bernice resume 2015
TRANSCRIPT
Bernice McCarthy 2015
Personal Objective:
I am an enthusiastic marketing professional with the ability to make positive contributions towards business improvement and team work. I have high energy drive, strong organisational and administrative skills. I also have a “can-do” attitude, with the ability to build trust and credibility with clients and co-workers. I have excellent communication and presentation skills. I am reliable, trustworthy and punctual. I am capable of working autonomously and as part of a team. I pride myself on my ability to use my own initiative and commit myself fully to any task I undertake.
Education and Qualifications:
2011 - 2011 : Waterford Institute of TechnologyCourse Title: Events Management
2009 – 2011: Waterford Institute of TechnologyCourse Title: Bachelor of Arts in MarketingResults: Graduated with a first class honours Degree
2005 – 2007 Waterford Institute of TechnologyCourse Title: Higher Certificate in BusinessResult: Graduated with a Merit 2
2004 – 2007 Central Technical InstituteCourse Title: PLC in Office Administration
Employment Details:
Jan 2015 – Present: Dannburg Floor Coverings, Canada Position: Marketing Research Coordinator
Solicit Business, Social Media Management, Promotions
July 2013 – Nov 2014: Flight Centre, Canada Position: International Travel Consultant
Networking with tour operators. Providing travel information to clients. Booking and distributing travel itinerary. Negotiating with customers. Providing excellent and professional
customer service. Promoting and recommending various
travel destinations.
Completing administrative duties such as compiling reports, projections and gathering sales data.
Answering phone and email correspondence
Preparing detailed quotations for clients, scanning, faxing and working competently with a variety of systems on a daily basis.
Personal Details:
Address: 2524 Edenwold Hts, NW, Calgary, AB, Canada, T3A 3Y5 Mobile No: 587-223-2011E-mail: [email protected]
Bernice McCarthy 2015
Nov 2011 – May 2013: Enterprise-Rent-A-Car, IrelandPosition: Manager Assistant
Contributing to the operation of a profitable branch.
Working to bring in revenue from rentals and control office expenses to stay within budgetary costs.
Promoting the sales of optional insurance covers and services.
Training and monitoring new staff.
Handling customer complaints and keeping service levels above 85% at all times.
Answering telephone calls and email correspondence.
Designing marketing and promotional material to promote our branch and attract new business.
Administrative duties such as compiling progress reports and sales reports for head office.
June 2011 – Nov 2011: Rigney Dolphin Call Centre Position: Call Centre Agent
Support and provide superior service via phones, e-mails and faxes as a receiver and caller Use questioning and listening skills
that support effective telephone communication Understand the impact of attitude in handling calls professionally Use the most appropriate way to communicate with different behaviour types on the telephone Apply the proper telephone etiquette to satisfy various customer situations Manage and resolve customer complaints Data entry and identify and escalate priority issues
May 2010 – Sep 2012: BEAT 102 103, Ireland Position : Promotions Team Member (Part-time while studying)
Brand ambassador for BEAT 102 – 103 radio station.
Generating publicity for the launch of new stores and events.
Product sampling and distribution of flyers.
Building relationships with clients and interacting with the public.
Hosting and providing entertainment at client events.
Attracting new customers to businesses in the south east region of Ireland.
Oct 2010 – May 2011: USIT Travel, Cork Road, IrelandPosition: Travel Brand Promoter in WIT (Part-time while studying)
Increase awareness of USIT products and services during the college year through ongoing promotions and leaflet distribution on and off campus.
Assistance at road shows and promotions on campus: J1, Work and Travel.
Represented USIT on and off campus events.
Bernice McCarthy 2015
Built relationships with Student Unions, career guidance counsellors, and other college departments.
Generated ideas for promoting USIT products and services on campus.
Ensured regular feedback to the Marketing Dept. through the completion of bi- monthly reports.
June 2010 – Oct 2010: PDR Real Estate, San Diego, California.Position Marketing Assistant (Work Experience for Degree)
Open House Assistant. Updated property listings on MLS internet
system. Assisted in designing promotional
material, brochures & newspaper adverts.
Set up and uphold filing information systems.
Prepare, record and proof read correspondence, invoices and relevant material.
May 2005 – May 2010: The Marina HotelPosition: Administration and Reception
Highly skilled in greeting guests professionally.
Committed to provide exceptional customer service to clients.
Excellent knowledge of administrative and clerical procedures.
Adept at giving accurate and detailed information to visitors and callers.
Proven record of performing clerical duties such as scanning, photocopying and collating.
Thorough understanding of monitoring visitors’ access and issuing passes.
Extremely capable of keeping reception area clean and organized.
May 2001 – Aug 2003: Unilever Ireland Ltd.Position : Van Sales/Merchandiser (Seasonal Staff)
Responsible for the distribution and merchandising of food products to store clients.
Restock and rotation of products. Resolving service issues. Forecasting products and sales / handling
cash.
Assistant in marketing and promotion of foods at client locations through use of visual techniques to attract customers.
Taking inventory and meeting with store managers for re-ordering of products.
Maintaining an excellent customer service level.
Interests & Achievements:
International Travelling – Travelled 6 Countries in 12 months independently where I got to experience & adapt too many different cultures and norms.
Holds a full clean Irish and International driving license. Nominated class representitive in second and third level education. Ranked 2nd out of 58 employees for sales targets.
Bernice McCarthy 2015
References:
Lisa Kavanagh (Beat 102-103) Karen Dollery (Marina Hotel) Maria Wright (PDR)Promotions Team Leader General Manager General ManagerWaterford Canada Street, Waterford San Diego, [email protected] [email protected] [email protected]