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Best Practices for Implementing a Bring

Your Own Device (BYOD) Program

Presented by Val Hetrick

@MaaS360

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10 Steps to BYOD Success

1. Creating a comprehensive BYOD policy2. Measuring your mobile footprint3. Simplify user enrollment4. Configure policies over the air5. Provide self service capabilities 6. Protect personal information (PII)7. Isolate corporate data 8. Continuously monitor automated actions9. Manage data usage 10.Track the ROI of BYOD

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Poll Question

• Does your organization have a BYOD policy?– Yes– No– In progress

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Some BYOD Program Stats

40%

13%11%

4%

32%

Does your company support a BYOD Program?

Yes

Next 6 months

Next 12 months

Unsure

No; corporate only

28%

72%

If you have a BYOD plan in place, do you reimburse your employees for data usage cost?

YesNo

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Poll Question

• How are BYOD costs reimbursed at your company?– Employees receive stipend– Employees submit expense reports– We do not reimburse

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What are users saying about BYOD?

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What are users saying about BYOD?

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Poll Question

• How are you managing employee-owned devices today?– Mobile device management (MDM) solution– Native email platform controls– No controls in place

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Creating a Comprehensive BYOD Policy

• Who’s buying?• Opt in/Acceptable Usage Policy• Which devices will you support?

– What’s important?• Carrier/manufacturer?• Passcode?• Encryption (device/email)?• Email setting deployment?• Apps?

• What are you security requirements?– External regulations, HIPAA– Industry vertical

• Will you leverage a MDM solution to help manage these devices?– In MaaS360, 22% of all devices are tagged as personal devices– 86% of those are iOS

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Poll Question

• What are your biggest concerns with BYOD support? (Select all that apply)– Having visibility into all devices used for work– Securing corporate data on the device– Potential employee privacy issues– Inability to blacklist applications– Additional helpdesk support– Requests to support new device

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Measuring your Mobile Footprint

• Do you have ActiveSync enabled today?• Do you know how many devices are

connecting today?– No ActiveSync reporting– PowerShell guru– No access to look– No device level block

• Knowing will helpidentify who needs tobe enrolled to theprogram and old devicecleaned up.

45%

35%

1% 3%

15%

ActiveSync is open (mobile devices are automatically enabled by end-user)

ActiveSync is closed (admin manually enables mobile devices)

Auto-quarantine is enabled in Exchange 2010

Use of a custom tool or PowerShell Script

We don't allow mobile devices to access Exchange

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Simplify Enrollment and Configure the Device

• Keep the enrollment simple and fast– Simple URL

• Corporate credentials vs. passcode?

– Over the Air– Notification when complete

• Configure the Device– Push ActiveSync settings– Require a passcode– Set device restrictions

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Provide Self Service Capabilities

• An End User Portal will help cut down on the number of calls to your IT teams

• Allow the user to do basic items– Lock– Reset password– Locate– Wipe

• View information about compliance state– Remediate issues

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Protect Personal Information (PII)

• Personally Identifiable Information is a hot topic as of late– Privacy laws– Personal safety

• Are you allowed or should you be allowed to??– View location history Information– Locate a personal device– View a list of software installed for personal

use

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Isolate Corporate Data

• Isolating and managing corporate data is the probably the biggest concern of allowing personal devices to the network– ActiveSync account– Wireless settings– VPN configuration– Enterprise apps– Documents

• Selective Wipe solves this problem– Today we know that of all “wipes” of personal

devices in MaaS360, 86% are selective wipes

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Continuous Monitoring

• It is important to monitor the state of your devices– Are they enrolled?– Are they compliant?– What apps are users installing?– Have they read the document you pushed?

• Take automated actions based on state– Stay enrolled– Version control– App compliance– Encryption status– Jailbreak/root detection

• Notify, Block, Selective Wipe, Full Wipe

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Manage Data Usage

• Help users help themselves – Provide an easy way for them to track and be

alerted to their current data usage

• Usage policies based on different segments– Set roaming and in-network megabit limits– Create threshold notifications– Enable/disable roaming via policy

• Help them understand the benefits of using Wi-Fi where available

• Reporting and trending• And, of course, proactively manage any

corporate provisioned devices as well

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Track the ROI of BYOD

• Calculate and present on cost differential of BYOD program and IT’s impact on the bottom line– Corporate-owned model:

• Device purchase cost• The cost of a fully subsidized data plan• The cost of recycling the device every few years• Warranty plans• IT time and labor managing the program

– BYOD• The cost of a partially subsidized data plan (if applicable)• The cost of a management platform• Subtract eliminated costs• Increased productivity

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“Best Enterprise Mobile Service”

Judged on introducing the most innovative mobile tools to help corporate users work smarter and do business better on the move.

Who we beat:• MobileIron • Good Technology • Virtela Technology

Other Category Winners

2012 Global Mobile Award

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Wrap-up• Upcoming Webinars (http://maasters.maas360.com/webinars)

– April 12 – Ten Mysteries of Android

• Past Webinars (http://links.maas360.com/webinars)

– The new iPad Goes to Work– Best Practices for Testing Mobile Applications– What’s New in Ice Cream Sandwich

• Plus lots of How-To content on our website – Mobile Device Management Best Practices

• http://links.maas360.com/mdm

– Mobile Device Management Glossary• http://links.maas360.com/mdm_glossary

• The Q&A Continues…– Got more questions? Find us after the webinar on the MaaSters Center!

• http://links.maas360.com/todaysWebinar

Questions or follow-up?vhetrick@fiberlink.com

jpappano@fiberlink.com

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Q & A