best practices in deploying or migrating business solutions to linux jason williams product manager...

Best Practices in Deploying or Migrating Business Solutions to Linux

Jason WilliamsProduct ManagerNovell

Brad PorterExecutive Vice President, CTOGroupLink Corporation

Dave TurnerPresident and CEOGroupLink Corporation

© 2003, 2004 Novell Inc., GroupLink Corporation All rights reserved. www.grouplink.net2

Session Detail

Migrating business applications to Linux can be a critical success factor in migrating to the Linux platform.

• Planning and installing Linux-based business applications

• Specific Novell Nterprise Linux Services (NNLS) component issues

• Integration options with Novell GroupWise®, eDirectory™, and ZENworks®

• Case studies, including a Linux installation and an important business solution

• Learn about expected returns on investment (ROI) and “Lessons Learned”


Case Studies

GroupLink Corporation• Novell ISV, Customer Engagement Solutions for

Novell & Linux

New York City Council• Municipal Constituent Relationship Management

Public Utility Organization• Multi-state, remote & home-office deployment• Customer Satisfaction, Sales Force Automation


Session Benefits

By the end of this session:• Discover how to integrate business solutions in

the Novell Linux environment. • Learn how to prepare a Linux platform for critical

business applications. • See an installation and configuration of a practical

Linux business solution


Linux and Open Source

• Why Linux/Open Source?

• How Do I Get There From Here?

• How Long will it take?

• What Should I Watch Out For?


Why Linux and Open Source?

Good For Novell?• Merger of Novell and Open-Source Communities• Brings Solid and Stable Services to Linux • Synergy of Services atop both Netware and Linux

Good For I.T.?• Strong and Stable Partner (Novell)• Better Control of Costs and I.T. Product Offerings • Empowers I.T. Developers (Tools, Access,

Community)• I.T. can Tailor Solutions to their Individual Needs


How Do I Get There From Here?

Migration Strategy (recommended)• Begin With Services (Transparent to End Users)

• Directory • Print • Database

• New Products that are Linux/Open Source Enabled• Server Based (Thin-Client)• Open or Semi-Open Source Code• eDirectory Enabled Authentication

• Begin Phasing Out Client-Side Applications


GroupLink ISV (Case-Study)

Early 2003 – GroupLink Provided and Sold:• ContactWise 32 Bit (Client/Server) software• Integrated with GroupWise• Integrated with Novell NDS for Authentication

Great Product, But Customers Also Wanted:• Web-Based Solutions• Ability To Customize/Modify the Product• Ability To Lower the Overall Price• Ability To Integrate with Legacy Applications

9

GroupLink Client/Server(Case-Study)

NetWare 6.5

Pervasive Oracle

ContactWise 32 Bit

NDS

Authentication

Client/Server(Fat-

Client)


GroupLink Client/Server(Case-Study)• Higher Total Cost:

• Purchase GroupLink Products• Purchase Database• Purchase Operating System…

• Highly Invasive into I.T. Infrastructure (on every Client)

• High Dependence on Network Bandwidth Availability

• High Overhead: Backup/Recovery/Failover/Upgrades

• “Closed” Source Code, No Way For Customers To Customize or Modify.


Issues Facing GroupLink (Case-Study)

• Client/Server costs and overhead are quite high

• Nearly Everyone wants Web enabled products

• Linux/Open-Source can lower TCO

• Novell has adopted and supports Linux/Open-Source

• Our Product offerings are outpaced by new capabilities.

12

No GroupLink

Client Required

GroupLink’s Solution (Case-Study)

MySQL PostgreSQL

Internet

Novell AMP/NNL

S

Server-Side GroupLink Applications

●Leads Generation●Sales Force Automation●Customer Satisfaction

13


Web Based(Thin-Client)

MySQL PostgreSQL

Internet

Novell AMP/NNL

S



14


MySQL PostgreSQL

Internet

Novell AMP/NNL

S



All GroupLinkProductsRun on Linux

(Server-Side)


MySQL PostgreSQL

Internet

Novell AMP/NNL

S




All DataRequest

sAre

ServerSide


GroupLink Results (Case-Study)

• Lower Total Cost:• Purchase GroupLink Products• Open-Source Database• Open-Source Operating System…

• Less Invasive into I.T. Infrastructure (Not on any Clients )

• Lower Dependence on Network Bandwidth availability

• Lower Overhead: Backup/Recovery/Failover/Upgrades

• Source Code is “Open”, can be enhanced or modified by your team.


GroupLink Results (Case-Study)

• Client/Server Architecture Being Phased Out

• All GroupLink Products are Web Enabled

• Leverage Linux/Open-Source to Reduce TCO

• Supports Novell and Open-Source

• Products are Well-Positioned and Competitive


GroupLink Going Forward (Case-Study)

GroupLink Integrated Environment• GroupLink Leads Generation• GroupLink Sales Force Automation• GroupLink Customer Satisfaction

• (a version for I.T. help desk support)

Appliance Offering • GroupLink Integrated Products • Running on NNLS/Linux• Using MySQL and PostgreSQL Databases• Completely Loaded and Configured• Minimal Impact to Existing Legacy (Plug-n-Play)


2 more Case Studies


Public Utility Organization• Multi-state, remote & home-office deployment

• Customer Satisfaction, Sales Force Automation


NYC Council – Case Study

Supports 51 Elected Officials, Staff & Constituents

• 51 Offices with Staff• Home access desired• Constituent tracking desired

Previous Tools:• Paper records• Moving to Oracle database• Moving to Citrix server


NYC Council - Environment

Novell users for over 10 years• NetWare• eDirectory, BorderManager®• Novell GroupWise

