benefits administration outsourcing (bao) - service provider profile compendium 2013
DESCRIPTION
Benefits Administration Outsourcing (BAO) is one of the most mature markets in HRO. This report provides accurate, comprehensive, and fact-based snapshots of the 10 major BAO service providers. Each profile highlights service provider's delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer-size mix. In addition, each profile provides the positioning of the service provider on Everest Group PEAK Matrix and an insightful analysis of its capabilitiesTRANSCRIPT
Topic: Benefits Administration Outsourcing (BAO) – Service Provider Profile Compendium 2013
Copyright © 2013, Everest Global, Inc.EGR-2013-3-PD-0858
Human Resources Outsourcing (HRO)Market Report: March 2013 – Preview Deck
2Copyright © 2013, Everest Global, Inc.EGR-2013-3-PD-0858
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Overview
1 All the analyses are based on BAO deals signed as of July 20122 Refer to the Benefits Administration Outsourcing (BAO) – Service Provider Landscape and Capability Assessment Report (EGR-2013-3-R-0839) for a comprehensive capability assessment of all the BAO service providers
The Benefits Administration Outsourcing (BAO) Service Provider Profile Compendium provides accurate, comprehensive, and fact-based snapshots of the 10 major BAO service providers1, 2. Each profile highlights service provider’s delivery capability, market strategy, key organizational developments, delivery footprint, and client portfolio along various dimensions such as geography, industry, and buyer-size. In addition, each profile provides the positioning of the service provider on Everest Group PEAK Matrix and an insightful analysis of its capabilities.
Each service provider profile provides the following BAO-specific details:
BAO service capability and strategy – Includes company overview, leadership, BAO-related technology investments, BAO service suite across geographies, partnerships, key BAO-related developments, and spread of BAO FTEs globally
BAO client portfolio – Includes total number of clients and participants managed, major clients, split of participants across benefits segments, and client split by geography, industry, and buyer-size
BAO delivery locations – Includes city level detail of key delivery locations across the world
Detailed assessment of BAO capabilities – Includes the position of the service provider on Everest Group PEAK Matrix, market success and delivery capability assessment, and overall remarks/insights on the capabilities of the service provider
This compendium tracks 10 service providers
4Copyright © 2013, Everest Global, Inc.EGR-2013-3-PD-0858
Table of contents
Section I: BAO service provider landscape snapshot
4– Definition of BAO
5– BAO service provider landscape snapshot
6
Section II: Service provider profiles
9– ADP
10– Aon Hewitt
14– Businessolver
18– Empyrean
22– Fidelity
26– ING
30– Mercer
34– Secova
38– Towers Watson
42– Xerox
46
Appendix
50– PEAK Matrix evaluation methodology
51– Glossary of key terms
52– HRO research calendar 2013
54– Additional HRO research recommendations
56
Topic Page no.
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ABC (page 1 of 4)
BAO service capability and strategy
Company profile: ABC provides human resources outsourcing and consulting services. It offers a range of outsourcing services across H&W and retirement benefits
Headquarter: XX, United States
Leadership: XX, CEO
Website: www.XX.com
Source: Everest Group (2013)
Partnership BAO service provider – XX HRO service provider – XX Technology vendors – XX
Recent BAO-related developments/announcements XX XX
Offshore(India + China +Southeast Asia)
Nearshore (Eastern Europe + Latin America)
Onshore(U.S. + Canada + Western Europe)
XX XX XX
Total BAO delivery FTEs = XX
Functional capabilities within key BAO areas
RegionsDefined benefits
Defined contributions
Health & welfare
North America Europe South America
Asia Pacific
Coverage – self Through partners Not offered
BAO-related technology and investments
Solutions/investments Offered Name of solution and details
Technology platform (for H&W and pensions) XX
Health Insurance Exchange (HIX) XX
Online benefits portal XX
Decision support tools XX
Analytical tools for buyers XX
Mobile / smart phone applications XX
Multi-country BAO platform XX
6Copyright © 2013, Everest Global, Inc.EGR-2013-3-PD-0858
ABC (page 2 of 4)
BAO client portfolio
BAO experience Total number of current BAO clients: XX Total number of participants managed: XX
Major BAO clients
XXXXXX
Frequency of inclusion of geographies in BAO deals
100% = XX clients
Spread of participants across BAO segments
BAO split of clients by industry BAO buyer-size mix
100% = XX participants 100% = XX clients 100% = XX clients
Source: Everest Group (2013)
Mid-market (3,000-15,000 employees)
