benefitfocus one place. 2015. keynote address
TRANSCRIPT
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Welcome
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Forward Looking StatementThis presentation may include forward-looking statements related to the future business and financial performance of Benefitfocus and future events or developments involving Benefitfocus. These statements may be identified by words such as “expects,” “looks forward to,” “anticipates,” “intends,” “plans,” “believes,” “seeks,” “estimates,” “may,” “might,” “will,” “could,” “would,” “should,” “targets,” “projects” or words of similar meaning. Forward-looking statements can involve a number of risks and uncertainties that could cause actual results to differ materially from those explicit or implicit in the forward-looking statements, including fluctuations in those results, general economic risks, management of growth, the need to innovate and deliver useful products and services, our ability to compete effectively, reliance on key personnel, privacy, security, regulatory changes, and other risks associated with our business as set forth from time to time in our filings with the SEC. Some of the products and/or product features discussed in this presentation may be works in progress and not yet generally available for sale. Benefitfocus assumes no obligation and does not intend to update any forward-looking statements.
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One Place 2015 Event App
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#oneplace2015
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1. Community Updates 2. Product Announcements 3. Long-Term Vision
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Community Updates
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Members in the Community
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Members in the Community25,000,000+25,000,00025,000,00025,000,00025,000,000
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Large Employer Community
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Large Employer Community
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Benefitfocus eBilling
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Benefitfocus eBilling$6.8 billion in payments
Calendar year 2014
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Data Transactions
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Data Transactions1.7 billion transactions
Calendar year 2014
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Commerce Metrics
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Benefitfocus Open Enrollment
Q4 2014
(insurance premium)
$26.9 billion
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Benefitfocus Open Enrollment
Q4 2014
(insurance premium)
$26.9 billion
Amazon Holiday Sales
Q4 2014
$29.3 billion
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Benefitfocus Average
Premium 2015
spent per person, per year
$4,984
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Benefitfocus Average
Premium 2015
spent per person, per year
$4,984
Amazon Non-Prime Members
2014
spent per person, per year
estimated average*
$625
Amazon Prime
Members 2014
spent per person, per year
estimated average*
$1,500
*CIRP (Consumer Intelligence Research Partners, LLC) January 27, 2015
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Growing Community of Customers
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Trevor AmesGlobal Benefits Manager
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Welch Allyn Successes1,400 HDHP 30%
employees in the US with HSA offered moved to HDHP
$400k $1.5 millionunder budget in 2 months under budget for the year
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Trevor AmesGlobal Benefits Manager
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Washington UtahOregon Idaho
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Virginia
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VirginiaGeorgia IndianaKentucky Maine Missouri
New Hampshire New York Ohio WisconsinConnecticut
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Mercer Marketplace
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-BenefitsPro
Experienced explosive growth during 2015 open enrollment…”
Mercer Marketplace
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Benefitfocus Ecosystem
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Course ListSystem Integrators: Project Manager Implementation Consultant Implementation Configuration Analyst EDI Analyst Payroll Analyst
Customers: Role of the Benefits Administrator Communication Portal: Advanced Techniques Preparing for your first Open Enrollment Preparing for Renewal Plan Modeling Advanced Analytics
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©"2015"Benefi+ocus.com,"Inc."All"Rights"Reserved"|"Confiden@al"&"Proprietary!!! 1"
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Scaling for Growth
