bellsouth® complete choice® for business...

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BellSouth® Complete Choice® for Business plan

Customized to your exact business needs

Here’s the all-in-one local calling plan where you can customize your local calling features for one low monthly price.

The BellSouth® Complete Choice® for Business plan allows you to pick andchoose the services you and your co-workers need most. And, you can changeyour calling features at any time, at no charge, so you’ll always have the rightcommunication solutions when you need them.

Caller ID — Number Delivery

Caller ID — Name and Number Delivery

with Anonymous Call Rejection (ACR)

Enhanced Caller ID —

Name and Number Delivery

Enhanced Caller ID — Name and Number Delivery

with Anonymous Call Rejection (ACR)

Repeat Dialing

RingMaster Service

Speed Calling 30

Speed Calling 8

Star 98 Access

Three-Way Calling

Three-Way Calling with Transfer

The BellSouth® Complete Choice® for Business plan offers:

Call Block

Call Forwarding

Call Forwarding — Busy Line

Call Forwarding — Customer Control

of Call Forwarding Busy Line

Call Forwarding — Don’t Answer

Call Forwarding —

Don’t Answer Ring Control

Call Forwarding — Preferred

Call Forwarding — Remote Access

Call Return

Call Selector

Call Tracing

Call Waiting

Caller ID — Name and Number Delivery

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Call Block

*60 to avoid unwanted calls from nagging or harassing callers

• Block calls from up to six specific numbers

• When blocked callers try to connect, your phone won’t ring

• Caller hears message notifying them that their number has been blocked

If you want to: Do this:

Turn on Call Block Press , then follow the voice instructions. (In some areas, you must then press to turn your service on.)

Add a number to Call Block list Press , then press . Dial the number you want to add, then press .

Add last number that called Press , then press . to your list

Review your list Press .

Remove a number right after Press .

hearing it (while reviewing your list)

Review instructions Press .

Remove a number from the list Press , dial the number you want to remove, then press .

Remove all numbers from the list Press .

Remove all private numbers Press .from the list

Turn off Call Block Press . (In some areas, you must press to turn your service off.)

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Hints:

• Callers with numbers you’ve listed will be notified their calls have been rejected, but you won’t even hear the phone ring when they call.

• Unknown callers and out-of-area calls can’t be added to the Call Block list.

• If a number on your Call Block list is also on your Call Selector or Preferred Call Forwarding list, Call Block takes precedence.

• If a number on your Call Block list is not the main number for a caller’s RingMaster service, calls fromthat number will not be blocked.

• Call Block will not block calls from wireless telephones, most coin telephones, or operator-assisted calls, and may not work if the incoming call is from a telephone number in a multi-line hunt group.

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Call Forwarding — All Calls

72# to answer your calls on your wireless or another phone

• Once on, it stays active until you turn it off

• Calls are forwarded until you’re ready to take them on your regular phone

• Make outgoing calls as you normally do even when incoming calls are forwarded

Call Forwarding — Busy Line

Provide callers with a live person or your voice mail messageinstead of a busy signal

• Callers automatically sent to the number you specified

• Perfect for businesses with multiple employees answering the phone

• Never miss an important call again


Turn on Call Forwarding Press , then after the dial tone, dial the forward-to number. If the phone is answered, Call Forwarding is on. (If the phone isn’tanswered immediately, go through the steps again and when you hearshort tones, Call Forwarding is on.)

Turn off Call Forwarding Press (at dial tone). When you hear short tones, Call Forwarding is off.

Hints:

• On a rotary or dial pulse telephone, omit #.

• If calls are forwarded to a number outside your local calling area, usage or long distance charges may apply to your account, not your caller’s.

• If calls are forwarded to a number with BellSouth Voice Mail, you may need to change your greeting.

Did you know?

You may hear a short ring alerting you that a call has been forwarded. You will notbe able to answer it, as it has been forwarded to the number you have designated.

