best survey 2011 city report: stockholm benchmarking in european service of public transport

BEST Survey 2011City report: Stockholm

Benchmarking in European Service of public Transport

BEST 2011

BEST City report 20112

Content

1. About the survey

2. How to read the graphs

3. Results Results per index in 2011, 2010, 2009, 2008

and 2007

Satisfaction per city/region 2007 – 2011 with:

Traffic supply

Reliability

Information

Staff behaviour

Security and safety

Comfort

Perception of social image 2007 - 2011

Perception of value for money 2007 - 2011

Citizens stated loyalty to public transport 2007 - 2011

4. Quality indicators impact on overall citizen satisfaction 2011

5. Results per subgroup

6. Background information Gender

Age

Life situation

PT travel frequency

BEST 2011

3

About the survey


The following cities participated in the BEST 2011 survey:

Stockholm

Oslo

Helsinki (with additional questions)

Copenhagen

Geneva (with additional questions)

For all cities 1.000 residents in defined areas have been interviewed. An additional 700 interviews where conducted in Helsinki in 2011. All interviews have been done by telephone.

The fieldwork was conducted between March 1st and March 13th 2011. Interviews in Geneva was completed on March 17th. Due to the World Ski Championship in Oslo field work there took place from March 7th to March 13th.

Results from the survey have been weighted with respect to sex and age to match the profile in each area.

In 2011 the special topic was frequency vs walking distances . Five questions related to this topic was added to the questionnaire. The results is to be found in a separate report.

BEST 2011


Eight dimensions believed to affect satisfaction included in the survey

Background variables: Travel frequency by public transport PT modes most often used Main occupation Sex Age Post code (geography)

Loyalty

8. Value for money

7. Social image

Satisfaction

1. Traffic Supply2. Reliability3. Information4. Staff behaviour5. Personal security/safety6. Comfort

Ridership

BEST 2011


Response rates

Response rates are calculated as follows:

5

BEST Survey response rate =

Number of completed interviews

(Total sample ÷ telephone numbers not in use / not in target group)

YEAR 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011

Copenhagen 38 % 54 % 55 % 56 % 53 % 39 % 40 % 32 % 37 % 34 % 38%

Geneva 50 % 47 % 50 % 49 % 47 % 56 % 43 % 40 % 38 % 37%

Helsinki 41 % 49 % 45 % 47 % 40 % 37 % 32 % 26 % 30 % 36 % 26%

Oslo 37 % 44 % 48 % 45 % 40 % 39 % 28 % 27 % 28 % 27 % 27%

Stockholm 50 % 64 % 56 % 60 % 56 % 50 % 64 % 51 % 62 % 64 % 51%

BEST 2011


Sampling Sampling procedures varies from country to country. In Norway, Denmark and Finland samples are drawn from

databases covering both mobile and fixed line telephones. In Sweden and Switzerland samples are drawn from fixed

line telephones. In all instances it is estimated that approximately 85-95%

of the adult population in all included countries can be reached by telephone.

The primary sampling unit varies across countries (see table on right hand side).

The secondary sampling unit for fixed line phone numbers are the person in the household who last had a birthday. For mobile telephone numbers the secondary sampling unit are the individuals uses the particular mobile phone.

There are no single, clear answer to what the best sampling method and procedure is. In case of the BEST survey there is little reason to believe that there should be a strong correlation between attitudes towards the public transport system and telephone usage, fixed line or mobile.

From Norway and other countries we know that there is a relatively strong correlation between age and mobile subscription. The younger people are the more likely they are to be using mobile telephones. In the BEST survey the completed data are weighted with respect to age, and hence adjusted for this possible skewness.

