PWSHRM

Being More Inclusive, Respectful, Engaged, Means Higher Performance & Being World Class

– All Go Hand in HandFor: PWSHRM

By:Mauricio Velásquez, MBA

President, CEOThe Diversity Training Group

692 Pine StreetHerndon, VA 20170

Tel. 703.478.9191 Email mauriciov@diversitydtg.com

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Meet Mauricio VelásquezMauricio Velásquez is the President and CEO of The Diversity Training Group (DTG) in Herndon, VA. Mauricio serves as a diversity strategy consultant, diversity trainer, sexual harassment prevention trainer, executive coach, mentoring trainer, and expert witness. DTG’s clients include many for profit, public, private and not-for-profit organizations.

From US Foods, New Horizons Security Services, Mathew’s Center to the United States Navy (training all over the world) to the White House, from law enforcement to healthcare to Native American tribes – Mauricio has trained in every sector of our economy. Mauricio has trained in every state but North Dakota and work and life have taken him to more than 70 countries. Mauricio has trained more than a half million participants in his 20 plus year career.

Mauricio earned a BA (Economics & Psychology – double major) from the University of Virginia and an MBA in Human Resource Management from the George Washington University.

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Agenda / ObjectivesOpening, Set UpBeing More Respectful / InclusiveEngagement (Trust)Means Higher PerformanceWhat does it mean to be a “World Class

Organization”Action Plan

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Mauricio’s MissionProvoke ThoughtFacilitate Discussion & LearningSurprise YouEntertain YouAdd ValueProvide Subject Matter Expertise

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Opening RemarkWhat You Don’t Know You Don’t

Know

(DKDK)

What You Don’t Know

(DK)

What You Know

(K)

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Intent vs. Impact

Intent(what you meant)

vs.

Impact(what you actually said)

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There is a link between

Respect and Value Each Other

Value, Leverage Differences

(Being Inclusive)

Be More Engaged

Perform at Higher Level and

Being World Class

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Your level of engagement depends on what?

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I believe…Do I have to “ check anything at the door”

before I enter my workplace?How does my manager treat me?Does my organization/employer supports me

(invest in me)?Mission of my organization speak to me?

(newest generation especially)Is the organization diverse (healthy)?Is my work interesting and dynamic?

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3 Levels of EngagementENGAGED (leading, doing, inspiring others)NOT ENGAGED (checked out)ACTIVELY DISENGAGED (toxic)

Where do you employees fall?What percentage of our employeesare engaged ( ), not engaged ( ), actively disengaged( )?

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To be “World Class”What does this mean to you?What pops into your head?

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To be World Class….Where do you think you need to fall?What percentage of your organization needs to be engaged ( ), not engaged ( ), actively disengaged( )?

NOT WHERE WE ARE TODAY- BUT WHERE WE NEED TO BE

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Employee Engagement Key to Creating a World Class Organization

Source: Gallup Consulting

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What is behind being World ClassConflict is confrontedMission focusedCore Values are lived and breathed everyday

(and not ignored)Employees are engaged – more effective, more

productive (people can’t wait to come to work)Trust is high (among all parties, stakeholders)

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Did you mention Trust?Do you trust your management?Do you trust your leadership?Do you trust your boss?Do you trust your peers?Do your trust your subordinates?Do your customers/client trust your

organization?Without trust – there is no way you or

your organization can be World Class?

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Trust Defined“Trust means confidence. The opposite of trust is suspicion.

When you trust people, you have confidence in them – in their integrity, and in their abilities.

When you distrust people, you are suspicious of them – of their integrity, their agenda, their capabilities or their track record.” S.M.R. Covey

“It is behind, and at the root, at the center of all of my work. Harassment – bias, prejudice, favoritism, disrespect, poor treatment, discrimination, etc.” M.V.

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Trust & Being World Class – Go Hand in Hand

Stephen M. R. Covey – in his book: The Speed of Trust talks about Trust - Taxes and Dividends

When there is high trust – there is an actual dividend for this trust – tasks, work, progress, cooperation, collaboration - success is easier

When there is low or nonexistent trust – there is an actual tax – tasks, work, is harder, indifference, bogged down, sabotage

I highly recommend you read this book for your community, for your kids, for your families and jobs, of course…

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S.M.R. Covey says….“The ability to establish, grow, extend, and restore

trust with all stakeholders – customers/clients, business partners, coworkers – is the key leadership competency of the new global economy.”

“Leadership is getting results in a way that inspires trust.”

In your every action – do you inspire trust, are you leading by example?

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Engaging Your Employees – Building Trust

1) Find out what motivates your direct reports2) Hire and keep people who are good at their work3) Get people working on what’s important4) Explain and train5) Let people work6) Be generous with praise and show it7) Expect excellence8) Care about people and show it9) Treat employees with respect10) Lead by example

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Trust Commitment Contract1) I will make an effort to find out what motivates

each of my direct reports.2) I will give employees frequent, positive feedback

and appreciate constructive criticism.3) I will take the time to listen carefully to people’s

ideas, stories, opinions and concerns.4) I will show support for SCE goals and objectives

and explain them to my staff.5) I will show support and enthusiasm for my

subordinates.SIGN_________________

(share)

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Trust Commitment Contract continued

6) I will recognize the signs of stress and overload in myself and in the people I manage.

7) I will encourage people to come up with new ideas and ways to approach a project.

8) I will offer everyone on my team opportunities to learn and grow at work.

9) I will promote a diversity of values, opinions, and work styles and believe these are essential to business and work success.

SIGN_______________ (share)

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USA TODAYFrom Don’t Quote Me

“One of the most important tasks of a manager is to eliminate his people’s excuses for failure.”

Businessman Robert Townsend talks about management.

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In Closing….Ultimately it comes down to this one point

SHARED RESPONSIBILITY – we all have a shared responsibility, a responsibility to each other, to hold each other accountable and to Saw Creek Estates to be the best we can be.

Say to each other - “I can’t be successful without you. We are all in this together!”

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For more information…CONTACT:

The Diversity Training Group692 Pine StreetHerndon, VA 20170Tel. 703.478.9191Fax 703.709.0591Mauriciov@diversitydtg.com Mauricio Velásquez, MBA - President