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Call Forwarding — Customer Control of Call Forwarding Busy Line

Activate and disable your Call Forwarding Busy Line feature

• Choose when your callers will be sent to a specified number

• Works in tandem with Call Forwarding Busy Line (see above)

• Give your business the flexibility of routing calls when and where you want


Turn on Customer Control Press at dial tone.

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Call Forwarding — Don’t Answer Ring Control

Control how many times your phone will ring before calls are forwarded

• Set the number of rings from two to nine

• Callers are sent to the number you specified

• Assign a co-worker to answer incoming calls when you’re in a meeting


Change the number of rings Press . .In some areas, you will enter the number of rings that you want — anynumber from 2 - 9. In other areas, you will enter a code that represents the number ofrings you want. See the table below for these codes.

When you hear the dial tone after the short tones, hang up — the number of rings has been changed.

Hint:

• If you subscribe to Call Waiting, changing the number of rings also changes the length of timebefore a waiting call is forwarded. Your caller may hear an extra ring due to connection timing.

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Call Forwarding — Customer Control of Call Forwarding Busy Line


Turn on Customer Control during Click the switchhook to put your call on hold. Press a call (available in some areas) at dial tone. At the second dial tone, click the switchhook to be

reconnected to your original call.

Turn off Customer Control Press at dial tone.

Note: On a rotary or dial pulse telephone, omit #.

Call Forwarding — Don’t Answer

Send incoming calls to a different number when you’re unavailable

• Choose the number of times your phone rings before a call is forwarded1

• Callers are sent to the number you specified

• Assign a co-worker to answer incoming calls when you’re in a meeting

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1 When you order this feature, just tell your BellSouth Sales Associate how many times you want thephone to ring before forwarding.

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Call Forwarding — Preferred

Designate up to six callers to forward to a different number





Turn on Call Forwarding — Press .

Preferred Follow voice instructions to enter “forward-to” number. (In some areas, you must then press to turn your service on.)

Add a number to your list Press . (In some areas, you must wait for the tone after pressing .)Dial the number you want to add, then press .

Add last number that called Press .

to your list Press .


Remove a number right after Press .

hearing it (while reviewing your list)

Review instructions Press .




Turn off Call Forwarding — Press . (In some areas, you must then press to turn yourPreferred service off.)

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Hints:

• If one of your preferred numbers is also on your Call Block list, turn off Call Block before usingCall Forwarding — Preferred.

• If you forward to a number outside your local calling area, usage or long distance charges mayapply to your account, not your caller’s.

• Numbers you add may be labeled “private” on your list.

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BELLSOUTH HELP LINE

1.866.620.6000DETAILS AND INSTRUCTIONS

bellsouth.com/smallbusiness

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Turn off Call Forwarding remotely Dial your special access number – refer to your order confirmation letter for number.

Dial your 7- or 10-digit telephone number.

Dial your PIN followed by – refer to your order confirmation letter for PIN.

Press . (In some areas, you’re required to press to confirm.)

Forward calls from Press , then after the second dial tone, dial the forward-to

your own phone number. If the phone is answered, Call Forwarding is on. (If the phone isn’tanswered, go through the steps again and when you hear short tones, Call Forwarding is on.)

Turn off Call Forwarding from Press . When you hear short tones, Call Forwarding your own phone is cancelled.

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Call Forwarding — Remote Access

Redirect business calls from a remote location




Quick-Start Directions�

Forward your calls from any touch-tone telephone.1. Dial your special access number – refer to your order confirmation letter for number.

2. Dial your 7- or 10-digit telephone number.

3. Dial your PIN followed by – refer to your order confirmation letter for PIN.

4. Press . (In some areas, you will be prompted to press to confirm.)1

5. Dial the “forward-to” number, including 1 + area code if needed, followed by .

6. Follow the voice instructions to confirm or change the forward-to number.

1 In some areas, you will not be prompted to press 1 to confirm. In these areas, if the party to whomyou’re forwarding your calls answers the call, your calls are forwarded. If the call is not answered,you will need to repeat steps 1-6. When you repeat the steps and hear confirming tones, your callshave been forwarded.

