best practices for migrating communications manager...

Best Practices for Migrating Previous Versions of Cisco Unified Communications Manager (CUCM) to Version 11.5

Baha Akman, Technical Leader [email protected]

BRKUCC-2011

1. Session Objectives and Scope

2. CUCM 11.5 Upgrade Methods & Definitions

3. CUCM Upgrades & Migrations with Prime Collaboration Deployment (PCD)

4. CUCM Licensing Overview & Prime License Manager

5. CUCM 11.5 Upgrade Paths

6. System Level Planning and Considerations

Q&A

Agenda

* Cisco Unified Communications Manager = CUCM = Unified CM = CallManager

* Cisco Prime License Manager = PLM = Cisco Enterprise License Manager = ELM

Session Objectives and Scope

1

2017 Cisco and/or its affiliates. All rights reserved. Cisco Public

Session Highlights

Direct Standard Upgrade (SU aka L2)

Direct Refresh Upgrade (RU)CUCM Upgrades

Automated process with PCD

CUCM 10+ Virtualized ONLY (MCS UCS)CUCM Migration

CUCM Orchestration tool for operational tasks

Migrations, Upgrade, COP file installation, fresh installation or hostname/IP Address change

Prime Collaboration Deployment (PCD)

5BRKUCC-2011


Solution Names and Versions

CUCM / Unified CM /

CallManager / UC Manager

Cisco CallManager

3.0-3.3

Cisco Unified CallManager

4.0-4.2

Cisco Unified Communications Manager

(CUCM)

4.3-11.X

License Manager

Enterprise License Manager (ELM)

9.0 9.1

Prime License Manager (PLM)

10.0-11.X

6

Reference

BRKUCC-2011


Platform Terminology

MCS, HP or IBM Servers

VMware

Supported

Servers

Cisco UCS, Business Edition 6K, Business Edition 7K, TRC,

Specs-based

Bare Metal

Virtual Machine

7BRKUCC-2011

http://rds.yahoo.com/_ylt=A2KJkIY_r5JN8XIAVduJzbkF;_ylu=X3oDMTBqcGI0b29tBHNlYwN4cGwEcG9zAzIEdnRpZAM-/SIG=131a0fsad/EXP=1301487551/**http:/images.search.yahoo.com/search/images?fr2=xpl&fr=sfp&p=hp+logohttp://rds.yahoo.com/_ylt=A2KJkIY_r5JN8XIAVduJzbkF;_ylu=X3oDMTBqcGI0b29tBHNlYwN4cGwEcG9zAzIEdnRpZAM-/SIG=131a0fsad/EXP=1301487551/**http:/images.search.yahoo.com/search/images?fr2=xpl&fr=sfp&p=hp+logohttp://rds.yahoo.com/_ylt=A2KJkIaAr5JNoXEA4.WJzbkF;_ylu=X3oDMTBqZDFlYmxzBHBvcwMxNgRzZWMDc3IEdnRpZAM-/SIG=1jjps4jpq/EXP=1301487616/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=IBM+logo&ei=utf-8&fr=sfp&w=1600&h=765&imgurl=2.bp.blogspot.com/_lXs71l0axnU/TVDCgXhGIaI/AAAAAAAAAVg/QEWWF5c_Oj4/s1600/ibm_logo.jpg&rurl=http://church-discipline.blogspot.com/2011/02/sco-v-ibm-what-happens-to-political.html&size=54KB&name=ibm_logo.jpg&p=IBM+logo&oid=f86323ebf7ea3d4ab4cf32566150c3ac&fr2=&no=16&tt=72200&sigr=12mg7r615&sigi=12lvl8u5r&sigb=127ihfkfc&.crumb=yWrVKFsJVvAhttp://rds.yahoo.com/_ylt=A2KJkIaAr5JNoXEA4.WJzbkF;_ylu=X3oDMTBqZDFlYmxzBHBvcwMxNgRzZWMDc3IEdnRpZAM-/SIG=1jjps4jpq/EXP=1301487616/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=IBM+logo&ei=utf-8&fr=sfp&w=1600&h=765&imgurl=2.bp.blogspot.com/_lXs71l0axnU/TVDCgXhGIaI/AAAAAAAAAVg/QEWWF5c_Oj4/s1600/ibm_logo.jpg&rurl=http://church-discipline.blogspot.com/2011/02/sco-v-ibm-what-happens-to-political.html&size=54KB&name=ibm_logo.jpg&p=IBM+logo&oid=f86323ebf7ea3d4ab4cf32566150c3ac&fr2=&no=16&tt=72200&sigr=12mg7r615&sigi=12lvl8u5r&sigb=127ihfkfc&.crumb=yWrVKFsJVvA


Session Scope

Migration

Platform conversion from bare metal CUCM to virtualized CUCM 11.5

Upgrade or migrate to CUCM 11.5

System level approach

1 Bare Metal CUCM Virtualized CUCM 11.5SU / RU2 Virtualized CUCM Virtualized CUCM 11.5

8BRKUCC-2011

Compatibility Information for Cisco Unified Communications Manager Release 11.x

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/11_x/cucm_b_cucm-imp-compatibility-matrix-11x.html

CUCM 11.5 Upgrade Methods & Definitions

2

CUCM Version, Build and Upgrade Schedule


CUCM Major/Minor Versions

CUCM Major

Version

CUCM Minor

Version

11.0 11.5

10.0 10.5

9.0 9.1

8.0 8.5 and 8.6

7.0 7.1

6.0 6.1

5.0 5.1

Major and minor version upgrades requires active Cisco Software Support Service (SWSS)

End of Sales support service contracts

- Minor version upgrade requires active Essential Operate Service (ESW) contract

- Major version upgrade requires active Unified Communication Software Subscription (UCSS) contract

End of Sales (EOS) notice

- http://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-software-subscription/eos-eol-notice-c51-732026.html

EOS

11BRKUCC-2011

http://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-software-subscription/eos-eol-notice-c51-732026.html


End of Life/Support Notices and Release Selection

Milestone Potential Activity Summary

Before End-of-Sales Date Ability to deploying new cluster

After End-of-Sales Date Start planning for upgrades

End of SW Maintenance Desire to complete the upgrade

12

Deployment Models:

- Extended period on a single release with Long-Life Release (i.e. 10.5, 11.5, etc.)

- New features with Short-Life Releases (i.e. 11.0, 12.0, etc.)

Upgrade Planning:

- Consistent release cycles

- Predictable End of Sales/Support milestone durations

1 year

New

12BRKUCC-2011

End-of-Life and End-of-Sale Notices

http://www.cisco.com/c/en/us/products/unified-communications/unified-communications-manager-callmanager/eos-eol-notice-listing.html


Sample Upgrade Schedule for Long-Life Release

13

Active

Cisco

Notification

Service

Email/RSS Feed

of End-of-Sales

and End-of-Life End-of-Life Announcement Date

End-of-Sale Date

End of SW Maintenance Releases Date:App. SW

6 months 12 months

CUCM Version

(N+1)

CUCM Version

(N+2)

CUCM Version N

Active

Upgrade Window (UW)

UW

Long-life release customers can upgrade to every Long-Life release or every other Long-life releases

New

13

Cisco Notification Service

http://www.cisco.com/cisco/support/notifications.htmlBRKUCC-2011Cisco Notification Service

http://www.cisco.com/cisco/support/notifications.html


Sample CUCM Versions and Builds

CUCM Version CUCM Build Numbering Convention

11.5(1)SU2 11.5.1.12900-25(A.B.C.XYzzz-x)

(A) Major version (License)

10.5.2.10000-5

(B) Minor version (Long Life Release)

10.5.2.10000-5

(C) Maintenance release (Patch and/or Features)

10.5.2.10000-5

(X) Build (Patch)

10.5.2.10000-5

10.5.2.20000-5 (example)

(Y) FCS:0, ES or SU: 1-9

10.5.2.10000-5 (FCS)

10.5.2.11900-1 (ES or SU look at last three digits)

(zzz) FCS:000, ES: 001-899, SU: 900-999

10.5.2.10000-5 (FCS)

10.5.2.11001-5 (ES) (example)

10.5.2.11900-3 (SU)

11.5(1) 11.5.1.10000-6

11.0(1a)SU2 11.0.1.22900-14

11.0(1a) 11.0.1.20000-2

11.0(1) 11.0.1.10000-10

10.5(2)SU3a 10.5.2.13901-2

10.5(2)SU3 10.5.2.13900-12

10.5(2)SU2a 10.5.2.12901-1

10.5(2)SU2 10.5.2.12900-14

10.5(2)SU1 10.5.2.11900-3

10.5(2) 10.5.2.10000-5

10.0(1)SU2 10.0.1.12900-2

NEW

Reference

14BRKUCC-2011

Upgrade Methods & Definitions


Upgrade Methods

Upgrade

Methods

Direct Standard Upgrade (L2)

Direct Refresh Upgrade (RU)

PCD Upgrade

PCD Migrate (M1)

