best practices for a responsible housing in europe
TRANSCRIPT
Best Practices for a responsible housing in Europe
EURHO-GRRespons ib le Housing
Contents
Taking social responsibilitySocial assistance for elderly 4Nursery 5Area managers 6More people working with Jobbpunkt Väst Örebro (Job Point West Örebro) 7Educational meetings with new tenants 8Dept Counselling 9Mobile living concomitant help 10
Environmental responsibilityGive your rubbish a new lease of life! 11Sustainable laundry rooms 12Climate Protection Agency 13SDH has signed the local climate plan 14The Toit Angevin organises an action in favour of biodiversity 15Environmental care 16Hunting energy thieves 17
Economic sustainability and dialog with other interested partiesThe Foyer Remois: a new way of financing economic and social performance 18FSM and its sustainable purchasing guide 19Stakeholder Committee 20Housing Democracy 21
Best Practices for a responsible housing in Europe 3
The European Housing Network, Eurhonet, is a network composed of almost thirty housing organisations in England, France, Germany, Italy and Sweden. The common denominator for all these companies is that they are all working with public or social housing. Although all these participat-ing countries have different legisla-tions related to how their housing organisations operate on the market, they all have one thing in common: the need to work towards a sustain-able society where the affect on the environment is minimised through conscious actions.
Introduction
The Eurhonet organisation operates a number of projects. One such project is to devise a model for companies to report on their operations based on CSR¹- criteria. In this objective, the Eurhonet and Delphis² compa-nies have elaborated a reference system about CSR-performance of public housing companies in Europe. Its name: the EURopean HOusing Global Reporting® system (EURHO-GR®). Each one of the involved companies publishes an annual report, “powered by EURHO-GR®”, where it presents the impact of its activity on the environment, the local
economy and the social fabric. The folder “Best Practices for a responsible housing in Europe” will show you how these companies from the four countries of the EURHO-GR® community practice CSR in Europe. Our goal is to give you great examples of our commitment to be responsible companies for sustainable societies!
Enjoy the reading!
Realisation: Kristina Isacson, Gavlegårdarna ([email protected]), with the contributions of the companies member of the CSR-Topic group of Eurhonet. Contacts for the topic-group: Olivier Barry ([email protected]) and Julie Savary ([email protected]) ¹ CSR – Corporate Social Responsibility – refers to the Social, Environmental and Economic Responsibility of the companies
² www.delphis-asso.org
bauverein AG provides innova-tive and very personal care for elderly tenants with a new sub-sidiary SOPHIA Hessen GmbH.
Social assistance for elderly
SOPHIA stands for ”social personal caring – support in daily life”. It com-bines the use of modern communica-tion means with personal caring. On the one hand a technical innovative house emergency call system is provided for use with this service. By the comprehensive gathering of the customer’s details, the responsible emergency call employee knows immediately by access to his data-base whether, for example, certain medications have been already taken, whether there are allergies, and many similar things that can be crucially im-portant in cases of emergency treat-ment. Furthermore, customers are regularly contacted by telephone for detailed conversations by so-called
sponsorships. This unique caring idea enables our tenants to retain a good sense of security in their own flats for as long as possible.
Generation comprehensive tenant project in passive house standardbauverein AG has built a passive house for a tenants association, the so-called ”WohnArt 3”. Families and single people, young and elderly people, disabled people and people in different social situations live here in a community which requires mu-tual support and an associated social cooperation.
4 Best Practices for a responsible housing in Europe
Taking social responsibility
Contact: bauverein AGChristina [email protected]
In order to facilitate as far as possible the employees’ family needs, to help female workers to comeback from parental leave, and to allow the reconciliation of family and work, Aler Brescia, ATC Torino and ITEA Trento, decided to create a company nursery and nursery school.
Nursery
The nursery satisfies the internal de-mands and it is also open to external users. Workers have shown apprecia-tion of this service and the internal demand is growing at the company, as is the external demand.
The project was developed in-house and the service is operated by a qualified external supplier.
4 Best Practices for a responsible housing in Europe Best Practices for a responsible housing in Europee 5
Taking social responsibility
Contact: Italian companies – ATC Torino ALER Brescia ITEA TrentoMassimiliano Bellan
The entire housing stock of ATC of Torino has been divided in areas, each entrusted to a manager directly committed to his area.
