Bedford Falls Public Library Technology Plan Cheryl Bemiss, Mike Henderson, Brianna Hoffman, Haley Songchild

LI815XO, Summer 2012

The City of Bedford Falls

• Bedroom Community • Approximately 75K

Residents

The Bedford Falls Public Library

• 52,000 Square Feet • 22 FTE, 8 Support Staff• Active Friends of the

Library Group• Active Foundation

BFPL Existing Technology • 10 Computers – OPAC Use

• 10 Computers – Children’s Area

• 10 Computers – Young Adult Area

• 20 Computers – Adult Area

• 2 Copy Machines for Patron Use

• 5 Circulation Computers

• 10 Reference Computers

• 25 Staff Computers

• 5 Check-In Stations

• 10 Administration Computers

• 5 Children’s Workroom Computers

• 10 Staff Laptops

• 2 Staff Copy Machines

BFPL Technology Plan •Purchase and Circulate 15 Kindle E-Readers

▫Preloaded with NY Times Best Sellers•Increase WiFi Coverage to 100% of BFPL

▫Eliminate “Dead Spots”•Increase Web 2.0 Presence

▫Add Pinterest and Twitter – Maintain Facebook •Expanded Purchase and Creation of Digital

Holdings ▫$42K from BF City Council

BFPL Technology Plan •Upgrade Community Access Meeting

Rooms▫AV Equipment – Allow Video Conferencing

•Increase Public Access Computer Stations ▫From 50 to 70 ▫Purchase 10 Non-Circulating Laptops

and/or Tablets for Mobile Computer Lab •Pilot Study on Gaming in the Library

BFPL Technology Plan •Add Digital Advertising of Library

Programming ▫Purchase, Install and Program 5 LCD TV’s

•Maintain PC and Server Replacement Project •Upgrade All Computer OS to Windows 8

▫To be Released October 2012•Investigate Replacement Options of

SirsiDynix ▫Other Vendors, and Open Source Options

BFPL Technology Plan •Add Electrical Outlets Needed to Achieve

Goals •Purchase and Install Assistive/Adaptive

Technology ▫For Physically, Visually, and Aurally

Impaired Patrons •Oral History Digital Archives Project

BFPL Technology Plan

•Maintain E-Rate Internet Service Provider Agreement

•Maintain SirsiDynix OPAC and ILS Maintenance Agreement

•Maintain Database Purchase and Bundling Agreement

•OverDrive

BFPL Technology Plan Budget

Bedford Falls Public Library- Technology Plan FY 2012-2015

Item Priority Timeline Budget Frequency Cost over 3 years Comments Evaluation

Purchase and circulate 15 Kindle e-readers pre-loaded with NY Timesbest-sellers; train staff. (Hardware funding provided by Friends' group). High Oct 12 - Dec 12 $1,500 one-time $1,500 Quarterly

Pilot study on gaming system Med Feb 13 - Dec 13 $900 one-time $900 If implemented, every 6 months

Increase Wi-Fi coverage to 100% of BFPL facilities to eliminate dead spots High Jan 13 - Jun 13 $7,500 one-time $7,500 Monthly

Increase BFPL's Web 2.0 presence by adding Pinterest and Twitter; maintain existing Facebook presence Med Jul 12 - Jun 15 $480 annually $1,440 Every 6 months

Upgrade one community access meeting room A/V equipment to allow videoconferencing Low Jan 14 - Mar 14 $2,500 one-time $2,500 Every 6 months

Investigate replacement of SirsiDynix OPAC and ILS with another vendor or open-source software Low Jul 12 - Jun 15 $0 ongoing $0 Management to monitor developments in the open-

source field If new OPAC and ILS adopted, annually

Special city council expanded purchase and creation of digital holdings and archives Med Sep 12 - Jun 13 $0 Off-budget item; special City-funded pool $0 City Council allocated $42,000 above library

budget strictly for e-book purchases Annually

Increase public computer stations from 50 to 70 over 3 years. Purchase 10 (non-circulating) laptop computers/tablets for mobile computing within library High Jul 12 - Jun 15 $7,335 annually $22,000 Quarterly

Add electrical outlets and wiring sufficient to meet goals High Jul 12 - Oct 12 $2,200 one-time $2,200 Quarterly

Add digital advertising of library programming events/locations by purchasing, installing & programming 5 LCD screens at key points Low Mar 13 - May 13 $3,000 one-time $3,000 Quarterly

Maintain PC and server replacement project to stay reasonably current with technology: replace or upgrade computers at 4-year intervals Med Jul 12 - Jun 15 $24,000 ongoing $72,000 Annually

Upgrade all computer OS (currently a mix of Windows 7, XP, and Vista) to Windows 8, and train staff Med Jan 13 - Jun 13 $5,500 one-time $5,500 Annually

Purchase and install assisstive/adaptive technology for physically, visually and aurally impaired users; train staff High Jul 12 - Jun 15 $6,167 annually $18,500 Every 6 months

Maintain E-Rate Internet Service Provider agreement Med Jul 12 - Jun 15 $2,500 annually $7,500 Annually

Maintain SirsiDynix OPAC and ILS maintenance agreement Med Jul 12 - Jun 15 $25,000 annually $75,000 Annually

Maintain database purchase and bundling plan (see narrative for details) Med Jul 12 - Jun 15 $20,000 annually $60,000 Annually