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Hints:

• If you forget or lose your PIN, call the BellSouth Service Center. For your protection, the new PIN will be mailed to you.

• To change calls from one forward-to number to another, first cancel Call Forwarding. Then forward calls to new destination.

• If you make an error when you’re using Remote Access, you may be disconnected. Simply hang up, call back, and try again.

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Note: If a call is forwarded to a number outside your local calling area, usage or long-distancecharges may apply to your account, not your caller’s.

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Call Return


Use Call Return Press . (The phone number, date, and time of the lastincoming call are announced.)

Return the call Press (or hang up if you do not want to return the call).

Turn off Call Return Press . After the announcement, hang up.

Hints:

• If the other phone is busy, you’ll hear an announcement. Call Return tries the number for up to 30minutes – and you’re still able to make and receive other calls. When your call is ready, you’llreceive a special short-short-long ring on your line. Just answer your phone, and the other phonerings to complete your call.

• A Call Return request can be initiated for more than one telephone number at the same time.

Did you know?

Call Return will not return calls that are marked private. You’ll get a fast busy signalor an announcement if Call Return can’t return a call for any reason. And, if callsare returned to a number outside your local calling area, usage or long distancecharges may apply to your account.

*69 to find out who last called you

• Stores the number of the last person who called

• Automatically dials the number for you

• Identifies callers who do not leave a message

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Call Selector

*61 to give certain callers a special ring

• Announces up to six selected callers

• Phone gives a special ring

• Update your selected callers at any time


Turn on Call Selector Press , then follow the voice instructions. (In some areas, you must also press to turn your service on.)

Add a number to Call Press , then press . Dial the number you want added, Selector List then press .

Add the last number that called Press , then press . to your list


Remove a number right after you Press .hear it (while reviewing your list)

Review the instructions Press .




Turn off Call Selector Press . (In some areas, you must also press to turn your service off.)

Hints:

• Call Selector also works with Call Waiting. You can distinguish calls from numbers on your Call Selector list by the distinctive tones. You’ll hear a few short tones.

• If one of your Call Selector numbers is also on your Call Block list, turn off Call Block first or calls from that number will be rejected.

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Call Tracing

*57 to stop harassing callers

• Each time used, the BellSouth Annoyance Call Center receives a message

• Telephone number, date, and time of call are documented (if call is traceable)

• Trace starts right away (as soon as you initiate it)


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Call Tracing


Trace a call Press 1 instantly after receiving the call, and listen to the voiceinstructions. Plus, write down the date and time you received the call.

Hints:

• In an emergency, call your local law enforcement agency immediately.

• Contact your local law enforcement agency for further investigation. It’s not necessary to contactthe BellSouth Annoyance Call Center (ACC). The ACC does not take deterrent action on your behalf.However, we will release your trace information to your law enforcement agency for investigation.You may have your law enforcement agency contact the ACC for further information. To contactthe ACC, go to contact.bellsouth.com/acc or call 1.888.966.6222. Then identify yourself as a CallTracing customer.

• You can use Call Return before or after you use Call Tracing.1 On a rotary phone, dial 1157.

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Call Waiting

Find out when an important business call comes in when you’realready on the line

• A short tone announces new call

• Put current call on hold, end your original call, or simply ignore the waiting call

• In some areas, your phone rings if you disconnect while someone is on hold

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End original call, Hang up – when the phone rings, answer the new call. and answer waiting call

Place original call on hold, Hit your flash key or your phone’s switchhook. Repeat to swap calls again.answer waiting call Both calls remain private.

Turn off Call Waiting prior to Press after dial tone. After second dial tone, dial your call.

making call (available in some areas) (Call Waiting is automatically turned back on once you hang up.)

Turn off Call Waiting during a call Hit your flash key or your phone’s switchhook. After dial tone,

(available in some areas) press . Hit your flash key or your phone’s switchhook to reconnect to original call. (Call Waiting is automatically turned backon once you hang up.)

