best survey 2010 city report: copenhagen benchmarking in european service of public transport

BEST Survey 2010City report: Copenhagen

Benchmarking in European Service of public Transport

BEST 2010

BEST City report 20102

Content

1. About the survey

2. How to read the graphs

3. Results Results per index in 2010, 2009, 2008 and

2007

Satisfaction per city/region 2005 – 2010 with:

Traffic supply

Reliability

Information

Staff behaviour

Security and safety

Comfort

Perception of social image 2005 - 2010

Perception of value for money 2005 - 2010

Citizens stated loyalty to public transport 2005 - 2010

4. Quality indicators impact on overall citizen satisfaction 2010

5. Results per subgroup

6. Background information Gender

Age

Life situation

PT travel frequency

BEST 2010

3

About the survey

The following cities participated in the BEST 2010 survey:

Stockholm

Oslo

Helsinki (with additional questions)

Copenhagen

Vienna

Geneva (with additional questions)

For all cities 1.000 residents in defined areas have been interviewed. An additional 600 interviews where conducted in Helsinki in 2010. All interviews have been done by telephone.

The fieldwork was conducted between March 1st and March 14th 2010.

Results from the survey have been weighted with respect to sex and age to match the profile in each area.

In 2010 the special topic was transfers. Five questions related to this topic was added to the questionnaire. The results is to be found in a separate report.


BEST 2010


Eight dimensions believed to affect satisfaction included in the survey

Background variables: Travel frequency by public transport PT modes most often used Main occupation Sex Age Post code (geography)

Loyalty

8. Value for money

7. Social image

Satisfaction

1. Traffic Supply2. Reliability3. Information4. Staff behaviour5. Personal security/safety6. Comfort

Ridership

BEST 2010


Response rates

Response rates are calculated as follows:

YEAR 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

Copenhagen 38 % 54 % 55 % 56 % 53 % 39 % 40 % 32 % 37 % 34 %

Geneva 50 % 47 % 50 % 49 % 47 % 56 % 43 % 40 % 38 %

Helsinki 41 % 49 % 45 % 47 % 40 % 37 % 32 % 26 % 30 % 36 %

Oslo 37 % 44 % 48 % 45 % 40 % 39 % 28 % 27 % 28 % 27 %

Stockholm 50 % 64 % 56 % 60 % 56 % 50 % 64 % 51 % 62 % 64 %

Vienna 39 % 57 % 58 % 61 % 58 % 58 % 54 % 46 % 43 % 16 %

5

BEST Survey response rate =

Number of completed interviews

(Total sample ÷ telephone numbers not in use / not in target group)

BEST 2010


Sampling Sampling procedures varies from country to country. In Norway, Denmark and Finland samples are drawn from

databases covering both mobile and fixed line telephones. In Sweden and Switzerland samples are drawn from fixed

line telephones. In all instances it is estimated that approximately 85-95%

of the adult population in all included countries can be reached by telephone.

The primary sampling unit varies across countries (see table on right hand side).

The secondary sampling unit for fixed line phone numbers are the person in the household who last had a birthday. For mobile telephone numbers the secondary sampling unit are the individuals uses the particular mobile phone.

There are no single, clear answer to what the best sampling method and procedure is. In case of the BEST survey there is little reason to believe that there should be a strong correlation between attitudes towards the public transport system and telephone usage, fixed line or mobile.

From Norway and other countries we know that there is a relatively strong correlation between age and mobile subscription. The younger people are the more likely they are to be using mobile telephones. In the BEST survey the completed data are weighted with respect to age, and hence adjusted for this possible skewness.

City Sample base and primary sampling unit

Stockholm Fixed line sample, household primary sampling unit

Oslo Fixed line and mobile sample, phone number primary sampling unit

HelsinkiFixed line and mobile sample, phone number primary sampling unit, priority to mobile telephone numbers

Copenhagen Fixed line and mobile sample, phone number primary sampling unit

Vienna Fixed line and mobile sample, phone number primary sampling unit

Geneva Fixed line sample, household primary sampling unit

BEST 2010


Mobile interviews*

City % mobile interviews 2008 % mobile interviews 2009 % mobile interviews 2010

Stockholm 2,5%** 2,3%** 2,1%**

Oslo 40% 39% 44%

Helsinki 82% 96% 98%

Copenhagen 25% 35% 36%

Vienna 7% 9% 44%

Geneva 0% 0% 0%

* Share of interviews conducted with respondents using a mobile phone

** If mobile callback requested by respondent only

BEST 2010


How to read the graphs

Time series

4449 47

51

58 58

0

20

40

60

80

100

2001 2002 2003 2004 2005 2006

CITIZEN SATISFACTION

<TOTAL BASE: NNN>

The graphs show the proportion of the respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements.