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Scaling for GrowthRay AugustChief Operating Officer
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Customers at the HeartWednesday
11:00 am - 12:00 pm
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Customer Success Center
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Product Investment Themes
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Addressing the Full Benefits Lifecycle
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6084
quarter product roadmap
releases per year
Benefitfocus Product Strategy
months | The Next Five Octobers
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Benefitfocus Product Investment Themes
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Benefitfocus Product Investment ThemesData Is the Foundation
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Benefitfocus Product Investment ThemesData Is the Foundation
Provide Insight and Understanding
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Benefitfocus Product Investment ThemesData Is the Foundation
Extensible Ecosystem
Provide Insight and Understanding
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Benefitfocus Product Investment ThemesData Is the Foundation
Extensible Ecosystem
Provide Insight and Understanding
Simplify Complex Administration
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Benefitfocus Product Investment ThemesData Is the Foundation
Extensible Ecosystem
Provide Insight and Understanding
Simplify Complex Administration
Marketplace
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Benefitfocus Product Investment ThemesData Is the Foundation
Extensible Ecosystem
Provide Insight and Understanding
Simplify Complex Administration
The World Is Mobile
Marketplace
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Benefitfocus Product Investment ThemesData Is the Foundation
Extensible Ecosystem
Provide Insight and Understanding
Simplify Complex Administration
The World Is Mobile
Experience
Marketplace
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Benefitfocus Product Announcements
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The Benefitfocus Marketplace
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• Benefitfocus Profile and Smart Welcome • Benefits Snapshot • Responsive Navigation • Integrated Claims Data • Provider and Prescription Drug Listings • Package Recommendations • Integrated Plan Shopping App and Plan Listings • Simplified Shopping Cart • Direct Payment Options • Temporary ID Card • Confirmation Text Messages
The Benefitfocus Marketplace
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Availability & Logistics Autumn 2015
One Place 2015 Sessions What’s New in the Benefitfocus Marketplace Tuesday 2:45 pm - 3:45 pm Wednesday 3:45 pm - 4:45 pm
The Benefitfocus Marketplace
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• Benefitfocus Profile and Smart Welcome • Responsive navigation integrated with eEnrollment • Benefits Snapshot • New Wellness Ecosystem Partners • Standard Wellness Integration API • Calculators and cost modeling tools • Paycheck presentment • Self-Service Total Compensation App
Benefitfocus Communication Portal
DEMO
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Availability & Logistics Autumn 2015 and Winter 2015 Also available as a standalone product 10,000+ employees
One Place 2015 Session The Science of Elegant Design: 3 Tips for a More Effective Employee Experience Tuesday 1:30 pm – 2:30 pm
Benefitfocus Communication Portal
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• Mobile Smart Welcome • Advanced Branding • Benefits Snapshot • Push Notifications • Integrated Navigation with Quick Links • Paycheck presentment • Document Upload • Profile Editing • Custom Video and Video Library
Benefitfocus App
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Availability & Logistics Available Now iOS and Android
One Place 2015 Session The World is Mobile Tuesday 4:00 pm - 5:00 pm
Benefitfocus App
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Designumentary
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Product Name Simplification
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Product Name SimplificationBenefitfocus HR InTouch Marketplace
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Product Name SimplificationBenefitfocus HR InTouch Marketplace
Benefitfocus HR InTouch Communication Portal
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Product Name SimplificationBenefitfocus HR InTouch Marketplace
Benefitfocus HR InTouch Mobile App
Benefitfocus HR InTouch Communication Portal
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Product Name SimplificationBenefitfocus Marketplace
Benefitfocus Communication PortalBenefitfocus App