DSU

DRU

PCDU

PCDM

Prime Collaboration Deployment (PCD) Upgrades and Migrations

Unified CM OS Admin Upgrades and Migrations

16BRKUCC-2011


Unified CM OS Admin Types of Upgrades

Types of Upgrades

SU

RU

Standard Upgrade (formerly called L2 Upgrade): Appliance/Virtual to Appliance/Virtual model

Low complexity with possible shortest downtime

Between CUCM versions with the same major RHEL versions

(e.g. CUCM 10.0 to 11.0 or CUCM 10.0 to 11.5)

RU (Refresh Upgrade): Appliance/Virtual to Appliance/Virtual model with major RHEL version change (starting with RHEL 5)

Medium complexity with possible longer downtime

(e.g. CUCM 8.6 to 11.5 or CUCM 9.1 to 11.5)

17BRKUCC-2011


SU versus RU Upgrade

Active partition is running while software upgraded on inactive partition

Low downtime since upgrade can be done while system is functioning

SU Upgrade

Server is down while software is upgraded

Higher downtime since upgrade cannot be done while system is functioning

Upgrade Time is equal to Fresh installation of CUCM

RU Upgrade

Detailed SU and RU upgrade process are in the appendix

18BRKUCC-2011


CUCM Upgrade and Reboot Options (SU & RU)

CUCM Publisher

CUCM Subscriber

CUCM 11 Upgrade

ISO

Active Partition (CUCM 10)

Inactive Partition (CUCM 9)



CUCM Publisher

CUCM Subscriber





1

2

Always Upgrade Publisher node first

Switchover options depends on the collaboration product CUCM Publisher can be switched over before Subscriber(s) Upgrade Startup

CUC Publisher must NOT be switched over before Subscriber Upgrade Completes

19BRKUCC-2011

Unified Communications Manager Version 11.5https://software.cisco.com/portal/pub/download/portal/select.html?&mdfid=286306100&flowid=79971&softwareid=282074295


Switchover Reboot Methods

CUCM

Upgrade Type Switchover

MethodReboot Options

Standard Upgrade

Automatic Automatically reboot and Switch to the new version after

upgrade completes successfully.

ManualDo not reboot and Switch to new version after upgrade

completes successfully

Refresh Upgrade

Automatic

Refresh Upgrade reboots at the start of Upgrade.

Remain in the Upgraded version after upgrade completes

successfully.

ManualAutomatically reboot and Switch back to the previous version

after Refresh upgrade completes successfully.

* PCD always Initiates Upgrades in Manual mode. PCD creates a separate Manual Switchover task if the Automatic Switchover option is selected within the Upgrade Wizard.

20

CUCM + IM&PRecommended

BRKUCC-2011


SU and RU Upgrade: Appliance/Virtual to Appliance/Virtual Decision Tree

Existing CUCM cluster being upgraded

Upgraded CUCM cluster

NO

Upgrade to same major RHEL

version

Perform a

RU Upgrade

Perform a

SU UpgradeYES

L2

SU

CUCM

Version

VOS

RHEL Release

5.1(x) & 6.X RHEL 3 Update 8

7.0(1) RHEL 4 Update 4


7.1(3) & 8.0(x) RHEL 4 Update 7

8.5 RHEL 4 Update 8

8.6* RHEL 5 Update 5

9.X RHEL 5 Update 7




11.5(1) RHEL 6 Update 6* RU starts with CUCM 8.6 or RHEL 5 for CUCM.

21

Reference

BRKUCC-2011

RU

RU

RU

SU

SU

SU


CUCM 11.5 Deprecated Phone Models

Upgrade to 11.5

After Upgrade

22BRKUCC-2011

Endpoint Refresh Tool - Migration FX http://refreshcollab.cisco.com/webportal/66/Endpoint%20Refresh%20Tool 3



Add devicein11.5

23BRKUCC-2011



Field Notice

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/11_5_1/fieldNotice/cucm_b_fn-deprecated-phone-models-1151.html?emailclick=CNSemail

CUCM 11.5 Release Notes

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/11_5_1/cucm_b_release-notes-cucm-imp-1151/cucm_b_release-notes-cucm-imp-1151_chapter_010.html

Phones (14 models) will not be able to register to CUCM 11.5

Check phone models for support and migrate IP phones using Endpoint Refresh Tool - Migration FX before upgrading to CUCM 11.5

Free Migration FX software for 1 years with a Cisco TMP of 100 78XX/88XX IP phones

(L-CP-MGFX-PROMO=)

Free Trial Version of MigrationFX (up to 50 phones) from UnifiedFX

24BRKUCC-2011

Endpoint Refresh Tool - Migration FX http://refreshcollab.cisco.com/webportal/66/Endpoint%20Refresh%20Tool 3

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/11_5_1/fieldNotice/cucm_b_fn-deprecated-phone-models-1151.html?emailclick=CNSemailhttp://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/11_5_1/cucm_b_release-notes-cucm-imp-1151/cucm_b_release-notes-cucm-imp-1151_chapter_010.html


Unified CM OS Admin Upgrade Process

Existing CUCM Cluster

Back Up With DRS

sFTPServer

CUCM 11.X

ISO file

Upgrade Publisher Inactive Partition

CUCM 11.X

ISO File

Upgrade Subscribers

Inactive Partition

Add License to ELM/PLM and add CUCM to

PLM if new

cluster

CLI or OS Admin

Switch Partition

onPublisher

1 62 3 4 5

New CUCM 11.X Cluster

CLI or OS Admin

Switch Partition

onSubscriber

New CUCM 11.X Cluster



ELM/PLM

Add version 11.X of license for the appropriate ELM or PLM

Or Upgrade Standalone PLM to 11.0 First

For 9.X to 11.X, upgrade IM&P after CUCM cluster is upgraded

This scenario applies to virtualized CUCM only

25BRKUCC-2011

http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718http://images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=certificate&ei=UTF-8&fr=yfp-t-501&x=wrt&w=400&h=311&imgurl=www.ozevillage.com.au/postoffice/images/certificate_demo.jpg&rurl=http://www.ozevillage.com.au/postoffice/certificate_demo.asp&size=36.8kB&name=certificate_demo.jpg&p=certificate&type=jpeg&no=5&tt=810,810&oid=6d049e3d71244d92&ei=UTF-8http://images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=certificate&ei=UTF-8&fr=yfp-t-501&x=wrt&w=400&h=311&imgurl=www.ozevillage.com.au/postoffice/images/certificate_demo.jpg&rurl=http://www.ozevillage.com.au/postoffice/certificate_demo.asp&size=36.8kB&name=certificate_demo.jpg&p=certificate&type=jpeg&no=5&tt=810,810&oid=6d049e3d71244d92&ei=UTF-8

COP Files for Upgrades


CUCM Image Digital Signature ValidationRSA (Rivest Shamir Adleman) Keys Version

CUCM Build RSA Key VersionsAccepted

< 8.5.1.17123-1 RSA v2

< 8.6.2.24122-1 RSA v2

< 9.1.2.11018-1 RSA v2

10.X RSA v2 and v3

11.X RSA v3

CUCM acceptable

RSA Key Version

CUCM Build Signed RSA Version

5.0(4) 10.0(X) RSA v2

10.5(1) or higher RSA v3

ciscocm.free_common_space_v1.3.k3.cop.sgn

Third party COP files need RSA v3 signature

RSA Signed

Files

ISO

COP(sgn)

file

RSA Key version of ISO or COP file(s) must match what CUCM supports

Only COP files / Images Signed with RSA v3 Keys can be used

with CUCM 11.X and later

27BRKUCC-2011


CUCM and ISO/COP Files

CUCM 9.1(2)

ciscocm.version3-keys.cop CUCM 11.5

ISO

COP(sgn)

file

CUCM accepts RSA v2

CUCM 11.5 ISO RSA v3 SignedCUCM accepts RSA v3

CUCM 9.1(2)ISO

CUCM accepts RSA v2

CUCM 10.0 ISO is RSA v2

CUCM 10.0CUCM 10.0

CUCM accepts RSA v2 /v3

CUCM 11.5

ISO

CUCM 11.5 ISO RSA v3 Signed

CUCM 11.0

COP(sgn)

fileCUCM accepts RSA v3X

CUCM accepts RSA v3

COP file adds RSA v3

ciscocm.free_common_space_v1.0.cop.sgn

COP(sgn)

file

ciscocm.free_common_space_v1.3.k3.cop.sgn

COP file is RSA v2 Signed

COP file is RSA v3 Signed

BRKUCC-2011

Verify that Third-party COP files have been signed with RSA v3 if installed onto CUCM 11.X or later:2N, Ascom, Avara, BT, DoCoMo, Fujitsu, Intelbras, IP Blue, IP Trade, Mindshare, Mobile Heartbeat, Nokia, RIM, Sony, Speakerbus, Spectralink, Syn-Apps, Tandberg, Telecore, Telematrix, Verizon