Area managers
The area manager is the point of liaison between ATC and its users. By decentralizing its offices, ATC wanted to bring its activities closer to its tenants’ problems in order to better address their needs.
As a result, an increasing number of tenants are attending decentral-ized meetings, and the company’s knowledge of its tenants’ real needs is much greater. The area manager is an employee of ATC, commissioned by the company to manage all the properties and all the activities linked to his role.
6 Best Practices for a responsible housing in Europe
Taking social responsibility
Contact: Italian companies – ATC Torino ALER Brescia ITEA TrentoMassimiliano [email protected]
During 2008 ÖBO started a joint project with the Municipal-ity of Örebro and the EU. ÖBO got an EU subsidy to create a local jobcentre for people look-ing for work and employers.
This means that for the next three years ÖBO will be running a project in the labour market that we call “Jobbpunkt Väst Örebro”.
The project is aimed predominant-ly at ÖBO tenants or residents of the suburbs to the west of Örebro. One of the goals is to develop new ways and working models for cooperation with employers. Another goal is that 70 per cent of those seeking work will get a job, start a training or education
More people working with Jobbpunkt Väst Örebro (Job Point West Örebro)
course, or set up their own business. Because ÖBO is a large and
powerful company in Örebro, with an extensive network of contacts, we hope to contribute by matching jobseekers with employment oppor-tunities. Jobbpunkt Väst Örebro will take around 600 people in total. We see this as an important task to be involved with, increasing the possibil-ity for people to get employment or training.
We believe that we can create networks that both employers and participants benefit from. The com-panies get help with recruiting good people, and our tenants get help with finding good employers.
These efforts are beneficial to
both ÖBO and Örebro because they contribute to an increase in self-support, as well as greater social networks that create the involvement that is so important for the well-being of each and every person.
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Taking social responsibility
Contact: ÖrebrobostäderCecilia Svedin
In order to improve the quality of life within its housing areas, ITEA S.p.A (Trento) has, with effect from 2008, established the practice of combining educational meetings with its services to the tenants.
Meetings are run by the company and structured as follows: two meetings prior to moving in, plus a final meet-ing.
This practice is aimed pre-dominantly at new tenants and, in a broader sense, to the neighbourhood in which the building is located. The aim is to inform and regulate the tenants for proper conduct within the building, as well as for the better
Educational meetings with new tenants
management of social relations with other tenants and in the neighbour-hood as a whole.
A total of 14 meetings were organized during the period 2008–2009, with three sessions each. New tenants were happy for this special care given by the company.
The company’s experts in social mediation, along with other officers of the inspection staff, are always involved in these meetings. If larger numbers of tenants are involved, representatives from the municipality and associations are also present.
8 Best Practices for a responsible housing in Europe
Taking social responsibility
Contact: Italian companies – ATC Torino ALER Brescia ITEA TrentoSandro [email protected]
For some time, we have recog-nized that our tenants have an increased need of consultation in financial issues.
The problem of personal bankruptcy especially is becoming more and more important. Our department management gives our tenants the possibility to receive help and advice before they get into arrears with
Dept Counselling
their rent. The members of staff in the counselling department support the customers by helping to prepare a budget and to arrange paying by instalments. Furthermore, they help them to communicate with public authorities and to negotiate with creditors. This concept has proved very popular: in 2008, over 800 ten-ants made use of the service.
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Taking social responsibility
Contact: GBG MannheimNicole Mauser
The mobile living-concomitant-help is an attendance service for tenants whose life situation is
Mobile living concomitant help
affected by their age, diseases, disability or mental problems.
The services cover professional help and advice, support while visiting public au-thorities as well as checking legal require-ments. The staff also support the tenants when refurbishments are planned and assist them when they move into another dwelling. They also activate the neigh-bourhood and initiated social activities. The background to this is the fact that more and more people are single. Therefore, especially when they get older, they are increasingly threatened with isolation. With the help of our services, this can hopefully be reduced and even avoided.
Furthermore, there is the danger of our buildings becoming dilapidated. This would cause economic damage for us and should, of course, be avoided.
10 Best Practices for a responsible housing in Europe
Taking social responsibility
Contact: GBG MannheimNicole [email protected]
Each year, on the occasion of the French national week of sustainable development, HABI-TAT 62/59 PICARDIE organises an event for the children of its tenants and of its employees.
