Present Card Not Present 29% 67% Source: Fraud the Facts 2014, Financial Fraud Action

increase sales through improved conversion rates

drive customer satisfaction through

local payments

reduce payment costs and eliminate

fraud

[email protected]

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