BEYOND REPAIRNews and information that drives your business. November 2011

What are you working on today?TM

®

© Carrier Corporation 11/2011

Tailored to suit you.Totaline® Tools are just what you ordered – a tough, high-quality design at a price that fits.

In thIs IssueWelcome to the November edition of Beyond Repair. Fall has

definitely arrived, and we’ve even had a little taste of winter on the

East Coast. We’re sure you’ve been busy with annual maintenance

plans, and maybe even some emergency services. That’s why it’s

good to know you can rely on your local Totaline® sales center to

help you find just the products you need to keep your customers’

equipment running smoothly.

This month, we’ll talk about two great Factory Authorized Parts

products – igniters and motors. For your customers with Carrier®,

Bryant® or Payne® furnaces, the quality of Factory Authorized Parts

is unbeatable – find out more in this edition.

I’ll talk about the general benefits of Factory Authorized Parts

in my Jim’s Tips column, and I have a brand-new Stump Jim Flynn

question this month – concerns on how hard start kits work. Also,

Bob is on board with another insightful Tools of the Trade – this

month, he talks about maintaining company morale.

And, don’t miss a brand new installment of The Emerson Files –

we’re talking about evaporator versus system superheat. Also this

month, you’ll meet Bobby Ring of Meyer & Depew – he’s in our

Dealer Spotlight.

We’d also like to take the opportunity this November to say

“thank you” to you, our dedicated readers. We appreciate your

continued interest in our newsletter and in the Totaline brand. Have

a wonderful Thanksgiving, and thanks for reading this edition of

Beyond Repair, the news and information that drives your

business.

Jim Flynn

Totaline Aftermarket Training Manager

Do you have a customer who needs a new motor for their Carrier®,

Bryant®, or Payne® furnace? If the answer is “yes”, how do you

know which one should you choose? Luckily, the decision is simple

– by selecting a Factory Authorized Parts motor, you're getting more

for your money and your time.

Factory Authorized Parts motors provide many benefits for both

you and your customers. By choosing a Factory Authorized Parts

motor, the equipment's original manufacturer's factory warranty is

preserved. Not to mention, these motors also preserve the original

manufacturer's factory efficiency of not only the motor, but the

complete system as well.

In addition to these benefits, engineered sound requirements are

preserved. Factory Authorized Parts motors meet engineering's

rigorous run life design specifications and have passed a 500-hour

salt spray test, which measures the motor's ability to withstand

corrosion. And, Factory Authorized Parts motors are UL and/or

CSA-approved, with internal automatic reset overload protection.

In what other ways are Factory Authorized Parts motors the right

choice? Easy - they are an exact, drop-in replacement on your

customer’s Carrier, Bryant or Payne equipment. Electrical

connections and lead length are exact, as well as shaft length and

mounting characteristics. Factory Authorized Parts motors perform

in an ambient temperature range from -30°F and 145°F.

With so many benefits, it's easy to see why Factory Authorized

Parts motors are the right choice when repairing Carrier, Bryant, or

Payne equipment. And you can easily find them at your local

Totaline sales center, along with many other great Factory

Authorized Parts products.

Why use Factory authorIzed Parts Motors?

stuMP JIM FLynn - with Jim Flynn, totaline aftermarket training Manager

Q. Hello Jim, I have run into a number of Kickstart brand start kits that

have been installed. We use OEM start kits. The Kickstart kit uses only two

wires to connect. I understand how a real hard start kit works but not how

the Kickstart system works. Can you explain the difference? I hope you will

help us on this. Thanks! ~Ken R., Fallon Heating & Air-Conditioning

A. Ken, This is what our engineers supplied...

"The Kickstart system uses a potential relay combined with a start

capacitor, that they claim distinguishes them from other starting

devices that still use timers, PTC devices and/or circuit boards (thus

the two wires). The patented Kickstart design allows a single potential

relay that replaces the multiple potential relays allowing for

standardization. I can't go into more detail without the actual patent

search. Hope this helps."

Thanks for your question, Ken. Because we used it here, we’ll be sending

you some great FREE merchandise! Would you like a little something for

yourself? Then send in those questions, and if we use one here, you’ll

receive a free gift from us!

Jim Flynn

Totaline Aftermarket Training Manager

James Flynn

Totaline® Aftermarket Training Manager Jim Flynn answers your questions about Totaline

sales centers and the HVAC/R industry.

