Nick Beaulieu39 – 7155 189stSurrey, BC V4N 5S8

778-839-2200nbeaulieu@shaw.ca

Over 17 years’ experience in supporting all Windows workstation and server platforms at an advanced level. Extensive hands-on technical experience with installation and configuration of hardware and software and troubleshooting and configuring LAN/WAN connections

IT CERTIFICATIONS, SKILLS AND TRAINING

SCCM 2007, 2012 Veritas/Symantec Backup Exec All versions of Windows MS Exchange 2003 & 2010 Active Directory WSUS TCP/IP, DNS, DHCP Lotus Notes, MS Outlook Cisco IP Telephony All versions of BES VMware 5.5 and 6

Previous NATO security clearance Sharepoint 2010

Various remote assistance tools

PROFESSIONAL EXPERIENCE

City of Coquitlam – August 2016 to Present. (Contract)Service Desk Analyst

SCCM administrator doing the followingo Create, test, and maintain OS images and Task Sequenceso Create, test and deploy applications and packageso Maintaining user and device collectionso Monitor Deployment status and system health

Answer helpdesk phone calls and e-mails Troubleshoot software and peripheral problems over the phone, through e-mail and hands on Manage and maintain loaner pool of laptops and mobile devices Management of Blackberry Enterprise Server Manage user accounts in Active Directory

BC Clinical and Support Services. – March 2016 to August 2016 (Contract)E-Mail Administrator

Create and modify E-mail accounts, Distribution lists, Shared mailboxes, Public folders and room resources in MS Exchange 2007 and 2013 using consoles and powershell on multiple AD Forests

Monitor 2 different ticket queues for incoming requests and break/fix issues

Solaris Management Consultants Inc. – March 2014 to March 2016.Information Technology Specialist

SCCM administrator doing the followingo Create, test, and maintain OS images and Task Sequenceso Customize and maintain UDI design for easier OS deployment for IT staffo Create, test and deploy applications and packageso Maintaining user and device collectionso Manage Antimalware and Firewall policies for Endpoint Protectiono Monitor Deployment status and system healtho Create simple powershell and VB scripts for deployments

Answer helpdesk phone calls and e-mails Troubleshoot software and peripheral problems over the phone, through e-mail and hands on 24-Hour on-call support Manage and maintain loaner pool of laptops and mobile devices Management of Blackberry Enterprise Server

Manage user accounts in Active Directory Place service calls on damaged/faulty equipment Procure hardware and software as needed Manage all backups in Symantec Backup Exec 2015. Manage VMs and snapshots in VMware vCenter 6 Assist with managing the company intranet in Sharepoint 2010 Special projects:

o upgraded Backup Exec from 2012 to 2014, and 2014 to 2015o Planned and Deployed new SCCM 2012 infrastructure

Raymond James Ltd. – October 2007 to February 2014. Senior Technical Support

Handle 2nd Level IT related issues for all offices across Canada Answer helpdesk phone calls when needed Troubleshoot software and peripheral problems over the phone, through e-mail and hands on Installation and configuration of Windows XP and 7 on Laptops and Desktops (Symantec Ghost

Images for XP, SCCM Deployment for Windows 7) Creation of new Win XP ghost images Creation of Windows 7 image using MDT Install software applications on individual PCs Primary support person for Blackberries across Canada Management of Blackberry Enterprise Server Manage user accounts in Active Directory Manage and configure Cisco IP Phones and voicemail in Cisco Unified Call Manager

MacKay LLP Chartered Accountants – October 2006 to October 2007. Senior Technical Support

Handle all IT related issues in 2 offices (Vancouver and Surrey) Answer helpdesk e-mails and phone calls Support a user base of about 85 users Troubleshoot software and peripheral problems over the phone, through e-mail and hands on Troubleshoot server issues Support various Tax and Accounting programs Installation and configuration of Windows XP on Laptops and Desktops (Symantec Ghost Images) Creation of new ghost images Install software applications on individual PCs Installation of network applications Setup and support of Blackberries Run nightly backups using Veritas Backup Exec (Windows 2003 Server and Novell NetWare 6.5) Manage user accounts in Active Directory and Novell eDirectory Manage e-mails in Exchange 2003