Respondents with a neutral position are not displayed in the graphs.

The graphs also include results from previous surveys, shown in the table to the right as the proportion of the respondents who agrees to the statement in question.

BEST 2006

10 Citizens Satisfaction Survey 2006

BEST Survey 2007Citizen satisfaction

80

79

76

73

67

66

58

-5

-3

-3

-6

-10

-10

-11

Vienna

Helsinki

Prague

Berlin

Stockholm

Oslo

Copenhagen

Partially/Fully agree Hardly/Don't agree at all<TOTAL BASE: NNN>

5852585658

4751585866

6764666567

..637373

..80.76

8078768179

7875757480

20032004200520062007

Development per index in the different cities are also shown as time lines.

All graphs are standard PowerPoint-graphs where different categories can be hidden and value labels displayed at ones own preference.

Results 2010Copenhagen

BEST 2010


Copenhagen Indices 2010

CITIZEN SATISFACTION

TRAFFIC SUPPLY

RELIABILITY

INFORMATION

STAFF BEHAVIOUR

SECURITY AND SAFETY

COMFORT

SOCIAL IMAGE

VALUE FOR MONEY

LOYALTY

-13

-21

-26

-27

-8

-10

-14

-9

-44

-23

60

56

43

45

65

71

56

71

28

47

Partially/Fully agree Hardly/Don't agree at all

2010 2009 2008 2007 2006

60 56 50 58 56

56 54 55 57 56

43 43 41 40 38

45 46 48 43 48

65 68 65 66 65

71 68 69 70 70

56 58 55 54 54

71 73 69 70 68

28 28 27 35 32

47 47 42 49 45

Copenhagen 2010

Quality dimensions

BEST 2010


TRAFFIC SUPPLY

PT is good for school_work trips

PT is good for leisure trips

PT is good for trips in the city centre

PT is good for trips outside the city centre

Nearest stop is close to where I live

Travel time on PT is reasonable

Waiting time is short at transfers

I am satisfied with the number of departures

-21

-25

-34

-7

-27

-10

-21

-23

-21

56

54

40

81

40

83

55

37

55


Copenhagen Traffic supply

2010 2009 2008 2007 2006

56 54 55 57 56

54 54 49 56 56

40 38 39 41 42

81 81 81 80 81

40 36 38 41 41

83 84 84 85 83

55 53 50 56 58

37 37 41 37 39

55 50 53 55 50

BEST 2010


Reliability -26 43


2010 2009 2008 2007 2006

43 43 41 40 38

Copenhagen Reliability

BEST 2010


Copenhagen Information

INFORMATION

It is easy to get the information needed when planning a trip

Information is good when traffic problems occure

Information is good in stops and terminals

-27

-10

-38

-32

45

71

26

37


2010 2009 2008 2007 2006

45 46 48 43 48

71 71 74 69 70

26 28 29 27 27

37 39 39 33 -

BEST 2010


Copenhagen Staff behaviour

STAFF BEHAVIOUR

Staff answers my questions correctly

Staff behaves nicely and correctly

-8

-9

-6

65

57

73


2010 2009 2008 2007 2006

65 68 65 66 65

57 60 57 58 57

73 75 72 73 73

BEST 2010


Copenhagen Security and safety

SECURITY AND SAFETY

I feel secure at stations and bus stops

I feel secure on board busses and trains

I am not afraid of traffic accidents when using PT

-10

-17

-9

-5

71

58

73

84


2010 2009 2008 2007 2006

71 68 69 70 70

58 52 56 59 58

73 68 69 71 70

84 85 83 79 82

BEST 2010


Copenhagen Comfort

COMFORT

PT travel is comfortable

Transfers are easy

Busses and trains are modern

Busses and trains are clean

I normally get a seat when travel with PT

-14

-13

-16

-7

-23

-11

56

55

56

66

39

65


2010 2009 2008 2007 2006

56 58 55 54 54

55 58 55 54 53

56 57 57 53 58

66 67 62 63 59

39 41 38 38 38

65 67 65 64 64

BEST 2010


SOCIAL IMAGE

More people will travel with PT in the future

PT is good for the environment

PT is beneficial to society

-9

-18

-6

-4

71

47

81

84


Copenhagen Social Image

2010 2009 2008 2007 2006

