become a leader: maximize salesforce roi beyond go-live
DESCRIPTION
-Determine what your organization needs to know about transforming into an agile enterprise-Identify the key decision making points-Establish the right pace of innovation for your organization-Learn how to think agileTRANSCRIPT
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Become a Leader Maximize Salesforce ROI Beyond Go-Live
Download ResourcesJoin: Become a Leader
#DF11GoLive@BluewolfUSA
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The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year ended January 31, 2010. This documents and others are available on the SEC Filings section of the Investor Information section of our Web site.
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About Bluewolf Bluewolf partners with clients to help them become Agile Enterprises.
• 11 years of success with Salesforce• 3000+ implementations
• Services practice 100% focused on post go-live • Enhancements & Improvements/Not support or
maintain• ROI tracking to articulate value & benefit
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Premier provider of student coaching services 250,000+ students Coached Mission is to improve student engagement and success
CIODerald Sue
Ethernet-based communication provider in NY Metro 20+ years in business, division of Cablevision Systems Corp. 530 employees
Manager Application SupportRussell Catsoris
The supply chain people 2000+ employees 1200+ customers
Senior Manager, Enterprise Applications
Angela Stewart
Our Panel
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How do I manage the influx of change to my instance?
VARIOUS INPUTS
> Need tools to collect inputs from:• Customers• Users• Managers/Departments• Executives
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How do I manage the influx of change to my instance?
BLUEWOLF’S ASK-A-QUESTION
> Quick access to common questions & solutions> Fast & easy means of case creation
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How do I determine what I need to work on?
STEP 1: Establish key value filters and measure requests against them
Does it support a key role of Salesforce within my organization?
Does it enable a core business processes?
Will it affect key drivers for my business (time, costs, output, quality)?
DownloadProject Request Form
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How do I determine what I need to work on?
STEP 2. Evaluate Business Value vs. Complexity
Key: numbers reflect order of focus
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What is my innovation cadence?
ESTABLISH WORKSTREAMS/TIMING FOR BOTH DEVELOPMENT & RELEASE> Regular & Break updates> Strategic Sprints> Consider Staffing/Resources
Q1 Q2 Q4Q3
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Q1 Q2 Q3 Q4
Salesforce platform roadmap template
Migration
New/Expansion
Major Theme Release
Minor Release/Bug Bucket
Salesforce Release
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How do I Ensure Quality?
Watch the Video
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How do I Introduce Change to my Users?
RELEASE MANAGEMENT
> Ensure users understand the value new functionality
> Align to core motivators > Build in measurement to track
Tip Sheets
Release Notes
DownloadTip Sheet & release Notes
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> Measuring ROI is not a post-launch exercise
> Leverage “agile story structure” • I as a insert audience
want insert request so that insert business reason
1. Reduction of time
2. Reduction of cost
3. Increase of output
4. Increase of quality
How do I Measure Success?
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1. ESTABLISH YOUR KEY BUSINESS FILTERS
> Maintain this focus when planning your roadmap
> Measure your inputs against business value & complexity
2. BUTR: METHODOLOGY FOR CONTINUOUS INTEGRATION
3. MEASURING ROI
> Needs to be considered early and often
Key Take Aways
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Question & Answer
Angela Stewart
Lou [email protected]: 646.230.1980
Jesse EndoDirector [email protected]: 646.230.0878
Derald Sue
Russell Catsoris