CUCM COP Files for Upgrades

Current Version Target Version


CUCM Platform Conversion (PC) with Examples

PC

MCS 7845-I3 C240M4

C240M4 B200M4

C210M1

PC

PC

C240M4

Bare Metal or Appliance to Virtual Platform Conversion

E.g. CUCM 10.X and later can only run virtualized

E.g. MCS to UCS

Virtual to Virtual Platform Conversion

E.g. Change from C-Series Rack Severs to B-Series Blade Servers

Virtual to Virtual Platform Conversion

E.g. Change older C-Series Rack Severs to current older C-Series Rack Severs

UpgradeOptional

UpgradeOptional

UpgradeOptional

BRKUCC-2011 30


CUCM Platform Conversion (PC) Approaches

NEW

NEW

PC

1

2PC

Cisco DRS (Disaster Recovery System):

Traditional method leveraging DRS backup and DRS restore to change platform only

Cisco PCD (Prime Collaboration Deployment)

New method leveraging PCD to change platform and/or upgrade

BRKUCC-2011 31


Unified CM OS Admin Migration for 8.0(2) - 9.1(2)

DRSBackup

sFTPServer

CUCM ISO

Image

Install on First node

or Publisher

Upload License(s)

1 52 3 4

CUCM on MCS

New virtualized

CUCM

Newvirtualized

CUCM

DRSRestore on First node or

Publisher

sFTPServer

CUCM Publisher or ELM

Newvirtualized

CUCM

Install on Secondary

node or Subscriber

CUCM ISO

Image

32

Upgrade ELM to PLM before RU upgrade CUCM to 11.X

License upload:

- 8.X: Node, DLU and SW Feature with license MAC on Publisher

- 9.X: License to ELM

- 10.X/11.X: License to PLM

RUUpgrade

Virtualized CUCM 11.X

32

sFTPServer

Newvirtualized

CUCM

6

DRSRestore

FullCluster

32BRKUCC-2011

Replacing a Single Server or Cluster for Cisco Unified Communications Manager:http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/install/11_0_1/replace/CUCM_BK_R13B8C48_00_replacing-a-single-server-cluster_1101.html

http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718http://images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=certificate&ei=UTF-8&fr=yfp-t-501&x=wrt&w=400&h=311&imgurl=www.ozevillage.com.au/postoffice/images/certificate_demo.jpg&rurl=http://www.ozevillage.com.au/postoffice/certificate_demo.asp&size=36.8kB&name=certificate_demo.jpg&p=certificate&type=jpeg&no=5&tt=810,810&oid=6d049e3d71244d92&ei=UTF-8http://images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=certificate&ei=UTF-8&fr=yfp-t-501&x=wrt&w=400&h=311&imgurl=www.ozevillage.com.au/postoffice/images/certificate_demo.jpg&rurl=http://www.ozevillage.com.au/postoffice/certificate_demo.asp&size=36.8kB&name=certificate_demo.jpg&p=certificate&type=jpeg&no=5&tt=810,810&oid=6d049e3d71244d92&ei=UTF-8http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718


Upgrade Methods

Upgrades

Method

Direct Standard Upgrade (L2)

Direct Refresh Upgrade (RU)

PCD Upgrade

PCD Migrate (M1)

DSU

DRU

PCDU

PCDM

Prime Collaboration Deployment (PCD) Upgrades and Migrations

Unified CM OS Admin Upgrades and Migrations

33BRKUCC-2011

CUCM Upgrades & Migrations with Prime Collaboration Deployment

3


PCD Upgrades and Migrations

Types of Upgrades/Migrations

U

M

Upgrade existing clusters

Migrate existing clusters

Simple same network settings (IP addresses and/or hostnames)

Network new network settings (IP addresses and/or hostnames)

35BRKUCC-2011


Prime Collaboration Deployment (PCD) PCD is a VMware vApp used for management of Cisco

collaboration applications:

- CUCM

- CUC

- CUP / IM&P

- CUCCX

Management tasks (Upgrade, Switch Versions, Server Restart, Readdress, Install and Migrate) are based on collaboration application and version of the application

VMware vApp is pre-configured virtual machine with OS and PCD application (1.5GB)

pcd_vApp_UCOS_11.5.3.10000-14_vmv7_v1.2.ova

PCD OVA containing preinstalled app ships as part of UCM media kit

Bootable ISO Available via PUT or TAC (NOT posted on CCO)

Update ISOs are Posted on CCO

CUCM 6.X

CUCM 7.X

CUCM 8.X

PCD

ESXi Host

ESXi 6.0 API Support with PCD

11.5(1)SU1+

CUCM 9.X

MCS Migrate Example

36BRKUCC-2011


CUCM Supported Tasks by PCD 11.5(3)

Feature CUCM

6.1(5)

CUCM

7.1(3), 7.1(5)

CUCM

8.0(1-3)

CUCM

8.5(1)

CUCM

8.6(1-2)

CUCM

9.x

CUCM

10.X

CUCM

11.X

Migration to 10.X/11.X X X X X X X X X

Fresh Install X X

Upgrade X X X X

Switch Version X X X X

Restart X X X X

Readdress

(Hostname/IP

Address Change)

X X

Reference

New

37BRKUCC-2011

PCD 11.5(3) Administration Guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/11_5_3/cucm_b_pcd-admin-guide-1153/cucm_b_pcd-admin-guide-1153_chapter_011.html


CUP/IM&P Supported Tasks by PCD 11.5(3)

Feature 8.5(4) 8.6(3-5) 9.x 10.x 11.X

Migration to 10.X/11.X X X X X X

Fresh Install X X

Upgrade + COP

InstallX X X X

Switch Version X X X X

Restart X X X X

Readdress

(Hostname/IP

Address Change)

Reference

New

38BRKUCC-2011


http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/11_5_3/cucm_b_pcd-admin-guide-1153/cucm_b_pcd-admin-guide-1153_chapter_011.html


PCD Requirements

Virtual machine virtual requirements

- 2 vCPU

- 4 GB vRAM

- 80 GB vDisk (Consider Increasing)

VMware requirements

- To run PCD On

- ESXi 4.1, 5.0, 5.1, 5.5 and 6.0

- To perform Fresh Install or Migration Tasks

- VMware API Support for ESXi 6.0 with PCD 11.5(1)SU1+

- CUCM-BE 6K / CUCM-BE 7K (ESXi 4.1 5.5) shipped with Cisco UC Virtualization Hypervisor. NO PCD Support

- Update to Cisco UC Virtualization Foundation 5.5 / 6.0 or to Cisco UC Virtualization Hypervisor Plus

- New CUCM-BE 6/7K (ESXi 6.0) comes with Cisco UC Virtualization Hypervisor Plus 6.0 with PCD Support

CPU Memory NIC Storage

PCD

Server Hardware

VOS

ESXi 6 Hypervisor

CUCM

VOS

CUC

VOS

CUCCX

VOS

New

39BRKUCC-2011

Virtualization Software Requirements

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-software-requirements.html#license_comparison


PCD 11.5(3) Supported Versions of ESXi

PCD Version ESXi Version of Host for UC Applications

11.5(1) 5.5

11.5(1)SU1, 11.5(2), 11.5(3) 5.5 / 6.0

Reference

PCD Version Migrate or Fresh install Task

Supported CUCM Releases

11.5(1), 11.5(1)SU1 10.5(2) / 11.0(1)

11.5(2), 11.5(3) 10.5(2) / 11.0(1) / 11.5(1)

Upgrade PCD to latest version 11.5(3) First 40BRKUCC-2011


Ordering and Deploying PCD Initially

PCD Version PCD Build

11.5(3) 11.5.3.10000-14

11.5(2) 11.5.2.10000-4

11.5(1)SU1 11.5.1.11900-1

10.5(3)SU1 10.5.1.11900-3

NEW

Product Upgrade Tool (PUT) - www.cisco.com/upgrade

PCD part of CUCM Software Version 10.X/11.X for PUT Only

Download as pcd_vApp_UCOS_11.5.3.10000-14_vmv7_v1.2.ovaDownloads Home Products Unified Communications Call Control Unified Communications Manager (CallManager) Unified Communications Manager Version 11.5 Prime Collaboration Deployment Updates-11.5(3)

PUT

pcd_vApp_UCOS.OVA

OVA PCD_VAPP.OVA for vSphere Client

PCD

41BRKUCC-2011

Prime Collaboration Deployment Updates 11.5(3)

https://software.cisco.com/portal/pub/download/portal/select.html?&mdfid=286306100&flowid=79971&softwareid=286287305

http://www.cisco.com/upgrade


PCD Interactions with External Components

PCD and VMware ESXi communication

- ESXi host root credential no longer required

- w/ PCD 11.5(2) Host and Virtual Machine privileges are sufficient

- NFS mounts PCD /fresh_install directory

- ESXi Support Limitations 5.x vs 6.0

- ESXi License Requirements

- Data center or server team coordination

PCD

Virtualized CUCM 11.X

VMware vSphere ESXi

Host

/upgrade/fresh_install

ucsinstall*.iso,*cop.sgnbootable*.iso

sftp

ftp/sftp

42BRKUCC-2011

2017 Cisco and/or its affiliates. All rights reserved. Cisco PublicBRKUCC-2011

PCD Interactions with External Components Cont.