71 73 69 70 68

47 49 43 46 42

81 82 77 76 77

84 87 85 86 83

BEST 2010


Copenhagen Value for money

VALUE FOR MONEY

PT gives good value for money

PT fares are reasonable

-44

-31

-57

28

34

21


2010 2009 2008 2007 2006

28 28 27 35 32

34 35 32 39 39

21 22 22 30 25

BEST 2010


Loyalty -23 47


2010 2009 2008 2007 2006

47 47 42 49 45

Copenhagen Loyalty

Impact on satisfaction

Indicators impact on citizen satisfaction

How is the most important areas for improvements determined?

Traffic supply Nearest stop is close to where I live Waiting time is short at transfers I am satisfied with the number of departures

Reliability Capability to run on schedule

Information It is easy to get the information needed when

planning a trip Information is good when traffic problems occur

Staff behaviour Staff answers my questions correctly Staff behaves nicely and correctly

Security and safety I feel secure at stations and bus stops I feel secure on board busses and trains I am not afraid of traffic accidents when using

PT Comfort

Transfers are easy Busses and trains are modern Busses and trains are clean I normally get a seat when travel with PT

Description of the analysis: The indicators shown to the left have been

used to determine the impact they have on citizens over all satisfaction.

The selected indicators have been chosen as they are independent of each other and describes different phenomenon. I.e. ‘Travel time’ is not included as this element is a function of and covered through ‘Nearest stop is close to where I live’, ‘Number of departures’ and Waiting time is short at transfers’.

As such the indicators included are thought to be the ones who are possible to influence and describes the most concrete properties of the public transport system.

Price has not been included in this analysis, as the perception of price most often is a function of the perception of other properties.

A stepwise regression method has been used in the analysis.

On the following slide the five indicators with strongest significant impact on satisfaction are listed in ranked order for all participating cities in 2010.

Overall satisfaction

with PT

22

BEST 2010


Impact on satisfaction - Copenhagen

I am satis-fied with the number of departures

Public transport

mostly runs on schedule

Transfers are easy

The busses and trains

are modern

The staff behaves

nicely and correctly

0.23

0.23

0.18

0.17

0.11


Public transport mostly runs on schedule

Transfers are easy

I feel secure at sta-tions and bus stops

The busses and trains are modern

I normally get a seat when I travel with pub-

lic transport

It is easy to get the in-formation needed when

planning a trip

0.24

0.21

0.15

0.12

0.12

0.08

0.05


Public transport mostly runs on schedule

Waiting time is short at transfers

Transfers are easy

The staff answers my ques-tions correctly

The busses and trains are modern

I normally get a seat when I travel with public transport

The staff behaves nicely and correctly

Nearest stop is close to where I live

0.24

0.19

0.13

0.12

0.10

0.08

0.07

0.07

0.06

2009 20102008

When studying these results please keep in mind that the internal ranking of the different elements in each year is of prime interest. Comparison of the estimated effects across years must be done cautiously and interpreted as indications of differences.

Copenhagen 2010

Appendix

Copenhagen 2010

Citizen satisfaction in subgroups

BEST 2010


Copenhagen Citizen satisfaction - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +

