benefits of a system integrator for vendors and users

I N F O G R A P H I C S

T E C H N O L O G Y S O L U T I O N S

About Providence Technology SolutionsAn a�liate of The HCI Group, a global leader in healthcare IT that provides cost-e�ective solutions for healthcare IT implementations and ongoing support, Providence Technology Solutions evolved to develop strategic partnerships outside of healthcare.

Providence Technology Solutions provides sta� augmentation and contract resources for customer relationship management (CRM), enterprise resource planning (ERP) and human capital management (HCM) implementations and training.

A cross-industry presence allows clients in numerous industries to bene�t from best practices applied through the consulting and implementation services o�ered by Providence Technology Solutions, which it has honed through extensive experience providing high-quality IT solutions. For more information on Providence Technology Solutions’ solutions, go to www.Providencetechnologysolutions.com, or call 904-512-6451.

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6440 Southpoint Parkway, Suite 300 • Jacksonville Florida, 32216 • (904) 512-6450 www.providencetechnologysolutions.com • [email protected]

SLIDE SHARE: BENEFITS OF A SYSTEM INTEGRATOR FOR VENDORS AND USERS.

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Software-as-a-service consultants, which vendors commonly call "system Integrators" or "implementation partners," specialize in project management, implementation and training for SaaS applications.

SaaS vendors may bear implementation costs for months, or evenyears, before they fully recapture the costs through clients’ fees. This impairs profitability, which can constrict share prices in the case of publicly held companies or depress valuations forprivate firms. Servicing and supporting software post-implementation is more profitable for vendors.

BENEFITS OF A SYSTEM INTEGRATOR:

Sales could slow. Needlessly long an complicated implementations led by internal employees may limit a vendor’sability to add customers. Vendors have found that time and resources spent implementing their software could be better deployed elsewhere, like in product development or sales. Implementation projects hold the potential to distract SaaS vendors from what they do best

F O R V E N D O R S, P A R T 1Better Use of Resources

Provide Specialization

6440 Southpoint Parkway, Suite 300 • Jacksonville Florida, 32216 • (904) 512-6450 www.theptsteam.com • [email protected]

A cross-industry presence allows clients in numerous industries to bene�t from best practices applied through the consulting and implementation services o�ered by Providence Technology Solutions, which it has honed through extensive experience providing high-quality IT solutions. For more information on Providence Technology Solutions’ solutions, go to www.theptsteam.com, or call 904-512-6450.

Improves Profitability



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A system integrator can provide service and support to the user before and during go-live. This allows a vendor to focus on servicing and supporting their software post-implementation.

A vendor knows their product best. Quality implementation consultants know how to leverage the product for the customer's benefit. They use software to improve workflows and processes based on their business knowledge and project experience.

Outsourcing implementation ensures consistency in delivery. Vendors can require system integrators to undergo extensive training. Depending on the vendor, consultants may also be ableto attain advanced training in specific software modules or for particular project management roles.

BENEFITS OF A SYSTEM INTEGRATOR:F O R V E N D O R S, P A R T 2

Servicing and Support

Leverage The Software

Consistent Delivery





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Product training and certification fees provides additional revenue for vendors. Vendors commonly charge consultants hundreds of dollars a day to attend on-site training sessions, for example.

Vendors can expand their sales force and thus generate additional revenue, through value-added-reseller relationships or other system integrator ecosystem mechanisms in which SaaS consultants help them secure and service clients.

F O R V E N D O R S, P A R T 3Additional Revenue

Increase Sales





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SaaS specialists take a consultative approach so as to fully understand a user’s business process and organizational alignment. Then they make relevant recommendations to ensure optimal use of the enabling technology.

In assessing the specific needs of companies, functional departments and individuals within them, SaaS consultants typically estimate the amount of support resources needed more accurately than product vendors, who often rely on one-size- fits-all benchmarks.


Consultants can assist companies in identifying workflow gapsand resolving the gaps with the SaaS application. They fix theprocess and then tailor the technology solution to the new process.

F O R U S E R S, P A R T 1Optimal Recommendations

Provide Assistance

Accurate Estimations



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1Unlike a vendor limited by the availability of its internal staff, SaaS consulting firms can deliver an implementation team commensuratewith the scale and complexity of a company’s projects.

BENEFITS OF A SYSTEM INTEGRATOR:F O R U S E R S, P A R T 2

SaaS consultants can provide users with a comprehensive total cost of ownership by thoroughly assessing integration expenses and ongoing costs, perhaps more so than a vendor. In addition to hardware and software expenses, cost of ownership includes opportunity costs like downtime and lost productivity.

Outsourcing implementation can ensure that a system is built right the first time, thereby mitigating the need to invest additional time and dollars. Proper integration with other technology is also key in enabling users to recoup their investments faster.

Provide Proper Resources

Thorough Cost Assessment

Recoup Investments Faster



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BENEFITS OF A SYSTEM INTEGRATOR:F O R U S E R S, P A R T 3

Also, unlike a vendor whose knowledge is confined to their software, an integration partner brings a broad technology skill set and varied experience, which allows them to support the user’s technology team holistically—even after the initial implementation.

As certified experts with advanced product knowledge, SaaS consultants can speed adoption among a company's users, through comprehensive training and targeted support. The quicker users adopt, the quicker the company reaps its returns on investment through enhanced efficiency.

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Speed Up Adoption

Provide Holistic Support



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