benefits of effective communications

8/7/2019 Benefits of Effective Communications

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Benefits Of EffectiveBenefits Of EffectiveCommunicationsCommunications


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Life blood of every organizationLife blood of every organization

Organizations cannot function without openOrganizations cannot function without openand effective communication.and effective communication.

Internal communicationInternal communication

(a(a vitalvital meansmeans of of attendingattending toto companycompanyconcernsconcerns downward,downward, upwardupward andandhorizontalhorizontal providesprovides increasedincreased jobjob

satisfaction,satisfaction, safety,safety, productivity,productivity, profitsprofits andanddecreasesdecreases absenteeism,absenteeism, grievancesgrievances andand turnturnover)over)


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External Communication.External Communication.

(effective communication outside the organization(effective communication outside the organizationhelps create a good reputation & have a positivehelps create a good reputation & have a positiveimpact on its success)impact on its success)

Overall communication costs.Overall communication costs.

(time is a major factor in over all communication(time is a major factor in over all communicationcostscosts--interviews, conferences, memos, reports,interviews, conferences, memos, reports,employee manuals, letters, advertising, articles,employee manuals, letters, advertising, articles,bulletins, news letters & other massages)bulletins, news letters & other massages)

Poor communication can cost an organization timePoor communication can cost an organization timeand money.and money.


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A valuable job requirement.A valuable job requirement.

Amajor responsibility in many areas ofAmajor responsibility in many areas of

organizations.organizations.The most important aspect of businessThe most important aspect of business

leadership and essential for promotion.leadership and essential for promotion.

Ability to communicateAbility to communicate

AmbitionAmbition--drivedrive

College educationCollege education

Sound decision making skillsSound decision making skills

SelfSelf -- confidenceconfidence Good appearanceGood appearance

Ability to get things done with /through peopleAbility to get things done with /through people

Capacity for hard workCapacity for hard work


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Developing the right attitudeDeveloping the right attitude

Ability to communicate orally / in writingAbility to communicate orally / in writingeffects the organizations public image.effects the organizations public image.

Preparing adequately.Preparing adequately.

Getting flexibleGetting flexible


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Components Of CommunicationComponents Of Communication

ContextContext

SenderSender--encoderencoder

MessageMessageMediumMedium

ReceiverReceiver--decoderdecoder

FeedbackFeedback


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Concepts And Problems OfConcepts And Problems OfCommunicationCommunication

Conventions of meaning.Conventions of meaning.

Symbols/signs are unique to each individual.Symbols/signs are unique to each individual.

Miscommunication occurs when sender andMiscommunication occurs when sender andreceiver have different meanings forreceiver have different meanings forsymbols.symbols.

D

enotation is the dictionary definition.D

enotation is the dictionary definition. Connotation is an implication of aConnotation is an implication of a

word/suggestion separate from definition.word/suggestion separate from definition.


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Perception of realityPerception of reality

Selecting some effects and omitting othersSelecting some effects and omitting othersmeans abstracting.means abstracting.

Inferences are conclusions drawn fromInferences are conclusions drawn fromevidenceevidence


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Values, attitudes and opinionsValues, attitudes and opinions

Favorable / unfavorable information.Favorable / unfavorable information.

Inadequate / incorrect information.Inadequate / incorrect information.

Closed minds.Closed minds.

Senders credibility.Senders credibility.

Other circumstances affecting attitudes, opinionOther circumstances affecting attitudes, opinionand responses.and responses.


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Aids In Overcoming CommunicationAids In Overcoming CommunicationProblemsProblems

MeaningsMeanings-- choose denotative words andchoose denotative words andselect the term familiar with the audience.select the term familiar with the audience.

Perception of realityPerception of reality provide sufficientprovide sufficientinformation, be careful with terms andinformation, be careful with terms andchoose wisely when inferring.choose wisely when inferring.

Values and opinionsValues and opinions keep in view thekeep in view thebiases of audience and spend sufficient timebiases of audience and spend sufficient timein collecting valid / credible information.in collecting valid / credible information.


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Seven Cs ofEffectiveSeven Cs ofEffectiveCommunicationCommunication

I. CompletenessI. Completeness

Provide all necessary informationProvide all necessary information

Answer all questions askedAnswer all questions asked

Give something extra when desirableGive something extra when desirable

II. ConcisenessII. Conciseness

Eliminate wordy expressionsEliminate wordy expressions

Include only relevant materialInclude only relevant material

Avoid unnecessary repetitionAvoid unnecessary repetition


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Continued Continued

III. ConsiderationIII. Consideration Focus on You instead of I or WeFocus on You instead of I or WeShow audience benefit or interest in the receiverShow audience benefit or interest in the receiver

Emphasize positive & pleasant factsEmphasize positive & pleasant facts

IV. ConcretenessIV. ConcretenessUse specific facts & figuresUse specific facts & figures

Put action into your verbsPut action into your verbsChoose vivid, image buildingChoose vivid, image building--wordswords


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Continued Continued

V. ClarityV. Clarity

Choose precise, concrete & familiar wordsChoose precise, concrete & familiar words

Construct effective sentences & paragraphsConstruct effective sentences & paragraphsVI. CourtesyVI. Courtesy

Be tactful, thoughtful & appreciativeBe tactful, thoughtful & appreciative

Use expressions that show respectUse expressions that show respect Chose non discriminatory expressionsChose non discriminatory expressions


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Conti..Conti..

VII. CorrectnessVII. Correctness

Use the right level of languageUse the right level of language

Check accuracy of figures, facts & wordsCheck accuracy of figures, facts & wordsMaintain acceptable writing mechanicsMaintain acceptable writing mechanics


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benefits of effective communications

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