Ernst & Young – May 2005 to October 2006. (Merger with Ellis Foster in May 2005)Helpdesk/Desktop Support

Answer helpdesk e-mails and phone calls Support a user base of about 350 users Troubleshoot software and peripheral problems over the phone, through e-mail and hands on Support various Tax and Accounting programs such as Taxprep, Cantax, Caseware,

AccPac, Simply Accounting, Quickbooks Installation and configuration of Windows XP on Laptops and Desktops (Symantec Ghost Images) Install software applications on individual PCs Setup and support of Blackberries Place service calls on damaged/faulty equipment Track helpdesk calls in call tracking system (Remedy)

Assisted with Ellis Foster Merger Project Assisted with various building moves Assisted with Legacy Ellis Foster Equipment auction Run nightly backups using Veritas Backup Exec (Windows 2003 Server) 24hr Pager Support

Ellis Foster Chartered Accountants – June 2004 to May 2005.Helpdesk/Desktop Support

Answer helpdesk e-mails and phone calls Support a user base of about 90 users Troubleshoot software and peripheral problems over the phone, through e-mail and hands on Support various Tax and Accounting programs such as Taxprep, Cantax, Caseware,

AccPac, Simply Accounting, Quickbooks Installation and configuration of Windows 2000 on Laptops and PCs (Symantec Ghost Images) System configuration for access to network domains Installation of various hardware (hard drives, network cards, video cards) Install software applications on individual PCs Place service calls on damaged/faulty equipment Track helpdesk calls on in-house tracking system (Access database) Train new employees on the usage of company computers and network Provided assistance with server upgrade in January 2005 Manage company e-mail in Exchange 5.5 Run nightly backups using Veritas Backup Exec (Novell Server)

Telus – November 2003 to June 2004. (Contract)Desktop Support

Responsible for retrieving calls from a queue and completing them in a timely manner Working on a team of about 20 other Support Reps Supported a user base in BC of about 10,000 users Troubleshoot software issues remotely using various remote utilities (Dameware, Netmeeting) Installation and configuration of Windows 2000 Professional on PCs System configuration for access to network domains Assisted with clearing backlog of calls Track helpdesk calls on incident logging system (Remedy) Assisting a team of 3 with pre-fielding for Tech Rollover 2004

North American Tea & Coffee, Inc. – March 2003 to May 2003. (Contract)Network Support

As sole IT person, was responsible for approximately 60 workstations Manage user accounts in Active Directory Manage company e-mail in Exchange 5.5 Run nightly backups using Veritas Backup Exec Troubleshoot software and peripheral problems over the phone and hands on Answer helpdesk e-mails and phone calls Installation and configuration of Windows 2000 Professional on PCs Installation of various hardware (hard drives, network cards, video cards) Install software applications on individual PCs (including MS Office XP Suite, PC Anywhere) Track helpdesk calls on incident logging system

Raytheon Canada Limited – February 2001 to January 2003.Helpdesk Analyst / Desktop Support

Answer helpdesk e-mails and phone calls Worked on a team of 3 other Support Reps

Supported a user base of about 400 users Troubleshoot software and peripheral problems over the phone and hands on Installation and configuration of Windows 95/NT/2000/XP on Laptops and PCs System configuration for access to network domains Installation of various hardware (hard drives, network cards, video cards) Install software applications on individual PCs (including Lotus Notes 4.x, 5.x, MS Office, Photoshop) Assign incidents to other reps in various other IT sub-departments Place service calls on damaged/faulty equipment Track helpdesk calls in Applix Enterprise, an incident logging and tracking system 24 hr Remote access pager support. Special projects such as:

o Help rebuild servers for their FIRSTPlus product o Set-up various mini-labs. o Help organize building move

EDUCATIONBCIT – 2005 to 2008Network Administrator Technician Associate Certificate – Dean’s list

This part-time program consisted of 7 courses taken over a 3 year period. Courses covered Network+, Active Directory, network cabling, TCP/IP, Cisco router basics, Windows XP and Windows Server 2003.