City Sample base and primary sampling unit

Stockholm Fixed line sample, household primary sampling unit

Oslo Fixed line and mobile sample, phone number primary sampling unit

HelsinkiFixed line and mobile sample, phone number primary sampling unit, priority to mobile telephone numbers

Copenhagen Fixed line and mobile sample, phone number primary sampling unit

Geneva Fixed line sample, household primary sampling unit

BEST 2011


Mobile interviews*

City 2008 2009 2010 2011

Stockholm 2,5%** 2,3%** 2,1%** 1,4%**

Oslo 40% 39% 44% 48%

Helsinki 82% 96% 98% 92%

Copenhagen 25% 35% 36% 35%

Geneva 0% 0% 0% 0%

* Share of interviews conducted with respondents using a mobile phone

** If mobile callback requested by respondent only

BEST 2011


How to read the graphs

Time series

4449 47

51

58 58

0

20

40

60

80

100

2001 2002 2003 2004 2005 2006

CITIZEN SATISFACTION

<TOTAL BASE: NNN>

The graphs show the proportion of the respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.

Respondents with a neutral position are not displayed in the graphs.

The graphs also include results from previous surveys, shown in the table to the right as the proportion of the respondents who agrees to the statement in question.

BEST 2006

10 Citizens Satisfaction Survey 2006

BEST Survey 2007Citizen satisfaction

80

79

76

73

67

66

58

-5

-3

-3

-6

-10

-10

-11

Vienna

Helsinki

Prague

Berlin

Stockholm

Oslo

Copenhagen

Partially/Fully agree Hardly/Don't agree at all<TOTAL BASE: NNN>

5852585658

4751585866

6764666567

..637373

..80.76

8078768179

7875757480

20032004200520062007

Development per index in the different cities are also shown as time lines.

All graphs are standard PowerPoint-graphs where different categories can be hidden and value labels displayed at ones own preference.