It is a competition on the sub-ject of reusing waste. This event is a tool for providing education about the environment and more particularly about the issue of waste and it is also an occasion to strengthen the social links between tenants and between tenants and the personnel of the enterprise. The aim of this competition is to create a piece of art using packaging, newspapers, thrown-away or scrapped objects.
Children, through workshops led by local housing managers of the dif-ferent blocks of flats in Nord, Pas-de-Calais and Somme, had endless ideas
Give your rubbish a new lease of life!
ject of reusing waste. This event
to design ever more original objects.Prizes are awarded, symbolically,
at the opening of the French Sustain-able Development Week.
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Environmental responsibility
Contact: Habitat 62/59 PicardieAnne Painset
A project to reduce electricity consumption in Stångåstaden’s laundry rooms was initiated during 2008. The action needed consists of exchanging old washing machines for newer ones with lower water con-sumption, quicker programme times and reduced energy consumption.
Where possible, the machines are connected to hot water taps, in order to replace electricity by district heat-ing for warming up the washing water.
This results in both a reduced en-vironmental load and lower running costs. Other actions in the project include installation of needs-driven
lighting, and the conversion of elec-tricity-powered drying equipment to district heating or to airing cupboards. The total electricity reduction due to these actions is estimated to be 1 million kWh/year.
Stångåstaden has been given a grant by the Swedish Environmental Protection Agency, a so-called KLIMP grant, worth SEK 1.3 million for the 2008–2012 period for this project.
Sustainable laundry rooms
12 Best Practices for a responsible housing in Europe
Environmental responsibility
Contact: AB StångåstadenUlrica Melin [email protected]
In 2009, we founded together with the city of Mannheim and the local energy provider the “climate protection agency”.
The extensive services include the objective consultancy about energy savings, efficiency and regenerative energy. Furthermore, the agency gives advice on existing subsidies and supports the customers with filing applications. The target group of the agency consists of the citizens of Mannheim, associations, compa-nies, churches and other institutions. It should be especially emphasized that all assistance is provided free of charge.
Climate Protection Agency
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Environmental responsibility
Contact: GBG MannheimNicole Mauser
SDH has signed the local climate plan
The SDH has signed the local climate plan and has defined its three environmental challenges.
By 2010: fix its CO2 emissions and energy consumption; By 2020: increase by 21% its renewable energy consumption and by 26% its natu-ral heating consumption. Through this, SDH expects to cut by 20% its greenhouse gas emissions. By 2020, DSH wants to cut by 4 its greenhouse gas emissions.
SDH will invest EUR 4 million to improve the energy efficiency its stock and to reach the average con-sumption of 120 Kwh/m2).
Last but not least, SDH is aware of the importance of increasing ten-ants’ awareness on environmental issues. In 2008, 245 tenants were in-formed about how to reduce energy and water consumption.
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Environmental responsibility
Contact: SDHGuillaume [email protected]
The Toit Angevin organises an action in favour of biodiversitySWALLOWS make it spring-time at Ingrandes-sur-Loire. This little town sits in a heritage protection zone, in the Val de Loire migration corridor, which has received a World Heritage classification from UNESCO.
The house martin is disappearing. Le Toit Angevin has decided to protect their habitat through appropriate technical and educational means while preserving existing buildings.Thanks to the cooperation of the tenants and to partnerships with the Mayor of Ingrandes-sur-Loire, the Bird Protection League, the schools, artisans and a cleaning company, there have been practical workshops, teaching projects and the installation of removable shelves to protect the building. This two-year project will monitor changes in the martins.
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Environmental responsibility
Contact: Toit AngevinSylvie Lussea
In order to introduce environmentally-aware criteria, Aler Brescia has been promoting a ‘green purchases’ policy, ATC Torino has developed a model of planning with the use of natural biode-gradable (and local) building materials to help take care of the climate, and ITEA Trento now uses recyclable materials in its operations and adopts where possible low-use energy production.
These various approaches aim in different ways to protect the environment and to promote sustainable development.
Companies’ offices with dedicated topic groups and suppliers have been involved in these projects. Companies organized special training sessions for the staff, and we believe that our efforts will be also useful for the future.