PCD and CUCM communication

- CUCM OS admin credential

- Install ciscocm.ucmap_platformconfig.copduring Discovery and certain PCD Tasks such as Migration / Data Export

- Platform SOAP API for certain PCD Tasks such as Restart, Upgrade, Switch Version

- Requires Platform SOAP Services to be activated on CUCM 8.6 on all Nodes

PCD

CUCM

Ssh/sftp

NEW

PCD

10.5(2)

HTTPs

Platform SOAP

API

43

If Discovery or Migration Task is

stuck its possible this COP Install

has stalled/failed.

Workaround: From Platform CLI or

GUI Assume control, then cancel

the install then try again on PCD




- Static NAT support with PCD 10.5(2)+

- PCD Behind NAT

- CUCM Behind NAT

- PAT not enough need 1 to 1 Static NAT

PCD

10.1.1.10CUCM

192.168.1.2

outside inside

Set PCDs NAT IP when it resides

behind a NAT Router (Inside)

10.1.1.10Source CUCM

192.168.1.2

outside inside

PCD

Dest. CUCM10.1.1.11

44BRKUCC-2011

2017 Cisco and/or its affiliates. All rights reserved. Cisco PublicBRKUCC-2011 45



- Static NAT support with PCD 10.5(2)+

- PCD Behind NAT

- CUCM Behind NAT

- PAT not enough need 1 to 1 Static NAT

PCD

10.1.1.10

outside

Source CUCM192.168.1.2

outside

CUCM192.168.1.2

inside

10.1.1.10

inside

Dest. CUCM10.1.1.11

PCD




- Remote SFTP Support for Upgradesor COP file Installs

- Multi SFTP Server Support

- Fresh Installs / Migrations must use PCD NFS Mount

PCD

HTTPs

Platform SOAP

API

sftp

sftp

SFTP Server in DC1

SFTP Server in DC2

46BRKUCC-2011

2017 Cisco and/or its affiliates. All rights reserved. Cisco PublicBRKUCC-2011 47



- SFTP Server Details must be assignedto each CUCM Node

- Default is localhost = PCD Local Folder /upgrade

PCD

HTTPs

Platform SOAP

API

sftp

sftp

SFTP Server in DC1

SFTP Server in DC2


PCD Assisted Upgrades and Migrations

Types of Upgrades/Migrations

U

M

Simple Migration: Same network settings (IP addresses and/or hostnames)

Network Migration: New network settings (IP addresses and/or hostnames)

PCD Upgrade (Virtual to Virtual)

From CUCM Version Target CUCM Version

8.6(1),8.6(2),9.0.(1),9.1(1),9.1(2),10.0(1),

10.5(1),10.5(2),11.0(1),11.5(1)

10.X or 11.X

PCD Migration (Physical to Virtual)

From CUCM Version Target CUCM Version

6.1(5),7.1(3),7.1(5),8.0(1),8.0(2),8.0(3),

8.5(1),8.6(1),8.6(2),9.0.(1),9.1(1),9.1(2)

10.X or 11.X

48BRKUCC-2011


Bare Metal to virtualized with PCD (PCDM)

CUCM on MCS

Virtualized CUCM 11.5

Bare metal CUCM to virtualized CUCM (P2V)

- Installs ciscocm.ucmap_platformconfig.cop & ciscocm.migrate-export-vX.Y.cop file to the source servers to export data

- Builds a new migration cluster (Manual Task Required to first deploy OVAs)

- Exports and Imports data

Same or different destination IP address and/or hostname

Source or Destination Migration Cluster can be behind NAT

Scheduled or immediate execution

PCD

NEW

PCD

10.5(2)

Detailed step by step with screen captures are in the appendix (25 slides)

Sample Powershell Script in

Appendix**

49BRKUCC-2011


CUCM Bootable ISO provided to ESXi Hosts via NFS service running on PCD

Migration (M1) Steps

1. Add Source CUCM Clusters to PCD Inventory

2. Add ESXi Hosts to PCD Inventory

3. Add CUCM Bootable ISOs to PCD SFTP Server (adminsftp user / fresh_install folder)

4. Deploy Empty CUCM VM on ESXi Hosts via OVA

5. Map Physical Nodes to Virtual VMs and Schedule Migration Tasks

CUCM 6.X

CUCM 7.X

CUCM 8.X

PCD

1

2

ESXiHost

4

3

Automated Platform Conversion with PCD

Create CUCM

VMs via OVA

5

50BRKUCC-2011

http://rds.yahoo.com/_ylt=A2KJke68yKtNmSAAD02JzbkF;_ylu=X3oDMTBpY2Y5NXNiBHBvcwM2BHNlYwNzcgR2dGlkAw--/SIG=1j3gskf9v/EXP=1303132476/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&ei=utf-8&fr=fptb-msgr&w=512&h=512&imgurl=icons.iconarchive.com/icons/iconhive/galactica/512/dvd-icon.png&rurl=http://www.iconarchive.com/show/galactica-icons-by-iconhive/dvd-icon.html&size=164KB&name=Dvd+Icon+|+Galac...&p=dvd+icon&oid=e92acc5b7f779b5a6ee55dbbb5ee7f1c&fr2=&no=6&tt=512000&sigr=129r421rh&sigi=11v9o5q5i&sigb=12dau2uje&.crumb=Yh5qmC.m1rWhttp://rds.yahoo.com/_ylt=A2KJke68yKtNmSAAD02JzbkF;_ylu=X3oDMTBpY2Y5NXNiBHBvcwM2BHNlYwNzcgR2dGlkAw--/SIG=1j3gskf9v/EXP=1303132476/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&ei=utf-8&fr=fptb-msgr&w=512&h=512&imgurl=icons.iconarchive.com/icons/iconhive/galactica/512/dvd-icon.png&rurl=http://www.iconarchive.com/show/galactica-icons-by-iconhive/dvd-icon.html&size=164KB&name=Dvd+Icon+|+Galac...&p=dvd+icon&oid=e92acc5b7f779b5a6ee55dbbb5ee7f1c&fr2=&no=6&tt=512000&sigr=129r421rh&sigi=11v9o5q5i&sigb=12dau2uje&.crumb=Yh5qmC.m1rW


PCD Considerations and Planning

Cisco UC Virtualization Hypervisor with older Cisco BE6K and BE7K

ESXi Support for Vmware APIs (Fresh Install, Migration Tasks)

Lab testing with or without NAT feature

Remember vSphere DRS (Distributed Resource Scheduler) is not Supported

Consider network traffic to and from PCD (NFS, SFTP)

PCD does not auto install SU/RU upgrade required COP file(s)

- ciscocm.version3-keys.cop.sgn

- ciscocm.refresh_upgrade_v1.3.cop.sgn

Inspect PCD logs via activelog tomcat/logs/ucmap/log4j/ucmap*.log

51BRKUCC-2011


http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/11_5_3/cucm_b_pcd-admin-guide-1153.html

CUCM Licensing Overview & Prime License Manager

4


CUCM License Evolution Overview of CUCM Licensing

Future

User BasedSmart Software

LicensingUCL and CUWL

Current

User Based ELM/PLM UCL and CUWL

Previous

Device Based Local CUCMDLU, Node and

Software Feature

License Model License Tracking License Type

5353BRKUCC-2011 53

Cisco Unified Communications 11.0 and 10.x Licensing Solution Overview

http://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-licensing/product_solution_overview0900aecd806cc7a4.html


Cisco Prime License Manager (PLM)

PLM is a centralized enterprise-wide license management solution for Cisco collaboration applications

- CUCM, CUCM SME and CUCMBE 6K

- Cisco Unity Connection (CUC)

- Cisco Emergency Responder (CER)

PLM deployment can be standalone or co-resident with CUCM, CUCM-BE 6K or CUC

CUCM/ CUC 10.5(1)SU1+, PLM can be removed from the co-resident productOS Admin CLI command - license management system remove

PLM + CUC

PLM

BootableCUCM

10.X/11.x

PLM Implementation Products

Standalone PLM

Co-resident with CUCM PLM + CUCM

Co-resident with CUCMBE 6K PLM + CUCMBE 6K

Co-resident with CUC PLM + CUC

PLM + CUCM

BootablePrime_LM

55555555BRKUCC-2011 55

Cisco Prime License Manager User Guide:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/plm/11_5_1_SU_1/userguide/cplm_b_user-guide-rel-1151SU1.html


License Manager Versions and Builds

Version Build

11.5(1)SU1a 11.5.1.11900-5

11.0(1) 11.0.1.10000-2

10.5(2) 10.5.2.10000-6

10.5(1) 10.5.1.10000-9

10.0(1) 10.0.1.1000-19

Co-resident: same

build as CUCM

Standalone: Different

build as CUCM

NEW

License Manager


9.0 9.1


10.X-11.X

Version Build

Same as CUCM Same as CUCM

e.g. 9.1(2) SU3 9.1.2.13900-10

Reference

ELM is built into CUCM ISO

PLM is built into CUCM ISO or installed as independent / Standalone Deployment with its own Bootable ISO