Results 2011Stockholm

BEST 2011


Stockholm Indices 2011

-8

-14

-25

-28

-9

-7

-12

-3

-26

-8

72

62

41

45

63

73

57

85

44

65

CITIZEN SATISFACTION

TRAFFIC SUPPLY

RELIABILITY

INFORMATION

STAFF BEHAVIOUR

SECURITY AND SAFETY

COMFORT

SOCIAL IMAGE

VALUE FOR MONEY

LOYALTY

Hardly/Don't agree at all Partially/Fully agree

2011 2010 2009 2008 2007

72 67 76 64 67

62 60 63 59 58

41 40 50 41 36

45 40 52 48 49

63 55 58 54 55

73 69 70 64 65

57 57 59 56 55

85 85 86 80 80

44 39 36 26 46

65 62 63 56 61

Stockholm 2011

Quality dimensions

BEST 2011


Stockholm Traffic supply

-14

-21

-16

-5

-23

-5

-9

-16

-19

62

54

63

78

39

86

70

45

56

TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the citycentre

Nearest stop is close to where I live

Travel time on PT is reasonable

Waiting time is short at transfers

I am satisfied with the number ofdepartures


2011 2010 2009 2008 2007

62 60 63 59 58

54 54 60 54 53

63 56 57 50 56

78 76 82 79 76

39 39 39 36 35

86 85 86 86 85

70 68 72 66 65

45 44 46 43 39

56 54 56 52 50

BEST 2011


Stockholm Reliability

-25 41Reliability


2011 2010 2009 2008 2007

41 40 50 41 36

BEST 2011


Stockholm Information

-28

-9

-47

-30

45

74

22

37

INFORMATION

It is easy to get the information neededwhen planning a trip

Information is good when trafficproblems occure

Information is good in stops andterminals


2011 2010 2009 2008 2007

45 40 52 48 49

74 69 79 78 79

22 15 27 21 24

37 35 47 42 40

BEST 2011


Stockholm Staff behaviour

-9

-11

-7

63

63

62

STAFF BEHAVIOUR

Staff answers my questions correctly

Staff behaves nicely and correctly


2011 2010 2009 2008 2007

63 55 58 54 55

63 51 59 54 55

62 58 57 53 55

BEST 2011


Stockholm Security and safety

-7

-9

-6

-5

73

61

76

81

SECURITY AND SAFETY

I feel secure at stations and bus stops

I feel secure on board busses and trains

I am not afraid of traffic accidents whenusing PT


2011 2010 2009 2008 2007

73 69 70 64 65

61 59 59 48 54

76 69 72 65 64

81 79 80 78 76

BEST 2011


Stockholm Comfort

-12

-10

-7

-10

-19

-11

57

59

67

55

40

64

COMFORT

PT travel is comfortable

Transfers are easy

Busses and trains are modern

Busses and trains are clean

I normally get a seat when travel with PT


2011 2010 2009 2008 2007

57 57 59 56 55

59 60 63 59 56

67 59 63 59 62

55 58 63 57 52

40 38 39 37 34

64 70 67 67 68

BEST 2011


Stockholm Social Image

-3

-5

-2

-1

85

77

84

93

SOCIAL IMAGE

More people will travel with PT in thefuture

PT is good for the environment

PT is beneficial to society


2011 2010 2009 2008 2007

85 85 86 80 80

77 75 76 65 64

84 86 87 83 81

93 93 94 91 92

BEST 2011


Stockholm Value for money

-26

-22

-29

44

46

42

VALUE FOR MONEY

PT gives good value for money

PT fares are reasonable


2011 2010 2009 2008 2007

44 39 36 26 46

46 42 41 29 49

42 36 32 23 44

BEST 2011


Stockholm Loyalty

-8 65Loyalty


2011 2010 2009 2008 2007

65 62 63 56 61

Impact on satisfaction

Indicators impact on citizen satisfaction

How is the most important areas for improvements determined?

Traffic supply Nearest stop is close to where I live Waiting time is short at transfers I am satisfied with the number of departures

Reliability Capability to run on schedule

Information It is easy to get the information needed when

planning a trip Information is good when traffic problems occur

Staff behaviour Staff answers my questions correctly Staff behaves nicely and correctly

Security and safety I feel secure at stations and bus stops I feel secure on board busses and trains I am not afraid of traffic accidents when using

PT Comfort

Transfers are easy Busses and trains are modern Busses and trains are clean I normally get a seat when travel with PT

Description of the analysis: The indicators shown to the left have been

used to determine the impact they have on citizens over all satisfaction.

The selected indicators have been chosen as they are independent of each other and describes different phenomenon. I.e. ‘Travel time’ is not included as this element is a function of and covered through ‘Nearest stop is close to where I live’, ‘Number of departures’ and Waiting time is short at transfers’.

As such the indicators included are thought to be the ones who are possible to influence and describes the most concrete properties of the public transport system.

Price has not been included in this analysis, as the perception of price most often is a function of the perception of other properties.

A stepwise regression method has been used in the analysis.

On the following slide the five indicators with strongest significant impact on satisfaction are listed in ranked order for all participating cities in 2010.

Overall satisfaction

with PT

22

BEST 2011


Impact on satisfaction - Stockholm

2010 20112009

When studying these results please keep in mind that the internal ranking of the different elements in each year is of prime interest. Comparison of the estimated effects across years must be done cautiously and interpreted as indications of differences.

Stockholm 2011

Appendix

Stockholm 2011

Citizen satisfaction in subgroups

BEST 2011


Stockholm Citizen satisfaction - Subgroups

<TOTAL BASE: 911>

72

7174

727170

7590

7873

6852

33

657473

78

6079

7468

7761

-8

-8-9

-10-10

-8-3

-8-7-6

-13-13

-9-8-9

-5

-14-5-5

-13-6

-21

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +

DailyA few times per week

A few times per monthLess than monthly

Never

CitySyd

VästNorr

Commuting train/suburb metroMetro

BusBus, commuting train/suburb

Bus, metroBus, metro, commuting train

Partially/Fully agree

Hardly/Don't agree at all

Stockholm 2011

Traffic supply in subgroups

BEST 2011


Stockholm Traffic supply - Subgroups

62

6263

606062

6778

6464

6151

55

5661

6471

5368

6452

6650

-14

-13-15

-15-15-15

-11-4

-13-13-13

-21-15

-19-13

-15-7

-20-7

-14-21

-12-25

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm Good for work/school trips - Subgroups

