best practices in learning center management
DESCRIPTION
Best Practices in Learning Center Management. NCLCA Institute July 2010 Dr. Lisa D’Adamo–Weinstein Director, Academic Support SUNY Empire State College, Northeast Center. - PowerPoint PPT PresentationTRANSCRIPT
Best Practices in Learning Center
Management
NCLCA InstituteJuly 2010
Dr. Lisa D’Adamo–WeinsteinDirector, Academic SupportSUNY Empire State College, Northeast Center
Dr. Lisa D'Adamo-WeinsteinDirector, Academic SupportSUNY Empire State College, Northeast Center21 British American Blvd. Latham, NY 12110
518-783-6203 ext 5939 [email protected]’[email protected]
Best practices in learning center management are difficult to define. Learning centers are multifaceted and complex, varying according to student demographics, institutional structures, facilities, funding, programs/services, staff expertise/size, and a myriad of other factors. This presentation will introduce participants to some models of best practices in order to spark conversation, promote reflection, provide insight, and point participants to resources to be explored within their own institutional contexts.
http://nclcainstitute2010.pbworks.com
MISSION & GOALS
STUDENTS’ NEEDS
PROGRAMS &
SERVICESSTAFFING &
RESOURCES
ASS
ESSM
ENT
&
EVA
LUAT
ION
Institutional Support
&Integration
STUDENTS’ NEEDS
TRIO/EOP
Programs serving unique student populations such as – Latino/Hispanic, African-American, American Indian,
Southeast Asian, Student-Athletes, International Students, Returning Adult Students, etc.
Information Literacy
Specialized Schools & CollegesNursing, Business, Education, etc.
Accessibility/Disability Services
ESL
Math
WritingReading
“The particular characteristics and needs of each individual institution drive the organization of programs, the format of service delivery, the
overall management and operation of the program and the methods of program
evaluation.”- Casazza & Silverman (1996): p. 71
1st Year Programs
General Study Skills
Content Area Tutoring
Developmental Education
Pre-College Programs
Critical Thinking
Academic Reinstatement
Your Students: Defining Who, What, & How• Who are the students you serve in your LC?
• What kinds of resources, programs, & services do they use?
• How do you interact with them (F-2-F, Online, Paper, E-mail, etc.)?
Your “Clients”: Refining Who, What, & How• Are there other students (staff, faculty, etc) you could serve in
your LC?
• What other kinds of resources, programs, & services do you wish you could offer?
• How might you expand how you interact with students(F-2-F,
Online, Paper, E-mail, etc.)?
MISSION & GOALS
STUDENTS’ NEEDS
“Successful programs begin with a well-defined mission statement and a set of program goals addressing specific areas”…
“The mission statement of a learning assistance program should fit with the institutional mission so that it serves to promote and advance the purpose of the larger organization”…
“The goals of a learning assistance program are a natural outgrowth of the mission statement.”
Source: Casazza & Silverman (1996): pp.7-73
Activity: Mission & Goals• Do you have a mission statement for your learning
center? If so, is it tied closely to your institutional mission? When is the last time you reviewed/renewed it?
• If you don’t have one, what are some ideas, elements, etc. that you would want to include?
MISSION & GOALS
STUDENTS’ NEEDS
Budget,Staffing,
Professional Development
LC ReputationOn & Off Campus
Faculty
Administrators
Support Staff
Students
Support from Upper Administration Quality of Facilities
Space
Location
Technology
AccessInstitutional
Support&
Integration
Integration with Key Campus Functions
Orientation
Student Services& Advising
DepartmentsFaculty
Centers for Teaching & Learning
Library
Computing Services
Student Housing
AthleticsOther Special Student Populations
SWOT: Institutional Support & IntegrationSTRENGTHS
WEAKNESSES
OPPORTUNITIES
THREATS
MISSION & GOALS
STUDENTS’ NEEDS
PROGRAMS &
SERVICES
Courses
Workshops
Study Groups
Supplemental Instruction
Tutoring
Group Services
Individualized Services
Academic Counseling/Coaching
Tutoring
Mentoring
Resources &Advertising
Hardcopy
Electronic
Labs/Libraries
Awards/Recognition
Delivery Models
Onsite
Online
Synchronous
Asynchronous
Activity: TYPES of SERVICES •What types do you offer?
•What would you like to offer?