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Hints:

• In certain areas, if you hang up while someone is on hold, your phone rings. Pick up the phoneto end that call.

• Call Waiting may not be compatible with all telephones.

• You can’t turn off Call Waiting while on one call and another call is waiting.

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Caller ID — with Name and Number Delivery, or just Number Delivery

Caller ID options


Use Caller ID Wait for one full ring of your incoming call – then check your Caller ID unit for name and phone number.

Hints:

• If your Caller ID unit displays messages or symbols you don’t understand, check the owner’s manual provided with your equipment.

• If your caller is using a privacy feature, the name and number may not be displayed.

• BellSouth public or semi-public telephones will display the words “pay phone,” but business-ownedpay phones may display the name of the business.

• If a telephone number is new and not yet in the BellSouth database, the display shows the numberbut not the name.

• If you have Call Waiting, Caller ID doesn’t display information for any calls that come throughwhen you’re on the phone, unless you also subscribe to Enhanced Caller ID.

• Caller ID works only for direct-dialed calls between phone lines that have the service capabilityand between central offices that can transmit Caller ID information.

• The name displayed is based on the listing in the BellSouth database.

Know which customer or vendor is calling before picking up the phone

• Answer the calls you want, ignore the ones you don’t wish to answer

• Logs all of your incoming calls

• Added peace of mind knowing you’re not getting interrupted during important meetings

Note: Caller ID — Number Delivery gives you all of the above features with the exception ofviewing the caller’s name.

Caller ID — Name and Number Delivery with Anonymous Call Rejection (ACR) (if available)


Avoid calls from people Turn on Anonymous Call Rejection (ACR) by pressing .1

not identified ACR stays on until you turn it off. Callers hear a message telling themto hang up, unblock delivery of their phone number and call again.(Note: ACR only works for “private” or blocked callers, not those whoare unknown or unavailable.)

Turn off ACR Press .1


All the benefits of Caller ID, plus the ability to block unidentified callers

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Enhanced Caller ID options

Never miss an important call when you’re already on the phone

• Answer the calls you want, ignore the ones you don’t wish to answer

• Logs all of your incoming calls

• Added peace of mind knowing you’re not getting interrupted during important meetings


Use Enhanced Caller ID Wait for one full ring of your incoming call – then check your Caller ID unit for name and phone number.

View numbers when you’re Check the display unit to see the phone number and name of the already on the phone waiting caller. You can either answer or ignore the call.

End original call and Hang up. Once the phone rings, answer to connect with the waiting caller.answer waiting call

Place original call on hold Hit your flash key or your phone’s switchhook. Repeat to swap calls again. and answer waiting call Both calls remain private.

Turn off Call Waiting prior Press 1 at dial tone, then dial your call. Anyone trying to reach to making a call your business will get a busy signal. Once you hang up your original call, (available in certain areas) Call Waiting turns back on automatically.

Turn off Call Waiting while Hit your flash key or your phone’s switchhook. At dial tone, presson a call .1 You’ll reconnect with your original caller.(available in certain areas)


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Note: For more helpful information, please see Caller ID — Name and Number Delivery on page 12.1 On a rotary phone, dial 1177 to turn on ACR; dial 1187 to turn off ACR.

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Caller ID —Name and Number Delivery with Anonymous Call Rejection (ACR)(if available)

Continued...

Hints: • If you turn on ACR and Call Selector and a privacy call comes in from a number that’s on your

Call Selector list, the call isn’t blocked.

• If you turn on ACR and Preferred Call Forwarding and a privacy call comes in from a number on your list, the call will be forwarded.

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Enhanced Caller ID — with Anonymous Call Rejection (ACR)

All the benefits of Enhanced Caller ID, plus the ability to blockunidentified callers


Avoid calls from people Turn on Anonymous Call Rejection (ACR) by pressing . 1

not identified ACR stays on until you turn it off. Callers hear a message telling them to hang up, unblock delivery of their phone number and call again. (Note: ACR only works for “private” or blocked callers, not those who are unknown or unavailable.)