Large market (>15,000employees)
DB
DC
H&W
Asia Pacific
EMEA
North America
South America
xx%
xx%
xx%
xx%
xx%xx%
xx%
xx%
xx%xx%
xx%
xx%xx%
xx%
xx%
xx%xx%
Manufacturing
Healthcare
Financial services
Retail
Hi-tech & telecom
Others
Energy
Media
7Copyright © 2013, Everest Global, Inc.EGR-2013-3-PD-0858
ABC (page 3 of 4)
Key BAO delivery locations
TorontoLincolnshire
Mumbai
Gurgaon
Source: Everest Group (2013)
Bangalore Chennai
China
StuttgartChichester
Croydon
Glasgow
Manchester Belvedere
Solihull
8Copyright © 2013, Everest Global, Inc.EGR-2013-3-PD-0858
Overall remarks XX
XX
XX
Delivery capability assessment
Assessment dimension Rating Remarks
Scale XX
Scope XX
Technology capability
XX
Delivery footprint
XX
Overall
Overall BAO market share Percentage
Overall market success
High Low
ABC (page 4 of 4)
Everest Group assessment
Source: Everest Group (2013)
Active BAOdeals
Managed participant equivalents
12% 12%
ABC is a Leader on Everest Group PEAK Matrix for BAO
Mar
ket
succ
ess
BAO delivery capability
ABC
Major Contenders
Leaders
Emerging Players
High
HighLowLow
9Copyright © 2013, Everest Global, Inc.EGR-2013-3-PD-0858
HRO research calendar 2013 (page 1 of 2)
Topic Release date
November-2012Multi-Country Payroll Outsourcing (MCPO) – Service Provider Landscape and Capability Assessment
December-2012Multi-Country Payroll Outsourcing (MCPO) – Service Provider Profile Compendium
February-2013Benefits Administration Outsourcing (BAO) Service Provider Landscape
March-2013Benefits Administration Outsourcing (BAO) – Service Provider Profile Compendium 2013
Q2-2013Human Resources Outsourcing (HRO) – Annual Report 2013
Q2-2013Human Resources Outsourcing (HRO) – Service Provider Landscape with PEAK Matrix Assessment 2013
Q2-2013Human Resources Outsourcing (HRO) – Service Provider Profile Compendium 2013
October-2012Multi-Country Payroll Outsourcing (MCPO) – No Longer a Pipe Dream
December-2012Benefits Administration Outsourcing (BAO) Annual Report 2012 – The Horse is Ready to Bolt
Q3-2013Role of Analytics in HRO
Q3-2013The Rise of Procurement and HR Collaboration – Effectively Managing HR-spend
Published Current
Q3-2013Talent Management Outsourcing – Will we Attain Nirvana?
Q3-2013Learning Services Outsourcing (LSO) – Annual Report 2013
Q3-2013Growth of Horizontal BPO in LATAM
10Copyright © 2013, Everest Global, Inc.EGR-2013-3-PD-0858
HRO research calendar 2013 (page 2 of 2)
Topic Release date
Q4-2013Learning Services Outsourcing (LSO) – Service Provider Landscape 2013
Q4-2013Learning Services Outsourcing (LSO) – Service Provider Profile Compendium 2013
Q4-2013Benefits Administration Outsourcing (BAO) – Annual Report 2013
Q4-2013Evaluation of BPaaS Solutions for FAO/PO/HRO
Published Current
11Copyright © 2013, Everest Global, Inc.EGR-2013-3-PD-0858
Additional HRO research recommendations
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The following documents are recommended for additional insight into the topic covered in this report. The recommended documents provide either additional details on the topic or complementary content that may be of interest:
1. Benefits Administration Outsourcing (BAO) Service Provider Landscape and Capability Assessment (EGR-2013-3-R-0839); 2013. This report examines the dynamics of the global BAO service provider landscape and its impact on the BAO market. It gives an overview of the market and analyzes how the service providers differentiate themselves. Based on the comprehensive Everest Group PEAK Matrix, each of the 10 BAO service providers are segmented into Leaders, Major Contenders, and Emerging Players. Additionally, it provides key insights on the individual PEAK dimensions and implications for buyers and service providers
2. Benefits Administration Outsourcing (BAO) Annual Report 2012 – The Horse is Ready to Bolt (EGR-2012-3-R-0810); 2012. This research provides comprehensive coverage of the BAO market and analyzes it across various dimensions such as market overview, regional trends in North America & Europe, buyer adoption and solution trends, and service provider landscape. It also provides predictions for the 2013 BAO market
3. Multi-Country Payroll Outsourcing (MCPO) – No Longer a Pipe Dream (EGR-2012-3-R-0755a); 2012. This report provides a comprehensive coverage of the MCPO market and analyzes it across various dimensions such as market overview, key business drivers, buyer adoption trends, solution characteristics, and service provider landscape
4. Is BPaaS the Model for You? (ERI-2012-10-R-0667); 2012. This research aims to compare Total Cost of Ownership (TCO) of Business-Process-as-a-Service (BPaaS) solutions with the traditional BPO using a comprehensive financial model and creates a comprehensive framework to evaluate BPaaS sourcing
12Copyright © 2013, Everest Global, Inc.EGR-2013-3-PD-0858
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