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Best Of Dale Carnegie“How To Win Friends and Influence People”

SuperHero Academy Instructional Series

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About the Creator

James Taylor

Certified Life and Holistic Health Coach

I have always had a love for gaining knowledge through books and asking questions ofthose who have lived a longer life than I have.

I have compiled a list of the top things that were said in this book, some with my commentary and some straight from the pages.

Hope this helps in your journey to success!

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Contents1 Introduction

2 FundamentalTechniques inHandling People

3 Six Ways to Make People Like You

4 How To Win People To Your Way of Thinking

5 Be a Leader: How to Change People Without Giving Rise to Offense or Resentment

6 Conclusion

7 Resources

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Sometimes we just can’t read an entire book

due to time constraints, energy, etc.

Sometimes its better to have a detailed

synopsis.

Here’s some of the content this synopsis e-

book will carry:

o Easy ways to become a good

conversationalist

o Why remembering a name matters

o The big secret to dealing with

people

o How to get the whole world behind

you

Introduction

SuperHeroAcademy

o How to be welcome anywhere

o How to make a good first

impression

o How to become more interesting

o Learn why you should never

argue

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Part One

Fundamental Techniques in

Handling PeopleFrom “How to Win Friends and Influence People”

by Dale Carnegie

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1. 99% of the time people will not criticize themselves for anything, no matter how wrong it may be

2. Criticism is dangerous, because it wounds a person's pride, hurts his sense of importance, and arouses resentment

3. Psychologist B.F. Skinner proved an animal rewarded for good behavior with learn and retain more rapidly and effectively than an animal punished for good behavior

4. Psychologist Hans Selye said, “As much as we thirst for approval, we dread condemnation.”

5. Criticisms are like homing pigeons, they always return home. The person we are going to correct and condemn will probably try to justify him or herself, and condemn us in return or say, “I don’t know how I could have done anything differently.”

6. Humans are creatures of emotion bristling with prejudices and motivated by pride and vanity

7. Any fool can criticize, condemn, and complain - and most fools do. It takes character and self control to be understanding and forgiving

8. To know all is to forgive all – “God himself does not propose to judge a man until the end of his days,” so why should you and I?

9. Don’t criticize, condemn or complain

Don’t Kick the Beehive if You Want to Gather Honey

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1. The only way to get anyone to do anything is to get them to WANT to do it, by giving them something they want.

2. Sigmund Freud said, “Everything we do stems from two motives: the desire to be great and the “sex” urge.

3. Philosopher John Dewey calls the deepest urge in human nature “the desire to be important.”

4. Things people want:a) Health and preservation of lifeb) Foodc) Sleepd) Money and what money can buye) Life after deathf) Sexual Gratificationg) The well-being of our offspringh) A feeling of important

5. “The deepest principle in human nature is the craving to be appreciated.” -This desire makes us want to wear the latest styles, drive the latest cars and talk about our kids.

6. Tell me how you get your feeling of importance, I’ll tell you what you are. That determines your character.

7. Alred Lunt said, “There is nothing I need so much as nourishment for my self-esteem.” People will cherish your words and repeat them for a lifetime - be hearty in your approbation and lavish in your praise.

8. Flattery is insincere and appreciation is sincere. Sincere appreciation can change a person’s life. “You can never say anything but what you are...every man I meet is my superior in some way. In that, I learn of him.” - Ralph Waldo Emerson

9. We spend about 95% of the time thinking about ourselves.

The Big Secret of Dealing with People

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1. The only way to influence other people is to talk about what they want and show them how to get it.

2. Anything we have ever done since we were born we did because we wanted something.

3. If we hadn’t wanted the feeling of something more than we wanted our money we would never have made the purchase or contribution. We made the contribution because we wanted something.

4. Harry Overstreet in ‘Influencing Human Behavior’ said, “Action springs out of what we fundamentally desire.” We must arouse in others an eager want. “First arouse in the other person an eager want. He who can do this has the whole world with him. He who cannot walks a lonely way.”

5. Henry Ford, “If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own. 90% of people ignore that 90% of the time.

6. Customers like to feel like they are buying because they want to, not because they are being sold. The world is full of people who are always grabbing and self-seeking so the rare individual who spend his life unselfishly serving others is given the advantage. Lawyer Owen Young said, “People who can put themselves in the place of other people, who can understand the working of their minds, need never worry about what the future has in store for them.”