Environmental care
16 Best Practices for a responsible housing in Europe
Environmental responsibility
Contact: Italian companies – ATC Torino ALER Brescia ITEA TrentoMassimiliano [email protected]
ÖBO’s operations affect the environment in many different ways. We are always trying to reduce our environmental im-pact and find more efficient and environmentally-friendly ways to work.
The biggest challenge today is reduc-ing emissions of greenhouse gases. As a big player in the municipal housing market we use a lot of energy for heating, hot water and domestic electricity, which in turn means large emissions of carbon dioxide.
We have now started a compre-hensive operation where the goal is to reduce our emissions of carbon dioxide by a total of 20 per cent by
Hunting energy thieves
2015, compared to the level of 2005. This will reduce our carbon dioxide emissions by almost 9,000 tons per year. A lot of projects and ac-tivities have now begun with this goal in mind. Heating, the use of electric-ity, water consumption, and trans-port are the four main areas where ÖBO’s carbon dioxide emissions are too high. We are now taking active measures on each of these fronts to achieve our goal.
We must reduce our electricity and district heating consumption, as well as reducing our transportation and oil consumption. These are tasks being carried out alongside other players in Örebro. By cooperating
with the electricity supplier we can reduce the consumption of district heating during peaks, for example by storing heat at night time. At the homes of many tenants we are install-ing individual metering of electricity and water, energy-efficient garages, checking the ventilation systems, replacing old lighting, and making lifts more efficient. The complete list of measures is long.
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Environmental responsibility
Contact: ÖrebrobostäderCecilia Svedin
One of the most relevant prac-tices in Le Foyer Rémois is the way they have structured their financial potential, in order to finance the investment in the environmental adaptation of their stock (new construction and refurbishment of the exist-ing buildings).
Through a strong cooperation with several private and public financial institutions, they have established a complete portfolio analysis (both in terms of finance and of sustain-able program) and developed new approaches and new financial means. The result is the establishment of the first “Loan for the Consolidation of
The Foyer Remois: a new way of financing economic and social performance
the Financial Structure” ever created in France.
Le Foyer Rémois – which is among the first companies having generalized their top performing refurbishment and new construction knowledge- has now the guarantee to finance its complete stock adaptation program for at least the next ten years.
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Economic sustainability and dialog with other interested parties
Contact: Foyer RemoisJean-Denis Mè[email protected]
The Foyer Remois: a new way of financing economic and social performance
FSM has a small technical as-sistance unit. This service is in charge of purchasing IT equip-ment, vehicles, furnishings and equipment for offices, products for cleaning and for the care of buildings’ gardens.
Until 2009, this unit’s purchasing choice was based just on the criteria of cost and quality of the seller’s after sales service.
The corporate social responsibility manager worked together with this unit in order to integrate social and environmental criteria into the FSM purchasing process.
FSM and its sustainable purchasing guide
The aim of FSM is to reach 100% of responsible purchases within two ye-ars. A responsible purchasing guide has been developed in order to guide the FSM unit’s choices.
FSM suppliers are questioned about their environmental and social practices (respect of core labour standards, policies to protect the environment and to enhance employ-ees’ satisfaction)
The aim is to establish a construc-tive dialogue with our stakeholders on the issue of corporate social responsibility and to exchange good practices.
18 Best Practices for a responsible housing in Europe Best Practices for a responsible housing in Europe 19
Economic sustainability and dialog with other interested parties
Contact: FSMFrancesca Menicatti
On the occasion of its first Corporate Mission Report, Aler Brescia founded a Stake-holder Committee.
This newly established permanent Stakeholder Committee is meant to express Aler’s appreciation to its recipients and share with them its corporate achievements. It is an act of transparency towards the people who share our corporate choices. It is also an opportunity they have to ex-amine the outcomes of our activities based on objective indicators and not only on our own self-assessment.
The result was good, so both this document and our Corporate Mission Report are based on listening
Stakeholder Committee
and dialogue with the stakeholders belonging to the Committee.
The Committee is composed of representatives belonging to the Pub-lic Administration, Tenants’ Organiza-tions, employees, non profit groups and entrepreneurs.