Turn off ACR Press .1

Hints:

• If you turn on ACR and Call Selector and a privacy call comes in from a number that’s on your Call Selector list, the call isn’t rejected.

• If you turn on ACR and Preferred Call Forwarding and a privacy call comes in from a number on your Preferred Call Forwarding list, the call will be forwarded.

• The name displayed is based on the listing in the BellSouth database.

Did you know?

Once ACR is activated, you won’t know when calls are being rejected.

Note: For more helpful information, please see Enhanced Caller ID —Name and Number Delivery on page 13.

1 On a rotary phone, dial 1177 to turn on ACR; dial 1187 to turn off ACR.

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Hints:

• If your Caller ID unit displays messages or symbols you don’t understand, check the owner’s manual provided with your equipment.

• BellSouth public or semi-public telephones will display the words “pay phone,” but business-ownedpay phones may display the name of the business.

• If a telephone number is new and not yet in the BellSouth database, the display shows the numberbut not the name.

• Caller ID works only for direct-dialed calls between phone lines that have the service capability andbetween central offices that can transmit the information.

• The name displayed is based on the listing in the telephone directory for that line.

• If your caller is using a privacy feature the number may not be displayed.

1 On a rotary phone, dial 1170.

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Repeat Dialing

*66 to redial automatically when you get a busy signal

• Repeat Dialing tries the busy number for up to 30 minutes

• When the line’s free, you’ll hear a special short-short-long ring

• Pick up your phone and treat the call as if you just dialed the person


Turn on Repeat Dialing Hang up when you hear a busy signal. Pick up and press at(Initiate Request) dial tone.

Turn off Repeat Dialing Press 1 and listen for announcement.(Cancel Request)

Hint:

• If calls are dialed to a number outside your local calling area, usage or long distance charges may apply.

Did you know?

Repeat Dialing works for more than one busy number at a time and signals you when one is free (however, you won’t know which number it is until you answer).

1 On a rotary phone, dial 1166 to turn on Repeat Dialing; dial 1186 to turn off Repeat Dialing.

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BellSouth® RingMaster® Service

Know who’s calling with a distinctive ring tone

• Designate a unique ring tone for incoming callsMain number — one long ring1st RingMaster number — two short rings2nd RingMaster number — short-long-short ring

• Your BellSouth representative assigns up to two RingMaster numbers for everyone of your main numbers

• Ability to separate business calls from personal calls

• RingMaster telephone numbers share one line but it’s easy to tell which numberis ringing by a special ring pattern

Hint:• If you subscribe to Call Waiting, you will hear the same difference in call waiting tones.

• Wait until you hear a complete ring pattern before you answer.

• One subscription to Call Forwarding serves both your main and RingMaster telephone numbers — either forward all numbers to the same telephone number (available in certain areas) or forward the mainnumber only (your RingMaster numbers ring through as usual).

• Distinctive ringing is heard only at your end — the ring sounds normal to your caller.

• Distinctive ringing is not heard on forwarded calls.

• Directory listings are provided free of charge for your main and RingMaster numbers.

• To report a problem, give BellSouth repair service the main telephone number no matter which numberis having trouble.

• Turn any special features on and off in the usual way.

• Although you have more than one telephone number, you still have only one line and one conversation.

• If you have BellSouth Voice Mail, the main number and RingMaster numbers share a messagingmailbox. If you add the Submailbox feature, the caller can leave messages for individuals.

Speed Calling 30

Assign a convenient 2-digit code for up to 30 numbers

• Save time – just dial your stored numbers using an easy-to-remember 2-digit code

• Store up to 30 telephone numbers

• Program your primary contacts such as your top clients and vendors


Record/change your Press .speed calling numbers After the second dial tone, dial a speed calling code (20 – 49).

Dial a phone number to designate for that particular code. Include 1+ area code (if necessary).

The number is stored when you hear short tones. (If you don’t get confirmingtones, go through the steps again and when you hear short tones, the code has been assigned.)