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• Benefitfocus Profile • Benefit eligibility • Dependents and beneficiaries with simplified profile • Benefits Snapshot • Data exchange dashboard with transaction details • Payroll deduction dashboard • Payroll retroactive deduction support • New standard billing reports • Integrated user interface for Communication Portal • Mobile Activation Tools • Total Compensation Self Service
Benefitfocus Administrator Role
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Availability & Logistics Summer, Autumn and Winter 2015
One Place 2015 Sessions Building Campaigns: Increasing Employee Engagement in 2015 and Beyond Tuesday 2:45 pm – 3:45 pm and 4:00 pm – 5:00 pm
Benefitfocus Administrator Role
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• Invoice Summary and Details • Consolidated Invoices • Reconciliation Services • Retroactive Adjustments • Role-based administrator access • Approval workflow • Configurable member level consolidation • Integrated payment
Benefitfocus eBilling & Payment
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Benefitfocus eBilling & PaymentAvailability & Logistics OE 2015
One Place 2015 Session Streamlining Billing and Payment for Employers Wednesday 3:45 pm - 4:45 pm
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Benefit Informatics
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Benefit InformaticsCore
AnalyticsAdvanced Analytics
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• Integrated with Benefit Administrator Role • Plan shopping with personal claims data • Claims, eligibility, administrative and
biometric data • Dashboard with click-through/drill-down • Data Insights • Web statistics
Benefitfocus Core Analytics
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Benefitfocus Advanced Analytics• Extensive financial and clinical analytics
• 70+ pre-defined analytical reporting applications
• Ad hoc reporting with custom filtering
• Scheduled and on-demand reporting
• Drill-down to procedure, diagnosis, provider and EOB
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Benefitfocus Core & Advanced AnalyticsAvailability & Logistics Autumn 2015
One Place 2015 Sessions 3 Data Analytics Secrets: Offer the Best Benefits and Prove Program ROI Tuesday 1:30 pm – 2:30 pm
Master Your Reporting: Get the Data You Need When You Need It Wednesday 9:45 am – 10:45 am
Data Cloud: Unlocking the Power of Benefits Wednesday 2:30 pm – 3:30 pm
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Benefitfocus Benefits Service Center
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Brookdale Senior Living
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Employee Services Contact center Analytics
Administration Documentation management Event administration Evidence of insurability administration Paperless dependent eligibility QMCSO administrative assistance Death claim transactional services Claims transaction assistance Telephonic enrollment
Benefitfocus Benefits Service Center
One Place 2015 Session The New Benefits Service Center: The Human Side of Technology Thursday 9:45-10:45 am
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Accident Coverage Critical Illness Cancer Protection Hospital Indemnity Term Life Short-term Disability Auto and Home Pet Insurance Group Legal Universal Life Identity Protection Medical Gap Disability Long-term Care
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Open Enrollment 2014 with the BenefitstoreAndy RosaDirector HR, Benefits & Workforce Health
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Amerigas 2014 Open Enrollment Results
7,674 6,806 89%eligible employees active employees % purchased
Top 2 Policies Premium Protection Volume
Accident 1,521 $363,534 $38 million
Critical Illness 1,280 $462,098 $32 million
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Open Enrollment 2014 with the BenefitstoreAndy RosaDirector HR, Benefits & Workforce Health
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Benefitstore 2014 Open Enrollment Results
47,002 19,898 42%employee logins policies purchased participation
$5.83m $293 $498mtotal premium avg premium per login total protection
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Availability & Logistics Available Now
One Place 2015 Sessions The New Benefitstore: Prepare Your Workforce for the Deductible Gap Wednesday 9:45 am -10:45 am
The New Benefitstore: Add New Dimension to Your Marketplace Thursday 11:00 am – 12:00 pm
The Benefitstore
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Maximizing Value for Employers
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Benefitfocus MarketplaceeEnrollment Communication
Portal Benefitfocus App
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Benefitfocus MarketplaceeEnrollment Communication
Portal Benefitfocus App
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1. Core & Advanced Analytics
Benefitfocus MarketplaceeEnrollment Communication
Portal Benefitfocus App