DailyA few times per week

A few times per monthLess than monthly

Never

Københavns kommuneFredriksberg kommune

Københavns amtFredriksberg amt

Roskilde amt

Bus Metro S-togBus MetroBus S-tog

BusMetro S-tog

MetroS-tog

60

5961

5959

567173

6873

6341

27

7175

5849

56

68.483511646634573.0524298014788

56.163110701063366.963653691022766.411824189998668.6552669607213

51.9507750567411

-13

-12-14

-14-16

-10-11

-2

-14-7

-12-18

-25

-8-8

-11-16

-22

-6.56593090547144-9.9542042499832

-15.4773013531139-12.1542976971074

-8.93967997545498-13.1952420135668

-7.81744789930871

Hardly/Don't agree at all

Partially/Fully agree<TOTAL BASE: 997>

Copenhagen 2010

Traffic supply in subgroups

BEST 2010


Copenhagen Traffic supply - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

56

5358

5755

5166

63

6463

5444

36

6364

544950

64.574669363968362.0287965372646

52.261048117997757.312456858514358.1500831873828

64.530785556365651.5299783117402

-21

-22-20

-20-23-23

-16-9

-16-15

-22-30-31

-15-14

-22-26-26

-14.7850315935198-16.3620402213855

-23.1439817335894-19.7021710931863

-22.8213582790843-13.3117017288557

-21.4783830831573


Partially/Fully agree

BEST 2010


Copenhagen Good for work/school trips - Subgroups

<TOTAL BASE: 979>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

54

5256

6753

4466

61

7660

4740

31

6556

504849

65.127646182895551.628364712863

49.697056923576457.745978152543656.984013822124

66.584297257553552.8424710854724

-25

-28-22

-21-28

-31-10

-6

-7-18

-28-41

-36

-17-19

-27-30-29

-15.5741135894956-23.7357803198989

-29.1746466333522-16.5530518639109

-28.8348727254908-15.4771614389885

-28.1417309053881



BEST 2010


Copenhagen PT is good for leisure trips - Subgroups

<TOTAL BASE: 984>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

40

3545

5035

3255

69

5948

3622

19

4848

3832

39

56.165161290322547.3300405422942

38.202154057474946.2823888442303

33.404986420285844.7859863271104

26.9428732806695

-34

-38-30

-25-38

-40-23

-5

-16-23

-39-53

-48

-25-19

-36-41

-43

-21.9580903225806-26.8138885110362

-36.2434116523299-27.2217916813077

-40.3563405843084-29.0182295299981

-40.3661237770209



BEST 2010


Copenhagen PT is good for trips in the city centre - Subgroups

<TOTAL BASE: 985>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

81

7983

818281

8560

8788

8171

57

8187

8284

72

81.640082229191385.585048914989384.9622747191196

76.040111776325789.7471298913946

84.426637047978280.3572457439946

-7

-7-6

-4-8-6-7-5

-5-3

-7-13

-8

-8-9

-5-4

-11

-7.73324530208224-7.16752738911065-6.70086652828572-6.06256395736081-6.15942369283655

