betting big on oracle cloud at caesars entertainment

Betting Big on Oracle Cloud at Caesars EntertainmentLone Star – A1

Wednesday, March 21st

11:00 AM – 11:45 AM

© 2017 Grant Thornton LLP | All rights reserved | U.S. member firm of Grant Thornton International Ltd 2

Caesars Entertainment is a worldwide brand in gaming and hospitality. The company

has undertaken a strategic transformation to modernize its back office HR and

Accounting functions. Attend this session to learn more about Caesars' decision to

change how its organization operates, why it chose to move to the cloud, how it selected

Oracle Cloud, and the latest on its HCM transformation.

Our Session Today

Deron StoeckleinPrincipal

Alex GilmourDirector of HR Transformation


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About Caesars Entertainment2

Caesars Oracle Cloud Journey3

Lessons Learned4

About Grant Thornton

Today's Discussion

© 2017 Grant Thornton LLP | All rights reserved | U.S. member firm of Grant Thornton International Ltd


Office locations

Reach

Our services

59 offices spread across 30

states and Washington D.C.

Serve 36% of companies on the

2017 Fortune 500 list and 25% of

companies on the Russell 2000 list

• Assurance • Tax • Advisory

PeopleMore than 8,500

professionals in the U.S.

Partners615 partners serving more

than 8,000 clients in the

nation

RevenueGT U.S. net revenue equals

$1.75 billion

stats are as of 07/31/2017

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© 2017 Grant Thornton LLP | All rights reserved | U.S. member firm of Grant Thornton International Ltd

Our Oracle PracticeCreating business harmony in the Cloud

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Find your silver lining

gt.com/silverlining

About Caesars

Caesars Entertainment

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Our Headquarters

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A Portfolio of Winning Brands

OUR MISSION We inspire grown-ups to play

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http://www.google.com/url?sa=i&source=images&cd=&cad=rja&uact=8&ved=0CAgQjRw&url=http://www.morgandesignllc.com/2012/11/horseshoe-casino-cincinnati/&ei=W2A8VJP_EZXroATCpIL4Cg&psig=AFQjCNEPHAsV1iqg2iQow6IoDG4LrkN9xQ&ust=1413329371380365

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&uact=8&ved=0CAgQjRw&url=http://www.morgandesignllc.com/2012/11/horseshoe-casino-cincinnati/&ei=W2A8VJP_EZXroATCpIL4Cg&psig=AFQjCNEPHAsV1iqg2iQow6IoDG4LrkN9xQ&ust=1413329371380365

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Facts & Figures

Market Leadership

#1 and #2 market share in almost every US market

WSOP – world’s leading poker brand

Unprecedented Scale

51 properties across 13 states and 7 countries

70,000 employees

3 million square feet of casino space

2 million square feet of convention space

Broad and Loyal Customer Base

75+ million annual visitors

45 million Total Rewards members

Robust Entertainment & Hospitality

43,000 hotel rooms

390 restaurants, bars, and clubs

240 retail spots

One-of-a-kind entertainment

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Most Geographically Diverse Distribution Network

SOUTH AMERICA

EUROPE & AFRICA

Global reach with a leading

position in most markets

Robust in-place domestic

pipeline

Pursuing and capturing

newly opening markets

Las Vegas

Gulf Coast

Tunica

Kansas City

Council Bluffs

Shreveport/

Bossier City

S. Illinois/Indiana

Chicagoland

Laughlin

Reno/Lake Tahoe

Caesars properties

Market share position

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With a Strategy to Grow

SOURCE: Q3 2016 Investor Presentation

Instituting a Continuous Improvement-focused Operating Model

Investing in Caesars’ Infrastructure to Enhance Long-term Value

Invigorating Hospitality and Loyalty Marketing Programs

Inspiring a Sales and Service Culture

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Our Oracle Cloud Journey

Caesars Entertainment


Project OverviewCorporate HR is undertaking the much-needed replacement of the Infinium HR system

(20+ years old) with a cloud-based Oracle solution. This project will update the

underlying human capital management (HCM) system, which is currently antiquated,

very customized, and difficult to interface with other systems.

Challenges with Infinium HR are due to the following application limitations:

Significant cost burden due to highly manual processes and workarounds, broken

end-to-end processes / limited documentation

Lack of best in class HR processes and analytics

Legacy Infinium will no longer be upgraded forcing Caesars to customize the system

with changing HR business practices (e.g. policy, legal, etc.).


• HCM will integrate Time and

Attendance and payroll systems

• The platform will instill a set of

HR best practices and

processes, thereby eliminating

custom applications.