20 Best Practices for a responsible housing in Europe
Economic sustainability and dialog with other interested parties
Contact: Italian companies – ATC Torino ALER Brescia ITEA TrentoGiacomina [email protected]
Gavlegårdarna, and the Munici-pality of Gävle, has been work-ing on the residential develop-ment east of Gävle, based on the wishes of the residents.
From having been regarded as an insecure, sad and neglected neigh-bourhood, with many vacant flats and a bad reputation, it has now been a trend reversal area for five years.
It was important to make people feel part of their living environment. Gavlegårdarna had to create meeting places and facilitate the improvement of socializing among the residents. It was soon clear that security in the residential area was of very high priority.
A community centre was opened in the district during the spring of 2001. In conjunction with this, people could play outside games or use the playground and barbecue areas; all of this was created to make a place that people in the area could come to spontaneously.
Housing Democracy
Results Although the project is still ongoing we can see today, five years after its inception, a clear effect of interven-tion in the East: • The waiting list for apartments • Tenants opt to stay • Quieter and more attractive place. • Decreased social problems in the
area. • Committed tenants involved in
working with issues such as traffic, security lighting, and technological innovation.
Everyone wins: The tenants have a more pleasant living environment, the Municipality is seen as functioning better, and Gavlegårdarna sees an increased demand for flats.
Results
20 Best Practices for a responsible housing in Europe Best Practices for a responsible housing in Europe 21
Economic sustainability and dialog with other interested parties
Contact: GavlegårdarnaUlf Egerfält
Chiffres Clés 2009Key figures 2009
Les pays adhérents Member countries
Qui sommes-nous ?Who are we ?
Que faisons-nous ?What do we do ?
Le but d’ EURHONET est d’améliorer nos pratiques dans différents domaines. Nos entreprises mènent chacune des activités très locales, mais nous sommes confrontés aux mêmes tendances dans nos différents pays.Notre force est que nous ne sommes pas une organisation d’organisations, mais un réseau de professionnels. En travaillant ensemble et en rencontrant nos collègues des pays voisins, nous réussirons à mieux développer nos entreprises et à attirer vers elles encore plus de talents.Nous regardons le futur avec confiance !
In EURHONET, our aim is to improve our business in different fields. Our business is local, but tendencies and development are very much the same in our diffe-rent countries.Our strength is that we are not an organisation of organisations but a network of people who are practitioners. By working together and meeting colleagues from other European countries, we can be more successful in developing our own companies and also be more attractive as employers. We are looking at the future with confidence!
France, Allemagne, Italie, Suède, Royaume-UniFrance, Germany, Italy, Sweden, United Kingdom
EURHONET est un réseau d’entreprises européennes de logement social et public. Dans nos contextes nationaux respectifs, nous, entreprises d’EURHONET, assurons une mission d’intérêt général au service de nos clients et de la société. Nous partageons une même ambition : améliorer nos performances en partageant nos compétences.
EURHONET is a network of European housing companies in both social and public housing. In our respective national contexts, we, EURHONET’s companies, achieve a mission of general interest in the service of our
customers and society. We share the same ambition to improve our professional performance by sharing our skills.
EURHONET est un réseau professionnel pour :
• Créer des projets européens de R&D pour développer des méthodes innovantes dans le logement social et public.
• Échanger des idées et des pratiques entre les membres ; partager les expériences afin de dupliquer les bonnes pratiques.
• Organiser des ateliers de travail et des séminaires européens ; débattre des problématiques sectorielles avec les pouvoirs publics en Europe.
EURHONET is a professional network aiming at :
• Developing European projects of research and development of innovative methods in social and public housing.
• Exchanging ideas and benchmarks between the members; sharing experiences in order to conceive models of best practices.
• Organizing international workshops and seminars related to these issues; reinforcing the debates on social and public housing with public authorities in Europe.
• 25 membres
• 5 pays européens représentés
• 450 000 logements gérés
• 25 members
• 5 represented countries
• 450 000 managed dwellings
>> >>
Les 4 premiers groupes de travail formésThe 4 first topic groups
• Objectifs Fournir aux organismes mem-bres des outils pour améliorer leur performance sociétale et rendre compte de ces perfor-mances à leurs parties prenan-tes.
• Une des réponsesLe référentiel de reporting « EURHO-GR ® » pour le secteur du logement public et social en Europe.A partir de 2009 : Publication des rapports de responsabilité sociale basés sur EURHO-GR®
• ObjectivesTo provide the member compa-nies with tools to improve their societal performance and to report it to their stakeholders.