54

5553

4952

5663

58

6056

373537

435454

68

2663

6039

5830

-21

-17-25

-19-25-22

-12-5

-17-20

-28-46

-34-20-18

-10

-44-8

-13-35

-19-48

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr





Hardly/Don't agree at all<TOTAL BASE: 744>

BEST 2011


Stockholm PT is good for leisure trips - Subgroups

63

6067

626161

6983

636365

5846

635861

75

5272

6756

6555

-16

-17-15

-21-15

-17-14

-4

-16-17

-14-21

-25

-18-17

-19-8

-25-10

-17-26

-14-23

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm PT is good for trips in the city centre - Subgroups

78

8076

78787880

86

8079

7763

87

797477

85

6786

8065

8065

-5

-6-5

-7-5-6-5

-6-6

-3-8

-13

-5-7-5-3

-16-3-3

-7-5

-7

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm PT is good for trips outside the city centre - Subgroups

39

3939

4035

3844

68

4236

413233

374140

37

3436

3928

4731

-23

-21-24

-25-23-24

-19-10

-22-24-22-23

-46

-25-21

-27-18

-23-13

-27-30

-19-39

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm Nearest stop is close to where I live - Subgroups

86

8588

8690

8684

79

8988

847878

7786

9195

819191

7387

84

-5

-6-5

-4-3

-7-6-7

-4-5-5

-13-5

-10-6

-3

-10-3

-5-6-6-4

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm Travel time on PT is reasonable - Subgroups

70

6970

6569

6776

84

7175

7048

37

636971

79

6071

7460

7555

-9

-8-9

-12-10

-8-4

-9-5

-7-16-15

-14-8-9

-2

-13-3

-8-13

-7-14

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm I am satisfied with the number of departures - Subgroups

45

4447

4543

4644

64

4747

4529

37

384746

50

3449

4339

5629

-16

-15-17

-14-17-16

-19-2

-14-19

-15-23

-16

-19-12

-21-12

-22-9

-20-27

-9-35

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm Waiting time is short at transfers - Subgroups

56

5655

5149

5567

85

555958

4925

4454

6067

5768

5552

5641

-19

-17-20

-20-20-21

-13-7

-20-16-17

-27-27

-28-18-17

-10

-17-8

-23-26

-18-35

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






Stockholm 2011

Reliability in subgroups

BEST 2011


Stockholm Reliability - Subgroups

41

4042

2944

3944

65

414241

3645

3642

3848

2849

3331

5127

-25

-26-24

-32-26-25

-20-10

-27-19

-26-29

-40

-24-28

-31-12

-44-13

-26-42

-15-39

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






Stockholm 2011

Information in subgroups

BEST 2011


Stockholm Information - Subgroups

45

4545

5846

4137

51

45454646

42

4944

4741

37474951

4728

-28

-28-28

-17-26

-34-33

-20

-28-28-27

-29-27

-26-29-27-28

-36-25-24

-27-26

-36

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm It is easy to get the information needed when planning a trip - Subgroups

<TOTAL BASE: 893>

74

7771

8379

7062

70

7573

7968

65

7573

7871

5978787978

53

-9

-7-12

-5-7

-11-13-14

-10-8-6

-14-5

-9-10

-7-10

-16-9-8-8-7

-14

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm Information is good when traffic problems occure - Subgroups

<TOTAL BASE: 808>

22

2124

4219

1615

29

2621

1319

2425

2315

182626

3222

3

-47

-49-44

-30-44

-59-53

-27

-44-47

-50-58

-62

-43-48-48-47

-65-42

-44-43-42

-57

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm Information is good in stops and terminals - Subgroups