BRKUCC-2011 56


Prime License Manager Support as of 11.X

License Manager API in CUCM 11.X, CUC 11.X and CER 11.X interacts with PLM for license request and approval

License Manager API was added CUCM in version 9.0, CUC in version 9.0 and CER in version 10.0

License

Manager API

First Node of CUCM Cluster 1

PLMPLM

License file

License

Manager API

License

Manager API

First node of CUC 2

License

Manager API

First node of CUC 1

First Node of CUCM Cluster 2

License

Manager API

CER

CER 1

BRKUCC-2011 57

http://images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=certificate&ei=UTF-8&fr=yfp-t-501&x=wrt&w=400&h=311&imgurl=www.ozevillage.com.au/postoffice/images/certificate_demo.jpg&rurl=http://www.ozevillage.com.au/postoffice/certificate_demo.asp&size=36.8kB&name=certificate_demo.jpg&p=certificate&type=jpeg&no=5&tt=810,810&oid=6d049e3d71244d92&ei=UTF-8http://images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=certificate&ei=UTF-8&fr=yfp-t-501&x=wrt&w=400&h=311&imgurl=www.ozevillage.com.au/postoffice/images/certificate_demo.jpg&rurl=http://www.ozevillage.com.au/postoffice/certificate_demo.asp&size=36.8kB&name=certificate_demo.jpg&p=certificate&type=jpeg&no=5&tt=810,810&oid=6d049e3d71244d92&ei=UTF-8http://images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=certificate&ei=UTF-8&fr=yfp-t-501&x=wrt&w=400&h=311&imgurl=www.ozevillage.com.au/postoffice/images/certificate_demo.jpg&rurl=http://www.ozevillage.com.au/postoffice/certificate_demo.asp&size=36.8kB&name=certificate_demo.jpg&p=certificate&type=jpeg&no=5&tt=810,810&oid=6d049e3d71244d92&ei=UTF-8http://images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=certificate&ei=UTF-8&fr=yfp-t-501&x=wrt&w=400&h=311&imgurl=www.ozevillage.com.au/postoffice/images/certificate_demo.jpg&rurl=http://www.ozevillage.com.au/postoffice/certificate_demo.asp&size=36.8kB&name=certificate_demo.jpg&p=certificate&type=jpeg&no=5&tt=810,810&oid=6d049e3d71244d92&ei=UTF-8


License Manager Product Support and Usage

For CER 10.X/11.X, use PLM

Use license definition file to support the higher version of the products (CUCM, CUC and CER)

For Virtualized PLM / Virtualized CUCM with co-resident PLM, manually set MAC address since license is tied to VMs MAC address (Edit virtual machine settings Machine Network adapter Manual) before requesting license file

Product Version ELM 9.X (Bare Metal

or Virtualized)

PLM 10.X (Virtualized) PLM 11.X

(Virtualized)

CUCM 9.X

/ CUC 9.X

Yes Yes Yes

CUCM 10.X

/ CUC 10.X

Yes w/ License

Definition (1 or 2)

Yes Yes

CUCM 11.X

/ CUC 11.X

Yes w/ License

Definition (2)

Yes w/ License

Definition (3)

Yes

CER 10.X No Yes Yes

CER 11.0 No Yes w/ License

Definition (3)

Yes

1. License Definition for 9.1 = elm_LicenseDef_9_1_v1.cop.sgn

2. License Definition for 9.1 = elm_LicenseDef_9_1_v2.cop.sgn

3. License Definition for 10.0 = license-def-11-for-PLM-10x.def

BRKUCC-2011 58


ELM to PLM Upgrade

PLM 11.0ELM/PLM

Upgrade

Use Replacing a Single Server for Cisco Unified Communications Manager procedure

to change from bare metal ELM to virtualized ELM. No PCD migration support.

Use ELM/PLM upgrade COP file (elm_Elm_v9_1_1_PlmUpgrade.cop.sgn) to allow for

ELM to PLM10.X/11.X upgrade

Use pre-upgrade RSA keys COP file (ciscocm.version3-keys.cop.sgn) to upgrade to

PLM 10.5 and later for 9.X

Re-host license by using Product License Registration (www.cisco.com/go/license)

ELM 9.X

ELM 9.XELM 9.X PC

PLM 11.0PLM

UpgradePLM 10.X

BRKUCC-2011 59

Replacing a Single Server or Cluster for Cisco Unified Communications Manager:http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/install/11_0_1/replace/CUCM_BK_R13B8C48_00_replacing-a-single-server-cluster_1101.html

http://www.cisco.com/go/license


CUCM and PLM Interaction

CUCM

Evaluate phone, users and features usage

Send license usage to PLM

Receive license response and operate in the appropriate mode

PLM

Poll all products every 24 hours

Evaluate adequate licenses

Perform license substitution

Provide Valid or Invalid license response

PLM polls all registered CUCM clusters

CUCM cluster evaluates license usage and sends license usage back to PLM

PLM evaluate all CUCM cluster responses to see if there is adequate licenses for the requested types

PLM performs license substitution if does not have adequate license of the requested type

PLM response back to with either valid or invalid (not enough licenses) to all CUCM clusters

CUCM receives the response from PLM and function accordingly

Detailed CUCM and ELM/PLM interactions with signaling are in the appendix

BRKUCC-2011 60


PLM License Substitution

Licenses are based on hierarchical model where lower feature license can be covered by a higher feature license

- I.E. UCL Basic can be covered by UCL Enhance

- I.E. UCL Enhance can be covered by UCL Enhance Plus

PLM evaluates ALL system license requirements on a per product (CUCM, CUC and CER) basis and respond back with one consistent response to ALL registered systems

- VALID: adequate license

- INVALID: inadequate license

Centralize and enterprise-wide licensing view per product set

UCL - Essential

UCL Basic

UCL Enhanced

UCL Enhanced +

CUWL Standard

User License Substitution

BRKUCC-2011 61


Grace Period and License Overage

Grace

Period

Behavior when license is exceeded

CUCM 9.X-11.0 60 License Overage:

System function normally

Existing phones cannot be de-provisioned

Additional phones cannot be provisioned

CUC 9.X-10.5 60 Expire:

System will not take calls

Users cannot retrieve messages

Additional users or mailboxes cannot be provisioned

CUC 11.0 60 Expire:

System will take calls

Send or receive voicemails

Additional voicemail boxes can not be provisioned

CER 10.X-11.0 60 License Overage:

Responder system stops tracking and updating the phone

Location

License

Manager API

License

Manager API

License

Manager API

CER

BRKUCC-2011 62

http://images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=certificate&ei=UTF-8&fr=yfp-t-501&x=wrt&w=400&h=311&imgurl=www.ozevillage.com.au/postoffice/images/certificate_demo.jpg&rurl=http://www.ozevillage.com.au/postoffice/certificate_demo.asp&size=36.8kB&name=certificate_demo.jpg&p=certificate&type=jpeg&no=5&tt=810,810&oid=6d049e3d71244d92&ei=UTF-8http://images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=certificate&ei=UTF-8&fr=yfp-t-501&x=wrt&w=400&h=311&imgurl=www.ozevillage.com.au/postoffice/images/certificate_demo.jpg&rurl=http://www.ozevillage.com.au/postoffice/certificate_demo.asp&size=36.8kB&name=certificate_demo.jpg&p=certificate&type=jpeg&no=5&tt=810,810&oid=6d049e3d71244d92&ei=UTF-8

CUCM License Usage


CUCM License Usage

User1

Device2

Extension mobility users: No license

Extension mobility user with Unified Mobility (SNR): UCL Basic license

Device without Owner User ID association: UCL

Based on the device

E.g. Public space phones, shared workspace phones, etc.

User/ Device3

Device with Owner User ID association: UCL or CUWL

Based on the model of device and the number of devices assigned to the user

I.e. 1- 2 devices: UCL, 3 -10 devices: CUWL

TelePresence4 TelePresence (TP) device

E.g. CTS, MX, SX, TX, etc.

List of devices and associated license are in the appendix

BRKUCC-2011 65

CUCM Licensinghttp://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100101.html#CUCM_RF_UCAE0263_00


Device and Owner User ID Association

Device with Owner User ID field configured potentially uses less licenses

- I.E. Extension mobility user with Unified Mobility feature and a phone uses one license

- I.E. Multiple phones with the same Owner ID field

Owner User ID Field:

- CUCM 9.1(1a) or earlier: User or None

- CUCM 9.1(2) or later: User or Anonymous

Previous Methods:

- BAT, Run SQL via CLI, UDS and AXL

- Links in the Appendix

Device > Phone > Device Name

Recommend to perform this task before upgrading to CUCM 9.X or later

BRKUCC-2011 66

Cisco Device Assignment Tool (DAT)


Cisco Device Assignment Tool (DAT)

CUCM

6.X-9.1

CUCM

10.X-11.X

Device Name OwnerUserID CUCM Version

SEP123456789012 None 9.1(1a) or earlier

SEP098765432109 Anonymous 9.1(2) or later

Device Name OwnerUserID

SEP123456789012 UserX

SEP098765432109 UserY

Search for Unassigned

Phones via AXL per CUCM cluster

Match Users to Unassigned

Phones based on 3 defaults and 4

optional rules

Assign Owners (OwnerUserID) to

Phones

Pre-upgrade or post-upgrade of CUCM 9.0 and later releases

Align OwnerUserID to IP Phones for User Based Licensing (CUCM 9.0 and later releases).