• One outcomeThe reporting reference system « EURHO-GR® » for social and public housing companies in Europe.From 2009: European reporting session based on EURHO-GR®.
• ObjectifsCréer des outils professionnels et des programmes de formation concernant :• les conflits sociaux et ethniques• la mise en réseau des acteurs
locaux• l’emploi et l’éducation des
locataires• les lieux de rencontres pour les
locataires• la politique urbaine en faveur de
la cohésion sociale
• Une des réponsesUn guide a été publié en octobre 2008 pour accompagner les personnels des organismes qui mènent des actions de lutte contre les conflits sociaux et ethniques : “Social Integration - how to work with attitudes among your own staff”
• ObjectivesTo create professional tools and training programmes concerning:• social and ethnic conflicts• networking in a residential area• employment and education of
the tenants• meeting places for tenants• city planning for integration
• One outcomeTo suppor t the companies combating social and ethnic conflicts: the handbook “Social Integration - how to work with attitudes among your own staff” published in October 2008
• Objectifs Optimiser les transferts des méthodes et technologies les plus innovantes entre sociétés participantes.
• Une des réponsesDepuis 2009, le projet « Building Together » structure les échanges de connaissances sur les économies d’énergies à partir d’un projet concret : la construction simultanée d’un même immeuble passif dans 15 villes de 5 pays d’Europe.
• ObjectivesTo optimise the transfer of most innovative processes and tech-nologies between participating companies.
• One outcomeSince 2009, the Building Together project structures the exchanges of knowledge on energy savings through a concrete project: the simulta-neous construction of a same passive building in 15 cities of 5 European countries.
• Objectifs • Développer des services et
des infrastructures adaptés aux personnes âgées
• Former le personnel des entreprises de logements aux problématiques et aux besoins des personnes âgées
• Une des réponsesBenchmark et guide pratique à l’attention des sociétés de logement sur les adaptations techniques et services destinés aux personnes âgées.
• Objectives• To develop adapted services
and infrastructures for the elderly
• To train housing companies’ staff to understand and answer the needs of elderly people
• One outcomeBenchmark and practical guide-lines for the housing companies about technical standards and services for elderly people.
> Le mot du président President’s editorial
> Le réseau EURHONET The EURHONET network
> Présentation Presentation
> Les thématiques abordées The topics
Hans LanderHans Lander
President
EuropeanHousingNetwork
EURHONETEURHONETEuropeanHousingNetwork
EURHONETEURHONET
FranceFSM - Melun
Habitat 62/59/Picardie - CalaisLe Foyer Rémois - ReimsLe Toit Angevin - Angers
Logipays - CaenDelphis - Paris
Germanybauverein AG - Darmstadt
DOGEWO 21 - DortmundGBG Mannheim - Mannheim
GWG München - MünchenLWB - Leipzig
ItalyALER Brescia - Brescia
ALER Milano - MilanoATC Torino - Torino
IACP - BariIPES Bolzano - Bolzano
ITEA Trento - Trento
SwedenFamiljebostäder - Stockholm
Gavlegårdarna - GävleMimer - Västerås
Hyrebostäder - NorrköpingStångåstaden - Linköping
VätterHem - Jönkoping ÖrebroBostäder - Örebro
United KingdomCanterbury city council - Canterbury
Social Integration Ageing of the population
Corporate Social Responsibility Energy Savings
RECHERCHE & InnOVATIOn PARTAGE
DE COnnAISSAnCES
DIFFUSIOnDES IDéES
sharing knOwledge
searching fOr innOvatiOn
disseminating ideas
EuropeanHousingNetwork
EURHONETEURHONET
Eurhonet – the EURopean HOusing NETworkc/o CECODHAS – 18, square de Meeûs – B-1050 Brussels – BELGIUM
AISBL n°0889-222-061 Secretariat: c/o DELPHIS – 33, rue Saint Augustin – F-75002 – Paris – FRANCE
+ 33 (0)1 56 08 54 23 – [email protected]
Housing the future
EURHONET, a network for exchanges and innovation | 25 social and public housing companies — 5 European countries | 450 000 managed dwellings — www.eurhonet.eu