A TelmedIQ Webinar Presentation:

The Clinical Benefits of a Healthcare Communications Hub

[The Webinar Will Begin Shortly]

Webinar Housekeeping1. Questions• There will be a Q&A session at the end

of the webinar. • Use the question panel in GoToWebinar

to ask a question directly.

#SAMCHCH

About the Host

Dr. Ravindranath C.Nallamothu, MDDirector, Hospitalists at SAMCManages internal medicine and hospitalist teams at SAMC and helps manage the adoption of new clinical technologies.

• About Southeast Alabama Medical Center

• 3 Improvements Experienced with Asynchronous Communications

• Innovations in Clinical Communications: Beyond Secure Texting

• What’s Next? Bridging Communication Gaps

Agenda

About Southeast AlabamaMedical Center

• Founded: 1957

• Total Staff: 2,500

• Total Medical Staff: 270

• Beds: 420

Service We provide personal care and professional service.

ExcellenceWe pursue the highest quality in all that we do.

RespectWe recognize and value every individual.

ValueWe innovatively use resources to provide efficient and effective services.

EnthusiasmOur actions demonstrate pride, energy, and commitment.

How We Approach Care

Innovative Technology

Modern Facility

Highly Trained Professionals

S E R V E

3 Benefits & Learnings from Taking the Plunge

1. Better Visibility

Better Visibility

• Good care coordination is a team effort

• Knowing who is available and who is not saves a lot of time and effort

• Knowing whether messages have been read and acknowledged ensures communication loop is closed

2. Greater Structure

Greater Structure

• Structured messaging (or each messaging having a purpose)

• Know what types of messages are being sent through an organization

• Prioritize and escalate specific types of messages based on their type

• Process improvements and better context requirements for different types of communication

3. Automation

Automation

• Structure and organization allows us to automate specific types of messages to specific people (ex. lab results)

• Automation is less about replacing human effort and more about focusing it while employing rules and policy

• Knowing whether messages have been read and acknowledged ensures communication loop is closed

So, how can we make communications better?

Adoption and Education

Building a Healthcare Communications Hub

Why EMR Integration?

• EHRs are great for accessing patient information/not so great for actioning activities or getting data out

• Using Care Team assignments and the ability to message any member of a care team saves time and productivity

• Being able to send detailed notes provides better context and handoffs can be noted against the EMR ensuring full visibility in transfer of care scenarios

Order Entries and Workflow

Are you interested in learning more?

Secure messaging and pager replacement for

healthcare

Policy-based messaging and workflow automation

Comprehensive and effective patient hand-off

processes

Q&A

Thank You for Attending

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