ben page: the big picture
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Ben Page, Chief Executive, Ipsos MORI, gave this presentation to the Carers UK State of Caring 2013 conference on "Our changing world, around family care & work".TRANSCRIPT
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Ben Page, Chief Executive, Ipsos MORI
benatipsosmori
The Big Picture
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A permanent change
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GAMIFICATION
SIMULATORS/
PREDICTIVE TOOLS
NEUROSCIENCE REAL TIME
QUANTIFIED SELF AUGMENTED
REALITY META DATA
CLOUD TECHNOLOGY RFID/SENSORS LEVERAGING
DISTRACTION
LOCATION-BASED/
GEO-SOCIAL APPIFICATION
A permanent change
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Love and desire to help are the strongest reasons for care
Q Thinking about the help and support you give, what would you say are the main reasons why you provide this care?
I want to do it
I love them
It is the right/natural thing to do
It is my duty
I am the best suited to do it
There is nobody else to do it
I don’t like the thought of strangers being involved
The person I look after doesn’t want help from anyone else
Professional help is too expensive
It is expected of me
Base: All current carers for someone with cancer (386)
%
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Carers provide many different types of support
%
Q Over the past 12 months, that is since May/June 2010, which, if any, of these things have you
done for a family member, friend, partner or someone else because they have or had cancer?
Sitting with or supervising someone who cannot be left alone
Providing transport or going with them on trips/to appointments
Help with shopping, collecting prescriptions, other errands
Help with managing finances
Help with making phone calls, writing letters/emails, filling in forms
Talking to others on their behalf e.g. healthcare staff, social worker
Emotional support – talking and listening
Help with cooking, cleaning, laundry, gardening or other household jobs
Help with home/car maintenance, repairs, adaptations
Help with washing, dressing, toileting, feeding
Help with giving medication, changing dressings, other healthcare tasks
Help with babysitting or caring for children/other dependents
Help to get advice and information e.g. about cancer, work, support available
Being there/caring/general support
Base: All current carers for someone with cancer (386)
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19%
25%
25%
26%
3%2%
Fewer than half see themselves as ‘carers’
Not very much
A great deal
Not stated
Don’t know
A fair amount
Not at all
Q To what extent, if at all, do you feel the word ‘carer’ describes you?
Base: All current carers for someone with cancer (386)
51%
43%
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What impact does caring have?
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46
38
20
19
15
13
4
18
Providing support most commonly affects carers’ mental well-
being
%
Q Thinking generally, which, if any, of these areas of your life have been affected because you currently provide help or support to someone with cancer?
Your emotional well being/mental health
Your social life/leisure time
Your working life – e.g. hours/job role/career progression
Your relationships
Your income/household finances
Your physical health
Your education/studies/training
No effect
Base: All current carers for someone with cancer (386)
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Overlooked? Q Do you agree or disagree that the rights of each of the following groups
tend to be overlooked in Britain today?
68%
62%
57%
43%
42%
40%
34%
31%
30%
28%
20%
20%
People living in the country (rather than cities)
Pensioners
White people
Ethnic minorities
Children
Non-religious people
Disabled people
Immigrants
The poor
Religious people
Base: 1,018 British adults 18+,
Criminals
% agree
People living in cities (rather than the country)
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12%
21%
21%
69%
61%
61%
% Agree % Disagree
Q To what extent do you agree or disagree with the following statements?
Discrimination and old age
Base: All respondents (2,048) aged 15+, 6 to 11 January 2005 Source: Royal United Kingdom Beneficent Association (RUKBA)/Independent Age
I feel that older people’s interests are high enough up the political agenda
I feel that public figures such as celebrities and politicians promote the concerns of older people enough
I am satisfied by the Government’s treatment of older people
Net agree +%
-40
-40
-57
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Where is public opinion on the NHS and
Social Care? Satisfaction largely unchanged
over last three years ....
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Based on your personal experience of the NHS, which two or three of the
following do NHS hospitals most need to improve?
Where the NHS needs to improve?