Windows PC (7 and later) or Apple Mac (OSX 10.8 and later) Java application

68

Device Assignment Tool

BRKUCC-2011 68

Device Assignment Tool 11.5https://software.cisco.com/download/release.html?mdfid=286284802&flowid=77897&softwareid=282204704&release=COP-Files&relind=AVAILABLE&rellifecycle=&reltype=latest


Cisco Device Assignment Tool (DAT) Reference

DAT(UdatApplication.jar)

Based on sequence of 7 rules or manually edited xls file

BRKUCC-2011 69

License Migration from Device Based License to User Based License (9.X or later)


License Count Utility (UCT) for CUCM 6.X-8.X

License Count Utility

CUCM 6.X

CUCM 7.X

CUCM 8.X

Perform AXL calls to existing CUCM (6.X, 7.X and 8.X) clusters for current license and license usage and generate pre-upgrade license report

Report can be send to [email protected]

Include number of public space, license case number / MAC address and UCSS/ESW or SO number, if send directly to [email protected]

Pre-Upgrade License Report

PLM

[email protected]

1. Number of public space

2. Pre-upgrade license report or licensing case number

3. UCSS/ESW contract or SO number

7171BRKUCC-2011 71

License Count Utility 9.1.2 (LCUZIP-Ver9.1.2.zip):https://software.cisco.com/download/release.html?mdfid=285963825&flowid=&softwareid=282204704&release=LCU&relind=AVAILABLE&rellifecycle=&reltype=latest

mailto:[email protected]


Opening Licensing Case

https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case

Type of problem = Licensing

Web

[email protected]

Email

1-800-553-2447

Option 3, License Support

Phone

BRKUCC-2011 72

https://survey.opinionlab.com/survey/s?s=10422

CUCM 11.5 Upgrade Paths

5


Appliance (MCS) to Virtualized CUCM 11.5

CUCM 11.5

PCD Migration Method is recommended

Unified CM OS Admin upgrade will work for some situations

Access to media

Server supporting CUCM 8.X or 9.X

CUCM 7.1(3/5)

CUCM 8.X

CUCM 6.1(5)

CUCM 9.X

PCD Migration

CUCM 11.5CUCM 8.6

CUCM 9.X Unified CM OS AdminMigrate (DRS Backup)

74BRKUCC-2011


Virtualized CUCM to Virtualized CUCM 11.5

CUCM 11.5CUCM 9.X

CUCM 10.X

CUCM 8.6

CUCM 11.X

PCD Upgrade orUnified CM OS Admin

CUCM

CUCM Version Upgrade Type COP File(s)

8.6 RU ciscocm.version3-keys.cop.sgn

9.X RU ciscocm.version3-keys.cop.sgn

10.X SU

11.X SU

75BRKUCC-2011


CUCM Upgrade Type and Upgrade Method Reference

CUCM on MCS (Physical)

CUCM Version Upgrade Type Upgrade Method

6.1(5) NA PCD Migration

7.1(3/5) NA PCD Migration

8.X NA PCD Migration

8.6 RU PCD or Unified CM OS Admin Migration

9.X RU PCD or Unified CM OS Admin Migration

CUCM Virtualized

CUCM Version Upgrade Type Upgrade Method

8.6 RU PCD or Unified CM OS Admin Upgrade

9.X RU PCD or Unified CM OS Admin Upgrade

10.X SU PCD or Unified CM OS Admin Upgrade

11.X SU PCD or Unified CM OS Admin Upgrade

76BRKUCC-2011

CUCM Scale Improvement with 11.5


CUCM Scale Improvement with 10K OVA

10K CUCM OVA

CUCM Megacluster approval required (CST) *

Server > 10K endpoints

Cluster > 40K endpoints

Cluster > 8 call processing servers

CUCM Megacluster Submission Requirements

Cisco account team, AS or partners

CST http://tools.cisco.com/cucst

[email protected]

CUCM Version Endpoints

per Server

Endpoints per

Standard Cluster

Endpoints per

Megacluster Cluster*

11.0(1) and

earlier

~10K ~40K ~80K

11.5(1) ~10K-18K * ~40K ~80K

CUCM 11.5

Call

Processing

Servers Pair1 2 3 4

Max

Endpoints

per Server

~18K ~17K ~15K ~14K

Max

Endpoints

per Cluster

~18K ~34K ~46K ~56K

78BRKUCC-2011

http://tools.cisco.com/cucst


CUCM Scale Improvement Use Cases

Servers (Subscribers) consolidation in a cluster

Use cases

Virtualized to Virtualized (CUCM version 11.5 upgrade) with potential OVA change

MCS to UCS platform (Virtualized )conversion (MCS supports 7.5K endpoints per server)

Deleting CUCM server in a cluster requires Cluster Reboot

CUCM < 11.5

Upgrade

CUCM 11.5CUCM (MCS)

Upgrade Servers Consolidation

CUCM 11.5

CUCM 11.5

Servers Consolidation

CUCM 11.5

79BRKUCC-2011

Deleting a Server

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/7_1_2/ccmcfg/bccm-712-cm/b02servr.html#wp1024783

OVA Updates for Virtual to Virtual CUCM Upgrades


vSphereClient

CCO

OVA

UCS B200 M4

2

1

Cisco Virtual Template (OVA) File

Open Virtual Archive (OVA): Portable virtual appliance that defines configuration (memory, storage space, etc.) for a virtual machine and is a compressed version of OVF

Cisco will generally provide OVA files with Virtual Machine Hardware Version (VMV) 7 and VMV8 on CCO for collaboration applications deployment

CUCM 11.5 which is supported with ESXi 5.0U1 + with VMV8

CUCM 11.5 Not supported with ESXi 4.0 with VMV7

Deploy the latest OVA version and the highest available VMV version that matches to ESXi version

Reference

81BRKUCC-2011


ESXi and CUCM VM Hardware Version

ESXi Version VMware Virtual

Machine Hardware

Version (VMV)

Recommended Cisco

OVA VMV Version

CUCM 11.5

Support

4.0 7 7

4.1 7 75.0 8 8

5.1 9 8

5.5 10 8

6.0 11 8

Collaboration

Application

Collaboration

Application Version

VMV Version Cisco

OVA Version

cucm_11.5_vmv8_v1.0.ova

CUCM 11.5 8 1.0

Use matching collaboration application OVA file to correct corresponding ISO file E.g. cucm_11.5_vmv8_v1.0.ova Bootable_UCSInstall_UCOS_11.5.1.10000-6.sgn.iso

VMV can be upgraded to a Cisco supported version 7 8, but cannot be downgraded

82BRKUCC-2011

Virtual Machine Compatibility

http://pubs.vmware.com/vsphere-60/index.jsp?topic=%2Fcom.vmware.vsphere.vm_admin.doc%2FGUID-64D4B1C9-CD5D-4C68-8B50-585F6A87EBA0.html


CUCM 8/9 to CUCM 10/11 OVA ChangesFeatures CUCM 8.X / 9.X CUCM 10.X/11.X

RHEL Guest OS 5 (32bit) 6 (64 bit)

Adapter Type Flexible VMXNet3

Changes CAN be done Prior to upgrading to CUCM 10+

CUCM must be Powered OFF

Change the Guest OS from RHEL 5 (32 bit) to RHEL 6 (64 bit)

Check and upgrade Tools during power cycling under Options Vmware Tools

Update Virtual Machine Hardware Version to 8

Change Network adapter type from Flexible to VMXNET3 Automatic MAC: Edit VMX file in the VM machine directory. Instruction in OVA Readme Files

VMware vSphere PowerCLI for both automatic and manual MAC. Instruction in link below

Sample Powershell Script in Appendix**

NOT Compatible w/

RHEL 6 64-Bit

NEW

83

NEW

BRKUCC-2011

CUCM 11.5 OVA Readme:

http://www.cisco.com/web/software/283088407/133457/cucm-11.5.ova.readme.txt


CUCM 11.5 OVA vRAM / Memory Change

Product Scale

(users)

vCPU vRAM

(GB)

vDisk

(GB)

CUCM

10.X

10,000 4 6 1 x 110

7,500 2 6 1 x 110

2,500 1 4 1 x 80

1,000 2 4 1 x 80

Product Scale

(users)

vCPU vRAM

(GB)

vDisk

(GB)

CUCM

11.X

10,000 4 8 1 x 110

7,500 2 8 1 x 110

2,500 1 6 1 x 80

1,000 2 6 1 x 80

Shutdown CUCM

Increase vRAM Resources +2GB prior to upgrading to CUCM 11.X+

84BRKUCC-2011

CUCM 11.5 OVA Readme:

http://www.cisco.com/web/software/283088407/133457/cucm-11.5.ova.readme.txt


CUCM 11.5 OVA Disk & CPU Changes

Replacing A Single Server (2.5K OVA or 7.5K OVA with 80GB vDisk)