Jim’s Tips the BeneFIts oF usIng Factory authorIzed Partswith Jim Flynn, Totaline Aftermarket Training Manager

With the winter months upon us, the likelihood that you’ll be called out on furnace

repair jobs is steadily increasing. As an HVAC technician, you want to make sure you

provide your customers with the best repair service available, no matter what type of

furnace they own. For your customers who have a Carrier®, Bryant® or Payne® system,

it’s good to know that your local Totaline® sales center offers Factory Authorized Parts.

From motors to igniters to control boards, Factory Authorized Parts offer incredible

benefits to both technicians and customers alike.

For the home or business ow ner, Factory Authorized Parts:

• Preserve the original manufacturer’s warranty,

• Preserve the original efficiency of the system,

• Preserve engineered sound requirements (for applicable components such

as motors), and meet rigorous factory run life design specifications.

For the dealer or technician, Factory Authorized Parts:

• Provide an exact, drop-in replacement,

• Feature exact electrical connections and lead lengths

• Feature exact mounting characteristics, and

• Preserve the UL and/or CSA approvals and listings for the parts in the

original equipment.

So when you need to make a repair on your customers’ Carrier, Bryant and Payne

equipment, look no further than Factory Authorized Parts and Totaline sales centers.

And when you stop in, don’t forget all the incidentals, like duct tape, wasp spray and

the tools you need to keep your jobs running smoothly.

Jim Flynn, Totaline Aftermarket Training Manager

© Carrier Corporation 11/2011

SALES CENTERS

Find the professional tools you need at Totaline Sales Centers.Check out www.totaline.com for the location nearest you.

Tailored to suit you.

Totaline sales centers offer a complete line of custom

designed tools for the HVAC/R professional.

Everything you want in tools:

• Built tough and backed by a 3-year, limited warranty

• Safe design. CUL Category III approval

• Exceptional diagnostic and metering accuracy

• Professional-grade features at an affordable price point

GETA Pivoting CordlessScrewdriver

BUY PLUSa chance to win a $500 Best Buy• gift card for you and your counter sales person

THIS NOVEMBER

VISIT TOTALINE.COMfor instructions and details.

* Best Buy is a trademark of BBY Solutions, Inc. and is not associated with or a sponsor of this promotion.

GETBUY PLUS2 Totaline Motors Plusat 4 Different Line ItemsAll On One Invoice

Totaline® Tools are just what you ordered – a tough high-quality design at a price that fits.

When winter weather hits, technicians have two words on their minds –

furnace calls. And when those calls involve Carrier®, Bryant® or Payne®

furnaces, Factory Authorized Parts igniters are the perfect solution.

Hot surface igniters are used to ignite the gas and air mixtures coming out of

the burners in a gas furnace. Because they are continually getting red-hot and

then cooling, the average life expectancy of an igniter is three to five years.

With Factory Authorized Parts igniters, you’ll get maximized performance and

the expected service life, because these igniters are made to exact

specifications for Carrier, Bryant and Payne equipment.

When you choose a Factory Authorized Parts hot surface igniter, you’re

choosing an exact, drop-in replacement that is designed to meet exact

equipment specifications. This ensures optimum system performance, proven

reliability, easy installation and maintenance, and safe system operation.

Using a Factory Authorized Parts igniter maintains UL and/or CSA approvals

on Carrier, Bryant and Payne equipment. These igniters are likely to

experience less breakage during installation because Factory Authorized

Parts igniters are the exact fit, making them easier to install.

So if you’re looking for a replacement igniter for your customer’s Carrier,

Bryant or Payne equipment, look no further than Factory Authorized Parts and

your local Totaline® sales center – your one-stop shop for all things HVAC.

WInter Weather Is no Match ForFactory authorIzed Parts IgnIters

Q: What is the difference between evaporator superheat and system superheat?

Superheat varies within the system depending on where it is being measured.The superheat that the thermal expansion valve is controlling is the evaporatorsuperheat. This is measured at the outlet of the evaporator. The refrigerantgains superheat as it travels through the evaporator, basically starting at 0 asit enters the evaporator and reaching a maximum at the outlet as the refrigeranttravels though the evaporator absorbing heat.

System superheat refers to the superheat entering the suction of thecompressor. Some people confuse system superheat with "return gastemperature". It should be remembered that superheat varies as the saturatedsuction pressure of the refrigerant varies. Return gas temperature is atemperature value measured by a thermometer or other temperature-sensingdevice. It does not vary because of pressure changes.

evaPorator vs. systeM suPerheatEmerson Climate Technologies and the Emerson Climate Technologieslogo are trademarks and service marks of Emerson Electric Company.All other trademarks are property of their respective owners.