-8.06857269129786-6.44673680833204



BEST 2010


Copenhagen PT is good for trips outside the city centre - Subgroups

<TOTAL BASE: 981>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

40

3742

3440

3357

52

474040

3426

4642

3535

44

45.086282568538240.8531464861177

35.767203623572140.4104716655113

36.915186030790436.1206515253613

32.7659909889327

-27

-26-28

-33-25

-30-22

-15

-24-25

-27-29

-43

-23-24

-27-30-31

-17.7081402761286-19.6522529260484

-28.1088333112138-26.7769557072153-26.8416538054362

-21.8234873289776-31.9073806673308



BEST 2010


Copenhagen Nearest stop is close to where I live - Subgroups

<TOTAL BASE: 999>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

83

8085

888181

8783

8793

8270

63

9296

827273

90.377984184385490.4357397600609

77.263804018428991.3987148192946

80.071881858283891.485693184891

75.7640700392358

-10

-11-9

-6-10-11

-7-10

-9-2

-9-18

-26

-40

-9-17-15

-6.998484461984-5.86948602127337

-9.50480760416039-3.07194864598051

-12.8189835729917-4.89900473065505

-17.1828627786358



BEST 2010


Copenhagen Travel time on PT is reasonable - Subgroups

<TOTAL BASE: 989>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

55

5358

455352

7175

5965

5346

29

6568

564443

66.430682892426772.4356178048373

50.006024238392254.3686446280041

52.180505139762174.0360599778442

54.5324937626233

-21

-22-20

-24-25

-19-17

-8

-18-17

-21-27

-33

-12-13

-23-29-29

-13.8451150158306-6.23910416070572

-26.1567847330084-22.2704114381846

-27.224210599925-9.31244130295092

-17.1642097951947



BEST 2010


Copenhagen Waiting time is short at transfers - Subgroups

<TOTAL BASE: 985>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

37

3637

3838

3147

35

4045

3627

21

4644

3532

25

52.982038295044647.4976507984159

30.335711285507536.1986825312522

51.124263364335140.1345149214272

33.9583212735166

-23

-22-25

-27-23

-26-18-17

-22-18

-23-31

-24

-16-17

-29-22

-32

-20.2488401475818-19.5853835100902

-29.0143785263686-29.1942790782475

-25.723285633459-7.12095163566156

-17.9824023154848



BEST 2010


Copenhagen I am satisfied with the number of departures - Subgroups

<TOTAL BASE: 963>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

55

5356

505453

6069

5665

5741

38

6366

5145

54

58.058269837767759.2428974267481

51.594786152633254.0001261658392

63.851346062934276.8494477025648

54.4087988422576

-21

-20-23

-20-23-23-21

-6

-23-16

-21-26-26

-15-15

-24-29

-20

-14.546907128731-22.1888903975925-20.4307461412134

-27.3744506529082-15.0862676221694

-11.1261982920794-12.5540955137482



Copenhagen 2010

Reliability in subgroups

BEST 2010


Copenhagen Reliability - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

43

4443

344242

5162

4351

4930

28

5550

4238

25

50.938654451783862.1855939610275

46.475722511972944.1171793117852

50.570734440990248.0104222301566

33.8206269819841

-26

-25-27

-35-25

-27-25

-8

-27-22-21

-35-24

-18-17

-26-33

-39

-18.2470616717196-11.6310885754535

-24.7948684337707-26.3983015935972

-20.6232996152317-13.0210008527816

-27.0785766657139



Copenhagen 2010

Information in subgroups

BEST 2010


Copenhagen Information - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

45

4545

5046

4241

50

4248

444342

494345

4238

46.858109729269150.0743312057759

43.534782758654240.3117901209981

48.138015683172348.4356637011868

46.6950211838539

-27

-25-28

-24-24

-28-35

-25

-31-23

-28-26

-21

-22-28-28-29

-31

-23.6202737655846-19.8925023595092

-26.1108364647441-31.1856068941065-31.5988506540933

-24.9163231297281-25.063376046983



BEST 2010


Copenhagen It is easy to get the information needed when planning a trip - Subgroups

<TOTAL BASE: 984>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

71

7369

7973

6968

61

6578

7170

66

7467

7073

65

71.349603366269378.1637423345273

73.604926039759965.6989086065062

76.222946467426273.7880248969931

67.077160691275

-10

-9-11

-6-8

-11-19

-12

-12-10

-9-11

-8

-7-12-13

-9-12

-9.16880856611889-6.89056592906408

-9.30452276361762-13.0546553658233-11.9123204127572-10.0416259828357-10.2708803611738



BEST 2010


Copenhagen Information is good when traffic problems occure - Subgroups

<TOTAL BASE: 972>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

26

2428

2926

2422

39

2727

2227

34

282828

2123

27.028669695336324.623056843417623.771622653432

18.216360647697231.7999482401656

37.356907976066839.8520677417575

-38

-35-41

-35-35

-39-49

-35

-45-36

-38-35

-29

-33-43

-39-41-40

-34.3855650522317-28.9845261749847

-38.6207577472947-42.5783792993753-43.5975609756098

-32.9587598279187-32.1483735726238



BEST 2010


Copenhagen Information is good in stops and terminals - Subgroups

<TOTAL BASE: NNN>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

37

3737

4238

3332

50

363940

3226

4533

3732

25

41.850843745092747.1123484446014

32.910062265727436.749101375784136.2599518491733

33.926947399589733.1148728306266

-32

-32-32

-32-29

-34-38

-28

-36-24

-38-32

-27

-26-28

-33-35

-41

-27.4918766131013-23.8746159387961

-30.5477305336927-38.0942210796814-39.3830244855406

-31.9210072303281-32.8132853839756



Copenhagen 2010

Staff behaviour in subgroups

BEST 2010


Copenhagen Staff behaviour - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