Server Components:• NetWare Server• Linux Server• WinNT Server


NYC Council – Objectives with Linux

Lower TCO (total cost of ownership)

Introduce opportunities to increase server power

Maintain security/reliability of infrastructure

Introduce Identity Management benefits


NYC Council – Migration to Linux in Phases1998 – NYCC began using GroupLink desktop solution

• for entry – level CRM• selected Council offices• shared database

1999 – 2001 - expanded use of GroupLink desktop solution

2001 - Implementation of GroupLink Linux solution• delayed by 9-11 disaster

2002 – Roll-out of GroupLink Linux solution


NYC Council – I.T. Environment

NetWare Server• Oracle 8i, moving to 9i

Linux Server• Novell Portal Services (NPS)• GroupLink solution (Java)


Case Study: NYC components

Constituent Interface (Web)

Administrator Interaction

Council Staff Interaction

Councilmember Interface (Portal)


Case Study: NYC Benefits

Personalized, Secure Business Experience

Simplify and Focus

Build, Enhance Key Relationships

Accelerate Results


Comparing ROI for Server Platforms: NYC

Return on Investment (ROI)Average Savings Per EmployeeResponse Time reduced 70 - 80%Work Backlog reduced 60 - 80%Errors / Rework reduced 40 - 50%Learning Curve reduced 18 - 20%Training Costs reduced 30 - 40% Calculated Payback Time (Linux deployment):

2 to 3 monthsCalculated Payback Time (if on Windows instead of Linux): 6 to 8 monthsCalculated Payback Time (if on Unix instead of Linux):

8 to 12 months


Public Utility– Case Study

Please contact GroupLink at [email protected] to receive the latest update to these slides


Demonstration / Examples …

Demonstration prepared forBrainShare 2004 … breakout session #TUT291

(For up-to-date screenshots of the demonstrations

please contact [email protected])

GroupLink’s Collaborative Customer Engagement™ (CCE™) product suite: The first end-to-end business solution for Novell and Linux

• Leads Generation• Sales Force Automation, and customized• Customer Satisfaction (incl. I.T. HelpDesk)


Demo Screenshots: Old Desktop version of Sales Force Automation (SFA)

For up-to-date screenshots of the demonstrations

please contact [email protected]


Demo Screenshots: Linux (server) version of Sales Force Automation (SFA)




Demo Screenshots: Linux (server) version of I.T. Help Desks




Demo Screenshots: Linux (server) Lead Generation (eReferrals)




Demo Screenshots: Linux (server) Management Console




Demo Screenshots: Linux (server) integrated CCE™




Linux advantage … (summary)

Leveraging your current technology infrastructure (Novell) by implementing solutions:

• Based on Internet and open standards• Can be deployed as Web services• Enabled for Novell Technology - - Linux,

NetWare, eDirectory, ZENworks, GroupWise


Summary: GroupLink mission

Collaborative Customer Engagement solutions for Novell and Linux

39

Summary of Linux Benefits:Cross-industry results

Travel & Entertainment

Legal and Law Government

Accelerated event tracking and project management by 20%

Improved accuracy and timeliness of Case Management by 50%.

Reduced customer planning and coordination time by 70%.

Reduced sales cycle from 6 weeks to 2 weeks.

Industrial Sales Services & Non Profit

Professional Services

Increased revenue (contributions) by 25% in a year.

Increased effectiveness of new client correspondence over 35%.

Increased leads / referrals over 90%. Increased cross-sell closures by 40%.

Banking - Financial Services


Novell / GroupLink Summary …

Executive View: Value of Novell technology – • Linux, ZENworks, eDirectory, GroupWise

High-Payback leverage of technology

Case Examples of leverage:• Linux Advantages to ISVs (GroupLink)• Constituent Relationship Mgmt (NYC)• Customer Satisfaction, Sales Force Automation

(SWG)


Session Summary

Migrating business applications to Linux can be a critical success factor in migrating to the Linux platform.

• Planning and installing Linux-based business applications

• Specific Novell Nterprise Linux Services (NNLS) component issues

• Integration options with Novell GroupWise, eDirectory, and ZENworks

• Case studies, including a Linux installation and an important business solution

• Learn about expected returns on investment (ROI) and “Lessons Learned”


Case Study Summary

GroupLink Corporation• Novell ISV, Customer Engagement Solutions for

Novell & Linux


Public Utility Organization• Multi-state, remote & home-office deployment• Customer Satisfaction, Sales Force Automation


Session Summary

You should now have:• Gained an understanding of how to integrate

business solutions in the Novell Linux environment.

• Learned how to prepare a Linux platform for critical business applications.

• Seen an installation and configuration of a practical Linux business solution


ROI Summary for Server Platforms

Return on Investment (ROI)Average Savings Per EmployeeResponse Time reduced 70 - 80%Work Backlog reduced 60 - 80%Errors / Rework reduced 40 - 50%Learning Curve reduced 18 - 20%Training Costs reduced 30 - 40% Calculated Payback Time (Linux deployment):

2 to 3 monthsCalculated Payback Time (if on Windows instead of Linux): 6 to 8 monthsCalculated Payback Time (if on Unix instead of Linux):

8 to 12 months


“Thank You” - - Information

Please contact GroupLink for a Thank You gift for your participation in this presentation

(mention BrainShare 2004 #TUT291)

Best Practices in Deploying or Migrating Business Solutions to Linux

www.grouplink.net

[email protected]

(801) 298-9888 x122

General DisclaimerThis document is not to be construed as a promise by any participating company to develop, deliver, or market a product. Novell, Inc., makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc., reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.

No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability.

best practices in deploying or migrating business solutions to linux jason williams product manager...

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