becoming a great leader: inspiring and building trust
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Becoming A Great Leader: Inspiring
and Building Trust
July 2013
Natalie Elghossain Andrew Marshall
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Partnership for Public Service
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Center for Government Leadership
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• Defining Trust
• Trust Frameworks
• Why Trust Matters
• Commitments to Action
Agenda
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Icebreaker
• Turn to your neighbor and tell them one thing about you that they do not already know.
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Why Trust Matters
• Public Perception
• Sr. Leader Level
• Manager/Team Leader Level
• Supervisor/Peer Level
“The people when rightly and fully trusted will return the trust.” –Abraham Lincoln
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Defining Trust
• In one word, what does trust mean to you?
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Defining Trust
• In one word, what does trust mean to you?
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Trust Frameworks • Patrick Lencioni, The Five Dysfunctions of a
Team • Vulnerability, familiarity, authenticity
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Trust Frameworks • Stephen M.R. Covey, The Speed of Trust
• Character + Competence = Credibility
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Trust Frameworks • Patrick Lencioni, The Five Dysfunctions of a
Team • Vulnerability, familiarity, authenticity
• Stephen M.R. Covey, The Speed of Trust • Character + Competence = Credibility
• Ken Blanchard, Trust Works! • Able, Believable, Connected, Dependable
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Trust at Work in Government
• Department of Transportation
• Service to America Medals
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Inspiring and Building Trust
• How can you inspire trust? • Identify your core values and live them • Keep goals and commitments • Seek out stretch assignments
• How can you build trust within a team? • Icebreakers • Recognition • Deliver results and celebrate success
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Application
• Write down one commitment that will inspire others to trust you.
• Write down one commitment that will build trust with others.
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