7. William Winter said, “Self-expression is the dominant necessity of human nature.”

8. Always try to see things from the point of view of the other person.9. If you want to persuade someone to do something, pause and ask

yourself, “How can I make this person want to do it?

“He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way.”

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Part Two

Six Ways to MakePeople Like You

From “How to Win Friends and Influence People”

by Dale Carnegie

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1. The greatest winner of friends the world has ever known; behind the show of affection to show you how much he/she likes you, there are no ulterior motives: he doesn’t want to sell you any real estate or marry you. A dog makes a living by giving you nothing but love.

2. You can make more friends in two months by becoming interested in other people than you can in two years trying to get other people interested in you. People are not interested in you, they are interested in themselves-95% of the time. If we merely try to impress people and get people interested in us, we will never have many true, sincere friends. Friends, real friends, are not made that way.

3. Psychologist Alfred Adler said, “It is the individual who is not interested in his fellow men who has the greatest difficulties in life and provides the greatest injury to others. It is from among such individuals that all human failures spring.”

4. Remember, if the author doesn’t like people, people won’t like his or her stories.

5. Howard Thurston said about performing, “I am grateful because these people come to see me. They make it possible for me to make my living in a very agreeable way. I’m going to give them the very best I possibly can.” - Gratitude Attitude - he would stand in the mirror and repeat to himself “I love my audience” over and over.

6. One can win the attention and time and cooperation of the most sought after people just by becoming genuinely interested in them. We are interested in others when they are interested in us.

7. We LIKE people who admire us.8. If you want to make friends, greet people with animation and enthusiasm.9. “If you want others to like you, if you want to develop real friendships, if

you want to help others at the same time as you help yourself: become genuinely interested in other people.

Do This and You’ll Be Welcome Anywhere

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1. Once, a woman who had inherited some money was eager to make a ‘pleasing’ impression and went out and got some jewelry and bags and such. “But she hadn’t done anything about her face. It radiated sourness and selfishness. She didn’t realize what everyone KNOWS: namely that the expression one wears on one’s face is far more important than the clothes that one wears on one’s back.

2. Charles Schwab said his smile had been worth a million dollars. Actions speak louder than words and a smile says, “I like you. You make me happy. I am glad to see you.” This is why they love dogs. This is why we are glad to see them.

3. An insincere grin is not fooling anyone. It’s mechanical and we resent them. You must have a good time meeting people if you expect them to have a good time meeting you. - Just think, your smile gets you a date, a job, a sale, a hug, a promotion, etc. Your smile IS worth a fortune, and your energy is an amplifier. Add that you are genuinely interested in others and figure out how to give them what they want, and they will never feel like they are being sold on anything.

4. People will rarely succeed at anything unless they have fun doing it.5. You don’t feel like smiling? Then what?

a) Two things: force yourself to smile, and if you are alone force yourself to whistle or hum a tune or sing.

b) Act as if you were already happy and that will tend to make you happy - think Neville Goddard

c) Psychologist William James said, “Action seems to follow feeling, but really action and feeling go together; by regulating the action, which is under the more direct control of the will, we can indirectly regulate the feeling, which is not.

6. It isn’t what you have or who you are or where you are or what you are doing that makes you happy or unhappy. It is what you think about.

7. Everyone is seeking happiness. You get it by controlling your thoughts. Happiness doesn't depend on outward conditions, it depends on inner conditions. The sovereign voluntary path to cheerfulness, if our cheerfulness be lost, is to sit up cheerfully and to act and speak as if cheerfulness were already there. Nobody needs a smile so much as those who have none left to give!

8. Chinese proverb: “A man without a smiling face must not open a shop.” 9. Your smile is a messenger of your good will. Your smile brightens the lives of all

who see it.

The Simple Way to Make a Good First Impression

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1. The average person is more interested in his or her own name than in all the other names on earth put together. Remember a name and call it easily and you have paid a subtle and very effective compliment. Forget it or misspell it and you have placed yourself at a disadvantage.

2. Most people don’t remember names, for the simple reason that they don’t take the time and energy necessary to concentrate and repeat and fix names indelibly in their minds. They make excuses for themselves; they are too busy.

3. To recall a voter’s name is statesmanship. To forget it is oblivion. The ability to remember names is almost as important in business and social contacts as it is with politics.