Speed dial a call At dial tone, press the two-digit speed calling code followed by .

Hint:


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Star 98 Access

*98 to open to your voice mailbox instantly(requires BellSouth® Voice Mail Service for Business)

• Press and you’re immediately connected to your voice mailbox1

• Must dial from the telephone number to which the voice mail service is connected

• Access both new and saved messages

Hint:

• If you dial *98 to access your mailbox and get a message requesting your mailbox number andpassword/passcode, the voice mail number identification link may be temporarily out of order. Ifthe link is down and you provide your mailbox number and password/passcode, you can retrievemessages. Otherwise, please try again later.

Did you know?

Star 98 Access cannot connect you directly to your voice mailbox if you have aprivacy feature on your telephone line that blocks delivery of your name andnumber. Just dial to turn off the privacy feature, then to gaineasy access to your mailbox.

1 In some areas, Star 98 Access cannot be programmed as a Speed Calling entry and may not becompatible with BellSouth® BusyConnect® service and Repeat Dialing. This feature is not compatiblewith BellSouth® Centrex® Service.

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Speed Calling 8

Assign a convenient access number for up to 8 numbers

• Save time – just dial your stored numbers using a one-touch access number

• Store up to 8 telephone numbers

• Program your primary contacts such as your top clients and vendors


Record/change your Press .speed calling numbers After the second dial tone, dial a speed calling code (2 – 9).

Dial a phone number to designate for that particular code. Include 1+ area code (if necessary).

The number is stored when you hear short tones. (If you don’t get confirmingtones, go through the steps again and when you hear short tones, thecode has been assigned).

Speed dial a call At the dial tone, press the one-digit speed calling code followed by .

Hint:


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Three-Way Calling


Initiate Three-Way Calling Press your flash key or your phone’s switchhook to place your first call on hold. At the dial tone, dial the second person (you may talkprivately with the second person while original call is on hold). If youget a busy signal or no answer on your second call, just click the flashkey or switchhook twice to continue your original call.

Connect all three lines Press your flash key or your phone’s switchhook again.

End a Three-Way Call To drop one party, just press the switchhook on your phone once. Or,anyone on the call can simply hang up, leaving the other two connected.

Hint:

• If calls are not local, long distance or expanded local calling rates may apply for Three-Way Calling feature.

Did you know?

If you’re on a Three-Way Call and you have Call Waiting, you won’t hear a CallWaiting tone when another call comes in. Instead, the new caller hears a busysignal, or the call may be forwarded if you have Call Forwarding — Busy Line.

Conference with two different business associates at the same time



Transfer an incoming call With the original call on the line, click the switchhook and listen to another line for short tones.

At the dial tone, dial the “transfer-to” number.

1. To transfer the call without announcing the transfer, hang upbefore the other phone is answered.

2. To talk to the other person before completing the transfer, stayon the line, announce the transfer, then hang up.

3. If the number is busy or there is no answer, click the switchhooktwice to be reconnected to the original call.

Initiate Three-Way Calling Press your flash key or your phone’s switchhook to place your first call on hold. At the dial tone, dial the second person (you may talkprivately with the second person while original call is on hold). If youget a busy signal or no answer on your second call, just click the flashkey or switchhook twice to continue your original call.


Transfer an incoming call to another line, or add another person to a call in progress

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Connect all three lines Press your flash key or your phone’s switchhook again.

End a Three-Way Call To drop one party, just press the switchhook on your phone once. Or,anyone on the call can simply hang up, leaving the other two connected.

Continued...

Hints:

• If calls are not local, long distance or expanded local calling rates may apply for Three-WayCalling feature.

• If you hang up and the other two parties continue to speak, you will incur any long distancecharges. These charges stop once the remaining parties disconnect.

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BELLSOUTH HELP LINE

1.866.620.6000DETAILS AND INSTRUCTIONS

bellsouth.com/smallbusiness

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bellsouth® complete choice® for business...

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