SWOT: Programs & Services - ExistingSTRENGTHS
WEAKNESSES
OPPORTUNITIES
THREATS
SWOT: Programs & Services - DesiredSTRENGTHS
WEAKNESSES
OPPORTUNITIES
THREATS
Mission & Goals
STUDENTS’ NEEDS
PROGRAMS & SERVICESSTAFFING
& RESOURCES
Training
Interviewing &Hiring
Staff/FacultyDevelopment
Networking
BudgetingInternal & External Grants
Professional Presentations/Publications
Awards/Professional Recognition Recruiting
SWOT: Staffing & Resources - ExistingSTRENGTHS
WEAKNESSES
OPPORTUNITIES
THREATS
SWOT: Staffing & Resources - DesiredSTRENGTHS
WEAKNESSES
OPPORTUNITIES
THREATS
PROFESSIONAL DEVELOPMENTLearning Center Leadership Certification - http://www.nclca.org/certification.htm
NCLCA Institute – http://www.nclca.org/nclcains.htm
Professional Organizations & Conferences CRLA, NCLCA, NADE, ATP, etc. - http://www.lsche.net/calendar.htm
Winter Institute - http://www.utexas.edu/student/utlc/winter_institute/index.php
Kellogg - http://www.ncde.appstate.edu/kellogg.htm
TIDE - http://www.ci.txstate.edu/TIDE/TIDEhome.htm
TUTOR PROGRAM/TUTOR/TUTOR TRAINER CERTIFICATION
Association for the Tutoring Professionhttp://www.jsu.edu/depart/edprof/atp/cert.htm
College Reading & Learning AssociationTUTOR - http://www.crla.net/tutorcert.htmMENTOR - http://www.crla.net/mentorcert.htm
Professional Development & Training
MISSION & GOALS
STUDENTS’ NEEDS
PROGRAMS & SERVICES
STAFFING &
RESOURCES
ASSESSMENT&
EVALUATION
Qualitative& Quantitative
Summative& Formative
Persistence/Graduation Rates
Annual/QuarterlyReports
InstitutionalResearch
NADE Self-Evaluation Guides
Cassazza & Silverman
Faculty/Staff Performance
Impact/Effectiveness
Demographic/Use Statistics
Case Studies Benchmarking
Cost/Benefit Analysis
Program Design
Outcomes
Existing Research
FocusGroups
Course End Surveys
Activity: Assessment & Evaluation• Do you have assessment and evaluation
plans/practices for your learning center? If so, where does that data go? How is it used & by whom?
• If you don’t engage in assessment and evaluation, what are some ideas, elements, etc. that you would want to begin to assess/evaluate? To whom/for whom do you think this would be useful?
References & Additional ResourcesOverview Reference Book
Casazza, M. E. & Silverman, S. (1996). Learning Assistance and Developmental Education. San Francisco: Jossey-Bass.
Professional Associations & Professional Development ResourcesNational College Learning Center Association (NCLCA)
http://www.nclca.orghttp://www.nclca.org/certification.htm (Learning Center Leadership Certification)
Learning Support Centers in Higher Education (LSCHE)http://www.lsche.net http://www.lsche.net/resources/articles.htm (Bibliography of Articles, Books &
Presentations)http://www.lsche.net/resources/lsc_mngmnt/leadershipbib.htm (Bibliography of LSC
Management)
LRNASST Listservhttp://www.lists.ufl.edu/archives/lrnasst-l.html
Council of Learning Assistance and Developmental Education Associations (CLADEA) http://www.cladea.net/
Association for the Tutoring Profession (ATP)http://www.jsu.edu/depart/edprof/atp/
College Reading & Learning Association (CRLA)http://www.crla.net
National Association for Developmental Education (NADE)http://www.nade.net/
National Center for Developmental Education (NCDE)http://www.ncde.appstate.edu/
• Websites – Evaluation, Assessment, Standards, Awards & Recognitions▫ American Association for Higher Education – Online Assessment Resources
http://www.aahe.org/assessment/assess_links.htm http://www.aahe.org/assessment/principl.htm
▫ Western Michigan University's Evaluation Center http://www.wmich.edu/evalctr/checklists/
▫ National College Learning Center Association (NCLCA) – Awards http://www.nclca.org/grantsawards.htm
▫ Learning Support Centers in Higher Education (LSCHE) Awards & Recognitions Link
http://www.lsche.net/resources/lc_awards.htm
▫ CAS Standards for Learning Assistance http://www.nade.net/documents/Articles/CAS.Standards.pdf
▫ Policy Center on the First Year of College – Institutions of Excellence - Benchmarkshttp://www.brevard.edu/fyc/instofexcellence/data.htm
References & Additional Resources continued…