4. Be aware of the magic contained in a namea) This single item is totally and completely owned in its

essence entirely by the person 5. A name sets the individual apart, it makes him or her unique

among all others.6. When we approach a situation with the name of the individual,

we are letting that person know that the request we are making takes on a special importance.

7. Ralph Waldo Emerson said, “Good manners are made up of petty sacrifices.”

8. One of the simplest, most obvious and important ways to gain good will is to remember names and make people feel important.

9. A person’s name is to that person the sweetest and most important sound in any language.

Why You Should Be Better at Remembering Names

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1. Be genuinely interested enough to LISTEN to people talk about themselves.

2. This is one of the highest compliments you could pay someone, by listening to them. Few human beings are proof against the implied flattery of rapt attention.

3. Be a good listener and encourage others to talk.4. Exclusive attention to the person who is speaking to you is very important.

Nothing else is so flattering as that.5. The chronic kicker, even the most violent critic, will frequently soften and

be subdued in the presence of a patient, sympathetic listener - a listener that will be silent while the irate fault-finder dilates like a king cobra and spews the poison out of his system.

6. Journalist Isaac Macrosson once said that many people fail to make a favorable impression because they don’t listen attentively.

7. One of the great modern listeners was Sigmund Freud. A man once said, “It struck me so forcibly that I shall never forget him. He had qualities which I had never seen in any other man. Never had I seen such concentrated attention. There was none of that piercing soul penetrating gaze business. His eyes were mild and genial. His voice was low and kind. His gestures were few. But the attention he gave me, his appreciation of what I said, even when I said it badly was extraordinary

8. If you want to know how to make people shun you and laugh at you behind your back and despise you: never listen to people for long and talk incessantly about yourself. If you have an idea while someone else is talking, just barge in and interrupt and say what you gotta say.

9. To be interesting, be interested. Ask questions people will enjoy answering. Encourage them to talk about themselves and their accomplishments.

An Easy Way to Way to Become a Good Conversationalist

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1. Make yourself agreeable. Talk about things you know the other person will be interested in.

2. Talk in terms of the other person’s interest3. Do something for someone without them being able to do

anything whatsoever for you in return. a) Always make the other person feel important.

4. Do unto others as you would have them do unto you only IF: You want the approval of others with whom you come into contact, you want recognition of your true worth, you want a feeling that you are important in your little world - be hearty in your approbation and lavish in your praise.

5. Almost everyone you meet feels superior to you in some way, and a sure way to their hearts is to let them realize in some subtle way that you recognize their importance sincerely.

6. Understand that frequently those who have the least justification for a feeling of achievement bolster up their egos by a show of tumult and conceit.

7. Talk to people about themselves and they will listen for hours.8. Don’t take others' service for granted.9. Make the other person feel important.

How to Interest People/How to Make People Like You Instantly

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Part Three

How to Win People to Your

Way of ThinkingFrom “How to Win Friends and Influence People”

by Dale Carnegie

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1. A man convinced against his will is of the same opinion still. 9/10 times an argument ends with each of the contestants more firmly convinced than ever that they are absolutely right in their own right.

2. There’s only one way to get the best of an argument, and that’s to avoid them like the plague.

3. Benjamin Franklin said, “If you argue and rankle and contradict, you may achieve a victory sometimes, but it will be an empty victory because you will never get your opponents good will.

4. Boston Transcript once said, “Here lies the body of William Jay, who died maintaining his right of way, he was right, dead right, as he sped along, but he’s just as dead as if he were wrong.

5. Buddha said, “Hatred is never ended by hatred but by love, and a misunderstanding is never ended by an argument but by tact, diplomacy, conciliation, and a sympathetic desire to see the other person’s viewpoint.

6. Abe Lincoln: “No man who is resolved to make the most of himself, can spare time for personal contention. Still less can he afford to take the consequences, including the vitiation of his temper and loss of self-control.”

7. Listen first and give your opponents a chance to talk. Look for areas of agreement.

8. Be honest and look for ways to admit error and thank opponents for interest in taking the time to disagree with you, because if two partners always agree, one of them isn’t necessary.

9. When two people yell there is no communication, just noise and bad vibrations.

You Can’t Win an Argument

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1. Do not tell other people they are wrong. You will have struck a blow at their intelligence, judgement, pride and self-respect.