65

6564

6364

6176

70

6871

6358

52

6665

6366

64

67.859035260256260.563321901427

69.806450325907554.9295865945521

62.477768893411957.463642163422

61.9022792336811

-8

-6-9

-13-6

-8-7-6

-10-9

-6-7

-4

-8-9-8-9

-3

-9.17808882896033-5.59309542698875-6.73887999521238

-15.5291937773527-7.47998998489658

-9.91939675617026-5.52275180595576



BEST 2010


Copenhagen Staff answers my questions correctly - Subgroups

<TOTAL BASE: 951>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

57

5757

615352

7066

6266

5545

43

5959

525860

60.311470232645654.6857326009501

62.379045566589445.7620897565965

50.802919945690652.11189599078454.2743076235855

-9

-8-11

-15-8

-10-8

-4

-10-10

-8-10

-4

-9-11

-9-12

-5

-10.8384027527452-7.66865703533993-7.64240441448812

-14.2813987248328-7.29970142839003

-14.0094691934728-7.00658874329958



BEST 2010


Copenhagen Staff behaves nicely and correctly - Subgroups

<TOTAL BASE: 983>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

73

7372

6574

7081

73

7377

7170

62

7270

7474

68

74.959610661784966.1842361336361

77.075247285061363.5155817732891

73.9727059396862.3803888615898

69.570866394962

-6

-5-7

-12-4-5-6

-8

-9-8

-3-4-4

-8-7-6-6

-2

-7.61610371681947-3.60817385663315

-5.85464980119833-16.6978401913478

-7.65750025646287-6.1617727017652-4.03101409784878



Copenhagen 2010

Security and safety in subgroups

BEST 2010


Copenhagen Security and safety - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