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/install/11_5_1/replace/cucm_b_replacing-single-server-or-cluster-1151.html

Resize Virtual Machine (7.5K OVA)

http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements#Resize_Virtual_Machine

Adding vCPU is supported for all apps except Unity and Unity Connection, but requires VM to be shutdown first

OVA Deployed OVA being

Converted

Differences Method

2.5K (80GB) 10K 1vCPU, 2GB vRAM & 110GB vDisk

Replacing A Single Server

7.5K (80GB) 10K 2vCPU, 2GB vRAM & 110GB vDisk

Replacing A Single Server

7.5K (110GB) 10K 2vCPU, 2GB vRAM Resize Virtual Machine

85BRKUCC-2011

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/install/11_5_1/replace/cucm_b_replacing-single-server-or-cluster-1151.htmlhttp://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements#Resize_Virtual_Machine


VMware Tools 10 and CUCM 10.X / 11.0(1)

86BRKUCC-2011

Vmware

Tools 10.0.6

VMware

Tools 10.X

CUCM

10.0/10.5/11.0

Refer to VMware tool version-mapping info for specific builds of ESXi 5.5 and 6.0https://packages.vmware.com/tools/versions

utils os secure

enforcing

!!Poof!!

https://packages.vmware.com/tools/versions


VMware Tools 10 and CUCM 10.X / 11.0(1)

After Upgrading to ESXi 5.5u3b or 6.0u1b with CUCM 10.X and 11.0(1), tools might be in Not Running (Not Installed) state Apply VMwareTools COP File or Upgrade CUCM

prior to attempting Interactive Vmtools Upgrade Method to recover

Refer to http://docwiki.cisco.com/wiki/VMware_Tools

!! DO NOT attempt the usual workaround to get Vmware Tools updated !! Put SELinux to Permissive Mode, Update VMware tools via Interactive Method, Put SELinux back to Enforcing Mode

You may disable the Check and upgrade VMware Tools (before each power on / during power cycling) until you can apply the VMwareTools COP file or upgrade to a CUCM version that has this issue addressed.

Current CUCM version Recommendation before VMware Tools 10 Update

10.0(X)Install COP file or Upgrade to 10.5(2)SU3a or 11.5(1)

10.5(2) 10.5(2)SU3

11.0(1) 11.0(1a)SU1 Install COP file or Upgrade to 11.0(1a)SU2 or 11.5(1)

87BRKUCC-2011

ciscocm.VMwareTools2016c.cop.sgn COP File

https://software.cisco.com/download/release.html?mdfid=285963825&softwareid=282204704&release=COP-Files&relind=AVAILABLE&rellifecycle=&reltype=latest

http://docwiki.cisco.com/wiki/VMware_Tools


Bulk Update VMware Tools Upgrade SettingsUsing vSphere Web Client

88BRKUCC-2011

If you have VMware Update Manager Installed

Right Click on a Folder

Reference


Bulk Update VMware Tools Upgrade SettingsUsing vSphere Client Interface

Reference

Unified Communications in a Virtualized Environment


Virtualization DocWiki Changes

New site for virtualization docwiki in the works

Old bookmarks may not work

Some obsolete content will be removed

Use http://www.cisco.com/go/virtualized-collaboration as permanent link

Will Redirect tohttp://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/cisco-collaboration-virtualization.html

91BRKUCC-2011

http://www.cisco.com/go/virtualized-collaborationhttp://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/cisco-collaboration-virtualization.html

Appliance to Virtualized CUCM


Appliance to Virtualization ConversionPCD Migration

CPU Memory NIC Storage

UC App

Server Hardware

VOS

ESXi 4/5/6 Hypervisor

UC App

VOS

UC App

VOS

UC App

VOS

1. Server platform selection

2. VMware ESXi requirements

3. Conversion of appliance to virtual machine or OVA

4. Leverage Cisco Collaboration Virtualization formerly Docwiki

1

2

3

93BRKUCC-2011

Cisco Collaboration Virtualization

http://www.cisco.com/go/uc-virtualized


1. Server Platform Selection

Flexible, but more Complex

Simpler, but PrescriptiveMore

More

UC on UCS

with fixed-configuration UC on UCS with

min specs

3rd-Party with

min specs

etc.

BE6000M

BE6000H

BE7000M

BE7000H

etc.

Tell me what to do I know what Im doingDo it for me

Tested Reference

Configurations (TRCs)

Specs-Based-

UCSBusiness Edition appliances (Packaged Collaboration Solutions)

Turnkey IT

Traditional IT


2. VMware ESXi Requirements

ESXi Hypervisor: 4.0, 4.1, 5.0, 5.1, 5.5 and 6.0

ESXi Edition: VMware vSphere Hypervisor, Cisco UC Virtualization Hypervisor, VMware vSphere Hypervisor Foundation, Cisco UC Virtualization Foundation, Standard, Enterprise or Enterprise Plus

VMware vCenter: Essential, Foundation or Standard

Recommended for large deployment. Centralize management, license management, etc.

Mandatory for Specs-Based deployment

PCD Fresh Install & Migration Task Considerations

VMware acquisition: Cisco, Partner or VMware

https://www.vmware.com/files/pdf/vsphere_pricing.pdf

ESXi Hypervisor

VMware vCenter

Server

95BRKUCC-2011

Virtualization Software Requirementshttp://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-software-requirements.html

https://www.vmware.com/files/pdf/vsphere_pricing.pdf


3. Conversion of Appliance to Virtual Machine or OVA

MCS

Server

Model

Maximum

Number

of Phone

OVA

Deployment

Size

vCPU

7845-I3 or

earlier

10000 10000 4

7845-I3 or

earlier

7500 7500 2

7845-I2/H2

or earlier

7500 7500 2

7825-I5 or

earlier

1000 2500 2

7825-I5 or

earlier

1000 1000 2

7816-I5 or

earlier

500 1000 2

7828-I5 or

earlier

500 1000 2

Smaller MCS server converts to a standard 2500 device OVA or restricted performance CPU OVA on CUCMBE 6K

MCS and C series both has similar direct attached storage (DAS)

Storage option for redundancy: FC SAN

Restricted performance CPU (CUCMBE 6K)

OVA

96BRKUCC-2011


Appliance vs Virtualization Support

Feature Appliance Virtual

Music on Hold (live source) USB audio (unicast and

multicast)

IOS or Barix (multicast only) *

Install and upgrade error logs USB Virtual serial port

Answer file (platformConfig.xml) USB Virtual floppy

UPS via USB APC UPS via USB UPS on UCS/ESXi

Back up Tape Secure ftp

eToken encryption key USB on client and not server USB on client and not server

SMDI Serial port NA

Take these support considerations into account when virtualizing CUCM

* Multicast to Unicast conversion with CUCM 11.5. for specific phones, SIP trunk, SBC, etc.

Reference

97BRKUCC-2011

System Level Planning and Considerations

6


System Level Planning and Considerations

Entitlement VirtualizationUpgrade Methods

System Preparation

Improve Performance

Execution

Install PAKs < 8.6

- Software (PUT)

- Product license

registration (PAK)

- CUCM License:

- LCT < 8.6

- DAT

- License Manager

(ELM/PLM)

- Licensing case

- Virtualized CUCM

- VMware changes

- DSU

- DRU

- PCDU

- PCDM

- Deprecated

phones

- Change freeze:

- MACD

- EM < 9.X

- AXL, PCP

- LDAP Sync

- RTMT alert

- VM changes

- DB Replication (2)

- DRS back up

- Baseline system

- Disk Space

- COP file(s)

- TFTP server

performance

- DB replication

increase timeout &

process count

- DB replication

cleanup RIS / ATS

Logs

- Purge CDR

- Phone firmware

- Application

dependencies

- Upgrade windows

99BRKUCC-2011


Example: Minimize Upgrade Window

CUCM

Upgrade

3

UC Applications

Upgrade

Phase II:

IP Phone

Firmware Upgrade

Phase IV:

UC Applications Pre-Upgrade Migration

Phase VI:

CUCM and UC Applications Post

Upgrade Migration

Replacement

UC Applications

Upgrade

4 5

Phase II, IV or V might have to be repeated for each of the step in a multi-step upgrade

Check with Compatibility Matrix on Collaboration applications and firmware compatibility

2Phase I:

Owner User ID / phone association and license request

1

IP Phone

Firmware

Phase III:

Proactive Replacement

6Phase V:

Prepare CUCM for Upgrade

Apply COP files

100BRKUCC-2011

Check List to Improve Upgrade Performance


Disk Space for Upgrade

25GB or more free disk space required

Use ciscocm.free_common_space_v1.3.k3.cop.sgn

CUCM 10.X or above, consider increasing VM disk size

Reduce logs with RTMT:

LogPartitionLowWaterMarkExceeded 30% (default 80%)

LogPartitionHighWaterMarkExceeded 40% (default 85%)

