Beverly Holland, MSN, RN, NEA-BC

EXPERIENCED TRANSFORMATIONAL LEADER

Personal PhilosophyFocus on creating a culture of compassion in the patient care experience: Patient Safety Patient- & Family-Centered Care Positive Team Culture Community Connections, Contributions, and Relationships Personal Accountability Visible, Hands-On Leadership Lifelong Learning Environment

Vision for Nursing and Patient Care Services Exceptional patient care delivered in a team framework to achieve excellent experiences and outcomes Recognize the responsibility we have for the health and well-being of our community Create a safe and healthy workplace Foster collaborative relationships across the division, the hospital, the community Promote open communication among the healthcare team Support the professional development of nursing practice, management, and leadership

Leadership Experience 30 years of progressive experience in healthcare: Director, Maternal Child Health, Providence Holy Cross Senior Director of Nursing, Maternal Child Services, system-wide (6 hospitals) Administrator, St. Luke’s Children’s Hospital (122-bed hospital-within-a-hospital) Director, Manager, and Educator – Women’s/Children’s/Perinatal Services Master of Science, Nursing Leadership Nurse Executive, Advanced Board Certification (NEA-BC), American Nurses Credentialing Center National Chair, Nurse Executive Content Expert Panel, American Nurses Credentialing Center

Pillars of Excellence Innovation

Established new evidence-based nursing leadership structure of increased accountability and crucial conversations to support staff in achieving exceptional outcomes in daily unit activities

Participated in EPIC implementation system wide Spearheaded the use of iPAD technology to enhance patient experience

and education Thought leader in revitalizing unit-based councils and shared

governance to enhance professional practice throughout the organization

Facilitated Physician Satisfaction Team using Studer methodologies Held quarterly “Coffee and Conversation” town halls with staff

Staff Enrichment Established an accountability structure for leadership to monitor

metrics Exemplar, Magnet® document preparation Team development using Lencioni model Enhancement of onboarding and annual education of staff Coordination with local state university to enhance educational

offerings for nursing professionals Implementation of a non-punitive nursing peer review process 15 years as bedside clinical nurse to support staff with empathy

Integration Experience with multi-department leadership across service lines Redesign of patient care model to family-centered care Promote exemplary care within a large system while maintaining unique culture

and traditions of individual hospital environments Support a culture of continual regulatory readiness to enhance the delivery of

care Translator and advocate of patient care needs ”from the bedside to the board

room.” Transformational leadership building on individual and institutional strengths Team Qualis award for promoting quality and patient safety: reducing the

incidence of CLABSI in high-risk populationsPatient Experience Development and implementation of a care model for at-risk patients through

improved coordination of care Patient advocacy through involvement at the local and national level Service line achieved top box HCAHPS Implemented evidence-based key tactics: nurse leader rounding, white board,

hourly rounding, bedside shift report, and AIDET Created Artist in Residence program at St. Luke’s Children’s Hospital Supported team to be early adaptors of TEAMwork board, which provided

platform for national conference presentation on quality and patient safety

In Service to our People…Build an environment supportiveof:

◦ Speaking up for patient safety

◦ Learning, problem-solving, and professional growth

◦ Collaborative leadership relationships

◦ Responsiveness to team; accessibility for support

◦ Effective team development: development of trust, safety around healthy conflict, commitment to one another, accountability to each other, results-focused

In Service to our Community… Program Development – Identify healthcare programs that can be built to promote wellness initiatives to various constituencies within our service area. Work with Marketing, Case Management, and other externally focused departments, as well as staff, to identify potential target programs: preventing disease, improving health, and enhancing quality of life. Community Service, local/regional/national/international: Identify needs that can be supported by the organization in terms of time and talent to foster team spirit and spread Providence healing ministry Create and/or support community quality or safety programs, such as Operation Medicine Drop, injury prevention programs, family support for elder care Promote Board membership and other such voluntary participation throughout the community and create recognition programs for such service