<TOTAL BASE: 872>

37

3440

4935

3232

53

343840

4413

4233

4034

3336

394039

27

-30

-30-29

-16-30

-37-33

-18

-30-31-30

-23-54

-28-32

-29-29

-30-25-24

-30-30

-41

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






Stockholm 2011

Staff behaviour in subgroups

BEST 2011


Stockholm Staff behaviour - Subgroups

63

6164

685658

7283

6462

6060

51

62636263

58616161

6452

-9

-7-10

-11-11

-8-5-3

-11-8-5

-80

-9-9-7

-9

-17-8-8

-13-6

-14

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm Staff answers my questions correctly - Subgroups

<TOTAL BASE: 677>

63

6363

725759

6784

6563

5862

50

6163

6168

5062

6658

6654

-11

-9-12

-12-13-11

-7-3

-14-9

-4-12

-11-12-10

-9

-23-11

-8-20

-7-18

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm Staff behaves nicely and correctly - Subgroups

<TOTAL BASE: 856>

62

5965

655557

7682

646161

5950

6264

6259

6461

5764

6250

-7

-6-8

-9-9-6

-3-3

-9-7-5-5

-8-8

-4-9

-12-7

-9-8-6

-11

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






Stockholm 2011

Security and safety in subgroups

BEST 2011


Stockholm Security and safety - Subgroups

73

7571

7971

6975

82

7773

6961

31

747172

77

7271

75737273

-7

-6-8

-7-7-8-5-5

-5-5

-9-10

-40

-5-7

-9-5

-8-8

-4-7-7-8

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm I feel secure at stations and bus stops - Subgroups

<TOTAL BASE: 912>

61

6558

685958

6571

6762

5449

15

645859

69

5459

7063

6154

-9

-8-11

-11-8

-11-9-9

-8-9

-12-12

-71

-7-9

-13-9

-11-13

-5-8

-10-14

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm I feel secure on board busses and trains - Subgroups

<TOTAL BASE: 918>

76

7775

7976

7180

86

797675

6430

77747678

7872

7869

7684

-6

-5-6

-8-6-6

-3-4

-5-3

-7-12

-18

-5-6-7

-3

-8-6-4

-8-5

-8

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm I am not afraid of traffic accidents when using PT - Subgroups

<TOTAL BASE: 910>

81

8379

90798080

88

8680

7870

46

818080

86

8583

7686

8081

-5

-4-6

-4-6-6

-2-4

-4-4

-9-6

-42

-3-5

-8-4

-6-4-5-4

-6-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






Stockholm 2011

Comfort in subgroups

BEST 2011


Stockholm Comfort - Subgroups

57

5757

6252

5559

78

5955

5852

23

5357

6257

5658595859

54

-12

-13-10

-10-13-12-12

-4

-12-12

-9-14

-22

-12-13

-10-10

-13-13

-9-10-11

-14

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm PT travel is comfortable - Subgroups

<TOTAL BASE: 914>

59

5762

5952

6166

85

606263

498

5359

6759

666163

6060

47

-10

-12-8

-4-13-13

-7-3

-7-9

-12-18

-49

-12-10-11

-7

-12-11

-7-8-8

-14

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm Transfers are easy - Subgroups

<TOTAL BASE: 870>

67

6669

816565

5779

7764

5948

25

606868

74

5774

6361

7359

-7

-8-6

-3-8-8-9

-3

-5-8-5

-17-11

-8-7-8

-2

-10-6-7

-12-4-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm Busses and trains are modern - Subgroups

<TOTAL BASE: 910>

55

5554

6947

5058

71

6047

5750

11

4753

5963

5160

5261

5565

-10

-11-10

-10-14

-7-13

-4

-9-16

-5-10-11

-13-11

-8-9

-5-8

-12-6

-11-16

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm Busses and trains are clean - Subgroups

<TOTAL BASE: 909>

40

4139

493637

4063

4336

4038

20

3640

4441

3438

48414243

-19

-21-17

-20-18

-21-20

-7

-21-19

-16-17

-28

-19-21

-17-19

-28-22

-12-15

-19-25

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm I normally get a seat when travel with PT - Subgroups