Delete old ATS & RIS Database Aborted Transaction logs from Active & Inactive Locations

file delete activelog cm/log/informix/ats/* noconfirm

file delete inactivelog cm/log/informix/ats/* noconfirm

If you cant delete due to CSCux10858 contact TAC

Refresh Upgrade Stuck Here


CUCM + IM&P Upgrades

Start the IM&P Upgrade after the CUCM Upgrades are completed

IM&P Publisher CUCM Publisher Hostname (CSCva98249)

Hostname Match is Case Sensitive when Upgrading to 10.5+

Check for mismatch. Uppercase vs Lowercase (cucmpublisher vs CUCMPublisher)

Refresh Upgrade Stuck Here

103

CUCM Publisher IM&P Publisher

admin:show myself

Machine Name : cucmpublisher


Improve Upgrade Performance

Check Raid Controller Battery Backup Unit Status

Make sure Virtual Disk Is in Write Back Cache mode NOT in Writethrough

Good BBU = Write Back Cache Mode

Bad BBU = Write Through Mode

104BRKUCC-2011

C2XX / BE6K /BE7KM1/M2 Platforms w/ iBBU



105BRKUCC-2011

C2XX / BE6K /BE7KM3/M4 Platforms w/

SuperCap



Change TFTP service parameter for dedicated TFTP server on CUCM 5.1(1c) or later:

System Service Parameter Cisco TFTP (Advance)

Maximum Serving Count (default is 500)

1,500 for single processor dedicated TFTP server and 3,000 for dual processors dedicated TFTP server

Purge CAR Database

CUCM Serviceability Tools CDR Analysis and Reporting System Database Manual Purge

106BRKUCC-2011


Improve Database Replication Setup Performance

Set the following on the CUCM Publisher Node prior to initiating the Upgrade

Increase database replication parallel processing count (Publisher)

utils dbreplication setprocess 40 (default is 1)

Increase database replication timeout for large cluster (Publisher)utils dbreplication setrepltimeout (default is 300)

Range is 300 to 3600

MACD Freeze & Minimize Database Updates by Admins or from Users

Wait for CUCM Database Replication Setup before starting CUP/IM&P Refresh Upgrade

Post Upgrade Consider Stopping Services until Database Replication Setup is complete AXL, BAT

Extension Mobility

Directory Sync

UDS

107BRKUCC-2011

Questions ?


Cisco Spark Ask Questions, Get Answers, Continue the Experience

Use Cisco Spark to communicate with the Speaker and fellow participants after the session

Download the Cisco Spark app from iTunes or Google Play

1. Go to the Cisco events Mobile app

2. Find this session

3. Click the Spark button under Speakers in the session description

4. Enter the room, room name = BRKUCC-2011

5. Join the conversation!

The Spark Room will be open for 2 weeks after Cisco Live

BRKUCC-2011 109


Complete Your Online Session Evaluation

Dont forget: Cisco Live sessions will be available for viewing on-demand after the event at CiscoLive.com/Online

Please complete your Online Session Evaluations after each session

Complete 4 Session Evaluations & the Overall Conference Evaluation (available from Thursday) to receive your Cisco Live T-shirt

All surveys can be completed via the Cisco Live Mobile App or the Communication Stations

110BRKUCC-2011

CiscoLive.com/Online


Continue Your Education

Demos in the Cisco campus

Visit the Hub (2.2) for:

- Technical Solutions Clinic

Lunch & Learn topics

Meet the Engineer 1:1 meetings

Related sessions

Join the sessions spark room

BRKUCC-2011 111

Thank You

Reference Links


Migration Recommendations

Develop a comprehensive plan for the migration

Partners can use PDI Helpdesk for migration plan review

http://www.cisco.com/web/partners/tools/pdihd.html

Break the upgrade into phases to minimize downtime

Open a Global Licensing Operations (GLO) case with specific tags for fast results

https://communities.cisco.com/community/partner/collaboration/migration/blog/2013/05/30/how-to-get-the-efficient-support-for-drive-to-9

Open a proactive TAC case for the upgrade

http://cisco.com/tac/caseopen

Check Unified Communications Virtualization docwiki often due to frequent changes

115BRKUCC-2011

http://www.cisco.com/web/partners/tools/pdihd.htmlhttps://communities.cisco.com/community/partner/collaboration/migration/blog/2013/05/30/how-to-get-the-efficient-support-for-drive-to-9http://cisco.com/tac/caseopen


Reference links

Product License Registration

www.cisco.com/go/license

Product Upgrade Tool (PUT)

www.cisco.com/upgrade

Unified Communications in a Virtualized Environment

http://www.cisco.com/go/uc-virtualized

UC Virtualization Supported Hardware:

http://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#Table_1_-_UC_on_UCS_TRCs

Reference

116BRKUCC-2011

http://www.cisco.com/go/licensehttp://www.cisco.com/upgradehttp://www.cisco.com/go/uc-virtualizedhttp://docwiki.cisco.com/wiki/UC_Virtualization_Supported_Hardware#Table_1_-_UC_on_UCS_TRCs


Reference links

Unified Communications Licensing Availability by Release

https://communities.cisco.com/docs/DOC-57172

Reference

117BRKUCC-2011

https://communities.cisco.com/docs/DOC-57172

W1 Upgrade

Bridge Upgrade

Jump Upgrade

License Acquisition

L2 and RU Upgrade in Detail

Detailed ELM/PLM License

User Count Tool

License Conversion

Phone and License Usage

Appendix

ELM 9.1

PLM 10.X

Previous Methods for Owner User ID

License Management Models with PLM

Refresh Upgrade (RU) for MCS 7825 and MCS 7828

L2 and RU Upgrades for CUCM 9.X and CUCM 10.X

RU Upgrades for CUCM 11.X

Appendix

RU COP File

RSA COP File

Detailed PCD Migration Steps

CUCM-BE5K Migration

RSA 3 signed cop file and CUCM 10.0 RSA 2/3

Sample PowerShell Scripts

CUCM License

Appendix


Solution Names and Versions

CUCM / Unified CM /

CallManager / UC Manager

Cisco CallManager

3.0-3.3

Cisco Unified CallManager

4.0-4.2

Cisco Unified Communications Manager

(CUCM)

4.3-11.X

License Manager


9.0 9.1


10.0-11.X

Reference

121BRKUCC-2011


W1 Upgrade: Windows to Appliance Model

Existing CUCM 4.X

Cluster

Back Up With

BARS

Tape or Network Share

Upload DMA File

CUCM 7.X

DVD Kit

Tape, FTP or sFTP Server

Install CUCM

7.1

Node, DLU and 7.1 Feature SW

License

UploadLicenses

Download From CCO

1 2 3 5 64

New CUCM 7.1 Cluster

Existing CUCM 4.X

Cluster

Installand Run Upgrade

Utility on All Servers

Latest Upgrade

Utility From CCO

Save DMA File to Tape or

Network Share

Existing CUCM 4.X

Cluster

Install, Run, and Download DMA from Publisher

Data Migration Assistant (DMA) 7.1



CUCM 7.1 software availability can be an issue since CUCM 7.1 has EOS (End of Sales)

122BRKUCC-2011

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CUCM Migration Definition

Bridge Upgrade: Appliance to Appliance model Upgrade is allowed with Cisco CallManager service Not Running

Long downtime due non-functional system and a platform change

(e.g. Older servers that cannot newer version of CUCM)

Jump Upgrade: Appliance to Virtualized model Virtualized CUCM with 6.1(4), 6.1(5), 7.1(3) and 7.1(5) for lab upgrade

Minimal downtime due to lab upgrade

(e.g. Older servers that cannot upgrade to 8.0(3) or later to virtualized)

Jump

Bridge

123BRKUCC-2011


Bridge Upgrade

DRS

Secure FTP Server

Servers supported to run CUCM version X

Upgrade

Servers supported to be in Bridge mode on

CUCM version Y

DRSFile

DRS

Virtualized CUCM

Server platform change for discontinued servers that cannot run latest CUCM version

- Allows for a successful upgrade with Cisco CallManager service in in Not Running state

- Platform change is done with DRS backup and restore

- Use case include appliance to appliance and appliance to virtualized

Requires rehost of license file due to MAC or License MAC change caused by server change

For a virtualized environment, use Answer File Generator to proactively obtain license file

Bridge Upgradehttp://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/cucos/8_0_2/cucos/osg_802_cm/iptpch7.html#wp1058411

124BRKUCC-2011

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Jump Upgrade

Servers that cannot run CUCM 8.0(2) or later to

virtualized

Virtualized CUCM 9.1(2)

Upgrade process of multiple steps:

- Upgrade from CUCM 6.1(4), 6.1(5), 7.1(3) or 7.1(5) ONLY

- Upgrade to CUCM 9.1(2) ONLY

- Lab migration ONLY

Allows bare metal CUCM at version 6.1(4), 6.1(5), 7.1(3) or 7.1(5) migrating to virtualized CUCM at version 9.1(2)

- Minimal down time

- Database lockdown time (i.e. No MACD)

- No license required for interim upgrades

Jump Upgrade Process

125BRKUCC-2011

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best practices for migrating communications manager...

Documents