behaviour based safety - nag · 2019-11-12 · the abc-model 8 iq cluster 5 nov 2019 20% 80%. what...

16
Behaviour Based Safety IQ Cluster KLM Engineering & Maintenance Warner van der Veer – Jehee Verena Six

Upload: others

Post on 09-May-2020

2 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Behaviour Based Safety - NAG · 2019-11-12 · The ABC-model 8 IQ Cluster 5 nov 2019 20% 80%. What motivates people? 9 IQ Cluster 5 nov 2019 CONSEQUENCES IMMEDIATE CERTAIN. The power

Behaviour Based Safety

IQ Cluster

KLM Engineering & Maintenance

Warner van der Veer – Jehee

Verena Six

Page 2: Behaviour Based Safety - NAG · 2019-11-12 · The ABC-model 8 IQ Cluster 5 nov 2019 20% 80%. What motivates people? 9 IQ Cluster 5 nov 2019 CONSEQUENCES IMMEDIATE CERTAIN. The power

KLM safety program

IQ Cluster 5 nov 20192

Page 3: Behaviour Based Safety - NAG · 2019-11-12 · The ABC-model 8 IQ Cluster 5 nov 2019 20% 80%. What motivates people? 9 IQ Cluster 5 nov 2019 CONSEQUENCES IMMEDIATE CERTAIN. The power

Who used to smoke?

IQ Cluster 5 nov 20193

Page 4: Behaviour Based Safety - NAG · 2019-11-12 · The ABC-model 8 IQ Cluster 5 nov 2019 20% 80%. What motivates people? 9 IQ Cluster 5 nov 2019 CONSEQUENCES IMMEDIATE CERTAIN. The power

Who quit smoking due to the warning on their pack of cigarettes?

4 IQ Cluster 5 nov 2019

Page 5: Behaviour Based Safety - NAG · 2019-11-12 · The ABC-model 8 IQ Cluster 5 nov 2019 20% 80%. What motivates people? 9 IQ Cluster 5 nov 2019 CONSEQUENCES IMMEDIATE CERTAIN. The power

How to make sure your partner will remove dishes from the dishwasher?

IQ Cluster 5 nov 20195

Page 6: Behaviour Based Safety - NAG · 2019-11-12 · The ABC-model 8 IQ Cluster 5 nov 2019 20% 80%. What motivates people? 9 IQ Cluster 5 nov 2019 CONSEQUENCES IMMEDIATE CERTAIN. The power

How to make sure your child cleans up its room?

IQ Cluster 5 nov 20196

Page 7: Behaviour Based Safety - NAG · 2019-11-12 · The ABC-model 8 IQ Cluster 5 nov 2019 20% 80%. What motivates people? 9 IQ Cluster 5 nov 2019 CONSEQUENCES IMMEDIATE CERTAIN. The power

The difference between antecedents and consequences

• An ABC Chart is a direct observation tool that can be used to collect information about the events that are occurring within an environment:

1. A refers to the event or activity that immediately precedes a problem behavior

2. B refers to observed behavior

3. C refers to the consequence, or the event that immediately follows a response

IQ Cluster 5 nov 20197

Page 8: Behaviour Based Safety - NAG · 2019-11-12 · The ABC-model 8 IQ Cluster 5 nov 2019 20% 80%. What motivates people? 9 IQ Cluster 5 nov 2019 CONSEQUENCES IMMEDIATE CERTAIN. The power

The ABC-model

IQ Cluster 5 nov 20198

20% 80%

Page 9: Behaviour Based Safety - NAG · 2019-11-12 · The ABC-model 8 IQ Cluster 5 nov 2019 20% 80%. What motivates people? 9 IQ Cluster 5 nov 2019 CONSEQUENCES IMMEDIATE CERTAIN. The power

What motivates people?

IQ Cluster 5 nov 20199

CONSEQUENCES

IMMEDIATE

CERTAIN

Page 10: Behaviour Based Safety - NAG · 2019-11-12 · The ABC-model 8 IQ Cluster 5 nov 2019 20% 80%. What motivates people? 9 IQ Cluster 5 nov 2019 CONSEQUENCES IMMEDIATE CERTAIN. The power

The power of immediate reinforcement

IQ Cluster 5 nov 201910

Page 11: Behaviour Based Safety - NAG · 2019-11-12 · The ABC-model 8 IQ Cluster 5 nov 2019 20% 80%. What motivates people? 9 IQ Cluster 5 nov 2019 CONSEQUENCES IMMEDIATE CERTAIN. The power

Why don’t we quit?

IQ Cluster 5 nov 201911

Page 12: Behaviour Based Safety - NAG · 2019-11-12 · The ABC-model 8 IQ Cluster 5 nov 2019 20% 80%. What motivates people? 9 IQ Cluster 5 nov 2019 CONSEQUENCES IMMEDIATE CERTAIN. The power

The Safety ABC

• From Antecedent to Consequence

• From negative Consequence toPositive Consequence

IQ Cluster 5 nov 201912

Page 13: Behaviour Based Safety - NAG · 2019-11-12 · The ABC-model 8 IQ Cluster 5 nov 2019 20% 80%. What motivates people? 9 IQ Cluster 5 nov 2019 CONSEQUENCES IMMEDIATE CERTAIN. The power

From negative Consequenceto Positive Consequence

IQ Cluster 5 nov 201913

BEHAVIOUR

SAFE

INCIDENT

SAFEUNSAFE

CURRENT FOCUS

BBS PRIMARY FOCUS

BBS CONTINUOUS IMPROVEMENT

BEHAVIOUR CONSEQUENCE

Page 14: Behaviour Based Safety - NAG · 2019-11-12 · The ABC-model 8 IQ Cluster 5 nov 2019 20% 80%. What motivates people? 9 IQ Cluster 5 nov 2019 CONSEQUENCES IMMEDIATE CERTAIN. The power

ANNEX

IQ Cluster 14

Page 15: Behaviour Based Safety - NAG · 2019-11-12 · The ABC-model 8 IQ Cluster 5 nov 2019 20% 80%. What motivates people? 9 IQ Cluster 5 nov 2019 CONSEQUENCES IMMEDIATE CERTAIN. The power

Voorbeelden

• PIC

• NIC

• PFC

• NFC

• PFU

• NFU

• PIU

• NIU

• Joy, functionality

• Penalty, punishment

• Compensation

• Cost

• Bonus, promotion, increase in salary

• Dismissal, humiliation, demotion, illness

• Compliment

• Critics

15

Page 16: Behaviour Based Safety - NAG · 2019-11-12 · The ABC-model 8 IQ Cluster 5 nov 2019 20% 80%. What motivates people? 9 IQ Cluster 5 nov 2019 CONSEQUENCES IMMEDIATE CERTAIN. The power

Reference

• Website: http://www.adriba.vu.nl/nl/

• Video (10 minutes): https://youtu.be/rx5RlUrBbFA

• Literature:

16