2. You cannot teach a man anything; you can only help him to find it within himself. - Galileo

3. If you are going to prove anything, don’t let anybody know it. Do it so subtly, so adroitly, that no one will feel that you are doing it.

4. There’s magic in the phrase, “ I might be wrong. I am frequently. Let’s examine the facts.” You will never get in trouble admitting that you’re wrong.

5. Few people are logical. Most of us are prejudiced and biased. Most of us are full of preconceived notions, jealousy, suspicion, fear, envy and pride.

6. Nothing good is accomplished and a lot of damage can be done if you tell a person straight out that he or she is wrong. You only succeed in stripping that person of self-dignity and making yourself an unwelcome part of any discussion.

7. When someone speaks something that you think is in error, deny yourself the pleasure of ‘correcting’ them. Listen to their reasoning and - put yourself in their shoes.

8. Agree with ‘thine adversary’ quickly.9. Show respect for the other person’s opinions. Never say, “ You’re

in the wrong.”

How to Avoid Making Enemies

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1. Admit you’re wrong instantly, openly, and with enthusiasm.

2. If you know we’re going to be rebuked, isn’t it far better to beat the other person to it and do it ourselves? Isn’t it easier to listen to self-criticism than to bear condemnation?

3. Admitting one is wrong to clear the air of guilt and defensiveness and helps solve the problem created by the error.

4. Only a fool can try to defend his or her mistakes and most fools do.

5. When we are right, let’s try to win people gently and tactfully to our way of thinking, and when we are wrong, admit our errors with enthusiasm.

6. By fighting you never get enough, but by yielding you get more than you expected.

7. One of the most beautiful things in life is when we can admit our own failures and shortcomings to ourselves and to others.

8. Say about yourself all the derogatory things you can if you know the other person is already thinking them.

9. Admitting mistakes clears the air and makes the other person more likely to forgive.

If You’re Wrong, Admit It

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1. If your temper is aroused and you “tell ‘em a thing or two” you will have a great time unloading your feelings. But what about the other person? Will they share in your pleasure?

2. Woodrow Wilson said, “If you come at me with your fists doubled, I think I can promise you that mine will double as fast as yours.

a) The points on which we differ are few and the ones on which we agree are many if we only have the patience and desire to get together, we WILL get together.

3. A drop of honey catches more flies than a gallon of gall. 4. “If a man’s heart is rankling with discord and ill feeling toward

you, you can’t win him to your way of thinking with all the logic in Christendom. Scolding parents and dominating bosses and husbands and nagging wives ought to realize that people don’t want to change their minds. They can’t be forced or driven to agree with you or me. But they may possibly be led to, if we are gentle and friendly, ever so gentle and ever so friendly.” -Abraham Lincoln

5. The Sun can make you take off your coat more quickly than the wind; and kindliness, the friendly approach and appreciation can make people change their minds more readily than all the bluster and storming in the world.

6. Always start off with friendly remarks7. Even if you are right, starting off with the other person’s interests

in mind is a sure way to win their hearts.8. Convince the other person you are their friend.9. Begin things in a friendly way.

Temper Temper - A Drop of Honey

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1. In talking, begin by emphasizing, and continue emphasizing, the things on which you agree and that both of you are striving for the same end. Your only difference is one of method and not of purpose.

2. Get the other person saying “Yes, yes” at the outset. A ‘no’ response is really difficult to overcome.

3. The skillful speaker will set the psychological process of the listeners moving in the affirmative direction with obtaining the “yes” at the outset.

4. The entire organism of a human responds to ‘no.’ From physical withdrawal to the neuromuscular system, the person begins to close off. With a “yes” the organism is in a forward moving, accepting position.

5. It is more profitable to try to see things from the other person’s part of view and to get them to say “yes.”

6. The key to the Socratic Method is to get the participant saying “yes” over and over again to lead them to a conclusion one would deny at the front of the conversation.

7. He who treads softly goes far.8. Ask the gentle question to get the “yes” answer.9. Get the other person saying “yes” immediately.

The Secret of Socrates

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1. Most people do too much talking when trying to win others to their way of thinking. Let the other people talk themselves out. They know more about their business and problems than you do.

a) If you disagree with them you may be tempted to interrupt. If you do, they will not pay attention while they are also crying to express themselves. Instead, encourage them to express themselves freely.