Maintain OverDrive subscription for ebooks, digital music, and video downloads Med Jul 12 - Jun 15 $12,000 annually $36,000 Paid for on a four-year subscription basis to get a reduced rate Annually

Oral History digital archives project High Oct 12 - Jun 15 $750 one-time $750 Annually

Totals $121,332 $316,290

Timeline for Implementation •2012 – 2015

2012 2013 2014 2015Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

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BFPL Technology Plan - Appendix B

TASK

Purchase and circulate Kindles

Gaming system pilot study

100% Wi-Fi coverage in BFPL

Web 2.0 additions

Add A/V videoconferencing

ILS/OPAC alternatives to Sirsi

Special fund digital acquisitions

Additional computer stations

Add electrical wiring

Digital readerboards display

Replace computers/servers @ 4 yrs

Windows 8 upgrade

Add assistive/adaptive equipment

Maintain E-Rate ISP services

Maintain Sirsi plans: ISP, OPAC

Maintain database subscriptions

Maintain OverDrive ebooks, etc.

Oral history digital archive project

10/112/1

2/1 12/1

1/1 6/30

7/1 6/30

1/1 3/31

7/1 6/30

9/1 6/30

7/1 6/30

7/1 10/31

3/1 5/31

7/1 6/30

1/1 6/30

7/1 6/30

7/1 6/30

7/1 6/30

7/1 6/30

7/1 6/30

10/1 6/30Milestones Professional Trial Version (http://www.kidasa.com).

BFPL Staff • 22 FTE, 8 Support

Staff • 1 IT Director • 1 Technology

Librarian

Staff Training and Knowledge

• Understand and use basic computer hardware and peripherals and perform basic troubleshooting procedures

• Understand and perform basic operating system functions, word processing, and printing

• Understand and use the Internet and the World Wide Web

• Understand security protocols such as anti-virus software and the library’s Internet usage policies.

BFPL Staff • 22 FTE, 8 Support

Staff • 1 IT Director • 1 Technology

Librarian

Staff Training and Knowledge

• Ability to use SirsiDynix OPAC and ILS, RFID, OverDrive, library databases, and similar programs/services related to library operations

• Ability to instruct patrons in all library technologies

• Show a commitment to continuous learning and the ability to adapt to new library technologies

Staff Training and Knowledge Needed• Provide training on e-readers so that staff can instruct

patrons in their use• As part of a pilot study on gaming, designate (2)

support staff members as “gaming facilitators,” and instruct them in the proper use of Nintendo Wii and PlayStation 3. If the pilot study is a success, explore other training opportunities for additional employees

• Establish a staff-driven Pinterest and Twitter presence (continue to maintain/update Facebook page). The Joint Committee to Explore Really Cool New Technologies (J-CERCNeT) will head up this effort.

Staff Training and Knowledge Needed•Train staff to use assistive /adaptive

technologies (touch-screens, voice-recognition tools, etc.)

• Instruct circulation staff on how to operate EnvisionWare (cash management service)

•Teach Oral History Digital Archives Project volunteers proper interviewing techniques.

Challenges and Benefits Challenges • Money• Time• Training• Space

Challenges and Benefits Benefits • Meeting Patron

Expectations

• New Services = New Patrons

• Learning New Resources

• Ease and Efficiency

• Sharing Information

• Collaborating on Solutions

• Identifying Existing Technologies to Avoid Redundant Purchases

• Structure Can Lead to Support

• Measurable Performance Leads to Standardization

• Set Tech Plan Shows Good Stewardship of Public Funds

Evaluation • Monitor implementations and evaluations continuously (at least

twice a year) and make adjustments if needed• Staff performance will be evaluated annually. Performance

measures and performance goals should be meaningful, easily understood, and effectively and deliberately used

• Compare goals and objectives with the implementation of new or upgraded technology

• Survey patrons and staff to make sure new technologies operate effectively, and survey staff to make sure training is effective

• Surveys must be simple, repeatable, cumulative, accurate, valid, and reliable in order to make informed decisions about data collected

Evaluation • Analyze usage of new devices in order to determine

if implementation has been successful• Determine which goals/objectives have been

reached or implemented and/or are outdated and remove from Plan

• Determine which goals/objectives have not been fulfilled and determine the barriers

• Create a plan for meeting unfulfilled goals and objectives

• Identify additional needs.

References Boss, R. W. (2011, January). Access tools for the physically, visually, and aurally impaired. Retrieved from http://www.ala.org/pla/tools/technotes/accesstools

Burke, J. J. (2009). Neal-Schuman library technology companion: A basic guide for library staff. New York: Neal-Schuman.

Fernandez, J. (2012). Windows 8 features and release date. Retrieved from http://www.thetechlabs.com/tech-news/windows-8-features/

GTMS - Global Transmission Media Services (2012). Video conferencing. Retrieved from http://www.gtms4u.com/video-conferencing

Intner, S. S., & Johnson, P. (2008). Fundamentals of technical services management. Chicago: American Library Association.

Las Vegas-Clark County Library District (2012, June). Technology plan for Las Vegas-Clark County library district: FY 2013-2015. Retrieved from http://www.lvccld.org/pdfs/publications/tech_plan.pdf

Lenhart, A., Jones, S. & Macgill, A. (2008, December). Adults and video games. Retrieved from http://www.pewinternet.org/Reports/2008/Adults-and-Video-Games.aspx

Richland (WA) Public Library (2012). Technology plan July 1, 2012 – June 30, 2015. Unpublished document.