Strategic

Investment in

a new HR

solution

Resu

lts

• Attract better talent with a modern

platform. Look and feel of

application relevant

• Support Talent needs of company

Alignment

with Strategic

Architecture:

Accelerators

• Foundation for development of

stronger service delivery model, talent

management framework, and overall

enhanced employee life cycle.

• Process standardization and

elimination custom applications

• Introduction of manager self-service

and employees self service

• Faster decision making with best in

class time Analytics

Alignment

with Strategic

Architecture

Cornerstones

Expected Long Term ResultsO

bje

ctive

s


Project BenefitsMoving to Oracle HCM will drive efficiencies in many parts of the business:

HR modules purchased are integrated, reducing manual intervention, allowing for Caesars to

eliminate several custom applications

Eliminate numerous manual internal processes, creating more policy control (i.e. HR workflow,

performance reviews, etc.)

Allow for faster decision making with real-time data and reporting

Improve workforce productivity - Property HR will have a more robust HCM platform to conduct

day to day HR tasks

More opportunities for employee engagement through Manager and Employee Self Service

For employee acquisition and reorganization, Oracle offers a scalable and flexible solution

Modern day look and feel of application (Recruiting – better talent / faster uptime)

Oracle is responsible for infrastructure support and software maintenance


Program Scope

Manager and Employee Self Service HRSelf

Service

HR Analytics and ReportsIntelligence

Talent

Management Goals / Performance Management

Learning Management

Compensation

Time & Labor (Workforce Management)

Payroll HRMS (Core HR)Workforce

Management

Transitions / Onboarding

Succession / Talent Review

*Non-Oracle Solution

Talent Acquisition / Sourcing


Fast Facts2,375 Departments

43 FEINS

150 Bargaining Units

51 Locations

80,000 Applicants Interviewed Annually

4,500 Temporary/Seasonal

70,000 Employees

17,000 Background Checks Annually

3,000 Contingent Workers5,252 Unique Job Codes

260 Reporting Divisions

80 Documents of Record

17 AOR's by Property


Project Delivery ApproachGrant Thornton utilizes a comprehensive methodology for implementing

Oracle Cloud. Our methodology is aligned to Oracle's Unified Method (OUM)

and was built on the realization of accelerating the benefits of implementing a

new system and technology by: • Incorporating best practices throughout the

implementation

• Providing the expertise and leadership to

ensure business transformation is addressed

and supported by the system

• Accelerating the traditional implementation

approaches through the use of deliverable

templates and advanced use of the built-in

Cloud tools

• Leverages Agile development principles to

allow the user stakeholders to visualize and

experience the application early in the

implementation process

• Integrating change and quality management

activities throughout the project


Project Delivery Strategies

Project managementDesignBuildDeploy

Iterate2 – 3times

Visualize

Understand capabilities

Leverage built-in leading practices

Emphasis on adapting to gaps

Test

Deploy

Configure

vs.

Project management

vs.

DesignTest

Deploy

Configure

Is it configurable? Can we customize?

Highly-configurable options

Shorter test cycles

Predictable results

Project management

vs.

DesignTest

Deploy

Configure

Ready to try again? When can we see

it?

Frequent visualization of solution

Ability to inject changes

Better understanding of solution prior to testing

Project management

vs.

Shorter implementation cycles

Multiple wins

Change over time

DesignTest

Deploy

ConfigureAre we done yet? What's next?

Solution-driven Adapt processes

Iterative Incremental

Will this work?What do you want?


Project Delivery TimelineDec

2018

May Jun Jul Aug Sep Oct Jan Feb Mar Apr May Jun JulNov Aug

2017

Sep Oct

Cloud HCM Track

Nov Dec Jan Feb

2019

Non-Oracle Cloud Transformation ProjectsProduction Use

Core HR

Recruiting & Onboard

Performance

Talent /Succession

Compensation

Learn

Oracle R12

Payroll / Time & Labor

Performance

Compensation

Goals

Oracle R13


Keys to Success• Clear definition of scope – monitor and adjust as business needs require

• Acceptance of cloud applications – adapt to capabilities

• Understand and integrate the cloud release cycle(s) into your plans

• Top management support and commitment

• Proper allocation of resources to support implementation lifecycle

• Project management including proper usage of Oracle Implementation Success Manager

• Proven methodology and project approach

• User involvement throughout the project to begin to create buy-in and support for the new

system

• Redesign and alignment of business processes to support the new system

• Structured change management process

• Detailed implementation plan – and manage to it

• Develop and execute robust testing plan

• Ability to make timely decisions throughout the project


Closing

Deron StoeckleinPrincipal

[email protected]

Office: 913.272.2722

mailto:[email protected]