2. Almost every successful person likes to reminisce about their early struggles.

3. People will talk themselves out of negative thoughts if you let them. 4. Philosopher La Rochefoucauld said, “If you want enemies, excel your

friends, but if you want friends, let your friends excel you.”5. We have more faith in ideas that we come up with; it is bad judgement to

try to force our opinions down other’s throats. Use subtleness for suggestion and let the other person think they came up with it. --Humility

6. We like to be consulted about our wishes, wants and thoughts.7. Ralph Waldo Emerson said, “In every work of genius we recognize our

own rejected thoughts, they come back to us with a certain alienated majesty.”

a) Colonel Ed House said, “The best way to convert him to an idea was to plant it in his mind casually, to interest him in it and get him thinking about it casually.

8. Lao Tzu: “The reason why rivers and seas receive the homage of a hundred mountain streams is that they keep below them. Thus they are able to reign over all the mountain streams. So the sage, wishing to be above men, putteth himself below them, wishing to be before them, he putteth himself behind them. Thus though his place is above men, they do not feel his weight; though he be before them, they do not count it an injury.”

9. Let the other person feel like your suggestion is there idea.

How To Get Cooperation/Handling Complaints

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1. Always remember other people may be totally wrong, but they don’t think so and criticism is the worst thing to do if you want to win them over to your way of thinking.

a) Try to understand them. Only wise, tolerant, exceptional people even try to do that.

2. Kenneth Goode said, “Stop a minute, to contrast your keen interest in your own affairs with your mild concern about anything else. Realize then, that everybody else in the world feels EXACTLY THE SAME WAY.” Then you can understand something about interpersonal relationships.

3. Success in dealing with people depends on having a sympathetic grasp of the other person’s viewpoint.

4. Gerald Niren said, “Cooperativeness in conversation is achieved when you show that you consider the other person’s ideas and feelings as important as your own. Starting your conversation by giving the other person the purpose or direction of your conversation, governing what you say by what you would want to hear if you were the listener, and accepting his or her viewpoint will encourage the listener to have an open mind to your ideas.

5. Seeing things through another person’s eyes might ease tensions when personal problems arise and become overwhelming.

6. “I would rather walk the sidewalk in front of a person’s office for two hours before an interview than step into that office without a perfectly clear idea of what I was going to say and what that person--from my knowledge of his or her interests and motives--was likely to answer.”

7. See it from their view as well as your own.8. Try not to give orders, but suggestions based on getting the “yes” answer9. Again, try honestly to see things from the other person’s point of view.

A Formula to Work Wonders

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1. The magic phrase that stops arguments, ill feelings, creates good will and makes the other person listen:

a) “I don’t blame you one iota for feeling as you do. If I were you I would undoubtedly feel just as you do.

2. You deserve very little credit for being what you are--and remember, the people who come to you irritated, bigoted, and unreasoning deserve little discredit for being what they are.

a) Feel sorry for the ‘poor devils”. Pity them(not condescendingly), sympathize with them.

3. 75% of the people you will ever meet are hungering and thirsting for sympathy. Give it to them and they will love you.

4. If you want to be above fools, try to turn their hostility into friendliness. Treat it as a challenge or game you can play.

5. When you apologize and sympathize with someone’s point of view, they will likely apologize and sympathize with yours.

6. Get the satisfaction of controlling your temper and return kindness for insults.

7. Compliment and praise the sacrifices people tell you they make.8. Temperamental people want sympathy; this is the 75% of people

that you meet.9. Dr. Arthur Gates said, “Sympathy the human species universally

crave. Adults show their ‘bruises,’ ‘wounds,’ and relate their problems because they want sympathy-this is why there is so much self-pitying in the world.

What Everybody Wants

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1. All the people you meet have a high regard for themselves and like to be fine and unselfish in their own estimation.

2. Because of that high regard, we are idealists and like to think of motives that sound good. So, if you want to change people, appeal to their nobler motives.

3. Nothing will work in all cases--and nothing will work with all people.

4. If you are satisfied with the results you are now getting, why change? If you are not satisfied, why not experiment?

5. People are more honest than not, and would more than likely want to ‘discharge their obligations’ when given the chance.

6. If you make people feel you are being upright, honest and fair, they will most likely react favorably.

7. Merely stating a truth isn’t enough. The truth has to be made vivid, interesting, and dramatic. Use showmanship if you want attention.