- with Bob Carré, Totaline® Business Development Manager

BUILD MORALE THIS HEATING SEASON

TOOLS Of THE TRADE

Q. Hi, Bob. I'm the owner of a very busy HVAC company in the

Northeast. Since September, we've been very busy with annual

maintenance, and the early snowstorm also garnered quite a few

heating calls as well. My technicians have been very busy, and I can

tell some of them are starting to feel the stress. Is there any way I can

help boost morale? I certainly appreciate everything they do for this

business, but sometimes a pay bonus is not enough. What can I do to

show them that I appreciate their hard work, dedication and teamwork?

When I was in the Army we’d break out the barbeque after a long

forced march/run on Saturday morning or an overnight exercise.

There’s no overtime, bonuses or a lot of excess money lying around in

the infantry so the leaders are pretty creative in their approach to

building morale and teamwork.

You want to do something that is in line with the culture you are

building. You want to do something that involves your employees; don’t

just send them a gift certificate, for example. That won’t support the

team building aspect of what you want to accomplish. You don’t want

to go overboard and spend a lot of money, and you do not want to

create expectations that this will be a regular occurrence… although

you may choose to do something special when you see an opportunity

to build morale and team work.

You should act quickly since you are coming up on the holiday season.

You might do something simple like going somewhere local featuring

special breakfasts or buffets. Otherwise, wait until after the holidays

and set up a dinner with your team and their spouses. There’s nothing

better than honoring your players in front of their spouses, and

recognizing that the spouses often “pay a price” during times of high

overtime and stress... and by creating a special occasion, there might

just be less stress next time around.

Robert Ring firmly believed in the principle that if something was worth

doing, it was worth doing right. From the time he began his career at

Meyer & Depew, to his purchase of the company from Bob Meyer in

1979, to his passing this June at the age of 72, Robert instilled that

belief in his family, his employees and his company as a whole. “We

strive to always do the right thing,” said Bobby Ring, Robert’s son and

owner of Meyer & Depew. “This is something I grew up with.”

Meyer & Depew is a 58-year old HVAC company located in

Kenilworth, N.J. Starting at the company as a sheet metal worker in

1961, Robert Ring purchased Meyer & Depew in 1979. Robert and

Bobby assumed full control of the company in 1981. Today, the

company has grown to include 25 fully trained HVAC technicians and

a fleet of 30 vehicles. “It really does take an entrepreneurial spirit to

grow a company,” Bobby said, adding that his 21-year old son has

also joined Meyer & Depew in the inventory management department.

Bobby said that one thing that helps Meyer & Depew stand out from

the crowd is their “narrow focus”. “We concentrate on residential and

light commercial. That allows us to focus on the exact needs of those

customers, and train our technicians to excel in those areas.” And

training technicians is tantamount to the success of the company,

according to Bobby. “We have the largest number of NATE-certified

technicians in the area,” he said. “We also provide regular training

every fall and spring, to prepare and refresh our technicians for the

heating and cooling seasons.”

Their commitment to employees is evident – Meyer & Depew is a

past winner of the ACHR News’s Best Contractor to Work For award.

Additionally, they have been the recipients of the Carrier President’s

Award four years running. The President’s Award is the highest honor

for Carrier dealers. It presents the opportunity for recipients to serve

as role models and leaders among the dealer community, share “best

practices” and offer peer mentoring to help cultivate excellence across

all Carrier dealerships.

“I’m pleased to offer my congratulations to Meyer & Depew on winning

the 2011 Carrier President’s Award,” said Carrier Northeast Director

of Marketing Mike Dziok. “Bobby Ring and his crew at Meyer & Depew

do an excellent job of representing Carrier and all the brand stands

for. To win the Carrier President’s Award four years in a row is not

only a testament to their loyalty to the Carrier brand, but also a

statement about the kind of company they are,” Mike said.

Bobby said that Carrier is equally responsible for their achievement.

“We always have had lots of support from Carrier,” he said. “They

provides an excellent brand name, and we’ve had great success in

providing our customers with their Infinity system. Our dedication to

providing customers with high-quality equipment and the Carrier

Infinity system complement each other well.”

How does Meyer & Depew as a whole feel about this achievement?

“The secret to our success isn’t really that much of a secret,” Bobby

said. “It’s actually pretty simple – we always set out to do the right

thing, a philosophy my father instilled in this company. We’re

committed to our customers, and we work together. Winning the

Carrier President’s Award is a reflection of the effort put forth by every

single person who works here.”

deaLer sPotLIght – Meyer & dePeW

Pictured here is Robert J. Ring with his son Bobby Ring.