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1. Core & Advanced Analytics2. Benefitstore
Benefitfocus MarketplaceeEnrollment Communication
Portal Benefitfocus App
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1. Core & Advanced Analytics2. Benefitstore3. Benefits Service Center
Benefitfocus MarketplaceeEnrollment Communication
Portal Benefitfocus App
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1. Core & Advanced Analytics2. Benefitstore3. Benefits Service Center4. eBilling & Payment
Benefitfocus MarketplaceeEnrollment Communication
Portal Benefitfocus App
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1. Core & Advanced Analytics2. Benefitstore3. Benefits Service Center4. eBilling & Payment5. Video
Benefitfocus MarketplaceeEnrollment Communication
Portal Benefitfocus App
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One Place 2015 Exclusive Offers1. Core & Advanced Analytics 2. Benefitstore 3. Benefits Service Center 4. eBilling & Payment 5. Video
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Products for EmployersBenefitfocus Marketplace
eEnrollment Communication Portal Benefitfocus App
Core Analytics Advanced Analytics eBilling & Payment Video eExchange Benefits Service Center Benefitstore
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Private Exchanges Powered By Benefitfocus
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Private Exchanges Powered By Benefitfocus
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Private Exchanges Powered By Benefitfocus
7Individual
Marketplaces
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Private Exchanges Powered By Benefitfocus
7 16Individual
MarketplacesGroup
Marketplaces
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Private Exchanges Powered By Benefitfocus
7 16 23Individual
MarketplacesGroup
Marketplaces Total
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Benefitfocus Marketplace for Carriers• Enrollment and Administration • Data and Analytics • Multi-carrier, multi-products • Billing and Payment • Decision Support • Group Shopping • Customer support • Branding • Renewals
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• Issuer-Direct Marketplace/FFM Integration • Subsidized Shopping • Multi-Carrier, Multi-Plan • Integrated Plan Shopping App with Claims Data • Direct Payment and Payment Redirect • Individual Member Maintenance • Active and Passive Renewals • Renewal landing page • Ancillary benefits
Benefitfocus Individual Marketplace
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Benefitfocus Individual Marketplaces
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39,178individual applications
in six months
2014
Benefitfocus Individual Marketplaces
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39,178individual applications
in six months
2014
60,319individual applications
in three months
2015
Benefitfocus Individual Marketplaces
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54%increase in half
the time
39,178individual applications
in six months
2014
60,319individual applications
in three months
2015
Benefitfocus Individual Marketplaces
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Benefitfocus Individual Marketplaces
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$232 million
2014
Benefitfocus Individual Marketplaces
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$232 million
2014
Benefitfocus Individual Marketplaces
$352 million
2015
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$232 million
2014
Benefitfocus Individual Marketplaces
52%year-over-year
increase
$352 million
2015
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31%74%2/3
of applications were FFM integrated
Our Issuer Direct Marketplace Stats
of apps for Issuer-Direct carriers were FFM
Broker assisted applications
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Availability & Logistics Available now
Benefitfocus Individual MarketplaceOne Place 2015 Session The Individual Marketplace: Meeting the Consumer Market Where it Lives Wednesday 2:30 pm - 3:30 pm
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• Metadata-driven architecture • Multi-carrier, multi-product • Defined Contribution/Benefit • Product Bundling • Unregistered Shopping for Brokers/Administrators • Group Renewals and Renewal Comparison • Broker/Agent registration and tracking
Benefitfocus Small Employer Marketplace
NEW SCREEN
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Availability & Logistics Available now
Benefitfocus Small Employer Marketplace
NEW SCREEN
One Place 2015 Sessions The Small Employer Market: Automation is Key Tuesday 2:45 pm - 3:45 pm
How to Build a More Complete Private Exchange for Mid-Size and Large Groups Wednesday 2:30 pm – 3:00 pm
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Cyrus AramSenior Director, Product Development - Transform Executive Driver
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Photograph of Corvette
