benefits of introducing a return-to-work program in the workplace the crossley carpet mills...
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Benefits of Introducing a Return-to-Work Program in
the Workplace
The Crossley Carpet Mills Experience
Benefits of Introducing a RTW Program 97% reduction in WCB claim costs
96% reduction in WCB lost time claims
99.6% reduction in WCB compensable weeks
99.6% reduction in TERB
80% improvement in attendance related to WCB
35% improvement in attendance related to WI/LTD
22% reduction in WI claim payments
Average WI claim reduced by 10 days (24.4% reduction)
587 fewer days lost on WI
24% WI premium rate decrease for 2004
1.25% decrease in Health premiums (15-25% projected increase)
No Health premium increase for 2004
Introduction
Why introduce a RTW Program?
How to introduce a RTW Program?
What are the key components of a RTW Program?
What are the benefits of introducing a RTW Program?
Reasons for Introducing a RTW Program Rising WCB assessments Rising benefit premiums (WI, LTD, Health) Improve employee attendance Component of H&S program Human Rights legislation Control over case outcomes Caring for employees’ wellbeing
Reasons for Introducing a RTW Program
6777 73
5766
0
20
40
60
80
1998 1999 2000 2001 2002
WCB Claims '98-'02
Reasons for Introducing a RTW Program
25
39
32
2125
0
10
20
30
40
1998 1999 2000 2001 2002
WCB Lost Time Claims '98-'02
Reasons for Introducing a RTW Program
131.7
346.9
153.6182.4
233.3
0
100
200
300
400
1998 1999 2000 2001 2002
WCB Compensable Weeks '98-'02
Reasons for Introducing a RTW Program
52.7
166.1
69.8
113.8135.4
0
50
100
150
200
1998 1999 2000 2001 2002
WCB Claims Costs '98-'02(in thousands)
How to Introduce a RTW Program Just do it! Develop a RTW Policy/Vision/Mission Assign RTW Coordinator duties Involve key stakeholders Focus on primary issues of concern Have a plan to return employees to work Inform WCB/Insurance carrier of RTW
Program
Introduction of a RTW Program at Crossley First case August 2002 RTW Program operational since November 2002 Direct intervention in 42 cases in 2003 31 early interventions and 33 accommodations No resistance to RTW Program from
employees/Union/supervision RTW Program Policy not yet communicated to
employees
Key Elements to a Successful RTW Program Hire the services of a
OH&S Nurse Intervene early Make your management
team accountable Obtain the buy-in of key
stakeholders Enlist the services of a
Physiotherapy clinic
Develop Job Task Analysis
Develop FAE form Develop individual RTW
plans Maintain contact with
employees Accommodate to the
point of undue hardship Be consistent! Be transparent! Be confidential!
Benefits of Introducing a RTW Program
6777 73
5766
46
0
20
40
60
80
1998 1999 2000 2001 2002 2003
WCB Claims '98-'03
Benefits of Introducing a RTW Program
25
39
32
2125
1
0
10
20
30
40
1998 1999 2000 2001 2002 2003
WCB Lost Time Claims '98-'03
Benefits of Introducing a RTW Program
131.7
346.9
153.6182.4
233.3
10.0
100.0
200.0
300.0
400.0
1998 1999 2000 2001 2002 2003
WCB Compensable Weeks '98-'03
Benefits of Introducing a RTW Program
52.7
166.1
69.8
113.8135.4
4.1
0.0
50.0
100.0
150.0
200.0
1998 1999 2000 2001 2002 2003
WCB Claims Costs '98-'03(in thousands)
Crossley RTW Program - Next Steps RTW Package Communication with Physicians Communication with Employees Create internal job bank Devise safety footwear for foot injuries Create a RTW employer association
Crossley RTW Program – In Conclusion
A Way of Doing Business!
Appendix
RTW Policy Early Intervention Job Task Analysis
FAE Form RTW Plan 1 RTW Plan 2
Doctor Letter RTW Employee Letter
Communication Doctor