71

7667

6972

6980

64

757574

6546

7579

6972

67

78.63598244043376.5473329591289

72.610460546170461.4612847207797

74.049010737404775.7489234634094

72.3384032208077

-10

-7-14

-10-9

-13-8

-11

-9-5

-8-17

-20

-8-6

-12-9

-15

-6.38403299838109-10.9037872308711-12.0867928103704

-17.3009653014306-5.08067402808694-6.07958471807486-6.88823841086537



BEST 2010


Copenhagen I feel secure at stations and bus stops - Subgroups

<TOTAL BASE: 995>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

58

6551

555756

6658

646060

5136

6471

5255

59

65.065498251879463.705187318533

56.198243808992553.8790945253151

60.104785966757867.1604730073533

58.2024061159495

-17

-11-22

-18-15

-19-11

-26

-15-10

-14-27

-30

-12-11

-23-13

-20

-16.0590009453356-15.4324954384056

-20.2994129364492-22.2297002972615

-7.96742775027942-7.43471725104455

-18.2682020558972



BEST 2010


Copenhagen I feel secure on board busses and trains - Subgroups

<TOTAL BASE: 993>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

73

7967

7374

6983

55

787678

6333

7782

7075

63

82.183775240210278.875479026046877.4967747031411

59.185266937599274.763081026758577.2527309574415

74.9228671394243

-9

-6-11

-5-7

-12-7

-9

-7-4

-6-16

-22

-6-4

-9-9

-16

-1.94699118186956-12.0274430523829

-10.028303625497-18.2415822157842

-3.6372971669907-1.80765104222698-1.69415507461355



BEST 2010


Copenhagen I am not afraid of traffic accidents when using PT - Subgroups

<TOTAL BASE: 997>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

84

8582

778483

9278

8489

8579

66

85858485

78

88.658673829209387.0613325328067

84.139153270688771.3528771445398

87.279165218698182.833566425433383.8899364070491

-5

-3-8

-6-5

-7-5

0

-6-2

-5-8-8

-5-3

-5-5

-10

-1.14610686793812-5.25142320182495-5.9314864470156

-11.4114451678979-3.6372971669907

-8.99638586095305-0.702358102085384



Copenhagen 2010

Comfort in subgroups

BEST 2010


Copenhagen Comfort - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

56

5756

555355

6470

5861

5750

44

57585859

45

62.140612750239563.654810429986

54.206410373606654.283960441324356.908234793198859.5081179007438

51.7915602259861

-14

-13-15

-15-16-14-12

-7

-15-12-13

-17-19

-14-13-13-12

-21

-13.6350422115541-9.84791558196876

-15.7152212355906-17.5648930050923-16.2199722616174

-11.6144021975672-10.9090081530242



BEST 2010


Copenhagen PT travel is comfortable - Subgroups

<TOTAL BASE: 993>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

55

5257

604951

7268

6164

5244

42

5455

6058

37

60.979047561884459.255697888767559.5514862694505

54.228703409469649.8465935951261

61.202813387724746.7055145900011

-13

-12-14

-15-15-15

-8-8

-9-11

-13-19

-29

-13-9

-11-11

-27

-12.2951647834981-9.03672572113844

-13.8905637029041-15.9920130519365

-12.5628887991409-4.20583437764409

-15.6489045495678



BEST 2010


Copenhagen Transfers are easy - Subgroups

<TOTAL BASE: 982>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

56

5359

6358

5256

54

6266

574042

655959

4937

67.373517598747574.9095889639904

51.296355258968452.9550631845485

61.45147504954469.4285467689277

49.4438705292862

-16

-16-16

-9-17-17-17

-12

-14-9

-16-23

-28

-11-13

-15-17

-27

-10.7092017666271-9.36741200070672

-19.4617750844019-18.6666981826132

-15.4248574729269-6.262741701711

-13.2811922888532



BEST 2010


Copenhagen Busses and trains are modern - Subgroups

<TOTAL BASE: 993>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

66

6963

6760

6676

88

6868

6565

54

6870

6471

62

73.321586275890678.5594899144593

61.031362708916660.8161830666443

72.912498865105762.3600357052514

65.2227756768883

-7

-7-7

-5-9

-6-7

-2

-8-8-6-6

-15

-7-9

-5-7

-10

-7.5114674855353-2.65002446922116

-5.31016970017627-10.1429990894176

-1.97847301143034-8.82803618209678

-4.73970589581826



BEST 2010


Copenhagen Busses and trains are clean - Subgroups

<TOTAL BASE: 991>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

39

4534

293838

4459

3737

4240

31

3941

3743

36

40.438455651756344.3483916763996

33.418941285750739.6862729273732

32.459073362699742.033047710706

35.3505598798074

-23

-19-27

-30-25

-20-21

-7

-24-23-22-22-21

-25-25-24

-14-26

-26.8593350639477-18.7446742310176

-27.6870459204214-23.7509859815284

-38.2558004840129-29.4169983746551

-16.1391761305845



BEST 2010


Copenhagen I normally get a seat when travel with PT - Subgroups

<TOTAL BASE: 986>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

65

6665

5762

6774

80

5972

6861

51

616668

7355

68.669377629058361.2008837063131

65.652149998297563.8594438191964

67.871533093518462.744710360047362.415235649464

-11

-9-14

-18-12-11

-8-6

-20-8-7

-14-3

-14-10

-9-9

-17

-10.7568186706281-9.44074148775992

-12.2897082435154-19.2707380046498

-12.877841540576-9.23509930886496

-4.63176629714589



Copenhagen 2010

Social image in subgroups

BEST 2010


Copenhagen Social image - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

71

7270

6669

7277

82

7777

6865

56

7572

6970

67

75.926122704236467.590295074311967.162629727345