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Cyrus AramSenior Director, Product Development - Transform Executive Driver
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Maximizing Value for Carriers
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eEnrollment eSales eExchangeeBilling
Benefitfocus Enterprise Platform
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eEnrollment eSales eExchangeeBilling
Benefitfocus Enterprise Platform
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eEnrollment eSales eExchangeeBilling
1. Individual Marketplace
Benefitfocus Enterprise Platform
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eEnrollment eSales eExchangeeBilling
1. Individual Marketplace2. Small Employer Marketplace
Benefitfocus Enterprise Platform
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eEnrollment eSales eExchangeeBilling
1. Individual Marketplace2. Small Employer Marketplace3. Large Employer Marketplace
Benefitfocus Enterprise Platform
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eEnrollment eSales eExchangeeBilling
1. Individual Marketplace2. Small Employer Marketplace3. Large Employer Marketplace4. Retiree Marketplace
Benefitfocus Enterprise Platform
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One Place 2015 Exclusive Offers1. Individual Marketplace 2. Small Employer Marketplace 3. Large Employer Marketplace 4. Retiree Marketplace
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Products for CarrierseEnrollment eBilling eExchange eSalesMarketplace for Carriers
Core Analytics Advanced Analytics Benefitstore Benefits Service Center Video
Individual Marketplace Small Employer Marketplace Large Employer Marketplace Retiree Marketplace
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Long-Term Vision
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the rate enterprise data will grow from 2010 to 2020…
50x
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of new data created by individuals…85%
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of data growth is net new data types…70%
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of employees want to know if they have health risks for developing chronic conditions…
85%
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of employees want their health plan to send them reminders about critical health actions such as prescription refills and annual health exams…
65%
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Structured DataCensus spreadsheet
Payroll or HRIS database tables
Claims data warehouse
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Unstructured DataStructured Data
Biometrics
Social
Images
Video
Documents
Location
Census spreadsheet
Payroll or HRIS database tables
Claims data warehouse Wearables
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Structured & Unstructured Data
Biometrics
Social
ImagesVideoDocuments
Location
Wearables
Benefitfocus Data Cloud
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©"2015"Benefi+ocus.com,"Inc."All"Rights"Reserved"|"Confiden@al"&"Proprietary!!! 1"
Data!Access!Layer!
Services"Router" """"""""""""""Enterprise"Services"
eEnrollment" eSales" eBilling" eExchange" Marketplace" Communica@on"Portal"
AP"
Business"Logic"Methods"
Developers" Brokers" 3rd"Party" Members"Consumers"Admins"
Portals!
Na0ve!Device!Apps!"Mobile"
(phones,"tablets,"watches)"
Content""Managem
ent"
Meta"Data"Arch"
Branding"
JS"Dust"
HTML5"CSS"
Android"iOS"
Responsive"
Batch"In"
Batch"Out"Java"
Camel"Drools" M
ock!
Services!
Java"
Content,"Workflow,"Branding"and"Rules"
Business,"MDD,"Meta"and"UI"
OLAP" Document" Rela@onal"File"System"
High"Availability"
JSON"
Consumers"
Real"Time"In"
Real"Time"Out"
The Benefitfocus Platform
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©"2015"Benefi+ocus.com,"Inc."All"Rights"Reserved"|"Confiden@al"&"Proprietary!!! 1"
eE"Client"User"
eWeb"Applica@ons"
JSON"Transac@ons"
OLTP"(Oracle)"
Hbase"(User"Profile)""
U@lity"Server"(Jobs/Clients)"
2nd"U@lity"Server"(backup)"
Storm"RealU@me"
Streaming"YARN"
(Hadoop"OS)"Ambari"
(monitoring"&"install)"
Name"Node"Directory"
2nd"Name"Node"Backup"
Data"Node"(Stores"Data)"
Data"Node"(Stores"Data)"
Data"Node"(Stores"Data)"
Internal"Product"Integra@on"
3rd"Party"Integra@on"
Client"End"User"(Reports)"
API"
Tax"History"
Personal"
Survey"
OfferStart"
Eligibility"
Recommend"
Guided"Shop"Q/A"
Plan"Compare"
Elec@ons"
Event"Manager"
Tx"History"
My"SQL"(Metadata)"
API"
Addi@onal"Data"Sources"
Claims"(My"SQL)"
Social"Media"
CRM"(My"SQL)"
HDFS"
Benefitfocus Data Cloud Design
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Jen ClarkData Visualization
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The Next Five Octobers2014 2015 2016 2017 2018 2019 2020
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Benefits are good.
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Thank you.
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