8. You can dramatize your ideas in business or any other aspect of your life.

9. Appeal to nobler motives and dramatize your ideas.

An Appeal Everyone Likes/Dramatization

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1. The way to get things done is to stimulate competition. 2. Competition from the desire to excel.3. “All men have fears, but the brave put down their fears and

go forward, sometimes to death, but always to victory.”4. Harvey Firestone: “I have never found that pay and pay

alone would either bring together or hold good people. It’s the game itself.

5. Behavioral scientist Frederic Herzberg said, “The one major factor motivating people is the very work itself.”

6. If work is exciting and interesting, the worker looks forward to doing it and stays motivated to do a good job.

7. Every successful person loves the game.8. The game is a chance for self expression and the chance to

prove his or her worth, excel and win.9. We desire for a feeling of importance, so challenge yourself

and prove your worth.

When Nothing Else Works…Try This!

SuperHero Academy

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Part Four

Be a Leader:How to Change People

Without Causing Offense or Resentment

From “How to Win Friends and Influence People”

by Dale Carnegie

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1. It is always easier to listen to unpleasant things after we have heard some praise of our good points.

2. Begin with praise and honest appreciation3. When criticizing and beginning with praise:

a) Do not follow with “but” and end with a critical statementb) Exchange “but” with “and”c) “Jimmy you’re awesome, but” or “Jimmy you’re awesome, and”

4. Calling attention to one’s mistakes indirectly works wonders with sensitive people who may resent bitterly any direct criticism.

5. It isn’t so bad when hearing our faults if the person telling us our faults has already admitted to their faults and imperfections as well.

6. If you can’t praise before you condemn, soften the effect by praising afterward.

7. Admitting one’s own mistakes can help convince somebody to change their behavior. Talk about your own mistakes before criticizing the other person.

8. Give suggestions, not orders.a) A technique like this makes it easy for a person to correct errors. It

saves a person's pride and gives them a sense of importance while encouraging cooperation.

b) Asking questions makes an order more palatable, and stimulates the creativity of the persons whom you ask. People are more willing to do what you ask when they feel they had a part or choice in the decision that was made.

9. Let people save face. We ride and trample over the feelings of others, getting our own way, finding fault, issuing threats, criticizing a child or an employee in front of others, without even considering the hurt to the other person’s pride.

a) Firing employees is not much fun, and getting fired is even less fun.b) We destroy ego by causing someone to lose face.c) Hurting a man’s dignity should be a crime. What matters is not what

we think of people, but what people think of themselves.

21 Lessons from Part Four(1) SuperHero Academy

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1. Praise is like sunlight to the warm human spirit; we cannot flower and grow without it, and yet while most of us are only too ready to apply to others the cold wind of criticism, we are somehow reluctant to give our fellow the warm sunshine of praise. - Jess Lair

2. Psychologist William James: “Compared with what we ought to be, we are only half awake. We are making use of only a small part of our physical and mental resources. Stating the thing broadly, the human individual thus lives far within his limits. He possesses powers of various sorts which he habitually fails to use.

3. Abilities wither under criticism. They blossom under encouragement.4. Praise the slightest improvement and praise every improvement.5. If you want a person to improve in a certain respect, act as though that trait were

already one of his or her outstanding characteristics.6. Shakespeare: Assume a virtue , if you have it not.

1. Assume and state openly that the person has already the virtue you wish them to develop.

7. Give the other person a fine reputation to live up to.8. Praise the things people do and minimize their errors.9. Be liberal with your encouragement and make the request seem easy to do. Let the

person know you believe in them and that they have a knack for what you’re asking them to do.

10. Make faults seem easy to correct.11. Help people to feel like you’d be doing them the grandest of favors(think doing

something for someone that they cannot possibly pay you back for-except they feel this way about helping you)

12. The effective leader:a) Is sincereb) Knows exactly what they desire of the other person to doc) Is empatheticd) Considers the benefits the person will receive from doing what you suggest.e) Matches benefits to what the other person wants.f) Puts it in an idea that is conveyed; the person will personally benefit.

21 Lessons from Part Four(2)

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We need to be sincere in our dealings with others. Our goal

should be to light up other people’s worlds with happiness. We

should make every effort to try to understand and accept where

the other person is coming from.

We should be listening, and listening because that’s what people

want, not because it’s what we should do. Smile. Be grateful

you’re someone people want to interact with.

This concludes the recap of Dale Carnegie’s “How to Win

Friends and Influence People.”

Conclusion

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