benefits management with champs2 - whatdotheyknow...foundation and practitioner level (accredited by...
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Benefits Management with CHAMPS2
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The Transformation Journey – a ‘Golden Thread’
• The result of change and its effect on customers, employees or efficiency.
OUTCOMES
• A broad, aspirational image of the future that an organisation is aiming to achieve.
VISION
• Measurable improvement resulting from an outcome. What difference the change will make.
BENEFITS
StrategicNeed
StrategicNeed
StrategicOutcomeStrategicOutcome
Vision-led
Benefits-driven
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CHAMPS2 Overview
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Why Benefits Are Important
1 Making a difference• Transformational change is led by the Vision and the Outcomes. • Stakeholders measure the success of transformation by the scale and value of change they
experience
2 Justifying transformation• Benefits realisation justifies a change programme. • The documentation and realisation tracking of expected benefits, enable leaders
and managers to make a judgement on investment.
3 Proving success• Benefits can be monitored and measured to evidence the success of a change
programme. • Accurately defined benefits can be apportioned to programmes or projects.
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Types of Benefits
• Non–financial - customer satisfaction, reputation
• Financial – Cashable - delivering same for less
money– Non-cashable - delivering more for same
money
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Benefits Lifecycle
• Each benefit must have an owner from the relevant business area
• The benefit owner has overall responsibility to ensure that the benefit becomes fully realised
Enabled Solution is ready Solution is ready
IdentifiedDefined –
value calculated
Defined –value
calculated
ValidatedRedefined
definition and value
Redefined definition and
value
RealisedThe difference
is made The difference
is made
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Benefits Through CHAMPS2 Phases
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Example of a Benefit Card
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Benefits Realisation Plan
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Benefits Governance Structure
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Birmingham Experience
• Raising customer satisfaction from 59% to 85%
• Realising more than £2 billion of benefits (£1.5 billion cashable) over ten years for an investment of £683million
• 15% reduction in operating costs - £1bn net benefits over 10 years
• Customers • Efficiencies• Staff
On track to deliver Benefits in 3 key areas:
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Lessons Learnt around benefits realisation aspects of Birmingham’s Transformation Programme
– Adopting a separate governance process for Benefits: Benefits Realisation Board, Star Chamber, Corporate Benefits Tracking and Journey Management functions
– With multiple change programmes running concurrently there was a risk of double counting Benefits – the role of Journey Management ensured that all activities were monitored and aligned, thus alleviating the risk of double counting
– Each identified benefit has a benefit owner from the relevant business area, who is responsible for ensuring that it is fully achieved
– A policy never lose track of a benefit. It may be adjusted, but cannot be cancelled without the submission of a revised FBC and formal Cabinet approval
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Summary of CHAMPS2 delivery benefits
• A truly holistic approach to managing significant business & technical change - delivering full end to end governance of change
• Risk prevention for major Business Transformation programmes - helping to minimise risk and maximising opportunity
• Fully tailorable solution and a framework for continuous improvement
• Provides a ‘Comfort Blanket’ for the Business and Quality Assurance for the Programme Management teams
• A non-prescriptive guidance framework for delivery teams and prevention of unnecessary duplication of effort across the entire lifecycle of a BT programme
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CHAMPS2 materials and resources• The entire method is
available online for free – www.champs2.info
• Online process guide
• Process map / poster
• Reference manual –
available via Amazon or
APMG business books www.apmg-businessbooks.com
• Training courses with exams at
foundation and practitioner
level (accredited by APMG)
www.champs2.info