Base: All (1,010), 13TH – 16TH April 2013
40
39
36
30
27
20
19
18
5
5
Listening to patients/carers about how …
Quality of medical care patients receive
Listening to concerns raised by staff
Responding to patients' personal needs
Safety of patients in their care
Responding to complaints from patients/carers
Monitoring/managing staff performance
Balancing the books/finances
Other
Don’t know
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All data points represent > 200 responses
Source: British Social Attitudes
“Who do you think should mainly be responsible for paying for the care needs of elderly people living in
residential and nursing homes?”
Who should pay?
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
Pre war (before 1945) Baby boomers (1945-65) Generation x (1966-1979) Generation y (1980-2000) Trend
% Mainly the government
% Mainly a person themselves and their
family
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Q Many people will need to use social care services when they are older and it is likely that they may have to contribute towards the cost. Before today, to what extent had you thought about preparing financially to pay for social care services you might need when you older?
Q To what extent are you already preparing financially to pay for the social care services you might need when you are older?
Few have thought about, or started, preparing
Source: Ipsos MORI/DH Perceptions of the NHS Tracker
Already using social care
services
% To some extent % To a great extent % Not at all % Hardly at all
6%
30%
19%
44%
1 4%
24%
16%
56%
1
Thought about preparing Already preparing
Base: Adults aged 16+ in England, December 2012 (1004)
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8%
33%
15%
19%
22%
2% Strongly disagree
Don’t know
Q Please tell me whether you agree or disagree with the following statement.
It is my responsibility to save so that I can pay towards my care when I am older.
…and there is division over who should be responsible
Source: Ipsos MORI/DH Perceptions of the NHS Tracker
Neither agree nor disagree
Strongly agree
Tend to disagree
Tend to agree
Base: Adults aged 16+ in England, December 2012 (1004)
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Q How well do you feel that these groups are currently cared for by the NHS in
your local area?
Care for people with dementia is considered poor
Source: Ipsos MORI/DH Perceptions of the NHS Tracker
20%
10%
9%
5%
4%
49%
45%
46%
30%
23%
9%
17%
15%
23%
24%
2%
6%
5%
8%
10%
20%
21%
25%
35%
39%
Very well Quite well Not very well Not well at all Don’t know
Children and families
People over 65
People with long term
illnesses or conditions
People with mental health
conditions
People with dementia
Base: Adults aged 16+ in England, December 2012 (1004)
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Support for reform – but based on what?
Q And please tell me whether you agree or disagree with each of the following statements?
The care and support system needs to change
0
10
20
30
40
50
60
70
80
90
Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10
%
Agree (74%)
Disagree (9%)
Base: All respondents, around 900 English adults aged 16+ per wave Source: Ipsos MORI/DH
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% Top mentions
Source: Ipsos MORI
Why the system needs to change…
Q Why do you think the care and support system needs to change?
Base: English adults aged 16+ - all respondents who agree that the care and support system needs to change:
732 respondents in February 2010, 684 respondents in March 2010
Some people can’t afford to pay for services/ residential homes
are too expensive
Unfair way of determining how much people pay
towards services
Lack of support/help for people who need it
Lack of funding
Poor quality of care/poor service
Elderly need more support/care
The population is ageing
Improve access/become more accessible/equal access
I’ve heard about bad experiences
System unfair/people who have saved/hold pensions /having to
sell their homes to get care/ People who haven’t get it for free
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Most money spent on elderly already... And supported
The NHS/health care
Schools
The Police
Defence
Local authority services
Benefit payments
Social services
Care for the elderly
Overseas aid
Q Which TWO or THREE, if any, of the following main areas of public spending do you think should be protected from any cuts?
None of these
Don’t know
Base: British adults aged 18+ 19-21 June 2009, all who think some services should be protected (773)
Source: Ipsos MORI Public Spending Index
Depends
on the
language
used
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In conclusion - change is coming
•Media and professional furore not reflected in public opinion
•Low awareness of the issues
•Over-shadowed by the economy as an issue
•Some warning signs – but not yet near any tipping point
•Constant vigilance
•Good luck!
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Base: 2515 British Adults 16-75, Online Fieldwork conducted between 23rd-27th November 2012 Source: British Future Polling – State of the Nation 2012/3, Ipsos MORI
%