70.719215046237976.4777666367397

72.603197771620169.6054971491854

-9

-8-10

-10-11

-7-7

-3

-8-7-8

-13-17

-8-7

-9-9

-13

-7.13192654639176-9.89687487133463

-11.7165664799584-9.51370516542452-7.68376769397293

-4.52712348841469-6.23123631051485



BEST 2010


Copenhagen More people will travel with PT in the future - Subgroups

<TOTAL BASE: 982>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

47

5343

4743

5052

60

5656

453536

5450

4643

41

51.025266166473347.6294562516906

44.671542029311747.6822038903092

51.336592436253658.6269760734109

42.7433679874528

-18

-16-19

-15-21

-17-18

-9

-15-14-13

-28-31

-14-12

-19-20

-23

-14.6368701308975-17.2757391971907

-21.1287049390359-19.0863718137564

-21.4396737506596-8.27268577343448

-12.5932559831759



BEST 2010


Copenhagen PT is good for the environment - Subgroups

<TOTAL BASE: 993>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

81

8082

738081

8690

8484

7780

75

828180

8480

84.040728875383673.3104120053973

76.299172168428479.8393461785547

87.211541170835372.2377132356576

80.3262909233462

-6

-6-6

-8-8

-3-3-2

-7-4

-6-6

-10

-6-7-5-5

-9

-4.89243446577719-8.52435742887118-8.14945357816035

-5.31703287945167-1.81864858349535

-3.53912312787307-5.06416346856673



BEST 2010


Copenhagen PT is beneficial to society - Subgroups

<TOTAL BASE: 997>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

84

8484

798283

9195

9090

8278

55

8886

8284

80

92.200731259597181.8310169658479

80.375519590561384.340629476315

90.506804669816386.9449040057919

85.4510083476339

-4

-4-4

-7-5-3-1

0

-2-2

-4-5

-13

-3-1

-4-4

-6

-2.02431863311475-3.89052798794207

-5.93380933547412-4.25878235573098

0-1.76956156393653-1.10635240368701



Copenhagen 2010

Value for money in subgroups

BEST 2010


Copenhagen Value for money - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

28

2728

72526

4278

3130

252625

2929

2619

42

31.157861040669426.9216854717166

16.499439483906127.709868032864

37.663307379474321.9158426061344

31.7810269168525

-44

-46-43

-70-48

-41-30

-10

-42-43-41

-50-53

-46-45

-47-49

-26

-41.370736611497-47.8824966112995

-51.2110028785382-47.9121752011242

-39.3853725427581-54.6665426093328

-36.854515822153



BEST 2010


Copenhagen PT gives good value for money - Subgroups

<TOTAL BASE: 993>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

34

3435

1131

3449

84

3838

3231

34

3834

3227

44

38.091822597021935.5669901607151

20.308689832919132.9158665563219

42.191927066212126.0889665539489

37.6760000278123

-31

-33-30

-61-33

-28-17

-6

-32-28-27

-38-40

-31-34

-36-33

-16

-29.1216381815544-32.969343896532

-36.7791540397757-37.7628962268364

-27.7515317159915-44.7138491598508

-23.7544123134545



BEST 2010


Copenhagen PT fares are reasonable - Subgroups

<TOTAL BASE: 993>

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

21

2121

41818

3472

2522

1822

14

2025

1911

41

24.223899484316918.094391220847

12.690189134893222.5038695094061

33.134687692736417.7427186583199

26.0341339033238

-57

-59-55

-80-63

-53-42

-14

-51-59

-55-62

-69

-61-55

-58-64

-36

-53.6198350414397-63.1095813650536

-65.6428517173008-58.061454175412

-51.0192133695247-64.6192360588148

-49.625548346572



Copenhagen 2010

Loyalty in subgroups

BEST 2010


Copenhagen Loyalty - Subgroups

Total

ManWoman

16 - 2425 - 4445 - 6465 - 79

80 +



Never



Roskilde amt


BusMetro S-tog

MetroS-tog

47

4548

404345

6069

5960

4626

17

5953

4340

36

61.79917265474359.301978332622

37.692533280197159.6250034608749

43.477528205992453.8303186432004

36.3923021984562

-23

-22-25

-20-24

-28-17-18

-14-14

-20-40

-58

-17-11

-25-26

-34

-13.6678770870653-11.8421649241142

-23.7862467669767-21.8075218894372

-24.2395867943335-14.1436990989367

-25.051733767958



Copenhagen 2010

Background information

BEST 2010


Public transport travel frequency – Copenhagen 2010

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Working, fulltime

Working part time

Student

Retired

Others

22

17

23

42

19

13

16

24

18

16

46

15

12

25

25

28

33

25

22

30

43

22

33

29

32

36

24

29

24

19

29

29

24

13

29

26

19

22

26

24

25

23

5

24

30

28

21

27

23

5

26

23

5

4

3

1

3

5

3

0

4

2

1

4

2

Daily

A few times per week

A few times per month

Less than monthly

Never

BEST 2010


Life situation – Copenhagen 2010

Total

Man

Woman

16 - 24

25 - 44

45 - 64

65 - 79

80 +

Daily

A few times per week

A few times per month

Less than monthly

Never

56

62

46

15

81

63

7

0

49

45

60

61

61

8

4

12

8

8

13

3

0

7

10

8

8

6

12

11

11

74

6

0

0

0

26

12

8

4

20

18

25

0

16

88

98

16

26

18

24

26

4

4

6

2

5

7

2

2

3

7

5

5

3

Working, fulltime

Working part time

Student

Retired

Others

For more information and other reports see our web site http://best2005.net or https://report.scandinfo.se/best/

http://best2005.net/

best survey 2010 city report: copenhagen benchmarking in european service of public transport

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