<TOTAL BASE: 914>

64

6365

5461

6474

89

5669

7275

59

6863

7051

6957

7068

6357

-11

-12-10

-12-12-11

-9-1

-15-8-6

-8-6

-9-13

-7-12

-9-17

-4-7

-13-13

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






Stockholm 2011

Social image in subgroups

BEST 2011


Stockholm Social image - Subgroups

85

8585

8687

8482

87

8885

837675

8284

8791

838686

8387

78

-3

-3-2

-3-2-3-4

0

-2-3-3

-6-7

-3-3-3-2

-3-4-3-2-2-3

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm More people will travel with PT in the future - Subgroups

<TOTAL BASE: 835>

77

7975

8177

7576

87

8279

6969

51

7075

7990

7382

7878

8159

-5

-5-6

-5-5-6-5

-4-5-6

-10-27

-7-5-4-5

-6-5

-7-5-4

-8

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm PT is good for the environment - Subgroups

<TOTAL BASE: 878>

84

8386

8190

847980

8882

877376

8382

8787

818685

798484

-2

-3-1

-2-1-2

-5-1

-1-3-1

-5

-2-2-3

-3-4-2-1-1

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm PT is beneficial to society - Subgroups

<TOTAL BASE: 924>

93

9393

959493

9095

949593

8492

92929496

949194

9194

90

-1

-1-1

-1

-1-3

-1-1-2-2

-1-1-2

-3-1-1

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






Stockholm 2011

Value for money in subgroups

BEST 2011


Stockholm Value for money - Subgroups

44

4444

3346

4154

67

4645

4236

25

454244

47

36424343

5033

-26

-27-24

-38-26-24

-17-13

-25-22

-27-33

-59

-25-26

-29-22

-30-30

-22-25

-20-35

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm PT gives good value for money - Subgroups

<TOTAL BASE: 910>

46

4647

364645

5769

5049

4133

24

464645

50

384445

4255

36

-22

-24-20

-32-23-20

-15-11

-21-18

-23-31

-69

-21-22

-25-19

-26-24

-20-23

-16-31

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






BEST 2011


Stockholm PT fares are reasonable - Subgroups

<TOTAL BASE: 903>

42

4340

2945

3850

64

434142

3826

4438

4245

3340424545

30

-29

-30-28

-45-29-27

-19-14

-29-25

-30-36

-48

-29-29

-32-25

-34-36

-25-28

-24-39

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






Stockholm 2011

Loyalty in subgroups

BEST 2011


Stockholm Loyalty - Subgroups

65

6269

6864

6266

81

7366

574042

6365

6273

5471

6561

6951

-8

-9-7

-4-11

-9-7

-1

-6-8-9

-17-23

-6-9

-10-7

-10-6-5

-16-6

-20

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never

CitySyd

VästNorr






Stockholm 2011

Background information

BEST 2011


Public transport travel frequency – Stockholm 2011

39

40

52

78

49

42

19

10

48

52

79

14

44

26

27

24

14

22

23

47

49

19

28

15

48

34

18

19

14

5

15

22

19

28

19

12

5

23

10

14

12

8

3

12

11

12

9

13

6

1

12

12

2

2

1

2

1

3

3

2

1

3

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Working, fulltime

Working part time

Student

Retired

Others

Daily

A few times per week

A few times per month

Less than monthly

Never

BEST 2011


Life situation – Stockholm 2011

59

58

45

12

77

76

7

54

38

57

65

56

11

5

14

7

12

11

5

10

10

7

6

6

11

14

16

77

5

1

26

9

5

16

21

21

1

9

87

100

6

39

29

24

38

3

3

4

3

6

4

3

5

2

4

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthly

Never

Working, fulltime

Working part time

Student

Retired

Others

For more information and other reports see our web site http://best2005.net or https://report.scandinfo.se/best/

http://best2005.net/

best survey 2011 city report: stockholm benchmarking in european service of public transport

Documents

best sampling method

survey3best city report

best survey response

sampling sampling procedures

oslo sporveier best

separate report

secondary sampling unit

primary sampling unit